Customer reviews of Zoanthus.fr

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

Reviews 1, 3 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/01/2018
Well, package barely protected enough, the cartons of the packages produced were crushed.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/01/2018
Thank you
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/12/2017
My payment by bank transfer was not taken into account and I had to follow up myself after 10 days. Once this problem was resolved, everything went smoothly.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/01/2018
always impeccable
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/12/2017
Good site order arrives on time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2017
Good, but not necessarily the cheapest as they claim. Always compare first, shipping costs are quite high for example. Beware heavy parcels tend to land at the chronopost office closest to you, beware of the queue there....
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/12/2017
Poor packaging Test box under a 10kg soil bag Result box explodes
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2017
I recommend but the packaging of certain products could be improved. Only one small problem out of 6 orders, I will continue to order from Zoanthus.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/12/2017
My parcel arrived in a shambles, the salt for salt bucket was broken, the product had spread all over the box.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2017
The products are affordable but shipping is very expensive compared to other sites beyond 10 kcs.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/11/2017
Ordered Friday delivery Saturday can not do better. 1 parcel missing, I called zoanthus and they sent me back the missing parcel without hesitation.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/11/2017
nothing to say very happy with my order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/11/2017
I find the postage a bit expensive to collect the parcel from a relay...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2017
fast and well packaged, picking up the parcel at the relay point is great! the range of products is increasingly generous, the only downside being that prices have risen a little.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/11/2017
Good site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/10/2017
Clear and quick to search. Good product presentation.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/10/2017
correct
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/10/2017
satisfied!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/10/2017
Clear and precise
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/08/2017
Site sérieux merci à vous
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/08/2017
Fast shipping, up-to-date inventory on site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/08/2017
Delivery and product are very good, but shipping costs are very high for small orders.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/08/2017
Tres bon site je conseilles
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2017
Order well packaged, received on time.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/07/2017
The order was shipped quickly and the material was very well packaged. The only problem was a product error in the preparation of the order.
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Response from Zoanthus.fr
Hello, Thank you for your feedback.
I apologize once again for the preparation error on your order. The after-sales service took care of your problem quickly and immediately, I think that's the main thing. The delivery of your product is scheduled for Wednesday at the relay point. Have a good Sunday. Sincerely Clément
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/06/2017
Good site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/05/2017
good site, just the delivery service not top, torn coli and more than 8 days to deliver the relay
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/05/2017
very correct, fast, but needs more explanation
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/05/2017
correct site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/05/2017
Normal delivery time, quick response to questions.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2017
very good but it's a shame we don't have free home delivery like some sites, we have to go to a relay point and depending on the timetable it's not easy to pick up our items, but I recommend it anyway, the products are great and the service is serious.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/04/2017
Product conforms, delivered on time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/05/2017
Very complete and varied range of products and brands. Fast service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/04/2017
well done
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/04/2017
means,, zooplankton must be kept cool, why do you send a shipment on Friday, knowing that the delivery will be made at best on Monday, in my case Tuesday....? 5 days in a depot, (you can do better).
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Response from Zoanthus.fr
Hello, thank you for your advice. But I would like to tell you that Seachem Zooplankton should never be kept in the fridge before opening. The product has not been altered in any way during transport. So I don't understand your comment. The contract has been fulfilled on my side.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/03/2017
Super serious
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/03/2017
2nd order and still top notch. Good packaging, order shipped the same day.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/03/2017
Package well received
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/02/2017
Very good site, I recommend it!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/03/2017
It's a pity that the free delivery from 69€ is only valid for a delivery in relay point and not at home as on other site. For the rest, nothing to say, top packaging and quality products. I also got the little extra which is the sample XD food.
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