Customer reviews of Zoanthus.fr

Received on time but a broken tube but works

Very good

Unfortunately, one of the plants in the entire order was really in bad condition... the water at the bottom was brown to indicate how bad it was... otherwise the rest was rather good

Too bad the carpet was folded causing an irreversible crease.

Very good product with an attractive price

Fast delivery but the material arrived defective. Customer service responds to one email out of five and they are unreachable by phone.

Not the right product

Correct and available price and product

Nothing to report

Good prices, variety of products. The only thing I see that could be improved is the delivery.

Products in stock, my orders take a bit long to arrive

Great

I received the ordered pump (over €190) but the product was a demo product and I had to return it because it was impossible to connect. I am still down and I hear that Zoanthus is finding a replacement solution!!

Effective product, according to expectations. However, the transport damaged the package, causing a spill of the liquid that made the instructions partially unreadable.

I have asked for instructions on the use & the connection of Aqua Della - Moss Rock S - waterfall with pump, but I never received anything. Totally unprofessional behaviour

More than a week to receive the order (8 days). At first, since the seller did not indicate the reason for the non-shipment, one could even believe it was a scam. Then came a somewhat flimsy excuse (in vitro plants are hardly affected by heat, we are not talking about bouquets). It took insistence for the order to be shipped on the 7th day and received in less than 24 hours (very good point for that). However, the 2 ordered plants are not the ones received! lol If you order a specific variety, it's not to receive another variety. The non-shipment rather suggests a lack of stock and ultimately sending the wrong plants to avoid waiting. It's a shame because otherwise the shipment itself is well done and DPD was very fast, and the price is generally advantageous, especially on Seachem products. What a pity...

Non-existent after-sales service, no response by email and impossible to reach by phone for weeks. Purchase of the Milwaukee refractometer and a calibration solution. The refractometer does not read the correct value.

Easy to use site, products sent correctly and on time.. maybe they should just be a little faster in their email support responses.

Order never received. No response from customer service

Package received that opened during transport, several emails sent with no response, I contacted Clément who told me he would do what was necessary to resend the missing parts and again nothing received and no news either, really disappointed

Fast delivery and compliant goods

Satisfied with the delivery speed, but after 3 weeks of use, the product proves to be completely ineffective.

Very fast

Two Aqua Forest sandbags were burst in the package.

Ho ordinato un cavo estensione per Hydra 52hd. Ciò che mi è stato consegnato non corrisponde. Non posso usarlo per prolunga per Hydra52hd. Viceversa ho acquistato una prolunga jebao e questa corrisponde a ciò che ho chiesto. Per il resto spedizione ultra veloce e precisa.

Empty package received

First time I order on this site and I must say that I am very satisfied, serious, delivery that respects the deadlines really nothing to complain about

Nice

Box torn on the side when I picked it up. It's okay, nothing is missing. First order with you, no sticker.

Error in delivery, the item received is not compatible. I received the item in 7v width 11.5, ordered 9v 14.5cm. Therefore, I wish to return this item which is useless for me. Please let me know the procedure for returning this item. Thank you in advance, Annick Ferrari.

as always my order was delivered on the scheduled date

Last order !! Opened product and non-compliant, incompetent and obnoxious customer service. I give one star because I can't give zero.

Very well passed, super well packaged parcel

Too small the products for the price

Satisfied with my order and my product

I am happy but a plant is rather unwell

My order was marked as available but one item was unavailable, and no one notified me; I had to struggle to get information about my order after 10 days.

Order placed at the end of May delivered in 2 parts because I called to find out where it was usually fast service this time it missed Mr. Loubes

Terrible experience

I did not receive an item I paid for: ESHA - Exit - 180ml - Treatment for white spot disease Reference: ESHA-790003 I have already made a complaint but I am still without the item