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A
Rating: 4 out of 5
Everything arrived safely except for the salt bag...
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
Summary of reviews
The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
Reviews 1 and 4 stars
Reset filtersA
Rating: 1 out of 5
Very poorly packaged parcel: a simple bubble wrap to pack a 10 kg bucket: as a result, the bucket arrived ripped open, which is not surprising when you know how delicate carriers are. No communication following my request for a refund or exchange. Not even a "no" not an excuse nothing it is a lack of respect for the customers. Lamentable to flee.
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Response from Zoanthus.fr
Hello, Thank you for your message.
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
A
Rating: 1 out of 5
Change carrier because you tell me that has been delivered to the relay point but nothing delivered how do you do?
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Response from Zoanthus.fr
Hello, Thank you for your message, there was indeed a computer error on your tracking, the package is still on its way and will be delivered very soon. Thank you for your patience and understanding.
Thank you for your patience and understanding. Sincerely, Clément
Thank you for your patience and understanding. Sincerely, Clément
A
Rating: 4 out of 5
Serious site, too bad there's no chronopost delivery for the DOM.
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Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Everything is fine.
The only thing missing is a little email to warn when the order is put on hold for restocking one of the products.
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The only thing missing is a little email to warn when the order is put on hold for restocking one of the products.
Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Good article
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Clear, precise description
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Merchandise well received, thanks for the sweets but we don't eat carambars.
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 1 out of 5
No insulting, unpleasant characters
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Response from Zoanthus.fr
Bonjour Monsieur Barbereau, SAV inexistant: your parcel was delivered, admittedly late, but you wrote to us several times a day by email and by private message on my personal Facebook, and I always replied, even though I notified you that I was on vacation, my only week of the year. So after 10 days of contact, I consider this to be rudeness on your part.
Next, you don't want to sign the delivery note with the DPD driver, for what reason, I don't know, maybe because the driver doesn't wear gloves, as you suggested, or maybe you just don't like him. In short, the signature and the reservations are obligatory to make the transport insurance work, in spite of everything, I proposed a replacement of the whole order at our expense for the pierced balling bags. I don't think the after-sales service is that bad at Zoanthus. How many after-sales services get back to you even though the company is closed for annual vacations? To conclude, I've always had problems with you, nothing ever goes right, the DPD agency doesn't want to come to you either because you're constantly making trouble for them (a very difficult customer, you told me, in this sector).
For all these reasons, I'm going to ask you not to order from us any more, as this will save you and us a lot of trouble.
Thank you for your understanding.
Mr Coron Clément Manager of Zoanthus
Next, you don't want to sign the delivery note with the DPD driver, for what reason, I don't know, maybe because the driver doesn't wear gloves, as you suggested, or maybe you just don't like him. In short, the signature and the reservations are obligatory to make the transport insurance work, in spite of everything, I proposed a replacement of the whole order at our expense for the pierced balling bags. I don't think the after-sales service is that bad at Zoanthus. How many after-sales services get back to you even though the company is closed for annual vacations? To conclude, I've always had problems with you, nothing ever goes right, the DPD agency doesn't want to come to you either because you're constantly making trouble for them (a very difficult customer, you told me, in this sector).
For all these reasons, I'm going to ask you not to order from us any more, as this will save you and us a lot of trouble.
Thank you for your understanding.
Mr Coron Clément Manager of Zoanthus
A
Rating: 4 out of 5
site advised
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
For a first order, nothing to say.
Very well packaged product.
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Very well packaged product.
Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Too bad home delivery is so expensive
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Response from Zoanthus.fr
We look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Good, but it's a shame to have it delivered to a relay point or to have to pay postage.
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Response from Zoanthus.fr
We look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
It's low
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A
Rating: 4 out of 5
Product received as requested, just a discrepancy between the availability announced on the site and the acknowledgement of receipt.
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A
Rating: 1 out of 5
I received the broken bulbs half empty.
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A
Rating: 4 out of 5
The products are always impeccable! But the price of delivery! What a disappointment! Can you do anything to lower your shipping costs? Especially when the DPD pick-ups are far away and difficult to reach by car (difficult to park)!
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A
Rating: 4 out of 5
A little long to restock but otherwise very good
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A
Rating: 1 out of 5
There's just one thing I'd like to complain about, but it's important: when a customer takes the trouble to send you a message asking whether or not their recently purchased GH test (tetra test case) is working normally, the least you can do is reply. Several months later, I now know that no, it wasn't working normally, but had expired. End result: I lost several of my shrimps because they were kept in water that didn't meet their needs, naively thinking that the test was working and naively thinking that I'd get an answer from yet another commercial site that only thinks about profits, sells out-of-date products and doesn't bother to answer its customers. I hold you directly responsible for the death of my animals. In short, Zoanthus, a nice logo, and a nice zero score.
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Rating: 4 out of 5
Very good I recommend
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Rating: 4 out of 5
Very fast delivery, compliant, with the little carambar that makes you happy.
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Rating: 4 out of 5
Fast, convenient delivery
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Rating: 4 out of 5
bonne note même si certain produit manque a l'appel mes bon les tarif a revoir cote livraison un peut chère vis a vis de paypal!!! pour livraison !!!!
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A
Rating: 4 out of 5
order received in 2 parts but not notified Obliged to inquire Otherwise top
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Rating: 4 out of 5
Very good site for aquarium equipment, delivery sometimes a little long.
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A
Rating: 4 out of 5
Good transaction and fast delivery. Only downside, despite a phone call and an email to make sure of the model sold, I did not receive the right product.
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Rating: 4 out of 5
Received as ordered, on time. The boxes in the parcel were very packed and crushed, but as they were foam filters this was not a problem.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Good site..................
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A
Rating: 4 out of 5
The site is good, delivery times are respected. The product photos should be updated, as they can be misleading, as in the case of à la carte food, which I thought I was ordering in the old version of cutting strips, which my fish love, and which was delivered in the new version of dehydrated seaweed, which my fish don't like at all.
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Rating: 4 out of 5
Very serious site, delivery on time. I don't put 5 because I had wished to be contacted for an additional order and I'm still waiting!
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Rating: 4 out of 5
Fast delivery, product conforms
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Rating: 4 out of 5
Order in accordance with my wishes, reasonable delivery times. I recommend
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Rating: 4 out of 5
Perfect delivery very nice candy thank you
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Rating: 4 out of 5
This site, which we discovered during the confinement period, has lived up to the reviews we left. Navigation is fast and pleasant. We asked a question about setting up a small pharmacy, and the answer was quickly returned to us, enabling us to order. Product prices are often lower than those of the big chains. Delivery was fast and on time. I will continue to order. In short, SUPER.
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A
Rating: 4 out of 5
Clear website with fair prices.
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Rating: 4 out of 5
I'm quite satisfied with the site, but less so with the choice of carriers: my parcel should have been delivered on Thursday but the driver had a family problem and dpd didn't replace the driver, so I didn't get my parcel until Tuesday because I made arrangements with the driver.
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A
Rating: 4 out of 5
I AM A NEW CUSTOMER TO SEE IN TIME
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Rating: 4 out of 5
Attractive prices, well packaged and received quickly, I recommend
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Rating: 4 out of 5
Plenty of choice, easy site - satisfactory delivery (given the current economic climate).
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