Customer reviews of Zoanthus.fr

No complaints, items came exactly as I ordered them. I thougnt it would be faster as it's a EU country and I am in Sweden (hence the 4 stars instead of 5) but overall satisfied and will buy again from here if I don't urgently need items to be here in a hurry.

Disappointed for the second time by zoanthus, 15 days late on my order. We try to reach them during opening hours but no one answers, and the responses by email are not very convincing when we ask for an explanation and a follow-up on the problem.... no feedback....

the purchased product was not compatible with what I had. but it's only my fault because I ordered without going into detail.

Package thrown in my yard, incomplete order and your carrier really sucks

I received my packaging box intact, but when offering the box, the box of the pump was torn. As a result, many pieces are missing for this EHEIM external pump at 152 euros! Very disappointed.. now to see with customer service....

Satisfaction with the ordered products, but very very disappointed with the delivery, I paid to receive the package at home, I had to go to a pickup point very disappointed with DPD

The product arrived broken, how the package arrives in perfect condition, I did not open this in front of the carrier, which they do not indicate in their policies, since they state that in case of suspected damage you should open it, not that if it is broken later and you want to claim it you can no longer do so. I request a replacement, they refuse. I request withdrawal, they send you an email informing you that if it arrives damaged, they can reduce up to 30% of the value of the product, that is, they have the power not to assume their fault. Reported through my insurance, a shame such poor treatment, the first time this has happened to me in so many online purchases I have made where I have had a similar mishap, as I have experience buying online. By the way, they offered me €15 to spend in their store. It seems unbelievable to me that they indicate that since it has damage you cannot withdraw from it, sending them the photos as soon as you receive it, may God repay you with the same treatment towards you.

Broken salt bucket due to the carrier I suppose 2 deliveries the same unfortunately

Fast delivery only downside not always the possibility of being delivered to a relay point. I recommend.

Quick order

Rein to say a very good and serious site

The preparation and delivery of my order took 3 weeks. Impossible to reach customer service. My requests were not respected. I will order from another site from now on.

Plants came frozen and dying

You took my money and i did not get the produckt! Disaster

I have never received the article, it was delivered to a pickup point and never picked up and never delivered to my address - I requested in December to exercise my right of withdrawal to the Zoanthus team - who replied to contact me quickly - but since then no news - I will initiate a procedure with my Axa service starting this Monday, January 5, with your company Zoanthus to ensure a quick refund.

In the end, everything went well.

The package came with the products completely broken and they’re not offering me a solution

Disappointed to order Hanna phosphate checker missing the pipette and a cap on a 10ml dosing tube I had ordered a skimmer it was missing the suction cups second time this happens next time I will order from another site

Ok

Arrived on time and not yet set up

Merchandise arrived completely destroyed, complaint unanswered from Zoanthus.....

I recommend it, there is a choice and it is shipped quickly.

I highly recommend this very good store.

Contacted customer service for a product error, I am still waiting for the return slip for a week. Purple Aquascape received in gray. Unfortunately, I had to use the gray which is less efficient. Very disappointed.

I have sent 3 messages saying that you sent me the expired Eassy Reefs food and no one has responded to my complaint yet.

Quick and easy to order. Too bad there isn't more stock. Only 2 boxes of glitter available for my fish.

Scam? After four weeks still no shipping confirmation or goods received

Satisfied with the order.

ras

Some time ago, shipping costs were free for much less, magnet, candy... it was not much... Very disappointed

I often order but a bit disappointed with the new sticky magnets! It loses its charm! Not sure I will continue to order when I find cheaper elsewhere!

I wrote to you, I received no response

Too long a delay for the delivery of three filters

Well received

Ultra fast delivery, as every time, but this time I received a product that was broken and I didn't even need to open it to realize it since the ordered part was literally shattered (pump rotor). Good communication with the after-sales service who offered me a solution, but never implemented it.... So, yes, for this time... totally disappointed with this experience.

Good experience

Excellent site, quality product, good value for money, quickly shipped (often by DPD unfortunately), I take away one star because many products are regularly out of stock.

Aside from the MB20 box which is open and taped for some reason, whether it is the delivery person or the sender... the rest of the products are intact.

Good value for money. Fast delivery.

The products I ordered were carefully packaged and I really appreciated the little gift. However, the BRT courier in Italy initially lost the package which was delivered to me a week late. In that package, there were medicines I had ordered for my sick fish that have since died. The store is not at fault, the courier needs to improve.