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P
Rating: 4 out of 5
Someone to listen when there is a problem However, on the phone, we have difficulty talking to an advisor
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 476 published reviews
Summary of reviews
Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
Reviews 1 and 4 stars
Reset filtersT
Rating: 1 out of 5
Very good
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L
Rating: 4 out of 5
Very good product with an attractive price
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G
Rating: 1 out of 5
Fast delivery but the material arrived defective. Customer service responds to one email out of five and they are unreachable by phone.
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J
Rating: 1 out of 5
Not the right product
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A
Rating: 4 out of 5
Correct and available price and product
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P
Rating: 4 out of 5
Nothing to report
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C
Rating: 1 out of 5
Products in stock, my orders take a bit long to arrive
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J
Rating: 4 out of 5
Great
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R
Rating: 1 out of 5
I received the ordered pump (over €190) but the product was a demo product and I had to return it because it was impossible to connect. I am still down and I hear that Zoanthus is finding a replacement solution!!
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M
Rating: 4 out of 5
Effective product, according to expectations. However, the transport damaged the package, causing a spill of the liquid that made the instructions partially unreadable.
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S
Rating: 1 out of 5
I have asked for instructions on the use & the connection of Aqua Della - Moss Rock S - waterfall with pump, but I never received anything. Totally unprofessional behaviour
J
Rating: 1 out of 5
Non-existent after-sales service, no response by email and impossible to reach by phone for weeks. Purchase of the Milwaukee refractometer and a calibration solution. The refractometer does not read the correct value.
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N
Rating: 4 out of 5
Easy to use site, products sent correctly and on time.. maybe they should just be a little faster in their email support responses.
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A
Rating: 1 out of 5
Order never received. No response from customer service
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G
Rating: 1 out of 5
Package received that opened during transport, several emails sent with no response, I contacted Clément who told me he would do what was necessary to resend the missing parts and again nothing received and no news either, really disappointed
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G
Rating: 1 out of 5
Fast delivery and compliant goods
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F
Rating: 4 out of 5
Very fast
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M
Rating: 1 out of 5
Empty package received
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M
Rating: 1 out of 5
First time I order on this site and I must say that I am very satisfied, serious, delivery that respects the deadlines really nothing to complain about
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J
Rating: 4 out of 5
Nice
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A
Rating: 1 out of 5
Error in delivery, the item received is not compatible. I received the item in 7v width 11.5, ordered 9v 14.5cm. Therefore, I wish to return this item which is useless for me. Please let me know the procedure for returning this item. Thank you in advance, Annick Ferrari.
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G
Rating: 4 out of 5
as always my order was delivered on the scheduled date
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F
Rating: 1 out of 5
Last order !! Opened product and non-compliant, incompetent and obnoxious customer service. I give one star because I can't give zero.
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D
Rating: 4 out of 5
Very well passed, super well packaged parcel
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P
Rating: 4 out of 5
Satisfied with my order and my product
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A
Rating: 1 out of 5
My order was marked as available but one item was unavailable, and no one notified me; I had to struggle to get information about my order after 10 days.
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S
Rating: 1 out of 5
Terrible experience
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P
Rating: 1 out of 5
I did not receive an item I paid for: ESHA - Exit - 180ml - Treatment for white spot disease Reference: ESHA-790003 I have already made a complaint but I am still without the item
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L
Rating: 1 out of 5
product in stock at the time of the order and once paid, it was no longer in stock, too bad when it's urgent an essential lighting for corals.
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D
Rating: 1 out of 5
Items advertised as in stock were not. Very slow follow-up. A partial delivery was proposed to me but not respected. I had to wait nearly 1 month in the end!!!
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A
Rating: 4 out of 5
Good but the shipping costs are too high
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L
Rating: 1 out of 5
Order placed at 11 o'clock, additional order placed 30 minutes later. The second one was not honored without explanations until I inquired about it. After a week, I was told that additional shipping fees were due and I was offered either to place an additional order by paying the shipping fees or to get a refund; I requested the refund, and I am still waiting for it. I would like to point out that I have ordered over 3000 euros worth of various materials and products in the last 2 years. Business policy needs to be reviewed, in the meantime, one less customer.
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O
Rating: 1 out of 5
Hi, in fact the answer should have been yes and no! But let's put things into perspective (I will continue to order from you) but when we order an ICP test it's because it's urgent and we want to stop the loss of our animals... respectfully! Olivier Bruaut
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M
Rating: 1 out of 5
The parts are incompatible and unusable as they are; I am waiting for a response from Zoanthus who was supposed to inform Tunze.
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F
Rating: 1 out of 5
Regarding order no. RKQDXKPVL which, to date, is still "in preparation" despite the payment being made on 07.05.2025, it is presumed that it will never arrive. I am therefore forced to order another product to avoid losing the money already paid; the situation is very unfair also because before placing the order I wrote to you and you assured me that it was in stock (1 unit) and even earlier I had checked on your site and the product was listed as available in 2 units.
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P
Rating: 4 out of 5
Item conforms to the order, delivery on time
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J
Rating: 1 out of 5
Problem package not received I will not order anything anymore incompetent dpd delivery as usual
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S
Rating: 1 out of 5
Scum is not good, scum at all!
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G
Rating: 4 out of 5
Product availability, fast delivery but the choice of carrier DPD to be avoided, hence the one star less.
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