Customer reviews of Zoanthus.fr

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

Reviews 1 and 4 stars

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F
Fabrice B.
Rating: 4 out of 5
following a purchase from 08/04/2025
Very fast
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Malvina D.
Rating: 1 out of 5
following a purchase from 12/07/2025
Empty package received
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Monique S.
Rating: 1 out of 5
following a purchase from 11/07/2025
First time I order on this site and I must say that I am very satisfied, serious, delivery that respects the deadlines really nothing to complain about
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Jeremy V.
Rating: 4 out of 5
following a purchase from 07/07/2025
Nice
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Annick F.
Rating: 1 out of 5
following a purchase from 06/07/2025
Error in delivery, the item received is not compatible. I received the item in 7v width 11.5, ordered 9v 14.5cm. Therefore, I wish to return this item which is useless for me. Please let me know the procedure for returning this item. Thank you in advance, Annick Ferrari.
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Gilles D.
Rating: 4 out of 5
following a purchase from 02/07/2025
as always my order was delivered on the scheduled date
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Frédéric B.
Rating: 1 out of 5
following a purchase from 30/06/2025
Last order !! Opened product and non-compliant, incompetent and obnoxious customer service. I give one star because I can't give zero.
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David M.
Rating: 4 out of 5
following a purchase from 01/07/2025
Very well passed, super well packaged parcel
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patrick V.
Rating: 4 out of 5
following a purchase from 27/06/2025
Satisfied with my order and my product
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alfredo T.
Rating: 1 out of 5
following a purchase from 08/06/2025
My order was marked as available but one item was unavailable, and no one notified me; I had to struggle to get information about my order after 10 days.
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stefano P.
Rating: 1 out of 5
following a purchase from 17/05/2025
Terrible experience
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Paulo S.
Rating: 1 out of 5
following a purchase from 22/05/2025
I did not receive an item I paid for: ESHA - Exit - 180ml - Treatment for white spot disease Reference: ESHA-790003 I have already made a complaint but I am still without the item
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lionel D.
Rating: 1 out of 5
following a purchase from 16/05/2025
product in stock at the time of the order and once paid, it was no longer in stock, too bad when it's urgent an essential lighting for corals.
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Didier R.
Rating: 1 out of 5
following a purchase from 24/04/2025
Items advertised as in stock were not. Very slow follow-up. A partial delivery was proposed to me but not respected. I had to wait nearly 1 month in the end!!!
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alain C.
Rating: 4 out of 5
following a purchase from 14/05/2025
Good but the shipping costs are too high
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LAURENT F.
Rating: 1 out of 5
following a purchase from 16/05/2025
Order placed at 11 o'clock, additional order placed 30 minutes later. The second one was not honored without explanations until I inquired about it. After a week, I was told that additional shipping fees were due and I was offered either to place an additional order by paying the shipping fees or to get a refund; I requested the refund, and I am still waiting for it. I would like to point out that I have ordered over 3000 euros worth of various materials and products in the last 2 years. Business policy needs to be reviewed, in the meantime, one less customer.
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Olivier B.
Rating: 1 out of 5
following a purchase from 04/05/2025
Hi, in fact the answer should have been yes and no! But let's put things into perspective (I will continue to order from you) but when we order an ICP test it's because it's urgent and we want to stop the loss of our animals... respectfully! Olivier Bruaut
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Michel H.
Rating: 1 out of 5
following a purchase from 12/05/2025
The parts are incompatible and unusable as they are; I am waiting for a response from Zoanthus who was supposed to inform Tunze.
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Filippo S.
Rating: 1 out of 5
following a purchase from 29/04/2025
Regarding order no. RKQDXKPVL which, to date, is still "in preparation" despite the payment being made on 07.05.2025, it is presumed that it will never arrive. I am therefore forced to order another product to avoid losing the money already paid; the situation is very unfair also because before placing the order I wrote to you and you assured me that it was in stock (1 unit) and even earlier I had checked on your site and the product was listed as available in 2 units.
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PASCAL L.
Rating: 4 out of 5
following a purchase from 23/04/2025
Item conforms to the order, delivery on time
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Julien D.
Rating: 1 out of 5
following a purchase from 29/04/2025
Problem package not received I will not order anything anymore incompetent dpd delivery as usual
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Stanislas O.
Rating: 1 out of 5
following a purchase from 01/05/2025
Scum is not good, scum at all!
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Ghislain R.
Rating: 4 out of 5
following a purchase from 29/04/2025
Product availability, fast delivery but the choice of carrier DPD to be avoided, hence the one star less.
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Kenny R.
Rating: 1 out of 5
following a purchase from 30/04/2025
Bad article received that has nothing to do with my order, I am still waiting for the shipment of my order.
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christine M.
Rating: 1 out of 5
following a purchase from 24/04/2025
No response to my request regarding the ICP test that was not included in the package. Is this normal? Is the delivery delayed? Best regards
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Christophe G.
Rating: 1 out of 5
following a purchase from 24/04/2025
The product sent did not match the order
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NOEL D.
Rating: 1 out of 5
following a purchase from 14/04/2025
The product was expired: to be used before 11/2024
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Jean-Michel P.
Rating: 4 out of 5
following a purchase from 12/04/2025
as usual!
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Régine K.
Rating: 1 out of 5
following a purchase from 06/04/2025
I bought a skimmer and was very very disappointed because it makes way too much noise, it's really very annoying and it cost me 300 euros, lamentable
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Céline G.
Rating: 1 out of 5
following a purchase from 02/04/2025
A broken JBL lime wood that makes big bubbles.....not at all suitable for seawater. The pack of 2 is suitable.
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Herve S.
Rating: 4 out of 5
following a purchase from 27/03/2025
Ras
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Luis V.
Rating: 1 out of 5
following a purchase from 17/03/2025
Hello, I received order WECXPEDBD and one of the items was incorrect. I ordered MILWAUKEE - ORP Solution 200-275 mV - 230ml Reference: MA9020 and I received MILWAUKEE - Storage Solution for pH and Redox Electrodes MA9015. I would like to receive the item I ordered, how do you plan to resolve the issue? Best regards, Luis Valadares
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Thomas L.
Rating: 4 out of 5
following a purchase from 17/03/2025
Super fast top
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Gaetano P.
Rating: 1 out of 5
following a purchase from 16/03/2025
I did not receive the product
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trystan P.
Rating: 4 out of 5
following a purchase from 15/03/2025
serious
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Vanessa L.
Rating: 4 out of 5
following a purchase from 14/03/2025
As usual, always a delay for delivery!!! It's a shame because I would order more often
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Oskar S.
Rating: 4 out of 5
following a purchase from 12/03/2025
Great and fast, just the salt lid was broken but otherwise everything is good.
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Philippe A.
Rating: 4 out of 5
following a purchase from 12/03/2025
Serious site. One downside: the case of products not in stock in an order. Shipping only occurs when the order is completely in stock. If you need a product quickly, it's better to look elsewhere... Too bad.
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sebastien F.
Rating: 1 out of 5
following a purchase from 11/03/2025
Is it really a glue for corals? I made 10 cuttings a month ago, I bought this glue for more convenience.. 2 days after gluing the corals, I have 9 dead corals, the only one that is alive is the biggest, the smaller ones didn't survive. I'm disgusted.
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Audrey M.
Rating: 4 out of 5
following a purchase from 07/03/2025
Very good site with a lot of choices but the delivery with DPD is always catastrophic, what a shame
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