Customer reviews of Zoanthus.fr

9,7 /10

Based on 14 233 published reviews

5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

Reviews 1 and 4 stars

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Bernard O.

Published on 08/01/2023 à 10h08 following a purchase from 01/01/2023

Fast delivery, but few products in stock, so orders are limited.

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Raphaelle L.

Published on 07/01/2023 à 18h17 following a purchase from 29/12/2022

Very fast delivery, clean package and the site is very detailed.

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Michael D.

Published on 28/12/2022 à 03h01 following a purchase from 21/12/2022

....

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Kevin D.

Published on 25/12/2022 à 14h34 following a purchase from 20/12/2022

At the top

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Anthony M.

Published on 25/12/2022 à 01h03 following a purchase from 20/12/2022

Super site

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Nicolas L.

Published on 23/12/2022 à 19h24 following a purchase from 16/12/2022

Fast delivery but I was not informed of any changes in my order.

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Vincent D.

Published on 19/12/2022 à 17h05 following a purchase from 06/12/2022

I'm withdrawing one star, as several attempts to call me have gone unanswered for the follow-up of my order.

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olivier A.

Published on 19/12/2022 à 12h41 following a purchase from 14/12/2022

Fast and as ordered

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Daniel L.

Published on 17/12/2022 à 14h28 following a purchase from 09/12/2022

Very good site

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Cotta M.

Published on 16/12/2022 à 18h27 following a purchase from 12/12/2022

Super fast and great reception

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christian R.

Published on 15/12/2022 à 15h23 following a purchase from 07/12/2022

well

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Patricia C.

Published on 12/12/2022 à 17h02 following a purchase from 06/12/2022

Complies with my order. A little laborious for the delivery. Collection point in Chaville was lamentable. I had to go 3 times and the person didn't want to look for it, saying that it had left, even though I had received the message from DPD... I had to insist by refusing to leave for her to give it to me...

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Response from Zoanthus.fr Published on 19/12/2022

Hello Patricia, Thank you for your feedback :) We're sorry to hear about the difficulties you had collecting your parcel from the relay point. We hope your next order will be as smooth as possible. We look forward to seeing you again at Zoanthus.

patrick C.

Published on 10/12/2022 à 16h58 following a purchase from 28/11/2022

Very good

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Florent F.

Published on 04/12/2022 à 13h38 following a purchase from 29/11/2022

Great products and fast delivery.

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Quentin D.

Published on 30/11/2022 à 09h58 following a purchase from 20/11/2022

Super

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Jos B.

Published on 27/11/2022 à 10h09 following a purchase from 15/11/2022

Several orders placed from Belgium; delivered in 2 days. Competitive prices.
I recommend

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Guy G.

Published on 23/11/2022 à 12h43 following a purchase from 16/11/2022

Very good and fast

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ALAIN P.

Published on 22/11/2022 à 15h50 following a purchase from 16/11/2022

as requested

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André L.

Published on 12/11/2022 à 17h21 following a purchase from 04/11/2022

Zoanthus is an EXCELLENT mail-order site, but when a product is unavailable, don't let a future customer buy it and WAIT!

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Response from Zoanthus.fr Published on 14/11/2022

Hello, With the current economic situation, we prefer not to activate the sale of out-of-stock items, as the lead times on certain items can be very long.

Marcel H.

Published on 03/11/2022 à 19h57 following a purchase from 21/10/2022

But the chrono post service is slow

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Response from Zoanthus.fr Published on 14/11/2022

Hello, Your order took 48 hours to arrive, so there was no particular delay. Your order was dispatched on Monday 24th and arrived on the 26th. We do not ship packages over the weekend.

Sylvain B.

Published on 29/10/2022 à 16h21 following a purchase from 21/10/2022

O top!

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jean-claude M.

Published on 29/10/2022 à 08h25 following a purchase from 23/10/2022

good as usual xxxxxxxxxxx

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Jerome R.

Published on 27/10/2022 à 15h11 following a purchase from 19/10/2022

Very well packaged, competitive price, material as ordered. A pity for the delivery time which was a little longer than promised by the site. Nevertheless, I recommend Zoanthus.fr as a true professional among amateurs...

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christophe R.

Published on 23/10/2022 à 16h26 following a purchase from 17/10/2022

Very good as usual

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laurent C.

Published on 23/10/2022 à 12h03 following a purchase from 16/10/2022

Very disappointed

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Response from Zoanthus.fr Published on 23/10/2022

Hello Mr Chapelle, Can you tell us more about the reason for your disappointment? Your order was delivered within 24h to the selected relay point. Thank you, Sincerely, Mr Coron

Michel W.

Published on 09/10/2022 à 09h56 following a purchase from 01/10/2022

I didn't find everything, but compared to an objective list, it was the availability/price ratio that made the difference... Now we just need to optimize delivery costs!

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laurent L.

Published on 08/10/2022 à 20h08 following a purchase from 02/10/2022

Very good! Only downside, on the site, after consulting the product sheet, when returning to the list, you have to start from the beginning ... (on iOS). ( on iOS ) And also, with my last order, I didn't receive my super zoanthus magnet... unacceptable! Lol Merci !

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Eric M.

Published on 08/10/2022 à 09h25 following a purchase from 02/10/2022

Fast delivery and efficient products

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Anthony L.

Published on 04/10/2022 à 21h07 following a purchase from 30/09/2022

Efficient and fast. Quality product and excellent packaging.

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Jean-Sébastien C.

Published on 04/10/2022 à 20h56 following a purchase from 22/09/2022

Site to be avoided, deplorable communication from " customer service " . There's no shortage of serious aquarium websites that respect their customers, which is not the case with this one.

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Response from Zoanthus.fr Published on 04/10/2022

Hello, Your review has been removed because it does not reflect reality and is abusive by saying that we are dishonest people. As a reminder, your review: Last order on this site. To be avoided in favor of other sites that are much more organized and honest in their customer relations. Our reply: Here's a totally unjustified review in bad faith. You ordered an EHEIM - AquaCorner 60, we delivered the right article, but after reception, you tell us that it was the EHEIM - AQUA 60 that you ordered. Well no, I'm sorry but it's a mistake on your part, and these two items are different and not at the same price. There was no error in delivery, organization or honesty on our part. When will you admit that you made a mistake with your order? Sincerely, Clément

frédéric D.

Published on 04/10/2022 à 10h25 following a purchase from 24/09/2022

nothing to say! very good and attentive to customers! perfect!!

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philippe F.

Published on 03/10/2022 à 17h58 following a purchase from 28/09/2022

Too bad so many items are out of stock.

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Thierry V.

Published on 30/09/2022 à 19h58 following a purchase from 21/09/2022

I'm still waiting for the return and refund policy.

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Response from Zoanthus.fr Published on 01/10/2022

Hello, We replied to your email on Tuesday at 10:51 am, 10 days after receiving it. Have you checked your spam or junk mail folder? I've just sent you the return conditions again. Having resolved your request quickly, can you please revise your note upwards? Thank you, Sincerely, Clément

Gael D.

Published on 26/09/2022 à 17h12 following a purchase from 21/09/2022

Attractive price, good advice and express delivery

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Acheteur vérifié

Published on 12/09/2022 à 15h33 following a purchase from 07/09/2022

perfect delivery

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Acheteur vérifié

Published on 10/09/2022 à 16h32 following a purchase from 02/09/2022

fast, as ordered

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Acheteur vérifié

Published on 09/09/2022 à 15h49 following a purchase from 06/09/2022

Haven't tried it yet.

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Acheteur vérifié

Published on 31/08/2022 à 16h37 following a purchase from 01/08/2022

Delivery as ordered and more. Thanks for the little extras.

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Acheteur vérifié

Published on 29/08/2022 à 08h33 following a purchase from 04/08/2022

Urgent order with delivery in 24h, but the site does not indicate that they are on vacation, except by automatic response when a request for explanation is made. unacceptable .

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Response from Zoanthus.fr Published on 29/08/2022

Hello, Contrary to what you say, it was clearly indicated on the site that we were on vacation. In three places, at the top of each page, at the top of the shopping cart and when selecting the delivery offer thanks to a red banner. I'm sorry you didn't see it. Sincerely, Clément

Acheteur vérifié

Published on 27/08/2022 à 16h25 following a purchase from 14/08/2022

Order prepared and dispatched quickly.

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