Customer reviews of Zoanthus.fr

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9,7 /10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

1 star review

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Gilles D.
Rating: 1 out of 5
following a purchase from 24/07/2025
Fast delivery and compliant goods
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Malvina D.
Rating: 1 out of 5
following a purchase from 12/07/2025
Empty package received
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Monique S.
Rating: 1 out of 5
following a purchase from 11/07/2025
First time I order on this site and I must say that I am very satisfied, serious, delivery that respects the deadlines really nothing to complain about
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Annick F.
Rating: 1 out of 5
following a purchase from 06/07/2025
Error in delivery, the item received is not compatible. I received the item in 7v width 11.5, ordered 9v 14.5cm. Therefore, I wish to return this item which is useless for me. Please let me know the procedure for returning this item. Thank you in advance, Annick Ferrari.
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Frédéric B.
Rating: 1 out of 5
following a purchase from 30/06/2025
Last order !! Opened product and non-compliant, incompetent and obnoxious customer service. I give one star because I can't give zero.
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alfredo T.
Rating: 1 out of 5
following a purchase from 08/06/2025
My order was marked as available but one item was unavailable, and no one notified me; I had to struggle to get information about my order after 10 days.
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stefano P.
Rating: 1 out of 5
following a purchase from 17/05/2025
Terrible experience
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Paulo S.
Rating: 1 out of 5
following a purchase from 22/05/2025
I did not receive an item I paid for: ESHA - Exit - 180ml - Treatment for white spot disease Reference: ESHA-790003 I have already made a complaint but I am still without the item
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lionel D.
Rating: 1 out of 5
following a purchase from 16/05/2025
product in stock at the time of the order and once paid, it was no longer in stock, too bad when it's urgent an essential lighting for corals.
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Didier R.
Rating: 1 out of 5
following a purchase from 24/04/2025
Items advertised as in stock were not. Very slow follow-up. A partial delivery was proposed to me but not respected. I had to wait nearly 1 month in the end!!!
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LAURENT F.
Rating: 1 out of 5
following a purchase from 16/05/2025
Order placed at 11 o'clock, additional order placed 30 minutes later. The second one was not honored without explanations until I inquired about it. After a week, I was told that additional shipping fees were due and I was offered either to place an additional order by paying the shipping fees or to get a refund; I requested the refund, and I am still waiting for it. I would like to point out that I have ordered over 3000 euros worth of various materials and products in the last 2 years. Business policy needs to be reviewed, in the meantime, one less customer.
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Olivier B.
Rating: 1 out of 5
following a purchase from 04/05/2025
Hi, in fact the answer should have been yes and no! But let's put things into perspective (I will continue to order from you) but when we order an ICP test it's because it's urgent and we want to stop the loss of our animals... respectfully! Olivier Bruaut
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Michel H.
Rating: 1 out of 5
following a purchase from 12/05/2025
The parts are incompatible and unusable as they are; I am waiting for a response from Zoanthus who was supposed to inform Tunze.
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Filippo S.
Rating: 1 out of 5
following a purchase from 29/04/2025
Regarding order no. RKQDXKPVL which, to date, is still "in preparation" despite the payment being made on 07.05.2025, it is presumed that it will never arrive. I am therefore forced to order another product to avoid losing the money already paid; the situation is very unfair also because before placing the order I wrote to you and you assured me that it was in stock (1 unit) and even earlier I had checked on your site and the product was listed as available in 2 units.
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Julien D.
Rating: 1 out of 5
following a purchase from 29/04/2025
Problem package not received I will not order anything anymore incompetent dpd delivery as usual
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Stanislas O.
Rating: 1 out of 5
following a purchase from 01/05/2025
Scum is not good, scum at all!
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Kenny R.
Rating: 1 out of 5
following a purchase from 30/04/2025
Bad article received that has nothing to do with my order, I am still waiting for the shipment of my order.
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christine M.
Rating: 1 out of 5
following a purchase from 24/04/2025
No response to my request regarding the ICP test that was not included in the package. Is this normal? Is the delivery delayed? Best regards
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Christophe G.
Rating: 1 out of 5
following a purchase from 24/04/2025
The product sent did not match the order
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NOEL D.
Rating: 1 out of 5
following a purchase from 14/04/2025
The product was expired: to be used before 11/2024
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Régine K.
Rating: 1 out of 5
following a purchase from 06/04/2025
I bought a skimmer and was very very disappointed because it makes way too much noise, it's really very annoying and it cost me 300 euros, lamentable
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Céline G.
Rating: 1 out of 5
following a purchase from 02/04/2025
A broken JBL lime wood that makes big bubbles.....not at all suitable for seawater. The pack of 2 is suitable.
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Luis V.
Rating: 1 out of 5
following a purchase from 17/03/2025
Hello, I received order WECXPEDBD and one of the items was incorrect. I ordered MILWAUKEE - ORP Solution 200-275 mV - 230ml Reference: MA9020 and I received MILWAUKEE - Storage Solution for pH and Redox Electrodes MA9015. I would like to receive the item I ordered, how do you plan to resolve the issue? Best regards, Luis Valadares
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Gaetano P.
Rating: 1 out of 5
following a purchase from 16/03/2025
I did not receive the product
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sebastien F.
Rating: 1 out of 5
following a purchase from 11/03/2025
Is it really a glue for corals? I made 10 cuttings a month ago, I bought this glue for more convenience.. 2 days after gluing the corals, I have 9 dead corals, the only one that is alive is the biggest, the smaller ones didn't survive. I'm disgusted.
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Jordan B.
Rating: 1 out of 5
following a purchase from 01/03/2025
Customer service that does not respond.
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jose N.
Rating: 1 out of 5
following a purchase from 01/03/2025
Big problem with DPD delivery. A shame.
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Gilles L.
Rating: 1 out of 5
following a purchase from 08/01/2025
You didn't send the item I bought
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Michael B.
Rating: 1 out of 5
following a purchase from 23/11/2024
Order received 3 days late and package completely mishandled But that doesn't put zoanthus in question
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Stephane C.
Rating: 1 out of 5
following a purchase from 30/09/2024
No not satisfied the parcel arrived smashed for salt not terrible packaging not strong enough shame I do not know if I would recommend
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antony G.
Rating: 1 out of 5
following a purchase from 01/06/2024
Very disappointed with this merchant site, I ordered a 900€ skimmer which arrived broken and for a month and a half I've been waiting for the part which never arrived.
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Tobias T.
Rating: 1 out of 5
following a purchase from 05/07/2024
Salt bucket was broken
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Stefan M.
Rating: 1 out of 5
following a purchase from 21/05/2024
I have not received my parcel. I've waited 3 weeks and the coli hasn't arrived yet! What can I do?
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Matthieu G.
Rating: 1 out of 5
following a purchase from 23/05/2024
The cones on either side of the trap do not hold in place. The product is therefore useless as it doesn't work.
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Fabien S.
Rating: 1 out of 5
following a purchase from 12/05/2024
Very bad experience. Order delivered more than a week late, I ask for a refund, the service tells me they are doing the necessary...... Delivery made anyway. A company that does what it wants and doesn't give a damn about its customers. To be avoided
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Ozanne A.
Rating: 1 out of 5
following a purchase from 19/05/2024
Product did not work
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Bruno R.
Rating: 1 out of 5
following a purchase from 24/04/2024
2 emails sent for delay. No response. It's not serious or professional
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Jean-François D.
Rating: 1 out of 5
following a purchase from 12/05/2024
The device ordered did not work. I sent it back
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Manuel M.
Rating: 1 out of 5
following a purchase from 05/05/2024
Not satisfied sent expired products and only partial refund
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Fabrice A.
Rating: 1 out of 5
following a purchase from 29/04/2024
The transport company delivered my parcel 8km from the location I had chosen, in my village. As I didn't have a car, I had to hitchhike. This is not normal
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