Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
Very bad experience. Order delivered more than a week late, I ask for a refund, the service tells me they are doing the necessary...... Delivery made anyway. A company that does what it wants and doesn't give a damn about its customers. To be avoided
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Ozanne A.
Rating: 1 out of 5
following a purchase from 19/05/2024
Product did not work
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Bruno R.
Rating: 1 out of 5
following a purchase from 24/04/2024
2 emails sent for delay. No response. It's not serious or professional
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Jean-François D.
Rating: 1 out of 5
following a purchase from 12/05/2024
The device ordered did not work. I sent it back
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Manuel M.
Rating: 1 out of 5
following a purchase from 05/05/2024
Not satisfied sent expired products and only partial refund
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Fabrice A.
Rating: 1 out of 5
following a purchase from 29/04/2024
The transport company delivered my parcel 8km from the location I had chosen, in my village. As I didn't have a car, I had to hitchhike. This is not normal
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Jose S.
Rating: 1 out of 5
following a purchase from 12/04/2024
I received a defective product and I'm still waiting for them to take the trouble to answer my emails so that they can offer me a replacement or a refund Of course, once the sale was made, they disappeared I am very unhappy with their behavior, and I will continue to try to contact them
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Nils J.
Rating: 1 out of 5
following a purchase from 24/03/2024
Some of the goods received had expired. Several pictures were sent to the support on request, to which there was no response. I will not be ordering from them again!
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Marc B.
Rating: 1 out of 5
following a purchase from 27/03/2024
big problem i paid2 to be delivered to my home but the DPD company delivered my parcel to a relay !!!!
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Christian B.
Rating: 1 out of 5
following a purchase from 22/02/2024
Package received damaged
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Romain D.
Rating: 1 out of 5
following a purchase from 17/01/2024
Following a request for an accelerated order for which I paid a higher price, I only received the parcel 4 days after the planned date, very disappointed.
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Jean Paul M.
Rating: 1 out of 5
following a purchase from 18/12/2023
delivery too expensive broken parcel
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Hurrle M.
Rating: 1 out of 5
following a purchase from 08/11/2023
I have the impression that the bulb has already been used, I'm disappointed...
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Raquel R.
Rating: 1 out of 5
following a purchase from 10/07/2023
Mal equivocaron mi dirección y tuve q pagar 2 veces más lo que costaba el envío a España. No compraré más
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Sebastien T.
Rating: 1 out of 5
following a purchase from 17/07/2023
I ordered an eheim 350 uv filter and received the 500, which is too much for my 150-litre aquarium, not to mention that the pipe diameters are not the same.
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Response from Zoanthus.fr
Hello, Thank you for your message. We are aware of the problem when we opened your parcel, we apologize for the inconvenience. Please contact us at [email protected] so that a replacement can be made as soon as possible. Sincerely, Customer Service.
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Serge A.
Rating: 1 out of 5
following a purchase from 03/07/2023
Very good site very serious speed of shipment I highly recommend
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Response from Zoanthus.fr
Hello, Thank you for taking the time to leave us a positive review. However, your rating is 1 star out of 5. Could this be a mistake? Would you like to change it so as not to lower our overall rating? Thank you in advance, Sincerely, Customer Service.
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Bernard D.
Rating: 1 out of 5
following a purchase from 12/04/2023
Paypal payment fees applied. Never seen before on eCommerce purchases! Very bad information on the site which did not show these fees.
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Mickaël B.
Rating: 1 out of 5
following a purchase from 22/03/2023
Too disappointed with my 2 roots I will not order again
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Response from Zoanthus.fr
Hello, We are sorry that the roots we received are not to your liking. You have 14 days to return them for a refund. Sincerely, Customer service.
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Laurent C.
Rating: 1 out of 5
following a purchase from 16/10/2022
Very disappointed
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Response from Zoanthus.fr
Hello Mr Chapelle, Can you tell us more about the reason for your disappointment? Your order was delivered within 24h to the selected relay point. Thank you, Sincerely, Mr Coron
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Jean-Sébastien C.
Rating: 1 out of 5
following a purchase from 22/09/2022
Site to be avoided, deplorable communication from " customer service " . There's no shortage of serious aquarium websites that respect their customers, which is not the case with this one.
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Response from Zoanthus.fr
Hello, Your review has been removed because it does not reflect reality and is abusive by saying that we are dishonest people. As a reminder, your review: Last order on this site. To be avoided in favor of other sites that are much more organized and honest in their customer relations. Our reply: Here's a totally unjustified review in bad faith. You ordered an EHEIM - AquaCorner 60, we delivered the right article, but after reception, you tell us that it was the EHEIM - AQUA 60 that you ordered. Well no, I'm sorry but it's a mistake on your part, and these two items are different and not at the same price. There was no error in delivery, organization or honesty on our part. When will you admit that you made a mistake with your order? Sincerely, Clément
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Thierry V.
Rating: 1 out of 5
following a purchase from 21/09/2022
I'm still waiting for the return and refund policy.
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Response from Zoanthus.fr
Hello, We replied to your email on Tuesday at 10:51 am, 10 days after receiving it. Have you checked your spam or junk mail folder? I've just sent you the return conditions again. Having resolved your request quickly, can you please revise your note upwards? Thank you, Sincerely, Clément
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/08/2022
Urgent order with delivery in 24h, but the site does not indicate that they are on vacation, except by automatic response when a request for explanation is made. unacceptable .
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Response from Zoanthus.fr
Hello, Contrary to what you say, it was clearly indicated on the site that we were on vacation. In three places, at the top of each page, at the top of the shopping cart and when selecting the delivery offer thanks to a red banner. I'm sorry you didn't see it. Sincerely, Clément
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/03/2022
Fast delivery Too bad one of the products is very defective!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/03/2022
Changed the delivery method even though I'm handicapped, which cost me a return trip in a cab - not at all professional.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2022
The bucket was completely ripped open the salt I recovered from the packaging
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2021
Unfortunately, after purchasing a UV sterilizer, it stopped working after 6 hours.... I'm waiting for customer service to get back to me...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/10/2021
Don't soccer against green water
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/09/2021
Bucket of salt received ripped open
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2021
Order received does not correspond to the visual of the site! I hope a commercial gesture will be made!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2021
Received two boxes with 3 B ampoules and two A ampoules, whereas the instructions mention the opposite. The treatment for day 7 is problematic as the 3rd A ampoule is missing. I sent an email but got no reply. Disappointed
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Response from Zoanthus.fr
Hello, I'm aware of the problem when I received your order, I apologize. I've checked our mailbox, but I can't find the bulbs. Could you please send us photos of the bulbs you received? Thank you in advance, Sincerely;
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2021
no efficiency
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/05/2021
Prices are pretty good, as is product availability. HOWEVER, the after-sales service is completely out of order. I sent a product to the after-sales service more than 4 months ago and have not heard from it... Despite several emails and phone calls, no one has replied. Especially the shipping costs of SAV and charged to the customer. In short, it's a real shame.... I'm still waiting for my after-sales product......
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2021
Lousy! I ordered twice and both times there were problems. The second time, I did not receive my order and total refusal for a new shipment or a refund.
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Response from Zoanthus.fr
Hello, please contact our customer service to answer your request. Thank you and have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/05/2021
It's very easy to search for a product on the site, with intuitive navigation. Fast delivery, with information communicated in real time right through to collection at the relay point.
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Response from Zoanthus.fr
Hello, Thank you for your comment. Unless we are mistaken, your comment seems positive and does not correspond to the rating left (1 star out of 5). Is this a mistake? Thank you and we look forward to seeing you again at Zoanthus.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2021
Shipping problem dependent on site, responded once package delivered. Very disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/02/2021
Hello I received an open box where the spoon was missing, so it was unusable and I couldn't reach the customer service. Very disappointed.
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Response from Zoanthus.fr
Hello, I'm really sorry that you are missing a spoon in a salifert test box, but we are not aware of this as we don't have an email from you, in which case, we could have dealt with the soap.
Best regards, Clément
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2021
Not at all satisfied, the order arrived more than 3 weeks after the order because the package was damaged.
Once I received my order I opened the parcel and one of my buckets was broken and magnesium was spilled in the bottom of the box...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2021
The cuprisorb arrived with the lid already open. I'm not happy to receive products that look like they're not new. My request for an explanation didn't convince me and the person in charge wouldn't listen. I can return the product for a refund, but at my own expense.
What's more, the activated carbon arrived in a bucket without a label and without any explanation or instructions on how to use it, which is impractical and forbidden in France (I subsequently received explanations by e-mail). In short, I'm not satisfied with this order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2021
I am very dissatisfied with one of the products I bought because it doesn't work. I filed a complaint with zoanhus the same day it was delivered and in use - it's been 3 days and still no news :-(
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/02/2021
On my last order, I'm missing one product out of the four I ordered. I've written to zoanthus twice now and still no reply. I'm a bit surprised, knowing that they're quite reactive.
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