Customer reviews of Zoanthus.fr

"Mediocre delivery: plant arrived out of its pot and damaged. For the price, I expected the packaging to secure the plant better. Very disappointing."

Especially with a medication where every hour counts, it is important to ensure fast shipping; unfortunately, it arrived over 1 week later than described.

I would like all the instructions in Spanish.

The BT 400 - AQUAVIE pump that I ordered is too noisy and I request an exchange for another model.

Everything was perfect, very fast and careful delivery but the cleaner ordered arrived with a crack on the body but for now it doesn't hinder the operation

Package delivered,

Well received good delivery

Perfect

I received my package 5 days late

Announcement on their site that the material is in stock and after placing the order, you are told that it is not, not very correct, and moreover received more than 7 days as announced by their email

This is the 2nd time I buy salt in a bucket and my bucket arrives exploded.....

A product that is restocking and takes a long time to arrive should be removed from the list and put back when it is available, not blocking a shipment until its arrival without even being sure that it will arrive! Or ship the goods and send the item later.

pipe delivered very hard impossible to bend it for installation in my opinion old stock, usually with ZOANTHUS no problem with this kind of product, this one must be flexible and malleable to wish do not forget that the diameter is 16/22 for 940 liters marine aquarium very disappointed, best regards

I am disappointed, this is not the brand of the product I ordered, I was sent another brand.

My package was not delivered on the scheduled date, DPD did not meet its commitments, this is unacceptable

Hello, I am dissatisfied with my package because the expiration date of the reagents for my Hanna nitrate checker was only valid for 3 months.

After ordering and payment, we are informed that the delay is tripled because the product is out of stock.

the delivery was a disaster even if you are not to blame but paying €9 to have it 7 days later the delivery person is incompetent

Hello, one of the products arrived damaged. Lack of protection. Regards

Salt bucket problem exploded...

When I placed the order, what I ordered was in stock on the site, so for me, no problem!!! After a few days when I saw that my order had not been processed, I got worried and contacted Zoanthus. There I was told that one of the products was out of stock (there were still 3 on the site!!!) and I was offered to wait 1 week, or to take another product as a replacement. I took a replacement one, but this shows poor stock management, and a lack of respect for the customer, since there was no information to warn me.

With DPD delivery, it's a nightmare

The solenoid valve is not working, it remains stuck in the open position

Product does not match what I ordered.

The material is good and well packaged, however they had an internal problem that delayed the shipping date. I had to call myself to find out where my order was and I was told that it was now fine and the order would be shipped. In the end, nothing after 14 days and I had to call again. Finally, I received the order more than 15 days later when it was urgent and I didn't even get an apology email or any commercial gesture. The only thing I got was explanations of their internal error to justify the delay (lack of internal communication) which ultimately matters little to me. In short, disappointed with the waiting time and especially not having received any commercial gesture in return.

Carton intact on the outside, but inside the salt bucket was broken and part of the contents spilled into the box, the candy was a block of salt, and the food can did not have a freshness seal and the security of forced opening......

I had asked for the invoice !!!!

Salt tubs arrive broken

A delivery scheduled for November 14 received November 23 abuse for an order placed November 12

Very negative about my order. A stock problem on a product that was available, then by magic a 2nd product that was also in stock unavailable. A proposal for a commercial gesture for the problems was not even made. I'm still waiting for a product.

I ordered a product that was available on your site. And after 3 weeks nothing. I called and was told that the order was blocked because the product had not been restocked. To unblock the order I offered to put in an equivalent product. So I ordered a 350g tin of food and received a 150g tin as a replacement. If I had wanted to order 150 grams I would have ordered them from the start. Not very happy with the service

I have a problem with a product. I made a request (22372) and I have no answer.

I only ordered from this site because I urgently needed a product for which there was a delivery delay from my usual supplier. Positive points: they seem to have a relatively wide choice. Negative points: you need a minimum basket of 69 euros for free delivery, otherwise it costs 7 euros. On these 2 points, it's much more than the competition. PayPal payment surcharge. In 2024, when payment by card (really secure???) is not overcharged? Others don't, but I'm sure Zoanthus will defend its restrictive practices for their customers... Finally, an avalanche of emails at every turn. If you find what you're looking for, good for you; I wouldn't recommend it unless you need a product that the competition doesn't have.

Package conformed, but received after the deadline.

products available on the site that are no longer available once the order has been placed 10 days instead of 48 hours is not serious

Bad service

Salt seal cracked..... and test CA glass in a thousand pieces I claimed for the glass and told me to see another ..... I claim for the seal but no response

Does not work with a 12v solenoid valve with transformer. Only with 230v solenoid valve...no indication in the spec... I end up with useless equipment... Bravo pros

I received the parcel, but inside I had two packages of exploding products.
Good products, but their weak point: the package is too fragile for the carriers, who are too violent.

A chronopost parcel arrived late, and the shopkeeper gave me a credit note for half the cost of postage... I didn't want a credit note, but a refund, for the full cost of postage, because, in addition, the amount was close to the free standard delivery. And, to top it all off, the order that arrived late was the wrong one, with the wrong products. Mistake made up for the next day.
But hey, that's how I worked when I was fired, as my grandfather used to say...