The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
The parcel was not delivered to the chosen relay, which was much further from my home and much less convenient.
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Response from Zoanthus.fr
Hello, We apologize for the inconvenience, we will pass on the information to the carriers, so that this incident does not happen again. Thank you and see you soon at Zoanthus.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/05/2021
Site navigation not very easy
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/05/2021
Delays too long 4 days
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Response from Zoanthus.fr
Hello, Your order was dispatched on May 27, with delivery to a relay point on May 28. We have not noticed any particular delay on this order. Thank you and see you soon at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/05/2021
Satisfied
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Response from Zoanthus.fr
Thank you for your comment, we look forward to seeing you at Zoanthus!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/05/2021
order complete and arrive quickly
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/05/2021
Great. You have to listen to the message and answer. Thanks
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Response from Zoanthus.fr
Hello, thank you for your comment, but we don't have an email address. You can contact us by email on our customer service: [email protected] Thank you and see you soon at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2021
Good site we find almost everything I tried several times to reach you by phone without success 🥺
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Response from Zoanthus.fr
Hello, thank you for your comment. You can contact us by e-mail on our after-sales service: [email protected] Thank you and see you soon at Zoanthus.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/05/2021
No GLS driver
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/05/2021
Fast delivery Conforms Only default products with a lot of dust
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2021
Very good as usual
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/05/2021
Damaged ATI bottle leaking into the box, probably through the neck, but well packaged.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/05/2021
hello, I'm still waiting for an answer to the problem we've been having
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/05/2021
Fine
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/05/2021
Some items are missing information. Type size and operating precision
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/05/2021
Discount not available for additional orders.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2021
Deadline respected, order arrived in very good condition, items well packaged and as described. The only downside is the disturbing price before tax of each item on the invoice and the Paypal fees (not nice).
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Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2021
Very good for the products but I took the most expensive fdp and despite everything, 5 days to receive my products. 17€ order and 12€ fdp...
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Response from Zoanthus.fr
Hello, your parcel left on May 11th, so it was well within our delivery time of 24h/48h. Looking forward to seeing you again at Zoanthus!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2021
Device faulty on receipt awaiting replacement
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/05/2021
Very good product May Shipping costs a little expensive depending on the order placed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/05/2021
ok rein a dire
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/05/2021
I'm moderately happy. This was my first order. One item was broken and one was too big.
The maxspect ball box was open in the parcel, so everything was dusty. Too bad
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/05/2021
A very satisfying first order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/04/2021
Lots of choice very fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/04/2021
order compliance
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/04/2021
Always so fast
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/04/2021
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/04/2021
Super responsive!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/04/2021
I'm satisfied, nothing to say.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/04/2021
The UV filter I received does not work.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/04/2021
Perfect site in terms of choice and price
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/03/2021
15 days delivery time, no notice from the site about this delay due to a missing product
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2021
Too bad Zoanthus doesn't take responsibility for their mistakes, otherwise nothing more to say.
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Response from Zoanthus.fr
Hello, thank you for your feedback.
As I was able to tell you when you contacted our after-sales service, the Fauna Marin ICP analysis now contains a single test tube. If the sticker is missing, simply note your email address on the sample after creating your account with them so that they can find you. This is the procedure given to us by Fauna Marin in this case.
We take responsibility for our mistakes when there are any, but in this case, I'm sorry, there aren't any.
We remain at your disposal should you have any difficulty.
Sincerely, Clément
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Order sent quickly and very well packaged for transport Small delay due to the carrier hoping that the problem was solved
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/04/2021
My order arrived in Épinal even though I am near Nancy. The tracking of my order was wrong. In Nancy, they told me my order was in Épinal, and from Épinal they told me Nancy... very disappointed with the organization!
On the other hand, I'd like to thank the people at the relay point, who were lovely and very professional! Without them, my order would still be in the wild The shipping costs are quite expensive, a little disappointed there too
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/04/2021
nothing to criticize
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/04/2021
super site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2021
the handling of the product lists is not very pleasant, because when a product is in "details" consultation, the return to the list is done randomly (?) you have to scroll down the list again to find the place where you were... boring A pity, because the product sheets are well classified and pleasant to look at, technically well informed.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/03/2021
The delivery was not made to my home but to a relay 6 kilometers away.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
fast delivery and as expected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/03/2021
I have nothing to complain about with the site, just one annoying thing: the menu often pops up when I'm not expecting it. This is a detail to keep things constructive, because the rest is beyond reproach! Thank you Zoanthus!
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