Customer reviews of Zoanthus.fr

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/04/2021 à 18h09 following a purchase from 30/03/2021

Hello, the parcels are very well packed, the site is not very practical, however they are easy to contact and answer questions.

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Acheteur vérifié

Rating: 2 out of 5

Published on 05/04/2021 à 21h56 following a purchase from 25/03/2021

The lamp was placed in the wrong place, at the bottom of the box due to its fragility!

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Response from Zoanthus.fr Published on 09/04/2021

Hello, We apologize for this inconvenience, please do not hesitate to contact our after-sales service to respond to your request. Have a nice day.
The Zoanthus team!

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/04/2021 à 20h40 following a purchase from 22/02/2021

Order placed with everything in stock but in the meantime there was a momentary shortage of one item. It's a pity that they don't warn you, that you have to take the necessary steps to find out the status of your order. However, customer service is reactive. I asked for a commercial gesture for the long delay and they added an item. Which is nice. Thank you

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Response from Zoanthus.fr Published on 06/04/2021

Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus!

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Acheteur vérifié

Rating: 4 out of 5

Published on 04/04/2021 à 20h30 following a purchase from 26/03/2021

Fast and satisfactory delivery.

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Response from Zoanthus.fr Published on 06/04/2021

Thank you for your comment, we look forward to seeing you at Zoanthus!

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Acheteur vérifié

Rating: 4 out of 5

Published on 03/04/2021 à 23h44 following a purchase from 30/03/2021

The prices are good. Very fast delivery, products really well protected in the parcel, everything arrived in perfect condition. One star less because of frequent stock-outs, I postponed the order several times to get everything and benefit from free postage but when a product becomes available another is missing. As a result I'm missing some products and have paid the postage. As a result, I'm missing some of the products and I've paid the postage. Nevertheless, I've recommended this site to my aquarist friends.

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Acheteur vérifié

Rating: 3 out of 5

Published on 03/04/2021 à 18h47 following a purchase from 28/03/2021

Some problems with ghl delivery

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Acheteur vérifié

Rating: 4 out of 5

Published on 03/04/2021 à 18h40 following a purchase from 27/03/2021

Fast delivery RAS

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Acheteur vérifié

Rating: 4 out of 5

Published on 02/04/2021 à 13h06 following a purchase from 27/03/2021

Fast and well packaged

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/03/2021 à 14h53 following a purchase from 23/03/2021

Excellent, fast, efficient, nothing to say. Competitive rates.

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Acheteur vérifié

Rating: 4 out of 5

Published on 28/03/2021 à 17h27 following a purchase from 22/03/2021

complicated

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Acheteur vérifié

Rating: 3 out of 5

Published on 28/03/2021 à 10h34 following a purchase from 18/03/2021

Product inside packaging received in "poor" condition (dirty with traces of wear?). Customer service needs to be improved, because there's a bit of bad faith here. However, I've had no problems so far, and I've always given them 5 stars. The site sells quality products, and in my case, delivery has always been extremely fast - and for that, thank you Zoanthus!

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/03/2021 à 18h21 following a purchase from 09/03/2021

Compliant order. Fast delivery. It's a pity that you have to order such a large sum to avoid paying shipping costs.

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/03/2021 à 16h34 following a purchase from 10/03/2021

Very good

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/03/2021 à 00h22 following a purchase from 12/03/2021

Fast delivery. One downside: I was surprised to see a billing related to the use of paypal I had not seen (but was it mentioned?) this additional cost compared to an order paid directly by visa card.

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/03/2021 à 22h21 following a purchase from 06/03/2021

1st purchase, no nasty surprises Thanks to the team for their precision and responsiveness

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/03/2021 à 20h18 following a purchase from 11/03/2021

well

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/03/2021 à 11h36 following a purchase from 07/03/2021

Fast delivery, damaged packaging but product intact. Thank you

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/03/2021 à 16h46 following a purchase from 07/03/2021

product as described, the little sweet and the little magnet nice coli arrived on time

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/03/2021 à 09h44 following a purchase from 12/02/2021

well

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/03/2021 à 18h56 following a purchase from 09/03/2021

second order with no worries.fast delivery

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Acheteur vérifié

Rating: 3 out of 5

Published on 15/03/2021 à 18h47 following a purchase from 07/03/2021

check orders before packing

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/03/2021 à 20h20 following a purchase from 06/03/2021

a little disappointed with the packaging, I had recommended the balling in bucket (to renew mine), at the final 1 of broken in the package but otherwise always top

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/03/2021 à 14h36 following a purchase from 10/03/2021

Really fast shipping (ordered in the afternoon, received the next morning). Only downside: the cost of postage was a bit high, which made me think twice about ordering.

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Acheteur vérifié

Rating: 4 out of 5

Published on 13/03/2021 à 17h38 following a purchase from 09/03/2021

Good site

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Acheteur vérifié

Rating: 2 out of 5

Published on 11/03/2021 à 12h36 following a purchase from 01/03/2021

delivery not respected .waited all day for nothing. delivery the next day without warning without apology. lamentable.

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/03/2021 à 22h48 following a purchase from 20/02/2021

Lack of communication with the customer, especially if there is a problem with a product, difficult to reach by phone too, but fast delivery.

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/03/2021 à 19h03 following a purchase from 01/03/2021

I really like this site and order from it often. The only downside is that I find it a bit mean-spirited to charge for Paypal payments.

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Acheteur vérifié

Rating: 4 out of 5

Published on 02/03/2021 à 11h52 following a purchase from 23/02/2021

products ordered well received well packaged

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Acheteur vérifié

Rating: 4 out of 5

Published on 01/03/2021 à 20h05 following a purchase from 22/02/2021

Serious site with a wide selection available. One drawback: high shipping costs.

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Acheteur vérifié

Rating: 2 out of 5

Published on 28/02/2021 à 15h13 following a purchase from 21/02/2021

Poor packaging. My previous purchases were fine.

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Acheteur vérifié

Rating: 4 out of 5

Published on 28/02/2021 à 11h44 following a purchase from 19/02/2021

Super good product, shipping a little expensive ...

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Acheteur vérifié

Rating: 2 out of 5

Published on 27/02/2021 à 16h21 following a purchase from 17/02/2021

products often out of stock no one replies to emails or phone calls

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/02/2021 à 17h22 following a purchase from 22/02/2021

Very good site. Simple navigation, search OK.
One drawback though. Delivery charges are high.
But the negative point is the extra charge when paying with PayPal. That's a bummer.
Otherwise good experience

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Acheteur vérifié

Rating: 4 out of 5

Published on 24/02/2021 à 19h05 following a purchase from 14/02/2021

product missing on delivery but reimbursed by zoanthus perfect

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/02/2021 à 17h32 following a purchase from 16/02/2021

A few sheets of slate were broken

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Acheteur vérifié

Rating: 2 out of 5

Published on 22/02/2021 à 15h13 following a purchase from 11/02/2021

Delivery not communicated; calls then deferred delivery ds another place DPD brief as regards the system Nano big leak of the cartridge manometre closed and fast face as indicated. Intense cold release, slight burn! There is no spi gasket or anything else!

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Acheteur vérifié

Rating: 2 out of 5

Published on 20/02/2021 à 14h00 following a purchase from 12/01/2021

Good overall! However, lack of rigor in the preparation of customer orders!

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/02/2021 à 16h11 following a purchase from 09/02/2021

The right site for my aquarium research.

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/02/2021 à 14h10 following a purchase from 08/02/2021

Very good site but there are certain products which miss quickly Promotion. very great choice of products.

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/02/2021 à 18h42 following a purchase from 31/01/2021

Very fun, easy-to-use site

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