The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
Average for this order I had to raise 2 x by telephone already had less worries
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. There was a delay of 10 days between your order and its delivery. This was only due to the fact that you had selected out-of-stock items with a delivery time of 7-10 days.
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/09/2020
It's not easy since the new site has been upgraded and is not intuitive with my cell phone, but I'm getting the hang of it.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/09/2020
impeccable to recommend
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/09/2020
Order received complete. On the site it was promised free shipping and 5 euros 1st order but minimum order amount required ABSOLUTELY NOT VISIBLE LEGAL LIMIT. I reported this in writing.
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Response from Zoanthus.fr
Thank you for your comment. We have taken into account your remark concerning the visibility of the discount.
We look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/09/2020
either! fast delivery but the packaging leaves something to be desired..... the cardboard is not strong enough; it has been affected by the various handling operations; too bad
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Response from Zoanthus.fr
Thank you for your comment. We take your comment into account and apologize for the inconvenience. We look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/08/2020
Serious site, too bad there's no chronopost delivery for the DOM.
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Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Everything is fine.
The only thing missing is a little email to warn when the order is put on hold for restocking one of the products.
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Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Good article
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/07/2020
Clear, precise description
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/07/2020
Merchandise well received, thanks for the sweets but we don't eat carambars.
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2020
site advised
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/07/2020
For a first order, nothing to say.
Very well packaged product.
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2020
Too bad home delivery is so expensive
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Response from Zoanthus.fr
We look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/07/2020
Extremely fast shipping, but shipping costs too high
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Response from Zoanthus.fr
Hello, thank you for your comment. We have lowered our home delivery charges. We look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/07/2020
Good, but it's a shame to have it delivered to a relay point or to have to pay postage.
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Response from Zoanthus.fr
We look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/07/2020
It's low
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/07/2020
The company is great, but the site is too slow!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/06/2020
Product received as requested, just a discrepancy between the availability announced on the site and the acknowledgement of receipt.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/06/2020
The products are always impeccable! But the price of delivery! What a disappointment! Can you do anything to lower your shipping costs? Especially when the DPD pick-ups are far away and difficult to reach by car (difficult to park)!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/06/2020
A little long to restock but otherwise very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/06/2020
Very good I recommend
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/06/2020
Very fast delivery, compliant, with the little carambar that makes you happy.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/06/2020
Fast, convenient delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/06/2020
bonne note même si certain produit manque a l'appel mes bon les tarif a revoir cote livraison un peut chère vis a vis de paypal!!! pour livraison !!!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/06/2020
order received in 2 parts but not notified Obliged to inquire Otherwise top
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/06/2020
Very good site for aquarium equipment, delivery sometimes a little long.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Good transaction and fast delivery. Only downside, despite a phone call and an email to make sure of the model sold, I did not receive the right product.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2020
Received as ordered, on time. The boxes in the parcel were very packed and crushed, but as they were foam filters this was not a problem.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/06/2020
I'm going to place another order and my free shipping has disappeared.
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Response from Zoanthus.fr
Hello, Thank you for your message. Concerning your order and your note, were you dissatisfied by anything on this order? Sincerely, Mr Coron
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/05/2020
I was surprised that the site recorded an order and displayed a product that was available...when it wasn't. I discovered this when I tracked the product. I discovered this when I tracked the product, as I hadn't seen it arrive. Your customer service department confirmed this in return for an e-mail from me. I was forced to make an intermediate purchase with a surcharge in store because I needed it to manage my aquarium. Too bad
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/05/2020
Delays not respected, in reapproval of product, you know much later when the order is placed, and you answer that it is indicated at the order, error. So for me it's over, I'm changing house.
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Response from Zoanthus.fr
Hello, Thank you for your feedback, but the delivery time was respected on your order.
I reiterate what I said by email, the state of stock is clearly visible on the site before ordering, you just need to know how to read the information given. Otherwise, you will have the same problems with competitors. If you don't, you'll have the same problems with the competition. Cdlt
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/04/2020
Disappointed because there was no follow-up and no response to the various messages sent regarding my order. Unreachable by phone.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Very good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/06/2020
order conforms, fast and well packed! small flat, expensive tariff delivery to go to seek itself in relay colis; 5,30 plus a euros of ?? plus 1.5 for PAYPAL, normally has the load of the salesman, in short domage.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/05/2020
order much too long for a small piece i've had better delays !!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/06/2020
Very fast
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/05/2020
Good site..................
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/05/2020
The site is good, delivery times are respected. The product photos should be updated, as they can be misleading, as in the case of à la carte food, which I thought I was ordering in the old version of cutting strips, which my fish love, and which was delivered in the new version of dehydrated seaweed, which my fish don't like at all.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/05/2020
Very serious site, delivery on time. I don't put 5 because I had wished to be contacted for an additional order and I'm still waiting!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/05/2020
Received on time but package very damaged.
2 packets of tests received torn, nitrite powder reagent and salifert magnesium tests missing, little spoon.
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