Customer reviews of Zoanthus.fr

Order placed, I realized a mistake I had made, so I immediately sent an email afterwards to ask them to modify it, but I received no response from them and the order was shipped the next day without modification and as of now I have no response to the emails sent since the order. Not very serious.

Disappointed that an exchange is not possible in case of a purchase error and that shipping costs are to be borne by the customer in case of return.

In the end, everything went well.

I really enjoy shopping at Zoanthus. However, there are times when orders arrive slightly damaged (bottles with a slight leak, packaging damaged). These situations do not justify a return, but they show that the quality of shipping could be improved. I also understand that for international shipments, several carriers may be involved.

Ok

Arrived on time and not yet set up

I am disappointed, this is not the brand of the product I ordered, I was sent another brand.

My package was not delivered on the scheduled date, DPD did not meet its commitments, this is unacceptable

Hello, I am dissatisfied with my package because the expiration date of the reagents for my Hanna nitrate checker was only valid for 3 months.

Package delivered to another DPD pickup point, useless as always.

I recommend it, there is a choice and it is shipped quickly.

I highly recommend this very good store.

After ordering and payment, we are informed that the delay is tripled because the product is out of stock.

I am not satisfied that I cannot be delivered more than 3 boxes of filters or peat.

Quick and easy to order. Too bad there isn't more stock. Only 2 boxes of glitter available for my fish.

the delivery was a disaster even if you are not to blame but paying €9 to have it 7 days later the delivery person is incompetent

ras

Hello, one of the products arrived damaged. Lack of protection. Regards

Salt bucket problem exploded...

I often order but a bit disappointed with the new sticky magnets! It loses its charm! Not sure I will continue to order when I find cheaper elsewhere!

Well received

Extremely fast shipping. Only small downside, one plant arrived broken.

Good experience

However, after a few days of testing, the skimmer has proven to be underperforming and does not connect to the app via wifi even though I created a guest line at 2.4 GHz on the router specifically for this purpose. I am returning it with second thoughts in the hope that the seller will have common sense and will not apply penalties that would only, since I have already been a customer multiple times, drive me away from this seller, considering them unreliable.

Excellent site, quality product, good value for money, quickly shipped (often by DPD unfortunately), I take away one star because many products are regularly out of stock.

Aside from the MB20 box which is open and taped for some reason, whether it is the delivery person or the sender... the rest of the products are intact.

Good value for money. Fast delivery.

The products I ordered were carefully packaged and I really appreciated the little gift. However, the BRT courier in Italy initially lost the package which was delivered to me a week late. In that package, there were medicines I had ordered for my sick fish that have since died. The store is not at fault, the courier needs to improve.

Someone to listen when there is a problem However, on the phone, we have difficulty talking to an advisor

Received on time but a broken tube but works

Unfortunately, one of the plants in the entire order was really in bad condition... the water at the bottom was brown to indicate how bad it was... otherwise the rest was rather good

Too bad the carpet was folded causing an irreversible crease.

Very good product with an attractive price

Correct and available price and product

Nothing to report

Good prices, variety of products. The only thing I see that could be improved is the delivery.

When I placed the order, what I ordered was in stock on the site, so for me, no problem!!! After a few days when I saw that my order had not been processed, I got worried and contacted Zoanthus. There I was told that one of the products was out of stock (there were still 3 on the site!!!) and I was offered to wait 1 week, or to take another product as a replacement. I took a replacement one, but this shows poor stock management, and a lack of respect for the customer, since there was no information to warn me.

Great

Effective product, according to expectations. However, the transport damaged the package, causing a spill of the liquid that made the instructions partially unreadable.

More than a week to receive the order (8 days). At first, since the seller did not indicate the reason for the non-shipment, one could even believe it was a scam. Then came a somewhat flimsy excuse (in vitro plants are hardly affected by heat, we are not talking about bouquets). It took insistence for the order to be shipped on the 7th day and received in less than 24 hours (very good point for that). However, the 2 ordered plants are not the ones received! lol If you order a specific variety, it's not to receive another variety. The non-shipment rather suggests a lack of stock and ultimately sending the wrong plants to avoid waiting. It's a shame because otherwise the shipment itself is well done and DPD was very fast, and the price is generally advantageous, especially on Seachem products. What a pity...