Customer reviews of Zoanthus.fr

9,7 /10

Based on 14 233 published reviews

5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

Reviews 2, 3 and 4 stars

Reset filters

Acheteur vérifié

Published on 29/10/2019 à 16h38 following a purchase from 20/10/2019

Incorrectly calibrated thermometer

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Acheteur vérifié

Published on 26/10/2019 à 14h25 following a purchase from 12/10/2019

Received on time and well packaged.

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Acheteur vérifié

Published on 25/10/2019 à 19h35 following a purchase from 18/10/2019

Calcium packet with holes, so loss of product. We'd have to use thicker packets, which is odd because the other packets were in good condition.

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Acheteur vérifié

Published on 19/10/2019 à 16h49 following a purchase from 10/10/2019

ALL OK ... Except: I first removed 2 stars because there is an exaggerated surcharge for payment with " PayPal " !? I put back a star for the nice little candy received with the order ...

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Acheteur vérifié

Published on 16/10/2019 à 08h10 following a purchase from 29/09/2019

Fast delivery but the parcel arrived in poor condition which damaged my product...

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Acheteur vérifié

Published on 13/10/2019 à 13h33 following a purchase from 08/10/2019

Fast shipping

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Acheteur vérifié

Published on 12/10/2019 à 22h37 following a purchase from 26/09/2019

delivery too long because of a problem with the supply of salt; replacement of the item well done .satisfied with the delivery and the replacement.

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Acheteur vérifié

Published on 12/10/2019 à 14h37 following a purchase from 08/10/2019

I don't understand my invoice, the amount doesn't match the total.

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Response from Zoanthus.fr Published on 12/10/2019

Hello , Thank you for your message . What don't you understand on your invoice? You ordered 18€90 of products minus a discount of 0.95€ following the coupon. There are 5€30 for postage, which makes a total of 23€25 ( 18 . 90 + 5 . 30 - 0 . 95 = 23 . 25 ) Sincerely Mr C. C.

Acheteur vérifié

Published on 08/10/2019 à 16h39 following a purchase from 04/10/2019

Good product and on time

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Acheteur vérifié

Published on 04/10/2019 à 19h47 following a purchase from 25/09/2019

Always satisfactory

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Acheteur vérifié

Published on 04/10/2019 à 17h16 following a purchase from 29/09/2019

Fast delivery, but one of the balling bags was punctured. Some of the contents spilled into the box.

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Acheteur vérifié

Published on 23/09/2019 à 15h16 following a purchase from 18/09/2019

I recommend this site.

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Acheteur vérifié

Published on 22/09/2019 à 08h16 following a purchase from 15/09/2019

I ordered from this site because I needed the items quickly. At the time of my order all the items were advertised as being in stock but at the time of delivery the filter foams were missing. I went back to the site and it still said that there were 9 items left in stock. However, it is clearly stated "Stock levels are updated in real time on each product sheet".

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Response from Zoanthus.fr Published on 22/09/2019

Hello, Thank you for your feedback.
There was indeed a stock error on your order and for that I apologize. In fact, the item ordered turned out to be the wrong one in our stock.
We have decided to make two shipments so that you can receive the first part of your order as soon as possible.
The missing item will be shipped within a few days.
Sincerely, Clément

Acheteur vérifié

Published on 20/09/2019 à 20h05 following a purchase from 17/09/2019

I recommend this site Very serious nothing to say

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Published on 16/09/2019 à 23h52 following a purchase from 30/08/2019

Good, fast shipping and responsive after-sales service. The store is really nice, I order everything there. However, DPD parcel relays (free over a certain amount) are becoming increasingly rare and other deliveries are expensive, which is unfortunate.

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Acheteur vérifié

Published on 02/09/2019 à 14h53 following a purchase from 28/08/2019

Fast delivery, complete, nothing to complain about

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Acheteur vérifié

Published on 26/08/2019 à 08h19 following a purchase from 21/08/2019

Fine

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Acheteur vérifié

Published on 24/08/2019 à 20h31 following a purchase from 18/08/2019

I'm very happy and fast

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Published on 22/08/2019 à 15h15 following a purchase from 20/08/2019

Does not answer questions about the order. Too bad

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Acheteur vérifié

Published on 20/08/2019 à 16h17 following a purchase from 11/08/2019

3 working days before dispatch of a product in stock.

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Acheteur vérifié

Published on 12/07/2019 à 08h27 following a purchase from 07/07/2019

limited order products usually out of stock very regrettable

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Acheteur vérifié

Published on 11/07/2019 à 15h41 following a purchase from 28/06/2019

Good site except for the problem of delivery with dpd predict because it keeps postponing delivery.

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Acheteur vérifié

Published on 08/07/2019 à 22h00 following a purchase from 21/05/2019

What was in stock arrived as soon as possible.

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Acheteur vérifié

Published on 07/07/2019 à 10h04 following a purchase from 28/06/2019

Review the Collissimo transport it is abnormal to ask for a signature on a sheet of white paper !!!!!!!!!!!!!

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Acheteur vérifié

Published on 06/07/2019 à 18h10 following a purchase from 27/06/2019

order compliance

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Acheteur vérifié

Published on 05/07/2019 à 14h19 following a purchase from 03/07/2019

Fast and efficient

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Acheteur vérifié

Published on 04/07/2019 à 15h19 following a purchase from 01/07/2019

well

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Acheteur vérifié

Published on 30/06/2019 à 03h02 following a purchase from 27/06/2019

well

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Acheteur vérifié

Published on 22/06/2019 à 07h16 following a purchase from 17/06/2019

....

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Acheteur vérifié

Published on 21/06/2019 à 07h15 following a purchase from 06/06/2019

Serious and fast delivery.
Thank you

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Acheteur vérifié

Published on 21/06/2019 à 00h31 following a purchase from 14/06/2019

Well-packaged parcel

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Acheteur vérifié

Published on 20/06/2019 à 22h45 following a purchase from 12/06/2019

Not really disappointed with zoanthus, but very disappointed with Chronopost who pockets the money for delivery in 24h and in fact you receive your order 1 week later.... It's a shame because I really needed this order the next day, not 1 week later. Now it's my turn to be the advertising Chronopost in the aquarium world...

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Acheteur vérifié

Published on 19/06/2019 à 06h41 following a purchase from 28/05/2019

DELIVERY TIME TOO LONG AND PRODUCT NOT AS ORDERED

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Acheteur vérifié

Published on 18/06/2019 à 17h20 following a purchase from 22/05/2019

very practical

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Acheteur vérifié

Published on 17/06/2019 à 08h44 following a purchase from 12/06/2019

Fast delivery

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Acheteur vérifié

Published on 05/06/2019 à 13h28 following a purchase from 02/06/2019

Meets expectations but there's a time we don't know what to do with the magnets and stickers .🤣🤣

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Acheteur vérifié

Published on 01/06/2019 à 16h58 following a purchase from 27/05/2019

useful

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Acheteur vérifié

Published on 29/05/2019 à 10h47 following a purchase from 11/05/2019

I made a large order, asked for a sample of a plug for cuttings and was sent a 5 cent caramel. For 1/5 of what I ordered, elsewhere I would have been given bonuses, discounts, samples, etc. I don't think I'd recommend Zoanthus. I don't think I'd recommend Zoanthus.

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Response from Zoanthus.fr Published on 30/05/2019

Hello, thank you for your feedback. The 5 cts carambars as well as the magnets are offered as a gift with an order.
An order, whatever its amount, does not entitle you to gifts, depending on your wishes, but I still think your comment is daring.
The prices displayed on the site are designed to be as low as possible, even if it means reducing our margins, and delivery times are respected. The service is there. I don't have any samples of plugs for cuttings to give away! If you need more information on a product before buying, the phone is open every day, as is e-mail.
But it's true that if you have the right to larger gifts from competitors, the choice is made on your side.
Sincerely Clément

Acheteur vérifié

Published on 24/05/2019 à 18h24 following a purchase from 16/05/2019

Just a little forget to send me the package.... But honestly top I will continue to order from them eyes closed I recommend.

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Published on 17/05/2019 à 14h04 following a purchase from 14/05/2019

Good site, very responsive

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