Customer reviews of Zoanthus.fr

9,7 /10

Based on 14 233 published reviews

5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

Reviews 2, 3 and 4 stars

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Acheteur vérifié

Published on 28/06/2018 à 15h59 following a purchase from 19/06/2018

Parcel well packed material received conforms to order good traceability of order tracking short lead time

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Acheteur vérifié

Published on 15/06/2018 à 13h16 following a purchase from 11/06/2018

Delivered quickly, well packaged products as described. Just a pity that the small buckets don't have lids.

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Acheteur vérifié

Published on 23/05/2018 à 16h39 following a purchase from 16/05/2018

Fast!

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Acheteur vérifié

Published on 18/05/2018 à 23h22 following a purchase from 03/05/2018

Very good

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Acheteur vérifié

Published on 15/05/2018 à 22h49 following a purchase from 10/05/2018

At the point mondial relay, I found the parcel open (too full) fortunately all the products were present and intact.

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Acheteur vérifié

Published on 20/04/2018 à 14h20 following a purchase from 13/04/2018

Order shipped quickly at a competitive rate

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Acheteur vérifié

Published on 14/04/2018 à 20h50 following a purchase from 10/04/2018

Super fast delivery Perfect

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Acheteur vérifié

Published on 13/03/2018 à 19h00 following a purchase from 06/03/2018

An interesting choice of products Correct delivery times Very well managed customer service

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Acheteur vérifié

Published on 13/03/2018 à 13h28 following a purchase from 07/03/2018

Easy to use and quick to access

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Acheteur vérifié

Published on 12/03/2018 à 21h24 following a purchase from 01/03/2018

Very good site on seawater equipment

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Acheteur vérifié

Published on 11/03/2018 à 11h07 following a purchase from 04/03/2018

delivery not so fast, no explanation with the products, welcome offer of 5% not respected, I would not renew.

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Response from Zoanthus.fr Published on 11/03/2018

Hello, Thank you for your review. I would like to reply to you because I do not understand your comments... Your package left our warehouse in less than 24 hours and was delivered within 2 days by Mondial Relay. (normal delivery time: 2/4 days). For more urgent orders, other carriers are available. For product explanations, did you contact me, if so I have no trace of them? Instructions are included on all packaging, followed by a more detailed explanation on all online product sheets. Of course, if that's not enough, I'm available by phone and email 7 days a week. For the 5% discount on your first order, everything is explained on the Zoanthus website. The first step is to sign up for the newsletter. A discount code is then sent to you by email, which you enter in your basket before placing your order.
For these 3 points, I find that your comments are not justified. Best regards Clément

Acheteur vérifié

Published on 09/03/2018 à 19h42 following a purchase from 03/03/2018

very convenient and quick response to questions, just one negative point: shipping costs not indicated correctly for delivery to Belgium.

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Acheteur vérifié

Published on 09/03/2018 à 12h33 following a purchase from 04/03/2018

Smooth and fast delivery

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Acheteur vérifié

Published on 28/02/2018 à 08h10 following a purchase from 30/01/2018

1 box was not complete. I phoned, wrote, they were supposed to send me what I was missing but I'm still waiting.

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Acheteur vérifié

Published on 21/02/2018 à 18h26 following a purchase from 16/02/2018

Very good, lacks 1 star because the expiration date for coral-sea k-phyto is missing.

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Acheteur vérifié

Published on 18/02/2018 à 08h34 following a purchase from 28/01/2018

Good and responsive

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Acheteur vérifié

Published on 15/02/2018 à 16h29 following a purchase from 08/02/2018

Deliveries are always prompt and compliant, packaging is very well done, after-sales service is proactive.

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Acheteur vérifié

Published on 09/02/2018 à 12h28 following a purchase from 28/01/2018

Satisfactory packaging except for the sallifert tests, which were crushed by the weight of the other products.

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Acheteur vérifié

Published on 06/02/2018 à 10h17 following a purchase from 26/01/2018

product complies with the order small problem related to delivery (dealer no longer part of the service and not removed from the list new delivery address shifting a few days my delivery) fortunately not living. otherwise great quote.

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Acheteur vérifié

Published on 02/02/2018 à 12h55 following a purchase from 26/01/2018

Shipping is great, but when it comes to testing, there's no manual to tell you if you're good or bad at the rates, so I'm lost.

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Acheteur vérifié

Published on 22/01/2018 à 19h33 following a purchase from 15/01/2018

Well, package barely protected enough, the cartons of the packages produced were crushed.

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Acheteur vérifié

Published on 17/01/2018 à 12h25 following a purchase from 11/01/2018

Thank you

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Acheteur vérifié

Published on 13/01/2018 à 10h14 following a purchase from 02/01/2018

we received the products with damaged boxes: bucket handle missing, bucket broken so no container to keep the Kh...

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Acheteur vérifié

Published on 12/01/2018 à 15h47 following a purchase from 29/12/2017

My payment by bank transfer was not taken into account and I had to follow up myself after 10 days. Once this problem was resolved, everything went smoothly.

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Acheteur vérifié

Published on 09/01/2018 à 09h07 following a purchase from 03/01/2018

always impeccable

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Acheteur vérifié

Published on 24/12/2017 à 15h26 following a purchase from 21/12/2017

Good site order arrives on time

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Acheteur vérifié

Published on 22/12/2017 à 15h28 following a purchase from 15/12/2017

Good, but not necessarily the cheapest as they claim. Always compare first, shipping costs are quite high for example. Beware heavy parcels tend to land at the chronopost office closest to you, beware of the queue there....

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Acheteur vérifié

Published on 21/12/2017 à 16h19 following a purchase from 17/12/2017

Poor packaging Test box under a 10kg soil bag Result box explodes

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Acheteur vérifié

Published on 14/12/2017 à 16h49 following a purchase from 07/12/2017

I recommend but the packaging of certain products could be improved. Only one small problem out of 6 orders, I will continue to order from Zoanthus.

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Acheteur vérifié

Published on 09/12/2017 à 14h18 following a purchase from 03/12/2017

My parcel arrived in a shambles, the salt for salt bucket was broken, the product had spread all over the box.

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Acheteur vérifié

Published on 01/12/2017 à 11h58 following a purchase from 27/11/2017

The products are affordable but shipping is very expensive compared to other sites beyond 10 kcs.

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Acheteur vérifié

Published on 28/11/2017 à 13h23 following a purchase from 18/11/2017

incomplete order and damaged products no response from customer service following my complaint

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Acheteur vérifié

Published on 27/11/2017 à 13h15 following a purchase from 23/11/2017

Ordered Friday delivery Saturday can not do better. 1 parcel missing, I called zoanthus and they sent me back the missing parcel without hesitation.

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Acheteur vérifié

Published on 23/11/2017 à 14h36 following a purchase from 16/11/2017

nothing to say very happy with my order

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Acheteur vérifié

Published on 22/11/2017 à 17h10 following a purchase from 15/11/2017

I find the postage a bit expensive to collect the parcel from a relay...

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Acheteur vérifié

Published on 22/11/2017 à 14h25 following a purchase from 14/11/2017

fast and well packaged, picking up the parcel at the relay point is great! the range of products is increasingly generous, the only downside being that prices have risen a little.

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Acheteur vérifié

Published on 13/11/2017 à 18h40 following a purchase from 01/11/2017

Good site

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Acheteur vérifié

Published on 04/11/2017 à 13h55 following a purchase from 22/10/2017

Clear and quick to search. Good product presentation.

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Acheteur vérifié

Published on 26/10/2017 à 13h51 following a purchase from 23/10/2017

correct

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Acheteur vérifié

Published on 21/10/2017 à 15h10 following a purchase from 16/10/2017

satisfied!

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