Customer reviews of Zoanthus.fr

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

Reviews 2, 3 and 4 stars

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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/11/2016
The products ordered are very good...too bad the bucket of salt arrived broken, punctured, it really spoils everything...
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Response from Zoanthus.fr
Hello, Thank you for your feedback.
I'm sorry to hear that your bucket of salt arrived broken. The packaging is designed to absorb shocks, and a sheet of polystyrene is placed under the bucket. Despite this, with a weight of 30 kilos, if the parcel is thrown away by the carrier, the bucket will break for sure, as it cannot withstand such treatment.
You should have refused the parcel and a refund would have been requested from DPD. In the case where you accept the goods, a recourse is unfortunately no longer possible. I remain available if you need further information. I hope to see you soon on Zoanthus.fr Sincerely Clément
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/11/2016
sent very well the top i recomande. i ordered a test of precision triton. it is asked to enter the code bare without knowing if i passed or not. the german site does not translate into french ... we will see well i slipped my email address with the tubes ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2016
Available and easy to contact
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/11/2016
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/09/2016
Missing Hanna test reagent and pelleted feed
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate the site. Your order was shipped complete and on time. The items you are talking about are not currently on the store. They will certainly be in the next few weeks. Best regards Clément
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/09/2016
good overall
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/09/2016
fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/09/2016
fast and efficient
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/09/2016
Fast delivery, careful packaging... I have nothing to complain about with my order! What's more, the site is very well stocked with references that are hard to find elsewhere. It's a pity that postage isn't free for home delivery over a certain amount. And... When will we get a loyalty program? :)
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Response from Zoanthus.fr
Hello and thank you for your positive feedback. Regarding free home delivery, it's something to look into, but given the rates of the carriers, the purchase limit may be high enough for us all to find our way around.
As for the loyalty program, it already exists. Each order earns you points, which are euros for your next orders. So you've already accumulated some, and you can find them in your customer account or on the shopping cart page of the site. Looking forward to seeing you again on Zoanthus.fr Sincerely Clément
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/08/2016
Excellent service and fast delivery, but unfortunately there are still additional charges via PayPal.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/08/2016
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/08/2016
top, fast, well received
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/08/2016
Delivery a little long.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/07/2016
Very good!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/07/2016
order received promptly, missing expiration date label on zeobak.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/07/2016
Serious site, fast delivery I recommend
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/07/2016
Too bad about the extra PayPal fees.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2016
for basic materials and products
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/07/2016
I found a hair in one of the balling bags, so I'm rather skeptical about the care taken with product packaging.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/06/2016
Very good site order kit balling really complete but if you live in Brittany do not be in a hurry
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/03/2016
Fast and accurate delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/03/2016
Very fast, good advice. But shipping costs are prohibitive, where others offer shipping from 69€! 20€ per parcel relay, unbelievable.
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