Customer reviews of Zoanthus.fr

Efficient

Hello I had asked for a calendar when I ordered on 25 01 2025 Nothing received no news

Wrong parcel tracking, additional day delay.

Impeccable nothing to say

Very buen

Good site for reefing

Item sold out. Had to wait for a restock. Too bad we didn't see it when we ordered. Otherwise item conforms and delivery ok

Hello I sent you an email because my 4 bottles of kh ( RED SEA lot - Complete Reef Care Large - For aquarium up to 600l ) have crystallized . How do I make a claim to exchange the 4 x 2 liter kh bottles. Thanks Christian

Top zoanthus products and services, but DPD delivery.... It's been three parcels that have not been delivered to the requested parcel centre.

everything went well but the new relay points are further away and I have to take the car whereas before I went on foot. Too bad

Received packaging without holding a package of product pierced at the weld underneath. Sent a message 5 minutes after receipt and no response to date.

I like your online store for the attractive prices and your products but I think you should change your carrier (DPD). They don't respect your deadlines and what's more, they take the liberty of delivering the order twice, to two different places. I received one product at home in the letterbox and the other, which didn't fit in the letterbox, was delivered the next day to a relay point without my being informed. I was at home, and they didn't even bother to ring for hand delivery. We're no longer in COVID times. Their incompetence costs you 2 stars.

Fast

Satisfied with my purchase but I had to wait almost a month and a half to receive my parcel.

in test only...

I had asked for the invoice !!!!

I was not delivered to the desired relay point, but I was warned in advance and there was no problem with the parcel.

Order received on time and in good condition.

Good!

The package did not arrive within the time specified on the site. However, it arrived within a reasonable time and was correctly protected.

Salt tubs arrive broken

Fine

A delivery scheduled for November 14 received November 23 abuse for an order placed November 12

Very negative about my order. A stock problem on a product that was available, then by magic a 2nd product that was also in stock unavailable. A proposal for a commercial gesture for the problems was not even made. I'm still waiting for a product.

My product nothing to say but for what it is delivery I paid to be delivered to me the deliveryman preferred to put me my package in point relay so no there I paid more expensive my delivery for nothing and I was at home the day of delivery so no mr did not pass

17 days to receive my order too long

Demasiado caro el porte para el volumen y peso que era Sigo sin recibir nunca un cupón descuento

Well packaged on delivery Good product I recommend

Nickel as usual except for a test syringe that arrived broken.

Pretty good overall

.

Die Bestellung war super aber der karton ist aufgerissen gewsen und zerfrückt aber hat alles noch funktioniert

my parcel has been sent to another address

I ordered a product that was available on your site. And after 3 weeks nothing. I called and was told that the order was blocked because the product had not been restocked. To unblock the order I offered to put in an equivalent product. So I ordered a 350g tin of food and received a 150g tin as a replacement. If I had wanted to order 150 grams I would have ordered them from the start. Not very happy with the service

Superbly packaged parcel

fine

I have a problem with a product. I made a request (22372) and I have no answer.

I received my parcel but it was frankly badly treated by the delivery company... moreover I did not have any email of follow-up of the order if it were in preparation or dispatched...

articles good value for money , parcel delivered quickly . Thank you

I only ordered from this site because I urgently needed a product for which there was a delivery delay from my usual supplier. Positive points: they seem to have a relatively wide choice. Negative points: you need a minimum basket of 69 euros for free delivery, otherwise it costs 7 euros. On these 2 points, it's much more than the competition. PayPal payment surcharge. In 2024, when payment by card (really secure???) is not overcharged? Others don't, but I'm sure Zoanthus will defend its restrictive practices for their customers... Finally, an avalanche of emails at every turn. If you find what you're looking for, good for you; I wouldn't recommend it unless you need a product that the competition doesn't have.