The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
Bad administrative management. The product was delivered 15 km from the place indicated on the order! 30km return trip, loss of time and money (€2 per liter of petrol). The carrier had nothing to do with it, he delivered to the place indicated on the package. First order, first inconvenience.
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Noëmie C.
Rating: 2 out of 5
following a purchase from 08/05/2023
The product was supposed to arrive in 24h/48h but in the end it took 5 days... The packaging was damaged, with holes and the product had a broken cap. It's really a shame because I've only heard good things about this site but in the end I'm very disappointed...
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Michel V.
Rating: 2 out of 5
following a purchase from 09/03/2023
Half the contents of the osmoregulator package are missing.
And the controller simply doesn't work!
Claim in progress
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Response from Zoanthus.fr
Hello, I'm sorry to hear about the problems with the items you ordered. However, we have checked our emails and we have no trace of your after-sales service request. Please contact us at [email protected] and we'll get back to you as soon as possible. Sincerely, Customer Service.
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Christophe P.
Rating: 2 out of 5
following a purchase from 27/01/2023
Gros retard sur produit indisponible retard donc de livraison peut-être ma faute car nouveau sur le site et la présentation etc en lettrage manuscrit ainsi que la mise en place de présentation est assez confus moins de fantaisie et une meilleure approche serait judicieux ont a pas tous 20 ans 🤣 merci pour les bombons à chaque fois
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Jonathan M.
Rating: 2 out of 5
following a purchase from 04/12/2022
Order management problem
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Frédéric T.
Rating: 2 out of 5
following a purchase from 28/10/2022
It's been 2 times that I've ordered, 2 times that the parcel arrived in good condition but the products inside were damaged.
First parcel with a salifert test with a box that had been opened and a cracked syringe.
2 nd parcel a connected brewing pump with the screen under the pocket scratched as if it were second hand.... I don't think I'll be recommending you.
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Response from Zoanthus.fr
Hello, We're sorry to hear about the various problems with your order. As we haven't received an email from you about your after-sales service, we invite you to contact us: [email protected]
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/01/2022
If you have a problem, no one will answer.
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Response from Zoanthus.fr
Hello, thank you for your feedback. However, your comment does not reflect reality. You wrote to us on Wednesday 2nd at 10.46am and we replied at 10.47am. Customer service was there to listen to your questions about the arrival of your parcel. It arrived at the relay point the same day. The 24/48h delivery time was also respected by the carrier. Sincerely, Clement
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/10/2021
I'm missing some purchased products: nets
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/09/2021
Silicate residue in my water
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/08/2021
A sticker "fragile" to stick on the box these not the sea to drink, Delivery the worst possible, gls are the least noted by their customer, better go through another company. Instead of offering me a standard exchange for a skimmer that suffered a shock the response was "I've seen worse".
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Response from Zoanthus.fr
Hello, We've spoken to you about this by phone and email, your box had suffered some minor tears during transport and in no way was the equipment damaged, which is the main thing. There is no reason to exchange a new device for another, as it will be identical.
We will be happy to assist you in the event of a problem.
Sincerely, Customer Service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/06/2021
I have a product that doesn't work and they haven't replied.
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Response from Zoanthus.fr
Hello, I've taken note of your comment, but we haven't received your email concerning the problem with your article. Could you please describe it to our customer service address: [email protected] Thank you in advance, Sincerely
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/05/2021
hello, I'm still waiting for an answer to the problem we've been having
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/05/2021
I'm moderately happy. This was my first order. One item was broken and one was too big.
The maxspect ball box was open in the parcel, so everything was dusty. Too bad
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/04/2021
The UV filter I received does not work.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/04/2021
My order arrived in Épinal even though I am near Nancy. The tracking of my order was wrong. In Nancy, they told me my order was in Épinal, and from Épinal they told me Nancy... very disappointed with the organization!
On the other hand, I'd like to thank the people at the relay point, who were lovely and very professional! Without them, my order would still be in the wild The shipping costs are quite expensive, a little disappointed there too
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/03/2021
The lamp was placed in the wrong place, at the bottom of the box due to its fragility!
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Response from Zoanthus.fr
Hello, We apologize for this inconvenience, please do not hesitate to contact our after-sales service to respond to your request. Have a nice day.
The Zoanthus team!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/03/2021
delivery not respected .waited all day for nothing. delivery the next day without warning without apology. lamentable.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/02/2021
Poor packaging. My previous purchases were fine.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/02/2021
products often out of stock no one replies to emails or phone calls
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/02/2021
Delivery not communicated; calls then deferred delivery ds another place DPD brief as regards the system Nano big leak of the cartridge manometre closed and fast face as indicated. Intense cold release, slight burn! There is no spi gasket or anything else!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/01/2021
Good overall! However, lack of rigor in the preparation of customer orders!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/09/2020
The product I ordered was no longer in stock, and I only saw it when my order was confirmed. As a result, I was at least 15 days behind schedule, and not even a commercial gesture to compensate ...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/09/2020
For the company it's OK reactive fast fast answer but unfortunately they have the wrong product so the note is not good on the other hand they offered me free shipping but well I have to buy again
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/10/2020
Well, the general situation means that some mistakes are understandable, as long as they're not repeated...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/10/2020
Free delivery well received but 10 days after order too long.
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Response from Zoanthus.fr
Hello, Thank you for taking the time to leave us a review.
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/10/2020
Average for this order I had to raise 2 x by telephone already had less worries
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. There was a delay of 10 days between your order and its delivery. This was only due to the fact that you had selected out-of-stock items with a delivery time of 7-10 days.
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/06/2020
I'm going to place another order and my free shipping has disappeared.
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Response from Zoanthus.fr
Hello, Thank you for your message. Concerning your order and your note, were you dissatisfied by anything on this order? Sincerely, Mr Coron
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/05/2020
Delays not respected, in reapproval of product, you know much later when the order is placed, and you answer that it is indicated at the order, error. So for me it's over, I'm changing house.
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Response from Zoanthus.fr
Hello, Thank you for your feedback, but the delivery time was respected on your order.
I reiterate what I said by email, the state of stock is clearly visible on the site before ordering, you just need to know how to read the information given. Otherwise, you will have the same problems with competitors. If you don't, you'll have the same problems with the competition. Cdlt
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/04/2020
Disappointed because there was no follow-up and no response to the various messages sent regarding my order. Unreachable by phone.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/03/2020
NORMALLY, I NEVER HAD A PROBLEM WITH EU "BEFORE", BUT DURING THE LAST ORDER THERE WAS A BIG PROBLEM WITH THE DPD CARRIER AND NO WAY TO CONTACT ZOANTHUS BY PHONE (ANSWERER) AND ON EMAIL, THEY ANSWERED ME JUSTE A 1/7. ORDER PLACED ON 05/03 DELIVERY OF A FIRST PART ON 14/04 (1,5MOIS ) AND THE REST SENT TOGETHER ON 16/04 WITHOUT ANY EXPLANATION. THE PRICES ARE VERY CORRECT BUT I FELT TOTALLY ABANDONED BY THEIR TEAM. IT'S NOT DIRECTLY THEIR COMPANY'S PROBLEM BUT THEY ARE RESPONSIBLE FOR THE DELIVERY TO OUR HOME. I'LL SEE IF I COME BACK AND IF I GET AN ANSWER FROM THEM NOW.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/03/2020
Rather fast delivery but the case is broken. The products are there but the practicality and aesthetics are not.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/03/2020
I've just seen there's a hole in one of the 2 unusable hose connection nipples Richard
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/01/2020
The two items in the order arrived damaged, partly due to the quality of the packaging.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/05/2019
I made a large order, asked for a sample of a plug for cuttings and was sent a 5 cent caramel. For 1/5 of what I ordered, elsewhere I would have been given bonuses, discounts, samples, etc. I don't think I'd recommend Zoanthus. I don't think I'd recommend Zoanthus.
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Response from Zoanthus.fr
Hello, thank you for your feedback. The 5 cts carambars as well as the magnets are offered as a gift with an order.
An order, whatever its amount, does not entitle you to gifts, depending on your wishes, but I still think your comment is daring.
The prices displayed on the site are designed to be as low as possible, even if it means reducing our margins, and delivery times are respected. The service is there. I don't have any samples of plugs for cuttings to give away! If you need more information on a product before buying, the phone is open every day, as is e-mail.
But it's true that if you have the right to larger gifts from competitors, the choice is made on your side.
Sincerely Clément
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/01/2019
No French instructions and does not match the image.
That said, shipping and parcel preparation are very good.
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus.
However, you are leaving a review of an item rather than of Zoanthus itself.
The images on the site are not all contractual, but the item you received is the one you ordered.
As for the instructions in French, I can provide them if you ask me on customer service.
Finally, it's a shame to give the site such a bad mark for minor problems with an item that can be sorted out very quickly by the after-sales service. But you still have to ask for it. Sincerely Clément
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/08/2018
site stock not up to date
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/08/2018
I received a box of live phytoplankton 3 days after it was sent, even though I wanted to pay by Chronopost. It wasn't even packed with polystyrene protection, which is compulsory for live products. I didn't even open the hermetically sealed bottle because it smelled so rotten. I sent an e-mail, but Monsieur was offended and sent me packing. It doesn't matter, there are other, more intelligent suppliers.
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Response from Zoanthus.fr
Hello, thank you for your kind feedback.
As explained to you many times, zoanthus was on vacation until August 8th (which was clearly announced in various places on the site, at the bottom of the page in red and on all the product sheets with the mention "shipped on August 8th"). So it didn't take three days for your order of the 6th to arrive, since it left on the 9th for delivery on the 10th. That's 24 hours in transit.
As for the phytoplankton, there's no problem with a refund, the store simply needs to collect the goods. Best regards Clément
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/01/2018
we received the products with damaged boxes: bucket handle missing, bucket broken so no container to keep the Kh...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2017
incomplete order and damaged products no response from customer service following my complaint
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/11/2016
The products ordered are very good...too bad the bucket of salt arrived broken, punctured, it really spoils everything...
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Response from Zoanthus.fr
Hello, Thank you for your feedback.
I'm sorry to hear that your bucket of salt arrived broken. The packaging is designed to absorb shocks, and a sheet of polystyrene is placed under the bucket. Despite this, with a weight of 30 kilos, if the parcel is thrown away by the carrier, the bucket will break for sure, as it cannot withstand such treatment.
You should have refused the parcel and a refund would have been requested from DPD. In the case where you accept the goods, a recourse is unfortunately no longer possible. I remain available if you need further information. I hope to see you soon on Zoanthus.fr Sincerely Clément
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