Customer reviews of Zoanthus.fr

9,7 /10

Based on 14 476 published reviews

5 13,3k 92% 4 757 5% 3 201 1% 2 86 1% 1 143 1%

Summary of reviews

Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.

2 star reviews

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Acheteur Vérifié

Published on 31/01/2019 à 13h35 following a purchase from 26/01/2019

No French instructions and does not match the image.
That said, shipping and parcel preparation are very good.

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Response from Zoanthus.fr Published on 31/01/2019

Hello, Thank you for taking the time to rate Zoanthus.
However, you are leaving a review of an item rather than of Zoanthus itself.
The images on the site are not all contractual, but the item you received is the one you ordered.
As for the instructions in French, I can provide them if you ask me on customer service.
Finally, it's a shame to give the site such a bad mark for minor problems with an item that can be sorted out very quickly by the after-sales service. But you still have to ask for it. Sincerely Clément

Acheteur Vérifié

Published on 13/09/2018 à 12h55 following a purchase from 15/08/2018

site stock not up to date

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Acheteur Vérifié

Published on 13/08/2018 à 06h43 following a purchase from 06/08/2018

I received a box of live phytoplankton 3 days after it was sent, even though I wanted to pay by Chronopost. It wasn't even packed with polystyrene protection, which is compulsory for live products. I didn't even open the hermetically sealed bottle because it smelled so rotten. I sent an e-mail, but Monsieur was offended and sent me packing. It doesn't matter, there are other, more intelligent suppliers.

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Response from Zoanthus.fr Published on 13/08/2018

Hello, thank you for your kind feedback.
As explained to you many times, zoanthus was on vacation until August 8th (which was clearly announced in various places on the site, at the bottom of the page in red and on all the product sheets with the mention "shipped on August 8th"). So it didn't take three days for your order of the 6th to arrive, since it left on the 9th for delivery on the 10th. That's 24 hours in transit.
As for the phytoplankton, there's no problem with a refund, the store simply needs to collect the goods. Best regards Clément

Acheteur Vérifié

Published on 13/01/2018 à 10h14 following a purchase from 02/01/2018

we received the products with damaged boxes: bucket handle missing, bucket broken so no container to keep the Kh...

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Acheteur Vérifié

Published on 28/11/2017 à 13h23 following a purchase from 18/11/2017

incomplete order and damaged products no response from customer service following my complaint

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Acheteur Vérifié

Published on 01/12/2016 à 08h24 following a purchase from 28/11/2016

The products ordered are very good...too bad the bucket of salt arrived broken, punctured, it really spoils everything...

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Response from Zoanthus.fr Published on 01/12/2016

Hello, Thank you for your feedback.
I'm sorry to hear that your bucket of salt arrived broken. The packaging is designed to absorb shocks, and a sheet of polystyrene is placed under the bucket. Despite this, with a weight of 30 kilos, if the parcel is thrown away by the carrier, the bucket will break for sure, as it cannot withstand such treatment.
You should have refused the parcel and a refund would have been requested from DPD. In the case where you accept the goods, a recourse is unfortunately no longer possible. I remain available if you need further information. I hope to see you soon on Zoanthus.fr Sincerely Clément