Customer reviews of Zoanthus.fr

No return voucher when the purchased items are not suitable. The shipping and return costs are therefore more expensive than the purchased products...

Hello, Beyond the quality of the products, I rate the service moderately because the delivery location was changed and dropped off in a place much further than expected. Regards

Delivery time a bit long

Too early to give an opinion

Thank you

Shipping times not in line and product arrived damaged.

Article delivered with very short drainage pipes (5cm). I have to look for tubing at a retailer. Too bad.

The ordered product bottle was half open and everything spilled in the box....

Could be better. The delivery was perfect, well packaged, nothing to say. However, at the price of the plants, I found better elsewhere, I got two rotten ones out of 6.

Order placed, I realized a mistake I had made, so I immediately sent an email afterwards to ask them to modify it, but I received no response from them and the order was shipped the next day without modification and as of now I have no response to the emails sent since the order. Not very serious.

Disappointed that an exchange is not possible in case of a purchase error and that shipping costs are to be borne by the customer in case of return.

I really enjoy shopping at Zoanthus. However, there are times when orders arrive slightly damaged (bottles with a slight leak, packaging damaged). These situations do not justify a return, but they show that the quality of shipping could be improved. I also understand that for international shipments, several carriers may be involved.

Package delivered to another DPD pickup point, useless as always.

I am not satisfied that I cannot be delivered more than 3 boxes of filters or peat.

Extremely fast shipping. Only small downside, one plant arrived broken.

However, after a few days of testing, the skimmer has proven to be underperforming and does not connect to the app via wifi even though I created a guest line at 2.4 GHz on the router specifically for this purpose. I am returning it with second thoughts in the hope that the seller will have common sense and will not apply penalties that would only, since I have already been a customer multiple times, drive me away from this seller, considering them unreliable.

Received on time but a broken tube but works

Unfortunately, one of the plants in the entire order was really in bad condition... the water at the bottom was brown to indicate how bad it was... otherwise the rest was rather good

Too bad the carpet was folded causing an irreversible crease.

Good prices, variety of products. The only thing I see that could be improved is the delivery.

More than a week to receive the order (8 days). At first, since the seller did not indicate the reason for the non-shipment, one could even believe it was a scam. Then came a somewhat flimsy excuse (in vitro plants are hardly affected by heat, we are not talking about bouquets). It took insistence for the order to be shipped on the 7th day and received in less than 24 hours (very good point for that). However, the 2 ordered plants are not the ones received! lol If you order a specific variety, it's not to receive another variety. The non-shipment rather suggests a lack of stock and ultimately sending the wrong plants to avoid waiting. It's a shame because otherwise the shipment itself is well done and DPD was very fast, and the price is generally advantageous, especially on Seachem products. What a pity...

Satisfied with the delivery speed, but after 3 weeks of use, the product proves to be completely ineffective.

Two Aqua Forest sandbags were burst in the package.

Ho ordinato un cavo estensione per Hydra 52hd. Ciò che mi è stato consegnato non corrisponde. Non posso usarlo per prolunga per Hydra52hd. Viceversa ho acquistato una prolunga jebao e questa corrisponde a ciò che ho chiesto. Per il resto spedizione ultra veloce e precisa.

Box torn on the side when I picked it up. It's okay, nothing is missing. First order with you, no sticker.

Too small the products for the price

I am happy but a plant is rather unwell

Order placed at the end of May delivered in 2 parts because I called to find out where it was usually fast service this time it missed Mr. Loubes

Very good

Delivery time too long and not respected

Big delivery delay and broken measuring cup (3 stars because it's the first time I've been disappointed with an order on your site)

Zoanthus no worries but the deliverymen no

Hello I sent you an email because my 4 bottles of kh ( RED SEA lot - Complete Reef Care Large - For aquarium up to 600l ) have crystallized . How do I make a claim to exchange the 4 x 2 liter kh bottles. Thanks Christian

Received packaging without holding a package of product pierced at the weld underneath. Sent a message 5 minutes after receipt and no response to date.

I like your online store for the attractive prices and your products but I think you should change your carrier (DPD). They don't respect your deadlines and what's more, they take the liberty of delivering the order twice, to two different places. I received one product at home in the letterbox and the other, which didn't fit in the letterbox, was delivered the next day to a relay point without my being informed. I was at home, and they didn't even bother to ring for hand delivery. We're no longer in COVID times. Their incompetence costs you 2 stars.

17 days to receive my order too long

Demasiado caro el porte para el volumen y peso que era Sigo sin recibir nunca un cupón descuento

Die Bestellung war super aber der karton ist aufgerissen gewsen und zerfrückt aber hat alles noch funktioniert

my parcel has been sent to another address

Received a broken measuring tube. Unable to contact you. Disappointed