Customer reviews of Zoanthus.fr

I'm still waiting for the rest of my order and the product description is not clear.

The tracking of my parcel was not top notch, my parcel had already been gone for several days when I received the departure notice, then it was at the relay point long before I received the SMS to go and get it, and finally the ROWA resin article was half empty in the box.

First order received very quickly, ordered Monday morning received Wednesday morning. However, the box of one product arrived in poor condition and this was not due to the delivery as the package was in very good condition. Even if it's just the box, I think it's a shame because I like to keep the boxes in good condition in case of resale of the equipment. Even if it's just the box, it's average for a new product. Another product had a box in poor condition, it looks like a second-hand product, the box looks like it's been handled a lot and the product itself has rub marks on the corners (Milwaukee refractometer). Same reference as I ordered but not the same aesthetic as the product presented on the site. Not a problem in itself, but I was rather surprised.

MEDIUM

1st order Product marked in stock but out of stock, I sent 2 messages no return (dialogue) communication service to improve, but product arrived intact and super well packaged

Excessive shipping costs for a catastrophic delivery and no commercial gesture to make up for it.

Very slow delivery .......

unclear - focbe there to use pypal and product information very fuzzy

Too bad nobody answers the phone

Good service despite having to call customer service to find out the status of the order. Thanks to the team.

very good product, just a small problem with delivery, a canister that didn't close properly, but nothing serious.

Hello the site seems very good, the problem would come more from the delivery! Not ringing the bell and throwing the parcel over the gate could be a new method!

Promised scalpel blades still in short supply

No FR instructions

Delay between order and delivery of several weeks. Obliged to relaunch

It's not easy since the new site has been upgraded and is not intuitive with my cell phone, but I'm getting the hang of it.

impeccable to recommend

Order received complete. On the site it was promised free shipping and 5 euros 1st order but minimum order amount required ABSOLUTELY NOT VISIBLE LEGAL LIMIT. I reported this in writing.

either! fast delivery but the packaging leaves something to be desired..... the cardboard is not strong enough; it has been affected by the various handling operations; too bad

Extremely fast shipping, but shipping costs too high

The company is great, but the site is too slow!

I was surprised that the site recorded an order and displayed a product that was available...when it wasn't. I discovered this when I tracked the product. I discovered this when I tracked the product, as I hadn't seen it arrive. Your customer service department confirmed this in return for an e-mail from me. I was forced to make an intermediate purchase with a surcharge in store because I needed it to manage my aquarium. Too bad

order conforms, fast and well packed! small flat, expensive tariff delivery to go to seek itself in relay colis; 5,30 plus a euros of ?? plus 1.5 for PAYPAL, normally has the load of the salesman, in short domage.

order much too long for a small piece i've had better delays !!!

Very fast

Received on time but package very damaged.
2 packets of tests received torn, nitrite powder reagent and salifert magnesium tests missing, little spoon.

For zoanthus products. No worries. However, we haven't received the cutting support for 2 x. Why not?

Fast delivery

The redsea nitrate test is unusable for me because the product description is incomplete. The high range cannot be measured with the test alone.

Perfect as usual!

A reliable site offering a good choice of aquarium equipment, with many references available. Market prices respected.
I was disappointed by my first order where I ordered a 25kg salt bucket which arrived completely broken in my parcel which had no external damage. I contacted customer service by e-mail, but got no answer, which is a shame.
However satisfied with my 2nd order RAS.
I advise you not to order large volumes of salt, it doesn't take well to transport.

PACKAGE DAMAGED ON RECEIPT DUE TO POOR PACKAGING (CARDBOARD TOO LIGHT FOR THE WEIGHT INSIDE).

Difficult period I understand, but lack of communication. More than 1 week to get an answer to my email. I ordered a pipe which I received pierced, one item missing. A bit disappointed when it had gone well the previous 2x.

inner packaging stained by product spillage and dosing device broken?

Substitution and order not delivered in full, awaiting backorder and no announced lead time.

Order was delivered promptly, but the packaging was very damaged (had been opened and taped up).

Perfect for the articles, just the delay and my email request without response, but hey I'm glad to have a French site. Sincerely

Nine days delivery for 4 items in stock and Chronopost is very average

I.didn't.receive.the.right.membrane

Lack of precision on the use of these ceramic tubes