Customer reviews of 1000parfums.ch

Dear Madam,
Your order was validated on Monday 11/06/2018 at 16:33.
On Tuesday 12/06/2018, you requested by phone a delivery for Wednesday 13/06/2018. At 15:20 on 12/06/2018 we informed you by email that we were unable to ship within the desired timeframe.
Your order was sent priority signature on 13/06/2018 at no additional cost and delivered on 15/06/2018 at 11:48!
Your Grrr corresponds to your dissatisfaction!
However, two events completely independent of our will have affected the situation:
- the last-minute announcement from our supplier of a delivery delay
- the distribution delay from La Poste, this service is under the responsibility of La Poste.
This accumulation remains quite exceptional... We understand your disappointment.
We reiterate our apologies for the inconveniences that may have arisen and hope to provide you with complete satisfaction on your next order.
Best regards,
Chloé Favre
Customer Service

Thank you for your comment which informs us of the problem you encountered when using the perfume you received recently. Although we do everything to ensure that our packages leave our depot well packaged, with contents well secured and padded so that it moves as little as possible, the packages are subject to several manipulations, shocks, pressures, friction, and impacts during the various stages of transport by La Poste. We draw your attention to our General Terms and Conditions of Sale, particularly article 12 - Claim “If the merchandise should present a defect, Brand Avenue SA guarantees the customer immediate replacement within the limits of available stock...” Furthermore, our packages are sent by La Poste in PostPac Economy Signature. If the package was damaged during transport, you must report this incident within eight days following delivery. Therefore, please urgently contact our customer service! Chloé Favre

Thank you for your direct approach to express your position regarding our T&Cs that you validated when placing your order! As indicated, payment is made at the time of order. The payment period is set at 7 days for the payment slip. The dialogue and proximity with our customers are part of our priorities. We are therefore pleased to have responded positively to your request for payment upon receipt of your package... Today you mention 30 days! We are therefore extremely surprised by your comment which does not reflect the smooth processing of your order and our responsiveness. You had the choice to stick to your position and cancel your order. Online sales are primarily a relationship of trust between you and us! You maintained your order, we assume a positive point tipped your decision in our favor...