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A
Rating: 4 out of 5
Meets expectations
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Customer reviews of 1000parfums.ch
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 4 512 published reviews
Summary of reviews
1000parfums.ch consistently delivers fast and reliable service, with many reviews highlighting on-time delivery, immediate shipment, and perfectly packaged merchandise. Customers appreciate the smooth and simple ordering process, clear product descriptions, and fast, efficient service that keeps prices attractive and promotions fair. The store earns praise for staying true to orders and providing a wide range of products, with several notes of confidence in product quality and long-standing satisfaction. Overall, shoppers report punctuality, smooth interactions, and dependable fulfillment as key strengths.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Quick reaction from the company and very interesting prices
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Rating: 4 out of 5
Very good except that the delivery is a bit expensive I find thank you
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Rating: 4 out of 5
Fast delivery and very attractive product prices!
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Fast
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Rating: 4 out of 5
Reasonable prices, fast delivery.
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Rating: 4 out of 5
High shipping costs
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Rating: 4 out of 5
very well presented, fast delivery, attractive prices... but ultimately almost identical to competitors.
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Rating: 4 out of 5
There are shipping fees.
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Response from 1000parfums.ch
Thank you for your comment.
Indeed, the shipping and packaging fees are CHF 9.00 via La Poste PostPac Economy Signature.
From CHF 200.00, they are free. We invite you to consult our T&Cs.
We strive to offer the best prices for our entire catalog and work constantly to improve our service and punctuality.
We hope to see you very soon on 1000parfums.ch and to give you complete satisfaction.
Indeed, the shipping and packaging fees are CHF 9.00 via La Poste PostPac Economy Signature.
From CHF 200.00, they are free. We invite you to consult our T&Cs.
We strive to offer the best prices for our entire catalog and work constantly to improve our service and punctuality.
We hope to see you very soon on 1000parfums.ch and to give you complete satisfaction.
A
Rating: 4 out of 5
I do not describe it
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Rating: 4 out of 5
Perfect and fast.
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Rating: 4 out of 5
Very well But the shipping costs are high! I would prefer to pay less shipping and receive my order within the week rather than the next day
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Rating: 4 out of 5
Order arrived quickly. Too bad the shipping costs are too high (package against signature)
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Rating: 4 out of 5
Very good price. Fast.O
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Rating: 4 out of 5
good service
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Rating: 4 out of 5
good
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Rating: 4 out of 5
Well set up, the prices could be a bit better! Thank you very much
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Rating: 4 out of 5
I did not give the maximum rating because I had some problems on the site before I could order (I had to try several times before I could finalize). For the rest, it's perfect
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Response from 1000parfums.ch
Hello and thank you for your comment.
We are sorry for the problem encountered during your purchase.
To enhance the security of your online purchases, 1000parfums.ch has implemented 3D Secure payment.
This is an additional security device dedicated to online transactions by credit card.
“Verified by Visa” and “MasterCard SecureCode”, also called 3D Secure, are devices introduced by card issuers to combat fraud.
To shop on 1000parfums.ch, you must be registered for the 3D Secure program with your credit card issuing institution.
How 3D Secure works
During the first online purchase following your registration, a new window opens at the time of the payment procedure.
The security message you have chosen appears and you are asked to enter your personal password to identify yourself.
To register for 3D Secure
You will be automatically invited during your first purchase on an online store using 3D Secure.
For registration, you need your credit or prepaid card as well as your card account number.
The authentication procedure
Step 1: Make your purchases
Step 2: After validating your banking details on the PostFinance payment platform, you are transferred to your bank's site.
In the 3D Secure window that appears, the authentication procedure to follow is specific to each bank. Enter your password known only to you.
Step 3: You are redirected to the PostFinance platform to finalize and validate your order.
You will receive your order confirmation by email.
We hope this additional information will be useful to you.
See you soon,
Chloé Favre Customer Service
We are sorry for the problem encountered during your purchase.
To enhance the security of your online purchases, 1000parfums.ch has implemented 3D Secure payment.
This is an additional security device dedicated to online transactions by credit card.
“Verified by Visa” and “MasterCard SecureCode”, also called 3D Secure, are devices introduced by card issuers to combat fraud.
To shop on 1000parfums.ch, you must be registered for the 3D Secure program with your credit card issuing institution.
How 3D Secure works
During the first online purchase following your registration, a new window opens at the time of the payment procedure.
The security message you have chosen appears and you are asked to enter your personal password to identify yourself.
To register for 3D Secure
You will be automatically invited during your first purchase on an online store using 3D Secure.
For registration, you need your credit or prepaid card as well as your card account number.
The authentication procedure
Step 1: Make your purchases
Step 2: After validating your banking details on the PostFinance payment platform, you are transferred to your bank's site.
In the 3D Secure window that appears, the authentication procedure to follow is specific to each bank. Enter your password known only to you.
Step 3: You are redirected to the PostFinance platform to finalize and validate your order.
You will receive your order confirmation by email.
We hope this additional information will be useful to you.
See you soon,
Chloé Favre Customer Service
A
Rating: 4 out of 5
easy to search and therefore to find and an immense choice!
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Rating: 4 out of 5
Convenient and fast, a lot of choices
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Rating: 4 out of 5
Works well, delivery time 1 - 2 days longer than other providers
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Rating: 4 out of 5
Very well fast
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Rating: 4 out of 5
Satisfied
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Rating: 4 out of 5
very good site
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Rating: 4 out of 5
Fast, correct price, expensive shipping costs!
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Rating: 2 out of 5
I am not satisfied with the price I paid.
I did not check elsewhere and your prices are actually high!
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I did not check elsewhere and your prices are actually high!
Response from 1000parfums.ch
Dear Madam,
1000parfums.ch offers you a carefully selected catalog of perfumes and cosmetic products.
We have processed and dispatched your order within 48 hours with the utmost care: validated on Tuesday 11/04/2017 at 19:45, it was shipped on Wednesday 12/04/2017. Your package was available at your post office on Friday 14/04/2017.
Regarding the price you mentioned, we would appreciate it if you could provide us with some additional information. Indeed, we noticed that ref. 3613 Rem EDP Vapo 100 ml was offered at the price of CHF 105.60, our price CHF 81.00.
Please do not hesitate to contact us to discuss this further.
We look forward to hearing from you and wish you a pleasant end of the day,
Chloé Favre Customer Service Tel. 022 860 15 15 [email protected]
1000parfums.ch offers you a carefully selected catalog of perfumes and cosmetic products.
We have processed and dispatched your order within 48 hours with the utmost care: validated on Tuesday 11/04/2017 at 19:45, it was shipped on Wednesday 12/04/2017. Your package was available at your post office on Friday 14/04/2017.
Regarding the price you mentioned, we would appreciate it if you could provide us with some additional information. Indeed, we noticed that ref. 3613 Rem EDP Vapo 100 ml was offered at the price of CHF 105.60, our price CHF 81.00.
Please do not hesitate to contact us to discuss this further.
We look forward to hearing from you and wish you a pleasant end of the day,
Chloé Favre Customer Service Tel. 022 860 15 15 [email protected]
A
Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Top-notch ordering process, careful packaging and product as described! A shorter delivery time (almost 1 week) would not have displeased me ;-)
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Rating: 4 out of 5
OK for the delivery.
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Rating: 4 out of 5
Very nice and pleasant site
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Rating: 4 out of 5
order received quickly.
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Rating: 4 out of 5
Fast delivery service. I would have appreciated a sample, but there was nothing included. Package against signature as a safeguard, okay, but rather bothersome for me as I work all day, so I had to go to the post office again.
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A
Rating: 4 out of 5
Perfect no problem price ok
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A
Rating: 4 out of 5
Price-performance ratio is right.
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A
Rating: 2 out of 5
Impossible to track the package, impossible to choose another delivery method that costs 9 CHF for a 'fast' delivery, in the end 6 days to receive my package
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Response from 1000parfums.ch
Dear Sir,
Thank you for your communication which has caught our full attention.
Dialogue and proximity with our customers are part of our priorities!
After checking the processing of your order here is what we observe:
Friday 13/01/2017 - 10:01:36 - validation of your order
Friday 13/01/2017 - 17:17 - processing and shipping of your order
Friday 13/01/2017 - 18:16 - an email notifies you of the departure of your package with the barcode number
Thursday 19/01/2017 - 09:52 - delivery of the package by La Poste
You are right, the delivery of your package was supposed to take place on Tuesday 17/01/2017. The package tracking indeed indicates a delay on Tuesday 17/01/2017. The Customer Service of La Poste, which we have consulted, is unable to provide us with the reasons for this unusual delay.
A complaint has been filed with a request for a refund of the service fee.
According to our General Terms and Conditions of Sale, article 13 - Shipping and packaging costs, “Shipments are sent: in signature PostPac Economy packages. Shipping and packaging costs are listed on the order confirmation and are added to the prices indicated on the store order form and on the invoice. ... This service is under the responsibility of the service provider. Brand Avenue SA cannot be held responsible for any delivery issues after the package has been handed over to the provider ...”
We will promptly proceed with the refund of the shipping and packaging costs of CHF 9.00.
An email is sent in parallel with the aforementioned documents that will allow you to take an objective view of the situation. Please do not hesitate to contact us for any further information.
Of course, we sincerely apologize for this unfortunate setback and the inconvenience it may have caused.
We hope to see you very soon on 1000parfums.ch and wish you a pleasant day.
Chlo Favre
Customer Service
Tel. 022 860 15 15
Thank you for your communication which has caught our full attention.
Dialogue and proximity with our customers are part of our priorities!
After checking the processing of your order here is what we observe:
Friday 13/01/2017 - 10:01:36 - validation of your order
Friday 13/01/2017 - 17:17 - processing and shipping of your order
Friday 13/01/2017 - 18:16 - an email notifies you of the departure of your package with the barcode number
Thursday 19/01/2017 - 09:52 - delivery of the package by La Poste
You are right, the delivery of your package was supposed to take place on Tuesday 17/01/2017. The package tracking indeed indicates a delay on Tuesday 17/01/2017. The Customer Service of La Poste, which we have consulted, is unable to provide us with the reasons for this unusual delay.
A complaint has been filed with a request for a refund of the service fee.
According to our General Terms and Conditions of Sale, article 13 - Shipping and packaging costs, “Shipments are sent: in signature PostPac Economy packages. Shipping and packaging costs are listed on the order confirmation and are added to the prices indicated on the store order form and on the invoice. ... This service is under the responsibility of the service provider. Brand Avenue SA cannot be held responsible for any delivery issues after the package has been handed over to the provider ...”
We will promptly proceed with the refund of the shipping and packaging costs of CHF 9.00.
An email is sent in parallel with the aforementioned documents that will allow you to take an objective view of the situation. Please do not hesitate to contact us for any further information.
Of course, we sincerely apologize for this unfortunate setback and the inconvenience it may have caused.
We hope to see you very soon on 1000parfums.ch and wish you a pleasant day.
Chlo Favre
Customer Service
Tel. 022 860 15 15
A
Rating: 4 out of 5
Good and fast service.
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Rating: 4 out of 5
Arrived quickly. Fragrances matching my expectations.
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Rating: 4 out of 5
Fast service. Thank you
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Rating: 4 out of 5
Some products are even more expensive compared to other brands.
Very good packaging, however, be careful with the distribution of sagex.
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Very good packaging, however, be careful with the distribution of sagex.