Customer reviews of 1000parfums.ch

Dear Customer,
Thank you for your message.
The Post delivers your packages throughout Switzerland affordably, safely, and reliably – from Monday to Friday until the next working day:
Package drop-off Monday – Delivery Thursday.
Attached you will find the results of the 'EasyTrack' from The Post: https://service.post.ch/EasyTrack/submitParcelData.do?lang=en&fromSearch=&formattedParcelCodes=99.60.023048.00020777
Orders placed on Friday after 3:00 PM will be processed and shipped on Monday. The shipments are transported by PostPac Economy Signature from the Swiss Post. Brand Avenue SA cannot be held responsible for a delivery problem after handing over the package to the Post:
Sat 23.06.2018 – 17:58 - Confirmation of your order
Mon 25.06.2018 – 15:45 - Package processing in our offices at La Poste
Tue 26.06.2018 – 11:30 – Shipment was sorted and forwarded
Tue 26.06.2018 – 16:35 - Shipment was sorted for delivery
Thu 28.06.2018 – 09:25 - Delivered by
The distribution of the package should have taken place on Wednesday 27.06.2018.
We apologize for the inconvenience. During the summer holidays, La Poste sometimes encounters delays in distribution. However, the service remains good.
We thank you for your understanding and wish you a pleasant day.
Chloé Favre
Customer Service

Thank you for your comment!
Indeed, as we indicated in our message of 22/02/2018, we made a mistake when processing your order validated on 20.02.2018 - 15:16.
Consequently, you received two packages 1 day apart:
- Departure of the 1st package on 20.02.2018 - 16:00 - Arrived on 22.02.2018 / Received on 23.02.2018
- Departure of the 2nd package on 21.02.2018 - 16:00 - Arrived on 23.02.2018
We reiterate our apologies for our oversight and any inconvenience that may have resulted.
We want to assure you that we are constantly working to improve the quality of our service and the execution times.
This type of incident remains quite exceptional. We take note of your remark!
We hope to fully satisfy you during your next purchase on 1000parfums.ch and send you our best regards!
Chloé Favre
Customer Service
Tel. 022 860 15 15

Thank you for your comment which has received our full attention.
Here is the history of your order:
1- Validation: Monday, December 18, 2017 – 14:07
2- Refund: Tuesday, December 19, 2017 – 12:59
3- Cancellation notice: Tuesday, December 19, 2017 – 13:10
Indeed, due to a stock error, the ordered item remained on sale and that is why we were unable to process your order. This event is quite exceptional and we are sorry for any inconvenience that may have resulted. We want to assure you that we are constantly working to improve our service quality and delivery times.
We hope that during your next order, we will fully satisfy you.
See you very soon!
Chloé Favre
Customer Service

Thank you for your comment which has received our full attention. Here is the history of your order: 1- Validation: Monday, December 4, 2017 – 11:20 2- Shipping: Monday, December 4, 2017 – 18:38 3- Shipping notice: Tuesday, December 5, 2017 – 17:41 4- Distribution: Wednesday, December 6, 2017 – 11:48 Our shipping message indicated your package number as well as the delivery method which allowed you to track on https://www.post.ch/fr/particuliers the different stages of our shipment. We chose to ship all our packages in PostPac Economy Signature to ensure reliable distribution, especially in case of loss, damage, or incorrect delivery, within two working days from Monday to Friday. We let you check the prices at the following link: https://www.post.ch/fr/particuliers/expedition-privat/colis-suisse-pour-les-particuliers/postpac-economy-pour-les-particuliers The dialogue is the proximity with our customers is one of our priorities, do not hesitate to complete your comment in order to better respond to you. We hope to see you very soon on 1000parfums.ch! Chloé Favre Customer Service