/10
★★★★★
based on 4214 reviews published
★★★★★
based on 4214 reviews published
Latest customer reviews
5
/5
★★★★★
Efficient and good after-sales service
Acheteur Vérifié
purchased on 07/01/2017
Translated review
5
/5
★★★★★
Really advantageous price and timely delivery. I already knew these perfumes, so no surprises at this level. Very satisfied with my order.
Acheteur Vérifié
purchased on 20/01/2017
Translated review
5
/5
★★★★★
Great
Acheteur Vérifié
purchased on 20/01/2017
Translated review
5
/5
★★★★★
Perfect super price and delivery in 3 days
Acheteur Vérifié
purchased on 19/01/2017
Translated review
5
/5
★★★★★
Reliability. Respect for deadlines. Too bad many products are not or are no longer available. The possibility of being alerted as soon as restocked would be welcome.
Acheteur Vérifié
purchased on 02/12/2016
Translated review
Answer from 1000parfums.ch
Thank you for your message which has received our full attention.
The beginning of the year is dedicated to restocking after the busy holiday season. The new version of 1000parfums.ch is currently in testing phase and will offer you new features including alerts for status changes as well as an even more pleasant navigation.
See you very soon!
Chloé Favre
Customer Service
Tel. 022 860 15 15
The beginning of the year is dedicated to restocking after the busy holiday season. The new version of 1000parfums.ch is currently in testing phase and will offer you new features including alerts for status changes as well as an even more pleasant navigation.
See you very soon!
Chloé Favre
Customer Service
Tel. 022 860 15 15
5
/5
★★★★★
Excellent, very fast delivery. I recommend!
Acheteur Vérifié
purchased on 13/01/2017
Translated review
5
/5
★★★★★
Anais super nice. Thank you to her.
Acheteur Vérifié
purchased on 13/01/2017
Translated review
2
/5
★★☆☆☆
Impossible to track the package, impossible to choose another delivery method that costs 9 CHF for a 'fast' delivery, in the end 6 days to receive my package
Acheteur Vérifié
purchased on 13/01/2017
Translated review
Answer from 1000parfums.ch
Dear Sir,
Thank you for your communication which has caught our full attention.
Dialogue and proximity with our customers are part of our priorities!
After checking the processing of your order here is what we observe:
Friday 13/01/2017 - 10:01:36 - validation of your order
Friday 13/01/2017 - 17:17 - processing and shipping of your order
Friday 13/01/2017 - 18:16 - an email notifies you of the departure of your package with the barcode number
Thursday 19/01/2017 - 09:52 - delivery of the package by La Poste
You are right, the delivery of your package was supposed to take place on Tuesday 17/01/2017. The package tracking indeed indicates a delay on Tuesday 17/01/2017. The Customer Service of La Poste, which we have consulted, is unable to provide us with the reasons for this unusual delay.
A complaint has been filed with a request for a refund of the service fee.
According to our General Terms and Conditions of Sale, article 13 - Shipping and packaging costs, “Shipments are sent: in signature PostPac Economy packages. Shipping and packaging costs are listed on the order confirmation and are added to the prices indicated on the store order form and on the invoice. ... This service is under the responsibility of the service provider. Brand Avenue SA cannot be held responsible for any delivery issues after the package has been handed over to the provider ...”
We will promptly proceed with the refund of the shipping and packaging costs of CHF 9.00.
An email is sent in parallel with the aforementioned documents that will allow you to take an objective view of the situation. Please do not hesitate to contact us for any further information.
Of course, we sincerely apologize for this unfortunate setback and the inconvenience it may have caused.
We hope to see you very soon on 1000parfums.ch and wish you a pleasant day.
Chlo Favre
Customer Service
Tel. 022 860 15 15
Thank you for your communication which has caught our full attention.
Dialogue and proximity with our customers are part of our priorities!
After checking the processing of your order here is what we observe:
Friday 13/01/2017 - 10:01:36 - validation of your order
Friday 13/01/2017 - 17:17 - processing and shipping of your order
Friday 13/01/2017 - 18:16 - an email notifies you of the departure of your package with the barcode number
Thursday 19/01/2017 - 09:52 - delivery of the package by La Poste
You are right, the delivery of your package was supposed to take place on Tuesday 17/01/2017. The package tracking indeed indicates a delay on Tuesday 17/01/2017. The Customer Service of La Poste, which we have consulted, is unable to provide us with the reasons for this unusual delay.
A complaint has been filed with a request for a refund of the service fee.
According to our General Terms and Conditions of Sale, article 13 - Shipping and packaging costs, “Shipments are sent: in signature PostPac Economy packages. Shipping and packaging costs are listed on the order confirmation and are added to the prices indicated on the store order form and on the invoice. ... This service is under the responsibility of the service provider. Brand Avenue SA cannot be held responsible for any delivery issues after the package has been handed over to the provider ...”
We will promptly proceed with the refund of the shipping and packaging costs of CHF 9.00.
An email is sent in parallel with the aforementioned documents that will allow you to take an objective view of the situation. Please do not hesitate to contact us for any further information.
Of course, we sincerely apologize for this unfortunate setback and the inconvenience it may have caused.
We hope to see you very soon on 1000parfums.ch and wish you a pleasant day.
Chlo Favre
Customer Service
Tel. 022 860 15 15
5
/5
★★★★★
Professional work. really no problems I will recommend you to my acquaintances thank you very much
Acheteur Vérifié
purchased on 12/01/2017
Translated review
5
/5
★★★★★
No problem
Acheteur Vérifié
purchased on 12/01/2017
Translated review
5
/5
★★★★★
Ease of use of the site, different payment methods and fast shipping. Competitive prices.
Acheteur Vérifié
purchased on 02/01/2017
Translated review
4
/5
★★★★☆
Good and fast service.
Acheteur Vérifié
purchased on 31/12/2016
Translated review
5
/5
★★★★★
Excellent!
Acheteur Vérifié
purchased on 06/01/2017
Translated review
5
/5
★★★★★
Fast delivery
Nothing to complain about
Acheteur Vérifié
purchased on 08/01/2017
Translated review
5
/5
★★★★★
Excellent site, order always received within 2 days and compliant with expectations!
Acheteur Vérifié
purchased on 06/01/2017
Translated review
5
/5
★★★★★
Top! It's especially the only place where I find this perfume brand that I am a fan of.
Acheteur Vérifié
purchased on 05/01/2017
Translated review
5
/5
★★★★★
Very efficient yes I recommend it
Acheteur Vérifié
purchased on 05/01/2017
Translated review
5
/5
★★★★★
Tiptop
Acheteur Vérifié
purchased on 05/01/2017
Translated review
5
/5
★★★★★
-
Acheteur Vérifié
purchased on 14/12/2016
Translated review
5
/5
★★★★★
This site is PERFECT!!
Acheteur Vérifié
purchased on 02/01/2017
Translated review
5
/5
★★★★★
Simply perfect and fast delivery! Thank you
Acheteur Vérifié
purchased on 03/01/2017
Translated review
5
/5
★★★★★
Clear and concise. Waiting for the invoice.
Acheteur Vérifié
purchased on 03/01/2017
Translated review
4
/5
★★★★☆
Arrived quickly. Fragrances matching my expectations.
Acheteur Vérifié
purchased on 28/12/2016
Translated review
5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 30/12/2016
Translated review
5
/5
★★★★★
Clear, user-friendly
Acheteur Vérifié
purchased on 22/12/2016
Translated review
5
/5
★★★★★
I stumbled upon your site by chance, but for my relatives and friends, 1000parfums.ch will soon be the reference site.
Acheteur Vérifié
purchased on 29/12/2016
Translated review
5
/5
★★★★★
Great service and fast delivery. Happy to do it again.
Acheteur Vérifié
purchased on 29/12/2016
Translated review
5
/5
★★★★★
Well-presented website and easy to use. Fast delivery.
Acheteur Vérifié
purchased on 30/12/2016
Translated review
5
/5
★★★★★
Excellent, fast!
Acheteur Vérifié
purchased on 29/12/2016
Translated review
5
/5
★★★★★
Very fast, well packaged! Thank you 🙂
Acheteur Vérifié
purchased on 22/12/2016
Translated review