/10
★★★★★
based on 4214 reviews published
★★★★★
based on 4214 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I find that you are not doing your job well.. if you do not provide us with a sample, who will???? So, it is preferable to go to our perfumery, even if it means taking the car and going out....
Acheteur Vérifié
purchased on 27/08/2019
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3
/5
★★★☆☆
Until my last order, the site was satisfactory. But the last order was laborious. Indeed, the problem came from 'civility' which was mandatory, I tried in vain to make the correction in my account but it was not accepted. Ultimate solution I had to open a 2nd account. It's IT and its mysteries!
Acheteur Vérifié
purchased on 02/08/2019
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3
/5
★★★☆☆
Simple
Acheteur Vérifié
purchased on 25/07/2019
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3
/5
★★★☆☆
Order error The Water was unknown to me.
Acheteur Vérifié
purchased on 11/07/2019
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3
/5
★★★☆☆
Too many items
Acheteur Vérifié
purchased on 05/07/2019
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3
/5
★★★☆☆
Too bad the delivery requires a signature. DHL, on the other hand, allows for a deposit mandate.
Acheteur Vérifié
purchased on 19/06/2019
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3
/5
★★★☆☆
I sent an email inquiry before I ordered a product.
I wanted to have two samples of the same product. Email was ignored.
Acheteur Vérifié
purchased on 08/06/2019
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2
/5
★★☆☆☆
Did not receive the right products
Acheteur Vérifié
purchased on 06/06/2019
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Answer from 1000parfums.ch
Dear Madam,
We acknowledge receipt of the PUPA products ref. 4145 - Super Intensive Bronzing Cream SPF30 that you returned.
You are right, the merchandise was confused within our shipping service.
We regret the inconveniences caused and ask you to accept our sincere apologies for our delivery error.
Information taken from our supplier, the official distributor of the PUPA brand, we were informed quite late that ref. 4183 - Super Invisible Bronzing Spray SPF30 is no longer offered currently in Switzerland. It is still available on the official PUPA website. We do not have, to date, more information, we will get back to you as soon as possible.
Only SPF15 (ref. 4182) and 6 (ref. 4181) are still available at the price of CHF 22.00 as well.
If you wish to modify your order, please do not hesitate to communicate the replacement reference to us.
If however this proposal does not meet your expectations, we will immediately proceed to refund your order to your PayPal account.
You will also need to provide us with your bank details in order to transfer the shipping costs of CHF 11.00 paid for the return of the merchandise.
We reiterate our sincere apologies for this situation which remains exceptional and thank you for your understanding.
The exchange has occurred in the meantime and as you indicate, a mistake can indeed happen! However, we are doing everything possible to ensure that this problem does not recur...
See you very soon on 1000parfums.ch!
Chloé Favre
We acknowledge receipt of the PUPA products ref. 4145 - Super Intensive Bronzing Cream SPF30 that you returned.
You are right, the merchandise was confused within our shipping service.
We regret the inconveniences caused and ask you to accept our sincere apologies for our delivery error.
Information taken from our supplier, the official distributor of the PUPA brand, we were informed quite late that ref. 4183 - Super Invisible Bronzing Spray SPF30 is no longer offered currently in Switzerland. It is still available on the official PUPA website. We do not have, to date, more information, we will get back to you as soon as possible.
Only SPF15 (ref. 4182) and 6 (ref. 4181) are still available at the price of CHF 22.00 as well.
If you wish to modify your order, please do not hesitate to communicate the replacement reference to us.
If however this proposal does not meet your expectations, we will immediately proceed to refund your order to your PayPal account.
You will also need to provide us with your bank details in order to transfer the shipping costs of CHF 11.00 paid for the return of the merchandise.
We reiterate our sincere apologies for this situation which remains exceptional and thank you for your understanding.
The exchange has occurred in the meantime and as you indicate, a mistake can indeed happen! However, we are doing everything possible to ensure that this problem does not recur...
See you very soon on 1000parfums.ch!
Chloé Favre
3
/5
★★★☆☆
I ordered and received 2 perfumes LANVIN Avant Garde 50ml. One bottle was broken....
Acheteur Vérifié
purchased on 11/04/2019
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Answer from 1000parfums.ch
Thank you very much for your message.
The customer service of the Post informs us that you have not yet explained this problem.
Information about the damage to shipments The Post:
Report the damage within 8 days of delivery at your branch. There, the Post will create a protocol and then check whether you are entitled to compensation.
Additional services packages: Signature
The packages will only be delivered to the recipient against signature. In case of loss, damage, or incorrect delivery, Post CH AG is liable within the framework of the general terms and conditions 'Postal services for private customers' (GTC) up to a maximum of CHF 1,500.00.
If you have any additional questions, we are happy to assist you.
We look forward to your response in this matter and ask you to excuse any inconvenience caused.
Best regards,
Chloé Favre
Customer Service
The customer service of the Post informs us that you have not yet explained this problem.
Information about the damage to shipments The Post:
Report the damage within 8 days of delivery at your branch. There, the Post will create a protocol and then check whether you are entitled to compensation.
Additional services packages: Signature
The packages will only be delivered to the recipient against signature. In case of loss, damage, or incorrect delivery, Post CH AG is liable within the framework of the general terms and conditions 'Postal services for private customers' (GTC) up to a maximum of CHF 1,500.00.
If you have any additional questions, we are happy to assist you.
We look forward to your response in this matter and ask you to excuse any inconvenience caused.
Best regards,
Chloé Favre
Customer Service
3
/5
★★★☆☆
Good
Acheteur Vérifié
purchased on 09/04/2019
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3
/5
★★★☆☆
Quite good, but not particularly cheap
Acheteur Vérifié
purchased on 12/12/2018
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3
/5
★★★☆☆
Hello, you should mention that there are still customs fees to pay in addition to shipping (which is normal) and the price of these fees... thank you
Acheteur Vérifié
purchased on 06/12/2018
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3
/5
★★★☆☆
Difficulty in composing one's cart without having to redo previous orders
Acheteur Vérifié
purchased on 03/12/2018
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3
/5
★★★☆☆
Simplify, clarify the site. We should reach the product in 1 or 2 clicks
Acheteur Vérifié
purchased on 20/11/2018
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2
/5
★★☆☆☆
Good product, but delivery took 4 working days instead of 2. It's not honest on the part of the seller who clearly marked (delivery 2 working days)
Acheteur Vérifié
purchased on 12/09/2018
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Answer from 1000parfums.ch
Dear Madam,
Thank you very much for your comment and your direct approach to us to express your disappointment regarding the delivery time of your package.
Here is the history of your order:
1- Validation – Wednesday, September 12, 2018 – 22:26
2- Handled by La Poste – Thursday, September 13, 2018 – around 15:45
3- Notified for pickup due to your absence: Monday, September 17, 2018 – 10:22
4- Distribution at the counter - Tuesday, September 18, 2018 – 17:26 – Compliant delay
We remind you of our General Terms and Conditions of Sale that you accepted: https://www.1000parfums.ch/fr/conditions-generales-de-vente/
particularly article 8 – Delivery time: “Unless otherwise specified at the time of order validation, the delivery time is generally 2 working days after receipt of payment. Orders placed from Monday to Thursday after 3:00 PM will be shipped the following day. Orders placed on Friday after 3:00 PM will be processed and shipped on Monday.”
We have chosen to ship all our packages via PostPac Economy Signature to ensure reliable delivery, especially in case of loss, damage, or incorrect delivery. As indicated in our advantages, delivery occurs in 2 to 4 working days. We also remind you that La Poste does not deliver packages on Saturdays: https://www.post.ch/fr/particuliers/expedition-privat/colis-suisse-pour-les-particuliers/postpac-economy-pour-les-particuliers
Dialogue and proximity with our customers are among our priorities, and we want to assure you that we are constantly working for quality service in compliance with the GTC.
Wishing that your next order gives you complete satisfaction, we send our best regards.
Chloé Favre
Customer Service
Thank you very much for your comment and your direct approach to us to express your disappointment regarding the delivery time of your package.
Here is the history of your order:
1- Validation – Wednesday, September 12, 2018 – 22:26
2- Handled by La Poste – Thursday, September 13, 2018 – around 15:45
3- Notified for pickup due to your absence: Monday, September 17, 2018 – 10:22
4- Distribution at the counter - Tuesday, September 18, 2018 – 17:26 – Compliant delay
We remind you of our General Terms and Conditions of Sale that you accepted: https://www.1000parfums.ch/fr/conditions-generales-de-vente/
particularly article 8 – Delivery time: “Unless otherwise specified at the time of order validation, the delivery time is generally 2 working days after receipt of payment. Orders placed from Monday to Thursday after 3:00 PM will be shipped the following day. Orders placed on Friday after 3:00 PM will be processed and shipped on Monday.”
We have chosen to ship all our packages via PostPac Economy Signature to ensure reliable delivery, especially in case of loss, damage, or incorrect delivery. As indicated in our advantages, delivery occurs in 2 to 4 working days. We also remind you that La Poste does not deliver packages on Saturdays: https://www.post.ch/fr/particuliers/expedition-privat/colis-suisse-pour-les-particuliers/postpac-economy-pour-les-particuliers
Dialogue and proximity with our customers are among our priorities, and we want to assure you that we are constantly working for quality service in compliance with the GTC.
Wishing that your next order gives you complete satisfaction, we send our best regards.
Chloé Favre
Customer Service
3
/5
★★★☆☆
Delivery time too long
Acheteur Vérifié
purchased on 29/06/2018
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2
/5
★★☆☆☆
Instead of 48 hours, it was 96
Acheteur Vérifié
purchased on 23/06/2018
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Answer from 1000parfums.ch
Dear Customer,
Thank you for your message.
The Post delivers your packages throughout Switzerland affordably, safely, and reliably – from Monday to Friday until the next working day:
Package drop-off Monday – Delivery Thursday.
Attached you will find the results of the 'EasyTrack' from The Post: https://service.post.ch/EasyTrack/submitParcelData.do?lang=en&fromSearch=&formattedParcelCodes=99.60.023048.00020777
Orders placed on Friday after 3:00 PM will be processed and shipped on Monday. The shipments are transported by PostPac Economy Signature from the Swiss Post. Brand Avenue SA cannot be held responsible for a delivery problem after handing over the package to the Post:
Sat 23.06.2018 – 17:58 - Confirmation of your order
Mon 25.06.2018 – 15:45 - Package processing in our offices at La Poste
Tue 26.06.2018 – 11:30 – Shipment was sorted and forwarded
Tue 26.06.2018 – 16:35 - Shipment was sorted for delivery
Thu 28.06.2018 – 09:25 - Delivered by
The distribution of the package should have taken place on Wednesday 27.06.2018.
We apologize for the inconvenience. During the summer holidays, La Poste sometimes encounters delays in distribution. However, the service remains good.
We thank you for your understanding and wish you a pleasant day.
Chloé Favre
Customer Service
Thank you for your message.
The Post delivers your packages throughout Switzerland affordably, safely, and reliably – from Monday to Friday until the next working day:
Package drop-off Monday – Delivery Thursday.
Attached you will find the results of the 'EasyTrack' from The Post: https://service.post.ch/EasyTrack/submitParcelData.do?lang=en&fromSearch=&formattedParcelCodes=99.60.023048.00020777
Orders placed on Friday after 3:00 PM will be processed and shipped on Monday. The shipments are transported by PostPac Economy Signature from the Swiss Post. Brand Avenue SA cannot be held responsible for a delivery problem after handing over the package to the Post:
Sat 23.06.2018 – 17:58 - Confirmation of your order
Mon 25.06.2018 – 15:45 - Package processing in our offices at La Poste
Tue 26.06.2018 – 11:30 – Shipment was sorted and forwarded
Tue 26.06.2018 – 16:35 - Shipment was sorted for delivery
Thu 28.06.2018 – 09:25 - Delivered by
The distribution of the package should have taken place on Wednesday 27.06.2018.
We apologize for the inconvenience. During the summer holidays, La Poste sometimes encounters delays in distribution. However, the service remains good.
We thank you for your understanding and wish you a pleasant day.
Chloé Favre
Customer Service
3
/5
★★★☆☆
Fast uncomplicated delivery. However, I found the shipping costs of 8 CHF a bit high.
Acheteur Vérifié
purchased on 09/05/2018
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3
/5
★★★☆☆
Fast delivery but seems not to be an original perfume
Acheteur Vérifié
purchased on 23/03/2018
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3
/5
★★★☆☆
Good experience but unexpected delay in the delivery of one of the perfumes.
However, very good communication regarding this delay and an apology.
Acheteur Vérifié
purchased on 23/01/2018
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2
/5
★★☆☆☆
I ordered 4 items, you sent them to me in 2 shipments in 2 packages.
Acheteur Vérifié
purchased on 20/02/2018
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Answer from 1000parfums.ch
Thank you for your comment!
Indeed, as we indicated in our message of 22/02/2018, we made a mistake when processing your order validated on 20.02.2018 - 15:16.
Consequently, you received two packages 1 day apart:
- Departure of the 1st package on 20.02.2018 - 16:00 - Arrived on 22.02.2018 / Received on 23.02.2018
- Departure of the 2nd package on 21.02.2018 - 16:00 - Arrived on 23.02.2018
We reiterate our apologies for our oversight and any inconvenience that may have resulted.
We want to assure you that we are constantly working to improve the quality of our service and the execution times.
This type of incident remains quite exceptional. We take note of your remark!
We hope to fully satisfy you during your next purchase on 1000parfums.ch and send you our best regards!
Chloé Favre
Customer Service
Tel. 022 860 15 15
Indeed, as we indicated in our message of 22/02/2018, we made a mistake when processing your order validated on 20.02.2018 - 15:16.
Consequently, you received two packages 1 day apart:
- Departure of the 1st package on 20.02.2018 - 16:00 - Arrived on 22.02.2018 / Received on 23.02.2018
- Departure of the 2nd package on 21.02.2018 - 16:00 - Arrived on 23.02.2018
We reiterate our apologies for our oversight and any inconvenience that may have resulted.
We want to assure you that we are constantly working to improve the quality of our service and the execution times.
This type of incident remains quite exceptional. We take note of your remark!
We hope to fully satisfy you during your next purchase on 1000parfums.ch and send you our best regards!
Chloé Favre
Customer Service
Tel. 022 860 15 15
2
/5
★★☆☆☆
Order error on your part...
Acheteur Vérifié
purchased on 18/12/2017
Translated review
Answer from 1000parfums.ch
Thank you for your comment which has received our full attention.
Here is the history of your order:
1- Validation: Monday, December 18, 2017 – 14:07
2- Refund: Tuesday, December 19, 2017 – 12:59
3- Cancellation notice: Tuesday, December 19, 2017 – 13:10
Indeed, due to a stock error, the ordered item remained on sale and that is why we were unable to process your order. This event is quite exceptional and we are sorry for any inconvenience that may have resulted. We want to assure you that we are constantly working to improve our service quality and delivery times.
We hope that during your next order, we will fully satisfy you.
See you very soon!
Chloé Favre
Customer Service
Here is the history of your order:
1- Validation: Monday, December 18, 2017 – 14:07
2- Refund: Tuesday, December 19, 2017 – 12:59
3- Cancellation notice: Tuesday, December 19, 2017 – 13:10
Indeed, due to a stock error, the ordered item remained on sale and that is why we were unable to process your order. This event is quite exceptional and we are sorry for any inconvenience that may have resulted. We want to assure you that we are constantly working to improve our service quality and delivery times.
We hope that during your next order, we will fully satisfy you.
See you very soon!
Chloé Favre
Customer Service
2
/5
★★☆☆☆
No tracking of the shipment. High shipping costs
Acheteur Vérifié
purchased on 04/12/2017
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Answer from 1000parfums.ch
Thank you for your comment which has received our full attention. Here is the history of your order: 1- Validation: Monday, December 4, 2017 – 11:20 2- Shipping: Monday, December 4, 2017 – 18:38 3- Shipping notice: Tuesday, December 5, 2017 – 17:41 4- Distribution: Wednesday, December 6, 2017 – 11:48 Our shipping message indicated your package number as well as the delivery method which allowed you to track on https://www.post.ch/fr/particuliers the different stages of our shipment. We chose to ship all our packages in PostPac Economy Signature to ensure reliable distribution, especially in case of loss, damage, or incorrect delivery, within two working days from Monday to Friday. We let you check the prices at the following link: https://www.post.ch/fr/particuliers/expedition-privat/colis-suisse-pour-les-particuliers/postpac-economy-pour-les-particuliers The dialogue is the proximity with our customers is one of our priorities, do not hesitate to complete your comment in order to better respond to you. We hope to see you very soon on 1000parfums.ch! Chloé Favre Customer Service
3
/5
★★★☆☆
Good, but can do better
Acheteur Vérifié
purchased on 14/08/2017
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Answer from 1000parfums.ch
The brand you ordered gives some products wider access through spaces frequented by the general public. However, selective distribution is favored to preserve the brand's image. Our current offer remains exceptional and occasional!
3
/5
★★★☆☆
Before completing the order by payment you could mention 'out of stock' and not after receiving the package. I have the invoice for the product not received but it does not tell me if I will receive it later or if you will refund me which would be normal
Acheteur Vérifié
purchased on 10/08/2017
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Answer from 1000parfums.ch
Dear Sir, You are right we forgot to publish the out of stock notice on your customer access and we sincerely apologize. We are sending you by email the tracking history of your order which will allow you to verify it. As we indicated, our supplier informed us of this supply problem on 11/08/2017. That is why it was available on 1000parfums.ch at the time of your order. This situation is quite exceptional! This item is now in 'coming soon' status. Of course, we also proceeded to refund the amount of CHF 45.00 on the same day. You have certainly been able to verify it in the meantime. We are sincerely sorry for this unfortunate delay and we hope that you will not hold it against us. Do not hesitate to contact us for any further information. Have a pleasant end of the day, Chloé Favre Customer Service
3
/5
★★★☆☆
I am happy to have received my package, but what would have happened if I hadn't claimed it?
Acheteur Vérifié
purchased on 06/07/2017
Translated review
2
/5
★★☆☆☆
I am not satisfied with the price I paid.
I did not check elsewhere and your prices are actually high!
Acheteur Vérifié
purchased on 11/04/2017
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Answer from 1000parfums.ch
Dear Madam,
1000parfums.ch offers you a carefully selected catalog of perfumes and cosmetic products.
We have processed and dispatched your order within 48 hours with the utmost care: validated on Tuesday 11/04/2017 at 19:45, it was shipped on Wednesday 12/04/2017. Your package was available at your post office on Friday 14/04/2017.
Regarding the price you mentioned, we would appreciate it if you could provide us with some additional information. Indeed, we noticed that ref. 3613 Rem EDP Vapo 100 ml was offered at the price of CHF 105.60, our price CHF 81.00.
Please do not hesitate to contact us to discuss this further.
We look forward to hearing from you and wish you a pleasant end of the day,
Chloé Favre Customer Service Tel. 022 860 15 15 [email protected]
1000parfums.ch offers you a carefully selected catalog of perfumes and cosmetic products.
We have processed and dispatched your order within 48 hours with the utmost care: validated on Tuesday 11/04/2017 at 19:45, it was shipped on Wednesday 12/04/2017. Your package was available at your post office on Friday 14/04/2017.
Regarding the price you mentioned, we would appreciate it if you could provide us with some additional information. Indeed, we noticed that ref. 3613 Rem EDP Vapo 100 ml was offered at the price of CHF 105.60, our price CHF 81.00.
Please do not hesitate to contact us to discuss this further.
We look forward to hearing from you and wish you a pleasant end of the day,
Chloé Favre Customer Service Tel. 022 860 15 15 [email protected]
3
/5
★★★☆☆
On some products the ml is not specified so disappointed upon receiving my order
Acheteur Vérifié
purchased on 24/01/2017
Translated review
Answer from 1000parfums.ch
Dear Madam,
Your communication has caught our full attention.
We are sincerely sorry that the set ref. 3634 Versace for Men, 3 Piece Set, does not meet your expectations. However, as you can see on 1000parfums.ch, the product description is clearly specified - Eau de Toilette Vapo 5 ml + Shower Gel 24 ml + After Shave Balm 24 ml as well as a short presentation, the notes and the creation date of the perfume - follow the link: http://www.1000parfums.ch/fr/versace-pour-homme-6988.html
You also have additional information indicating the article reference, the category (catalog), the olfactory family, and the % discount compared to the average public price observed. The same applies to our entire catalog.
The received set is indeed in accordance with the product sheet and its photo.
Please do not hesitate to contact us for further information.
Chlo Favre Customer Service
Your communication has caught our full attention.
We are sincerely sorry that the set ref. 3634 Versace for Men, 3 Piece Set, does not meet your expectations. However, as you can see on 1000parfums.ch, the product description is clearly specified - Eau de Toilette Vapo 5 ml + Shower Gel 24 ml + After Shave Balm 24 ml as well as a short presentation, the notes and the creation date of the perfume - follow the link: http://www.1000parfums.ch/fr/versace-pour-homme-6988.html
You also have additional information indicating the article reference, the category (catalog), the olfactory family, and the % discount compared to the average public price observed. The same applies to our entire catalog.
The received set is indeed in accordance with the product sheet and its photo.
Please do not hesitate to contact us for further information.
Chlo Favre Customer Service
2
/5
★★☆☆☆
Impossible to track the package, impossible to choose another delivery method that costs 9 CHF for a 'fast' delivery, in the end 6 days to receive my package
Acheteur Vérifié
purchased on 13/01/2017
Translated review
Answer from 1000parfums.ch
Dear Sir,
Thank you for your communication which has caught our full attention.
Dialogue and proximity with our customers are part of our priorities!
After checking the processing of your order here is what we observe:
Friday 13/01/2017 - 10:01:36 - validation of your order
Friday 13/01/2017 - 17:17 - processing and shipping of your order
Friday 13/01/2017 - 18:16 - an email notifies you of the departure of your package with the barcode number
Thursday 19/01/2017 - 09:52 - delivery of the package by La Poste
You are right, the delivery of your package was supposed to take place on Tuesday 17/01/2017. The package tracking indeed indicates a delay on Tuesday 17/01/2017. The Customer Service of La Poste, which we have consulted, is unable to provide us with the reasons for this unusual delay.
A complaint has been filed with a request for a refund of the service fee.
According to our General Terms and Conditions of Sale, article 13 - Shipping and packaging costs, “Shipments are sent: in signature PostPac Economy packages. Shipping and packaging costs are listed on the order confirmation and are added to the prices indicated on the store order form and on the invoice. ... This service is under the responsibility of the service provider. Brand Avenue SA cannot be held responsible for any delivery issues after the package has been handed over to the provider ...”
We will promptly proceed with the refund of the shipping and packaging costs of CHF 9.00.
An email is sent in parallel with the aforementioned documents that will allow you to take an objective view of the situation. Please do not hesitate to contact us for any further information.
Of course, we sincerely apologize for this unfortunate setback and the inconvenience it may have caused.
We hope to see you very soon on 1000parfums.ch and wish you a pleasant day.
Chlo Favre
Customer Service
Tel. 022 860 15 15
Thank you for your communication which has caught our full attention.
Dialogue and proximity with our customers are part of our priorities!
After checking the processing of your order here is what we observe:
Friday 13/01/2017 - 10:01:36 - validation of your order
Friday 13/01/2017 - 17:17 - processing and shipping of your order
Friday 13/01/2017 - 18:16 - an email notifies you of the departure of your package with the barcode number
Thursday 19/01/2017 - 09:52 - delivery of the package by La Poste
You are right, the delivery of your package was supposed to take place on Tuesday 17/01/2017. The package tracking indeed indicates a delay on Tuesday 17/01/2017. The Customer Service of La Poste, which we have consulted, is unable to provide us with the reasons for this unusual delay.
A complaint has been filed with a request for a refund of the service fee.
According to our General Terms and Conditions of Sale, article 13 - Shipping and packaging costs, “Shipments are sent: in signature PostPac Economy packages. Shipping and packaging costs are listed on the order confirmation and are added to the prices indicated on the store order form and on the invoice. ... This service is under the responsibility of the service provider. Brand Avenue SA cannot be held responsible for any delivery issues after the package has been handed over to the provider ...”
We will promptly proceed with the refund of the shipping and packaging costs of CHF 9.00.
An email is sent in parallel with the aforementioned documents that will allow you to take an objective view of the situation. Please do not hesitate to contact us for any further information.
Of course, we sincerely apologize for this unfortunate setback and the inconvenience it may have caused.
We hope to see you very soon on 1000parfums.ch and wish you a pleasant day.
Chlo Favre
Customer Service
Tel. 022 860 15 15
3
/5
★★★☆☆
Very attractive prices, too bad for the high shipping cost, it feels like the site is making up for it at the consumer's expense and without giving them a choice, it leaves a bitter aftertaste.
Acheteur Vérifié
purchased on 18/12/2016
Translated review