/10
★★★★★
based on 4219 reviews published
★★★★★
based on 4219 reviews published
Latest customer reviews
5
/5
★★★★★
Clear site, well designed. Order received within the announced deadlines, in perfect condition.
Acheteur Vérifié
purchased on 12/07/2019
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3
/5
★★★☆☆
Order error The Water was unknown to me.
Acheteur Vérifié
purchased on 11/07/2019
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5
/5
★★★★★
Fast delivery, top prices, great service! This is absolute customer orientation!
Acheteur Vérifié
purchased on 12/07/2019
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5
/5
★★★★★
Fast delivery
Acheteur Vérifié
purchased on 08/07/2019
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3
/5
★★★☆☆
Too many items
Acheteur Vérifié
purchased on 05/07/2019
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5
/5
★★★★★
Fast and efficient service
Acheteur Vérifié
purchased on 08/07/2019
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4
/5
★★★★☆
Well done
Acheteur Vérifié
purchased on 06/07/2019
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5
/5
★★★★★
Tip top
Acheteur Vérifié
purchased on 09/07/2019
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5
/5
★★★★★
Very fast and good service - everything is perfect!
Acheteur Vérifié
purchased on 06/07/2019
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5
/5
★★★★★
Fast, simple and efficient! Excellent site!
Acheteur Vérifié
purchased on 05/07/2019
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5
/5
★★★★★
I received the order I placed very quickly, it's really very pleasant. Thank you
Acheteur Vérifié
purchased on 04/07/2019
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5
/5
★★★★★
Varied, complete and super price
Acheteur Vérifié
purchased on 03/07/2019
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5
/5
★★★★★
Easy ordering, great prices, fast delivery.
Acheteur Vérifié
purchased on 01/07/2019
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5
/5
★★★★★
Perfume received very quickly!!
Acheteur Vérifié
purchased on 02/07/2019
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5
/5
★★★★★
Impeccable and serious service from the staff
Acheteur Vérifié
purchased on 15/06/2019
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5
/5
★★★★★
Very satisfied
Acheteur Vérifié
purchased on 25/06/2019
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5
/5
★★★★★
Perfect fast, you receive what you ordered
Acheteur Vérifié
purchased on 25/06/2019
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4
/5
★★★★☆
Everything in order and fast
Acheteur Vérifié
purchased on 26/06/2019
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5
/5
★★★★★
Fast! Cheap!
Acheteur Vérifié
purchased on 24/06/2019
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5
/5
★★★★★
Fast delivery and very well packaged, perfect, nothing to say! I recommend!
Acheteur Vérifié
purchased on 18/06/2019
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5
/5
★★★★★
Nothing to complain about
Acheteur Vérifié
purchased on 20/06/2019
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5
/5
★★★★★
Fast delivery. No shipping costs. Great
Acheteur Vérifié
purchased on 22/06/2019
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1
/5
★☆☆☆☆
The perfume bottle was broken and a third of the product was lost, I had to return the package and I still have not been refunded and the product has not been replaced
Acheteur Vérifié
purchased on 24/05/2019
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Answer from 1000parfums.ch
Madam,
Following our various exchanges, and your direct approach to us to express your dissatisfaction, we are pleased to inform you that our supplier has proceeded to exchange the bottle ref. 3158 Reminiscence - Rem - 20 ml which was cracked.
It is always difficult to determine with certainty the origin of this type of incident which remains quite exceptional: shock during various transports, a defect in the bottle, a problem during the filling of the bottle, ...
For the sake of clarity and commercial seriousness, let us review the different stages of the processing of this file:
Friday 31.05.2019: Announcement of the problem you noticed upon receipt
Monday 03.06.2019: 1000parfums.ch acknowledges receipt and responds to your message, sending a return form and a La Poste barcode for the reshipment of the bottle
Thursday 13.06.2019: You drop off the package at La Poste
Monday 17.06.2019: 1000parfums.ch receives your package
Tuesday 18.06.2019: 1000parfums.ch informs the brand distributor of the problem encountered with the bottle
Thursday 20.06.2019: The distributor agrees to process our request
Monday 24.06.2019: Receipt by the distributor of the damaged bottle and expertise
Thursday 27.06.2019: Follow-up from you and immediate response from 1000parfums.ch. At the same time, acceptance by the distributor to replace the bottle.
Monday 01.07.2019: Sending by the distributor of a new package
Wednesday 03.07.2019: Receipt of the distributor's shipment
Thursday 04.07.2019: 1000parfums.ch reships the bottle to you.
As we indicated, the processing time of about 15 days is quite standard in this type of procedure. However, between your announcement and the receipt of your package, 18 days have passed!
We reaffirm that dialogue and proximity with our customers are part of our priorities.
Awaiting your confirmation of receipt in perfect condition of this bottle, we send you our cordial greetings,
Chloé Favre
Customer Service
Following our various exchanges, and your direct approach to us to express your dissatisfaction, we are pleased to inform you that our supplier has proceeded to exchange the bottle ref. 3158 Reminiscence - Rem - 20 ml which was cracked.
It is always difficult to determine with certainty the origin of this type of incident which remains quite exceptional: shock during various transports, a defect in the bottle, a problem during the filling of the bottle, ...
For the sake of clarity and commercial seriousness, let us review the different stages of the processing of this file:
Friday 31.05.2019: Announcement of the problem you noticed upon receipt
Monday 03.06.2019: 1000parfums.ch acknowledges receipt and responds to your message, sending a return form and a La Poste barcode for the reshipment of the bottle
Thursday 13.06.2019: You drop off the package at La Poste
Monday 17.06.2019: 1000parfums.ch receives your package
Tuesday 18.06.2019: 1000parfums.ch informs the brand distributor of the problem encountered with the bottle
Thursday 20.06.2019: The distributor agrees to process our request
Monday 24.06.2019: Receipt by the distributor of the damaged bottle and expertise
Thursday 27.06.2019: Follow-up from you and immediate response from 1000parfums.ch. At the same time, acceptance by the distributor to replace the bottle.
Monday 01.07.2019: Sending by the distributor of a new package
Wednesday 03.07.2019: Receipt of the distributor's shipment
Thursday 04.07.2019: 1000parfums.ch reships the bottle to you.
As we indicated, the processing time of about 15 days is quite standard in this type of procedure. However, between your announcement and the receipt of your package, 18 days have passed!
We reaffirm that dialogue and proximity with our customers are part of our priorities.
Awaiting your confirmation of receipt in perfect condition of this bottle, we send you our cordial greetings,
Chloé Favre
Customer Service
4
/5
★★★★☆
Product as described, delivery time longer than stated on the site
Acheteur Vérifié
purchased on 19/06/2019
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Answer from 1000parfums.ch
Thank you for your comment. After verification, the delivery time by La Poste is indeed compliant. All our packages are shipped in PostPac Economy Signature. Delivery usually occurs within 2 business days, from Monday to Friday. Your payment was credited to our account on Thursday 20/06/2019 and we proceeded with the shipment the same day. Packages are handled by La Poste around 3:30 PM. Delivery occurred on Monday 24/06/2019 at 11:10 AM. As a reminder, there is no delivery on Saturday. Therefore, a deposit on Thursday is delivered on Monday, which is 48 hours (2 business days) see the "Our advantages" section Fast delivery in 2 to 4 business days. Do not hesitate to contact us for further information. Have a great day and see you soon on 1000parfums.ch! Chloé Favre Customer Service
5
/5
★★★★★
Good
Acheteur Vérifié
purchased on 14/06/2019
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5
/5
★★★★★
Clear, efficient, fast
Acheteur Vérifié
purchased on 19/06/2019
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5
/5
★★★★★
Item available, competitive price, quick confirmation and delivery
Acheteur Vérifié
purchased on 20/06/2019
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4
/5
★★★★☆
Correct service, fast shipping
Acheteur Vérifié
purchased on 10/06/2019
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5
/5
★★★★★
Everything great, thank you very much
Acheteur Vérifié
purchased on 20/06/2019
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3
/5
★★★☆☆
Too bad the delivery requires a signature. DHL, on the other hand, allows for a deposit mandate.
Acheteur Vérifié
purchased on 19/06/2019
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