Customer reviews of 1001hobbies

I ordered a model kit on the 19th of... I ordered a model kit on the 19th of November picking the express delivery for it to be here before Christmas and it has still not arrived I have emailed then and spoke on the phone saying the item isn't it stock which it should state on the Web page and shouldn't allow you to pay extra for delivery when they don't have it I will not be ordering from here again really bad customer service not happy at all

There is a lot of choice on this website. However, out of 2 orders placed, one arrived with a delay and the second, placed on December 13, was marked available within 5 days but had not yet been sent on December 23. I requested a cancellation by phone and was asked to send an e-mail. I sent an e-mail. Since then, nothing. On all serious sites, a refund for an unpaid order paid via Pay Pal is instantaneous, max. 24 hours. In this case, it's been 2 weeks. It's sad because the catalog is nice but I'll go elsewhere because the trust isn't there. I've taken note of your reply, thank you, and that's indeed what I did. I obtained a refund via Paypal. I hope you will improve things

Very very bad I order on December 22 because the web offered shipping before 30 the 30 sent me message that they do not have it in stock to be sent before January 7 on January 6 again receive the same mail ... I called them on the 30th saying that it was a gift of kings gave them the same mocking attitude do not solve ... Better to buy it in Japan is what they do.... Lousy customer service

Delivery times and locations not respected without prior notice

VERY BAD order' place the 91219 we are the 06012020 nothing received the only thing I am told an investigation is underway sense more precision. I do not recommend t

Bestelling laten inpakken... Bestelling laten inpakken met een kaartje met opschrift als kadootje. Toen ik het aankreeg na 3 weken wachten ( wat al te laat was ) was dit heel slecht ingepakt en er zat geen kaartje bij. Ik kon wel door de grond zinken van schaamte. Is de laatste keer dat ik hier bestel.

It took them more than a month to deliver it. Another thing is that the units meet my expectations. And for that I congratulate them but not with the service which I consider very bad. Regards

Bestelling laten inpakken... Bestelling laten inpakken met een kaartje met opschrift als kadootje. Toen ik het aankreeg na 3 weken wachten ( wat al te laat was ) was dit heel slecht ingepakt en er zat geen kaartje bij. Ik kon wel door de grond zinken van schaamte. Is de laatste keer dat ik hier bestel.

Nothing to say about 1001 Hobbies who graciously gave me a discount. On the other hand, Mondial Relay is not up to scratch: in total, delivery 15 days after my order: 1 week to attempt a 1st delivery BUT THE POINT RELAIS IS NOT IN SERVICE (this is not my responsibility) then a 2nd week to deliver to the new Point Relay. If you have service agreements, you must sanction them. I don't have the possibility of doing so, which is my responsibility.

Totally disappointed by the service An order made on 1612 and arrived after Christmas and the New Year (reception on 0201) The site indicated that the order had been given to the carrier on 2612 but this one was given on 3012 and the order was ready from 1912 (information given by your site) The product is very good but not the expedition Moreover I had asked for a gift package with a note of accompaniment and the package was delivered.

Model ordered on 11122019 still not received. On the other hand, the people I spoke to on the phone were very nice. Please do something with mondial relay as I am not at all satisfied with the delivery. To this day I still haven't received the model.

The company 1001 MAQUETTES does not communicate. I sent 2 emails to this company on 101219 and 131219 to ""contact 1001 maquettes"" and ""contact 1001 hobbies"". Today on 01012020, 3 weeks later, I have received no reply to my complaint, which was as follows (order no. 181900) The lids of paint pots no. SM 378 and MATT 9 cannot be lifted. I used a screwdriver to lift the lids little by little over the whole surface of the round but the lids won't lift. The whole surface of the lids is now damaged. What should I do? If not, can you send me back these 2 pots of paint (REVE00378 dark grey satin and REVE00109 anthracite grey matt) and before sending, can you check that the lids lift up without any problem? According to the TRUSTPILOT reviews, the company seems honest and serious, but be careful with the HELLER paint pots, some of which are defective. They must be trying to resell defective HELLER paint cans, or maybe it's counterfeit? because not answering 2 e-mails and hiding is a p

Delay too long parcel expected december 28 arrived expected d 2

I will never shop here again. I got the broken glue and all the paint cans stained with glue. I sent them an email explaining that we had cleaned the paint cans but the glue was broken and to send us a new one. They replied that I should send them the status of the order and see you later Lucas. I have emailed them twice and have not heard back. I have also called them by phone but they don't answer in Spanish and there is never anyone on the chat page. If you pay for a product in advance, the least they can do is to take care of it if something arrives in the wrong place.

I have an order that has been in transit since 03122019. To date I have not received it. In the tracking of the package it says that there is an incident. I talk to an operator and she tells me that she will open an information report. They do not give me any solutions and it is difficult to understand the id.

First purchase great value and speedy delivery. Highly recommended.

²todavia ho receipt the package.....

Were stalled for over 3 weeksthen it was said the package has disappearedon the phone the employee promised us she would take care of it immediately and would call back but she never did! But miracles happen again and again especially at Christmas time today on December 27, 2019! the package arrived! Nevertheless never again!

Robery... Ok, they have an amazing selection of paints and other things. But the shipping was $15! I added some other stuff to the cart, and then looked at the total cost. The shipping FREAKING WENT UP TO 22$. THIS IS FREAKING ROBBERY. There should be a deal where if you spend over $30 the shipping goes down. My subtotal was $40, but the with shipping it was $62. I was so mad that I didn't even purchase my items, and I still won't until I get a reasonable answer on why the shipping is so expensive.

The product itself is flawless and the delivery (time) was great. But it can't be that a puzzle is delivered in such an oversized package! About environmentally friendly etc. This made us very angry!

Robery... Ok, they have an amazing selection of paints and other things. But the shipping was $15! I added some other stuff to the cart, and then looked at the total cost. The shipping FREAKING WENT UP TO 22$. THIS IS FREAKING ROBBERY. There should be a deal where if you spend over $30 the shipping goes down. My subtotal was $40, but the with shipping it was $62. I was so mad that I didn't even purchase my items, and I still won't until I get a reasonable answer on why the shipping is so expensive.

ORDER ADVERTISED AT 30€ AND INVOICED AT 125€ .DUVOL MANIFESTE. ONE H

Delay too long and packaging perfectibl

I bought a gift on November 27, 2019. It is now December 25 and I still haven't heard anything about it. The only response from 1001maquetas is that they do not know where the package is and that they will tell me something. I have been left without Christmas gift

I ordered a model on December 6 for a Christmas present. Today is the 25th and it has never arrived at the worldwide relay point. I contacted 1001 maquettes and even though the people were very nice, no one was able to tell me where my package was. The Mondial Relay point has been closed for 1 month and I'm still waiting for an answer.

sorry for this counter-opinion, but the advertised prices are more than excessive! I found the P38 model by tamiya in the shops at 6900 euro, offered here at 13900...., so it's not at all competitive.

order made on 1112 and it's now 2512 and still nothing in point relay change the deliveryman quickly because it was a christmas present and now it's useless to have it 3 weeks after the order and don't talk to me about strikes I don't think parcels arrive by train.

Well, the truth at the product level I still do not know if it is good or bad since I made the purchase on December 2nd and on the 24th I am still waiting for it.

Really disappointed Really disappointed, ordered on 14th December, told delivery date was 23rd, but still not arrived. We will have one disappointed child in the morning:(

Really disappointed Really disappointed, ordered on 14th December, told delivery date was 23rd, but still not arrived. We will have one disappointed child in the morning:(

Ordered on December 8 for Christmas. With several items, including 1 that was supposed to be available within 3 to 5 days, the order left very late and will not be delivered for Christmas! Result: 0 gift for my son at the foot of the stairs.

Great servicecommunication and super quick shipping to the United States

Super happy with both the service and the product! Thank you so much!

Satisfied with what? What package? 2 weeks I'm waiting and on top of that you charge 7.99 euros for delivery!!!

Still not delivered!!!

I made 2 orders the first of December 10 still in preparation I doubt to have it before Christmas the second delivered about 4 days later

Delivery time not respected in spite of the choice of the delivery in 48h already one week of waiting very disappointed for a first and large order The product ordered was tou

I'm still fighting for a refund for a package that wasn't delivered. Staff have been inconsistent with their ""solutions"". I have had to chase this all the way, nobody has ever bothered to update me without me chasing them. Their ""live"" chat which is supposed to be available Monday to Friday in business hours is normally unavailable Can not recommend them Now I've received an entirely useless reply that I can't have my refund until they've finished their investigation. Hermes tracking for the past 18 days has remained static as order received - it's obvious that the goods are missing - but I don't get my money back to buy replacement Christmas gifts - terrible service Adding insult to injury I've had an email asking me to review the items I've never received

Al een bestelling gedaan eind november. Deze zou binnen 5 werkdagen geleverd worden. Vorige week dan gebeld na heel veel keren te moeten bellen ben ik dan toch eindelijk binnen geraakt. Zeggen ze dat mijn bestelling deze week tussen maandag en woensdag met de post geleverd wordt. De post is zojuist geweest en nog steeds zat het pakket er niet bij ook al heeft een Engelstalige man me verzekerd dat woensdag de bestelling er zeker zou zijn. Ik heb vandaag al meerdere malen proberen te bellen maar er neemt nooit iemand op! Deze leverancier is niet betrouwbaar! Jammer dat ik al betaald heb. Ik hoop alsnog voor vrijdag mijn pakket te hebben!

Na enige vertraging vanwege stakingen bij de Franse post mijn bestelling toch snel gearriveerd en het ziet er piekfijn uit.