Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Hello dear 1001 modellbau team, I visited your website because I would like to buy various model ships. your selection is large but the structure of your pages is a disaster for model builders who are looking specifically. Neither a classification of the different categories nor a possibility to click on a scale are available.Especially scale information is one of the most important criteria for model builders.After ten pages where the models were shown wildly mixed up I gave up the search frustrated and had no interest to call up the remaining fifty pages.Something like that is annoying and time-consuming.This should only be an incentive how to do it better.Wish the 1001 Modellbau team continued success and a nice day. With kind regards Heribert Thieltges
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2019
Model not in stock. I ordered a model that said they had two available and it turned out not to be in stock. After ten days I am requesting a return. We will see if that happens. I believe they fool you into believing they have product in stock.
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Response from 1001hobbies
Hello Mr. Peterson, Available doesn't mean in stock. In stock mean in stock. I would advise you to read our sales condition that you have accepted. If you buy product with a delay ""X to X open days before expedition"" It means there is a delay before we ship the product. By return, do you mean cancelling the order? Sincerely,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2019
Product shows as in stock Product shows as in stock, I place an order, pay a pound or two more than the site shows (I put that down to sloppy exchange rate conversions) then 19 days later, with several emails telling me they are waiting for stock, I get an email saying that it is in stock but they will dispatch it as soon as it's in stock. The emails say not to reply to the email but to use the site which then gives the exact same email address or use their chat which coincidentally says it's not available a couple of minutes after I sent a complaint
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Response from 1001hobbies
Hello, Available doesn't mean in stock. You had ordered a product with a delay before expedition :""X to X open days before shipping"" which mean it is not in stock. We also sometimes check our spam. Because we know that some people like to answer to the automatic e-mails even if we write not to answer them because they go straight to our spam. We have receive the product the 24th. You have asked for canceling the order the 25th. We have never said it was not available as the product was reserved for your order. We have answered: ""Because this e-mail goes in our spams. Fortunatly we checked them. You could still send us an e-mail at this adress. The chat works during our opening hours. Where did you see this information please? Because this is not possible with the product you have choosen and the delivery service you have choosen. Your package is currently ready to be picked up. Once we have the confirmation it will not be sent, we will ask the refund to our accounting team. Sincerely, Best regards,"" & ""Hello, The order has been cancelled and refund has been asked. Sincerely,"" Which you didn't answer. We are sincerely sorry you didn't take in account the information provided. Sincerely,
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Verified Buyer
Rating: 1 out of 5
following a purchase from 25/09/2019
Model not in stock. I ordered a model that said they had two available and it turned out not to be in stock. After ten days I am requesting a return. We will see if that happens. I believe they fool you into believing they have product in stock.
Response from 1001hobbies
Hello Mr. Peterson, Available doesn't mean in stock. In stock mean in stock. I would advise you to read our sales condition that you have accepted. If you buy product with a delay ""X to X open days before expedition"" It means there is a delay before we ship the product. By return, do you mean cancelling the order? Sincerely,
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 25/09/2019
Product shows as in stock Product shows as in stock, I place an order, pay a pound or two more than the site shows (I put that down to sloppy exchange rate conversions) then 19 days later, with several emails telling me they are waiting for stock, I get an email saying that it is in stock but they will dispatch it as soon as it's in stock. The emails say not to reply to the email but to use the site which then gives the exact same email address or use their chat which coincidently says it's not available a couple of minutes after I sent a complaint
Response from 1001hobbies
Hello, Available doesn't mean in stock. You had ordered a product with a delay before expedition :""X to X open days before shipping"" which mean it is not in stock. We also sometimes check our spam. Because we know that some people like to answer to the automatic e-mails even if we write not to answer them because they go straight to our spam. We have receive the product the 24th. You have asked for canceling the order the 25th. We have never said it was not available as the product was reserved for your order. We have answered : ""Because this e-mail goes in our spams. Fortunatly we checked them. You could have still send us an e-mail at this adress. The chat works during our opening hours. Where did you see this information please? Because this is not possible with the product you have choosen and the delivery service you have choosen. Your package is currently ready to be picked up. Once we have the confirmation it will not be sent, we will ask the refund to our accounting team. Sincerely, Best regards,"" & ""Hello, The order has been canceled and refund has been asked. Sincerely,"" Which you didn't answer. We are sincerely sorry you didn't take in account the information provided. Sincerely,
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Verified Buyer
Rating: 1 out of 5
following a purchase from 23/09/2019
Received product w/i 10 calendar days in great condition.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 23/09/2019
07/09/2019 order placedafter two weeks I didn't receive the order of course i live in the uk. I do not recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/09/2019
07/09/2019 order placed,after two weeks... 07/09/2019 order placed,after two weeks I didn't receive the order, of course i live in the uk. I do not recommend
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Response from 1001hobbies
Hello, You have ordered a product with a delay before expedition the 07/09. We have receive and shipped the product the 18th. With the choosen delivery services ""eco"" which usually take 5 to 7 working days to be delivered. But sometimes take more due to local post. If you don't receive it by the 9/10 please. Reach us by e-mail. Sincerely,
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Verified Buyer
Rating: 1 out of 5
following a purchase from 23/09/2019
07/09/2019 order placed,after two weeks… 07/09/2019 order placed,after two weeks I didn't receive the order, of course i live in the uk. I do not recommend
Response from 1001hobbies
Hello, You have ordered a product with a delay before expedition the 07/09. We have receive and shipped the product the 18th. With the choosen delivery services ""eco"" which usually take 5 to 7 working days to be delivered. But sometimes take more due to local post. If you don't receive it by the 9/10 please. Reach us by e-mail. Sincerely,
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 21/09/2019
not good My order 14 days wait .
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/09/2019
I ordered a model bf 109 miniature mounted according to the description that you put (no need for materials or glue paint ...) I received a model to mount! Great
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/09/2019
The assembly instructions are a very poor translation. The diagrams are illegible! On the other hand, delivery was made on time.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 18/09/2019
Despite receiving an email indicating that the order had been prepared it has been seven days since the order was placed but I have no data to access the tracking of the shipment.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/09/2019
I still haven't received my parcel and no solution has been proposed by the seller.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/09/2019
Arrived late! Missed a piece of rear wing. DÃ
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 13/09/2019
Very bad! I bought a model of a Japanese sports car and a Lamborghini model with a delivery date between September 4 and 6. I have not yet received the package which is for my son and apparently the gift has been returned back to the store in France. Five days ago I sent an email to ask for clarification but have had no reply. So despite having paid for the product I still haven't received it and what's worse I don't even know if I will receive it back.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/09/2019
I was very disappointed with this website. The ordering service leaves a lot to be desired. I want to buy an airplane model and the site does nothing. The parcel service is poorly done. They don't listen. They'd rather censor the review I leave 5 times than let a negative review come out. In short, it's like getting gambled on, but you're not the only one!
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 09/09/2019
Very dissatisfied Is now already 14 days that I am waiting for my package According to tracking system it has been sitting somewhere in the warehouses of mondial relay for 6 working days now How long can it take If I want to appeal to 1001 I can only be helped in English How long can it take to send a package from the Netherlands to Belgium My only and last order?????????
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 08/09/2019
A month ago I'm waiting for a package and nothing they tell me they will talk to the delivery company and let me know and here I am still waiting for the package or for the explanation ref:1723
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 08/09/2019
Two order misplacements, one still unsolved, is too many.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/09/2019
Nice quality, I just regret that the glue and paints are not included with the makeup.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/09/2019
Order never collected
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/09/2019
Great communication with the seller fast shipping to Poland highly recommended. Michal.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 31/08/2019
Very long delivery time and I was supposed to get a poster that was not included
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/08/2019
I do not receive the idle Update I… I do not receive the idle Update I information is very slow I had to let them know that I did not have the item then they did Refine
Response from 1001hobbies
Hye Sir, Following your message, we opened the refund procedure for your order on 21.08. The refund was made on 28.08. Best regards, 1001Hobbies Team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/08/2019
Ordered two sets of 1/48 Corsair decals… Ordered two sets of 1/48 Corsair decals on two separate orders and each time I received 1/72 scale Corsair decals. Took absolutely too long to get my orders. I am done with this company. Order cautiously don’t expect timely completion of your orders or the correct item to arrive
Response from 1001hobbies
Hye Sir, Hello, You have ordered the same product twice and the scale of the product is clearly indicated on the product sheet - 1:72 We have not received any emails from you for the first order. If you need help, you can contact us at [email protected] Best regards
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 29/08/2019
An excellent website but an in-stock order I placed almost a month ago still hasn't arrived and I don't even know if it has.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/08/2019
Order no. 173395 placed and paid for on August 23. Today, August 29, still nothing. With a tracking number blocked on August 24, we don't know why. We should go and do a training course in companies like Cdiscount or Amazon which deliver in 48 hours. Unacceptable. Where did my order come from? From China by sea? Z
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/08/2019
I do not receive the idle Update I... I do not receive the idle Update I information is very slow I had to let them know that I did not have the item then they did Refine
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Response from 1001hobbies
Hye Sir, Following your message, we opened the refund procedure for your order on 21.08. The refund was made on 28.08. Best regards, 1001Hobbies Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/08/2019
Ordered two sets of 1/48 Corsair decals... Ordered two sets of 1/48 Corsair decals on two separate orders and each time I received 1/72 scale Corsair decals. Took absolutely too long to get my orders. I am done with this company. Order cautiously don't expect timely completion of your orders or the correct item to arrive
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Response from 1001hobbies
Hye Sir, Hello, You have ordered the same product twice and the scale of the product is clearly indicated on the product sheet - 1:72 We have not received any emails from you for the first order. If you need help, you can contact us at [email protected] Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/08/2019
Very disappointed with the information requested. I needed help with colors and was told to get kits which I have done before. Basically, I was told to figure out what I needed. When you're just starting out and need advice, that's not cool. August 29, 2019: Following your response below you want me to answer what since you do not give me more information. What I wanted was for you to give us the colors corresponding to the model, just like when we buy a kit. But you didn't give me any corresponding colors and when I go on your site and on the product I ordered you have the corresponding tools and colors but now there are no more colors to indicate. I just wanted the colors for my layouts because with the colors I have I can't make certain layouts because they're missing a certain blue red ext ... So in the end, what's the point of sending you e-mails if you can't do it?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2019
Your reply on Trust pilot today (since you do not reply to emails sent directly to you) corresponds to the order N 172249 of 08.08 and not N 172583 of 13.08 I have a copy of my emails (impossible to post them here) which indicate that I requested in due time the change of relay point while the package was being prepared by you (and this for 34 days ...) so you had plenty of time to make the change.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/08/2019
Hello I sent you 2 emails below when I was preparing the parcel so that the place of dispatch could be changed: no reply. What's more, it took Mondial Relay 3 or 4 days to take the parcel into account (whose fault is that??). And so the order has to be cancelled How many days have been lost since the order was placed on the 1st?
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/08/2019
No order updates and slow dispatch Ordered on the 13/08 and still only showed ""processing"" after 7 days so cancelled. Also they only process refunds on a Wednesday which seems bizarre.
Response from 1001hobbies
Hye Sir, We had one product in stock and the other was available from our supplier, which explains the shipping time. Concerning refunds, our accounting department makes them every Wednesday. Best regards
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Verified Buyer
Rating: 2 out of 5
following a purchase from 21/08/2019
Ordered on the 13/08 and still only showed ""processing"" after 7 days so cancelled. Also they only process refunds on a Wednesday which seems bizarre.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/08/2019
No order updates and slow dispatch Ordered on the 13/08 and still only showed ""processing"" after 7 days so cancelled. Also they only process refunds on a Wednesday which seems bizarre.
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Response from 1001hobbies
Hye Sir, We had one product in stock and the other was available from our supplier, which explains the shipping time. Concerning refunds, our accounting department makes them every Wednesday. Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/08/2019
More than 15 days to be delivered whereas it announces 2 to 5 days with my order the product was available and according to them it was out of stock no information during this time.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 19/08/2019
bad experience with shipment bad experience with shipment ordered two model kits, slowest shipment (eco) selected, which is ok. but the shipment went wrong, package got lost and sender cannot help to find. then i asked 1001 and they said i need to wait until the deadline of this eco shipment. this is not the way i appreciated from the seller where i bought something and the package went lost.
Response from 1001hobbies
Hye Sir, In some cases, packages can be found, which is why we give deadlines. We simply follow our terms and conditions of sale. Conditions you accepted when placing your order. We remain at your disposal. You can therefore contact us at [email protected] Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2019
bad experience with shipment bad experience with shipment ordered two model kits, slowest shipment (eco) selected, which is ok. but the shipment went wrong, package got lost and sender cannot help to find. then i asked 1001 and they said i need to wait until the deadline of this eco shipment. this is not the way i appreciated from the seller where i bought something and the package went lost.
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Response from 1001hobbies
Hye Sir, In some cases, packages can be found, which is why we give deadlines. We simply follow our terms and conditions of sale. Conditions you accepted when placing your order. We remain at your disposal. You can therefore contact us at [email protected] Best regards
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 18/08/2019
TO THIS DAY I STILL DO NOT GET THE PRODUCT AND YOU DO NOT EVEN WANT TO REFUND ME !!! YOU ARE BAD !!!!
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