Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Guys come on... I ordered. Decals just decals. And it still not has arrived. I mean come on. I ordered a resin peice from the uk about 4days ago and it�s already almost here. I ord these DECALS. On December 8th. Can someone please give me an explanation on where my decals are. Or what my 35 dollars went to. I am very displeased. Thank you
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2019
Where are my decals Guys come on... I ordered. Decals just decals. And it still not has arrived. I mean come on. I ordered a resin peice from the uk about 4days ago and it's already almost here. I ord these DECALS. On December 8th. Can someone please give me an explanation on where my decals are. Or what my 35 dollars went to. I am very displeased. Thank you
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Response from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 05/01/2019
Where are my decals Guys come on... I ordered. Decals just decals. And it still not has arrived. I mean come on. I ordered a resin peice from the uk about 4days ago and it’s already almost here. I ord these DECALS. On December 8th. Can someone please give me an explanation on where my decals are. Or what my 35 dollars went to. I am very displeased. Thank you
Response from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/01/2019
After 3 unanswered emails, finally yesterday by a miracle and after my review on your site, departure the same day. On this morning's tracking the order is still being prepared. 1st order and I think the last. Not serious at all for
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2019
Mouais . Delayed delivery, no reply to emails and if you make a mistake you have to pay the shipping costs. So I don't think I'll be ordering from them again. I'm willing to believe it's a mistake but I'm still waiting for a reply from them 10 days after my order.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/01/2019
I've already ordered the same product twice because the first time there was a problem with the order and now I'm back again. Too bad I haven't received any reply from them to find out the reason for the problem - does the product exist?
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C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 04/01/2019
It is since December 14 and I have not received the package and no information a total disaster.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 03/01/2019
Good afternoon! I'M SICK TO THE NOSE OF THIS GENTUZA NOT TO GIVE ME A FUCKING ANSWER TO BE CALLING FIFTEEN HUNDRED TIMES AND NOT RESPOND AND BE THREE PEOPLE TRYING AND NOTHING THEY DO NOT CALL TO PART .... MY FAILURE TO ONLY SEE OPINIONS OF THE SAME PAGE AND WHAT HAPPENS THAT THEY DO NOT LIKE TO WORK OR K? UNTIL 12 O'CLOCK? NOW LET'S SEE HOW MUCH IT COSTS ME FOR THE RETURN.... I WILL MAKE SURE NO ONE ELSE BUYS THERE.... I DON'T KNOW WHO SAYS THAT EVERYTHING IS OK...
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A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 03/01/2019
I ordered on December 17 a Diesel locomotive series 10700 it was supposed to be a Christmas present on the site itself there was a note stating If the package was ordered before December 19 it would arrive by Christmas so I order right away I choose to pay 11 euro shipping instead of the free shipping just because I needed it to get to me on time at that point I receive on December 18 a notification of the tracking of the shipment and so far so ok only later I learn that the warehouse of this site is in France it was not specified anywhere not that it was a problem but I assumed that the package would not arrive even though they had advertised just this shipment before Christmas December 27 finally calls me the courier only after a few minutes the courier informs me that the package had ended up in Frosinone and not in the province of Siena where I live 600km from my home so already here I get upset because not only the delay of the shipment but they also totally wrong address I can assure you that it is a lifetime that I always order used THIS address and it has always arrived all on time in fact it immediately seemed strange that the courier did not know the route. I contact support several times trying to figure out where it had ended up they tell me they will let me know but it's been 4 days since I've heard anything from them moreover their courier in France doesn't give assistance for parcels outside their country I don't have an Italian shipping code and I don't know where it ended up. As of today January 3 the package still has not arrived both the assistance of 1001 modelllini and the courier is impossible to contact really bad at this point I am forced to ask for a refund. I am really regretful this is the first time something like this has happened to me.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2019
No response to my request for delivery time. Order placed on 2712. No screw tracking
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2019
The deliveries not sent in time because of problems with the site an order is supposed to replacer not another I want to say that I did not get the package or the one is supposed to send reimburse very of them
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C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 02/01/2019
IT HAS BEEN A REAL ODYSSEY. I ORDERED THE HARRY POTTER WANDS ON 1312 AND THEY ARRIVED ON 0301. ACCORDING TO THE WEB IT WAS SENT BETWEEN 5-7 DAYS (AND REALLY IT WAS SENT TO THEM). WHEN I SPOKE TO THEM THEY TOLD ME THAT THEY HAD TO RECEIVE IT FROM FRANCE. AND IT SEEMS THAT INSTEAD OF GOING THROUGH MADRID IT CAME DIRECTLY BUT WITH ALMOST 15 DAYS DELAY. THANK GOODNESS IT ARRIVED FOR KINGS
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C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 02/01/2019
It is the first time I deal with this company and although they have some quality materials and their products are reasonably priced shipping costs are very high for how late and slow the distribution is going.in fact this past December I made my first order and it took me almost a month to arrive and that because I called them because it took me a long time to get the order. How can they take so long
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A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 02/01/2019
Model purchased December 11 to date still has not arrived. It was a Christmas present for my son big disappointment.
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A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 02/01/2019
Package ordered on December 14 to date still no arrival. I also sent email for information but received no response. Very bad service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/01/2019
shipping time not respected (2 working days announced but shipped 9 days later). delivery method changed so it's a pain to get the parcel back! in short, no resp
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/01/2019
Hello. Despite an order placed on December 19 with products that were supposed to be in stock, my parcel has still not been delivered as of January 1. I live overseas and took advantage of a vacation in mainland France to order from this site. They sent me emails telling me that certain products were not available. Despite several reminders and information telling me that the package would be delivered to the post office, it still hasn't left the warehouse. Too bad for me, I'm going to have to have this parcel sent to my place of residence, and that's going to cost me a few more euros. I think it's a shame to charge around €50 for overseas delivery when most online retailers offer this service at a lower cost. As I've already experienced, this price is unjustified because of the long delivery time and the damaged paint pots on arrival. You'll understand that I can't be satisfied with these services for
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C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 01/01/2019
We felt cheated. after choosing a model that says shipping in 24 hours and make me an account to place the order it turns out that you have to pay more than 20 e to get it in 2 or 3 days by DHL when it clearly states that shipping is free from 59e that if nothing of 24h more than 10 days by regular mail of course not emos bought it and thank goodness because it turns out that on ebay is much cheaper and arrives when it says that it arrived.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/12/2018
Ordered on 1712 - shipping announcement but nothing arrived. E-mail sent on 2112 with no response. No communication, disappointed child for Christmas and 46 euros in the wild. Balance sheet: no dispatch collection made no reply to e-mail dispatch deadlines not met. Child did not receive the gift requested. Relaunch on January 10 but no reply to previous emails, so I add
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/12/2018
Deplorable delivery. I order before the validation of payment I have a delivery time of 4 to 6 days or until December 22 immediately after the validation of payment I receive an email with a longer delivery time Package received after Christmas a child with his gift that is not under the tree! Unacceptable I will NEVER recommend su
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C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 31/12/2018
The model is fine but the shipment took a month and after calling and writing and writing and writing and calling and an impertinent person who answers the phone saying that you chose the shipment without tracking what does that have to do for a shipment that was going to take 5 to 7 days to take 27 days to arrive?
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G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 31/12/2018
order placed on December 15 today December 31 still nothing received There is no response to emails sent and phones are not answered I now have to explain to my son that his gift for New Year has not been delivered and there is nothing for him under the tree Thank you in advance for the bad service
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/12/2018
Misleading description of the material quality of the item ordered (Airplane): Advertised in metal, the reality: half metal, half plastic. Why advertise a scale on the catalog that doesn't correspond to reality when it would be simpler to put the real size of the object? All in all, very good value for money, no hidden costs.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2018
onbetrouwbare shop deze shop is niet aan te raden om er te kopen ben nog steeds op mijn geld aan het wachten van teruggestuurd produkt 737,33€ in totaal wat veel geld is nu al 2 maand ze houden een mens aan het lijntje zij hebben hun produkt terug en ik mijn geld niet best er niet kopen niet te vertrouwen ze lichten een mens op
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 29/12/2018
onbetrouwbare shop deze shop is niet aan te raden om er te kopen ben nog steeds op mijn geld aan het wachten van teruggestuurd produkt 737,33€ in totaal wat veel geld is nu al 2 maand ze houden een mens aan het lijntje zij hebben hun produkt terug en ik mijn geld niet best er niet kopen niet te vertrouwen ze lichten een mens op
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 29/12/2018
It would all be very well done if it weren't for the waiting time: I have been waiting for my package since 1412 and today is 2912!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2018
Package conforms to order: kit box Fast shipping protected by model glue unusable ... and paint thickened so difficult to use domma
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2018
NO EFFORT WAS TAKEN TO CHOOSE BEST... NO EFFORT WAS TAKEN TO CHOOSE BEST KITS' BOXES FOR ME, THERE WERE CREASES AND DENTS ON MANY AREAS! FACTORY SEAL ON ONE OF THE BOXES WAS TORN WIDE OPEN AND YOU DIDN'T CARE ABOUT IT AND SENT IT TO ME LIKE NOTHING HAPPENED!
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Response from 1001hobbies
Dear sir, Our parcels ship from Europe and we are sorry if the box was damaged during shipment. Be assured that we do our best to increase shipping quality and customer satisfaction.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2018
Ordered on Dec 14th for guaranteed delivery before Christmas 1st phone call promises delivery before the 24th 2nd call they don't know where my parcel is 3rd call I won't get it in time because it's Christmas! GAG? What involvement! And what a sales culture! It's December 27 and I still haven't received my parcel.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2018
No respect of deadlines Cancellation of order without explanation No respect of quantities initially planned on the site Delivery and preparation too l
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/12/2018
NO EFFORT WAS TAKEN TO CHOOSE BEST… NO EFFORT WAS TAKEN TO CHOOSE BEST KITS' BOXES FOR ME, THERE WERE CREASES AND DENTS ON MANY AREAS! FACTORY SEAL ON ONE OF THE BOXES WAS TORN WIDE OPEN AND YOU DIDN'T CARE ABOUT IT AND SENT IT TO ME LIKE NOTHING HAPPENED!
Response from 1001hobbies
Dear sir, Our parcels ship from Europe and we are sorry if the box was damaged during shipment. Be assured that we do our best to increase shipping quality and customer satisfaction.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 26/12/2018
The aircraft (F-106A) model is beautiful!! Exceeded my expectations in every respect. Thank-you!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2018
I would need to receive my parcel to make an evaluation !
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/12/2018
The quality of the model, considering the price, is very average and requires a lot of adjustments with the help of putty. Overall, I'm disappointed by this model, which I wouldn't recommend to anyone.
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A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 26/12/2018
Very bad experience... I placed an order on December 9 was supposed to be a Christmas gift unfortunately I am still waiting to receive my package.... Customer service did not help me at all....
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/12/2018
I have not received my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2018
I didn't receive my Christmas parcel, so disappointment
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/12/2018
Interesting, high-quality products, unfortunately marred by an extremely laborious delivery system. Mondial relais is not up to the job. On my last 2 orders, we had to launch investigations to find the parcels .... really do
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C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 24/12/2018
Nefarious service I placed an order on November 25 and being December 24 I have not received anything. They do not give me any clear answer only that they do not have the tracking number of their carrier. I have sent 5 mails asking for my money back and they are giving me a long time... no solution? none... #e
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/12/2018
I paid 1€ more for 48h delivery and the parcel took 8 days to be picked up.
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