Customer reviews of 1001hobbies

Poor execution - I ordered online and chose Dhl shipping so that I would receive the item in time but my item was shipped regular mail and will definitely arrive much later than promised.

Ordered 0409 and still not delivered.

,delivery too long and I had to pay... ,delivery too long and I had to pay for it! Next time I will buy from Irish website or UK

Poor execution Poor execution - I ordered online and chose Dhl shipping so that I would receive the item in time but my item was shipped regular mail and will definitely arrive much later than promised.

Poor execution Poor execution - I ordered online and chose Dhl shipping so that I would receive the item in time but my item was shipped regular mail and will definitely arrive much later than promised.

,delivery too long and I had to pay… ,delivery too long and I had to pay for it ! Next time I will buy from Irish website or UK

Prompt delivery and excellent packaging - excellent. Would recommend 1001 modelkits to anyone

Placed my order 27 days ago Placed my order 27 days ago, got a status update saying my decals shipped 12 days ago......still nothing. When you call no one answers and you have to leave a message. If I ever get my order it will be my last. Terrible!

Placed my order 27 days ago Placed my order 27 days ago, got a status update saying my decals shipped 12 days ago......still nothing. When you call no one answers and you have to leave a message. If I ever get my order it will be my last. Terrible!

A few days after placing an order for a model, customer service got in touch to tell me that the product was out of stock and that the restocking date was estimated at 4-5 weeks. With no further certainty provided, I opted for a refund (now in progress). I appreciate the customer service's spontaneous contact, even if given the amount involved (just over €450) it was a minimum. I can also understand the announced restocking delay, given the origin. What doesn't encourage me at all to try again is, on the one hand, the number of reviews posted here mentioning this problem and, on the other hand, the fact that at the time of ordering this model was indicated as being in stock in 5 copies (unless I'm mistaken, that's still the case today! ). I think it's a pity to make it so difficult for people to know how many items are in stock, which must require a much heavier follow-up, and which has to be done for a certain number of items. In my case, it was shooting myself in the foot, because going from a stock of 5 announced to 0 in reality makes me wonder about the very existence of stock tracking, and doesn't really give a feeling of reliability. D

No delivery

The box arrived completely broken as it did not come with protective packaging. They have sent directly the box of the model that is a very thin cardboard wrapped with plastic. It was to make a gift and the appearance was horrible. For this that would not have increased their costs much I will not buy again in this store because you risk that the merchandise arrives destroyed.

wait one me my order...

The small key fob has still not arrived. In this day and age where everything is delivered quickly, it is not exactly customer-friendly to wait so long. I hope that the item arrives soon. I will never order anything from you again!!!!

The model is fine what I didn't like is that I didn't know when it was going to arrive the tracking number they sent me by email was not correct I tried to contact them to solve the issue and I got nothing. They did not reply to my email. That's why the score is so low.

Delivery time now already over 9 days. Far too long.

Negative I placed the order on 3108 and I haven't heard anything more payment in advance with pay pal I wrote two mails but I haven't heard back

I placed an order for 3 models and although they arrived on time, the packages were wrapped in plastic without protection or warning of fragile package so I have received broken packages and one of the models was broken. I have contacted customer service and at first they answered me quickly but when I got to the point of accepting one of the options they gave me they did not give me any sign of life and after 3 emails within 3 weeks to give them time to respond I'm still waiting.

I placed an order for a model on September 4 paying for a shipping service that promised to deliver the package between September 6 and 8. On the 7th I sent them an email asking about the status of the package and was told that it would arrive the following day (which was Saturday the 8th) or early the following week. I was also told that the tracking code would certainly be provided to me on the 8th. I told them how unhappy I was as I had paid extra money for it to be delivered between the 6th and the 8th. Trying to contact them in multiple ways I was given the tracking code on Monday via customer service chat. Finally the package arrived on the 12th and they mailed me the tracking code the day before. The package was correct and arrived in good condition. Overall my rating is bad and I am disappointed.

It's appallingly slow: items sent 5 days after the order date and received 6 days later. Two weeks to have items in stock with Mondial Relay. You can't be

the delivery time was a little long and the parcel arrived crushed but nothing broken inside, but the parcel tracking imp

It's appallingly slow: items sent 5 days after the order date and received 6 days later. Two weeks to have items in stock with Mondial Relay. You can't be

I sent off for the Douglas Bader… I sent off for the Douglas Bader spitfire model it arrived today in a plain brown box which was in perfect condition ""But"" when I opened it to reveal the kit box I was not please one bit, the kit box was battered infact if I had gone to a local model shop and it was the last kit in stock I would not have brought it in that condition. I will certainly not be purchasing anything from this seller again .

I sent off for the Douglas Bader... I sent off for the Douglas Bader spitfire model it arrived today in a plain brown box which was in perfect condition ""But"" when I opened it to reveal the kit box I was not please one bit, the kit box was battered infact if I had gone to a local model shop and it was the last kit in stock I would not have brought it in that condition. I will certainly not be purchasing anything from this seller again .

Excellent customer service and delivery (on time). On the other hand, the product (dolphin helicopter) had obviously already been opened because it was damaged (landing gear detached). The item was sold out but there was no mention of any discount.

I haven't received the package I don't know where it is and the customer service is not responding. Very bad

4 items ordered on 1508 announced in stock and finally dispatched on 0309 for receipt on 0509... Like many others, I've noticed that the packaging leaves something to be desired (simply filmed) and that one of the 4 boxes ordered is open (open seals, parts outside the bags = missing parts?). If you want to offer something as a gift, be sure to order in advance (in my case, I missed my nephew's birthday and had to buy something else as a back-up). Customer support answers the phone well, yes. But it's a problem with our logistician"". As for the return order form inside, nothing to do with what I ordered. The return is going to be complicated. In short, for me it's a failure, and frankly a shame.

4 items ordered on 1508 announced in stock and finally dispatched on 0309 for receipt on 0509... Like many others, I've noticed that the packaging leaves something to be desired (simply filmed) and that one of the 4 boxes ordered is open (open seals, pieces outside the bags = missing pieces?). If you want to offer something as a gift, be sure to order in advance (in my case, I missed my nephew's birthday and had to buy something else as a back-up). Customer support answers the phone well, yes. But it's a problem with our logistician"". As for the return order form inside, nothing to do with what I ordered. The return is going to be complicated. In short, for me it's a failure, and frankly a shame.

I have not received my package yet!!! I have no idea where it was taken if it was delivered or not!

order from 08.08.2018 not yet received. thank you

Hello I would like to give my opinion but my parcel ordered on 78 has still not arrived. 3 delivery point changes with Mondial Relay. Normally I'd pick it up today: it's 1:45 pm and still not delivered.

Arrived on the dot..All as ordered. A fast service and an attentive one.

I ordered a glue for polystyrene. The glue I was sent melted the polystyrene.

Nothing to see with the photo for the price we will not talk about 100€ not even the glue and supplies in short otherwise the model and well party parts well repro

Why does it take so long for delivery of my order? Why does it take 10 days from the time of my order (30 July) for you to pull two small sheets of decals from your stocks, put them in an envelope and mail them? Why did you not forward to me the tracking number of my order as you said you would do? Why did you omit CALIFORNIA from my address that I gave you? Why did you include my postal code mixed in with a bunch of other numbers making it very difficult to know where the package was going? This probably explains why it took another 16 days from the time you put the package in the mail to the time I received it yesterday (25 Aug)

Why does it take so long for delivery of my order? Why does it take 10 days from the time of my order (30 July) for you to pull two small sheets of decals from your stocks, put them in an envelope and mail them? Why did you not forward to me the tracking number of my order as you said you would do? Why did you omit CALIFORNIA from my address that I gave you? Why did you include my postal code mixed in with a bunch of other numbers making it very difficult to know where the package was going? This probably explains why it took another 16 days from the time you put the package in the mail to the time I received it yesterday (25 Aug)

I ordered an item and received it… I ordered an item and received it damaged. Sent pictures and still have to return the item to France. No names given of who to contact, only Customer Service Dept.! The item was not that much money but I did ask for a refund. The item was a vacuum formed canopy that is easily crushed and was sent in an envelope! Should have been in a box. Not a good experience. Ken

I ordered an item and received it... I ordered an item and received it damaged. Sent pictures and still have to return the item to France. No names given of who to contact, only Customer Service Dept.! The item was not that much money but I did ask for a refund. The item was a vacuum formed canopy that is easily crushed and was sent in an envelope! Should have been in a box. Not a good experience. Ken

Bad finishes only for interior despite the cost and size it is not worth it. Arrived on time and well packed.

After cancelling my order (179392) because of the delays they told me the amount to be refunded and I accepted. That was the 24052018. Today 19082018 I STILL HAVE NOT RECEIVED THE MONEY BACK. I sent an email on 11072018 which has not been answered. I am very disappointed