Customer reviews of 1001hobbies

Not recommended, no money back on return but only a voucher which is of no use to me.

Higher price for slower service. It took over 10 days to receive one model in stock. I ordered 12 items the same day from a competitor and received them in 3 days. Oops, I know where I'm going to shop next!

Good commlunications. Fast response. Rapid shipping. would not hesitate to do business with them again.

It's been a month since I placed the order and I still haven't received it. My experience with them is terrible

Worst website going fair enough the items and stock is decent - delivery times are shocking and navigation is poor. Paid extra and been waiting near two weeks for any kind of update regarding my order. They were swift and happy enough to take the money from my bank but not so savy to actually progress my order. When I check my current orders it says I have none - solid effort will be demanding my money back.

Worst website going Worst website going, fair enough the items and stock is decent - delivery times are shocking and navigation is poor. Paid extra and been waiting near two weeks for any kind of update regarding my order. They were swift and happy enough to take the money from my bank, but not so savy to actually progress my order. When I check my current orders it says I have none - solid effort, will be demanding my money back.

Worst website going Worst website going, fair enough the items and stock is decent - delivery times are shocking and navigation is poor. Paid extra and been waiting near two weeks for any kind of update regarding my order. They were swift and happy enough to take the money from my bank, but not so savy to actually progress my order. When I check my current orders it says I have none - solid effort, will be demanding my money back.

Order placed on 03.05.2018 ... Goods not received until today. Anyone ordering here must know that it is not delivered from DE. It comes from France. When ordering was specified shipping in 24h this took place only after 15 weeks. Absolutely unacceptable. Now the package has been damaged and is with DHL. IT NERVT. Was the first and last time I ordered something here.

Very fast delivery, team that listens, I recommend... BUT if I may say so: I ordered a kit and there was a mistake in the choice of paints. I had attached a visual with my order that clearly identified the paints I needed. After contacting you by phone, the member of your team clearly acknowledged that it was a mistake on your part. However, here's what I'm told: It's impossible for you to send me the missing paint because the shipping costs are higher than the product itself. So I have to buy the missing paint at my own expense (which I won't do), even though you are 100% responsible for this error, which you acknowledged... I therefore feel that it was up to you to repair it. It's all the more annoying because I took a lot of time to detail my order: by phone and via the chat on your website. This model is a project close to my heart. It's a pity that this important point (yes, one color less is annoying when you have a precise idea in mind...) has tarnished the experience when a small gesture would have allowed you to make a happy customer. Following your reply, I'd like to clarify, since you don't seem to have read it: I SENT A PHOTO WITH MY ORDER TO CHOOSE THE COLORS. I THEN CONTACTED YOU BY PHONE TO MAKE SURE THAT THE RIGHT COLORS WOULD BE CHOSEN. It was you who advised me to take this kit and that your colleague would select the paints I had requested. Don't pretend you don't understand, I have the impression that you didn't read my message, which is just as well.

Very pleased with the servicealso very happy with the model thank you

The delivery and after-sales service is unfortunate. I bought a model in January and today May 23rd I am still waiting for my money back. Right now they have the model and I do not get my money back in fact they do not even answer my emails. I do not recommend you to buy anything on this site: 1001maquetas Regrettable service! Today 29th day I still have not received my money despite the response from the store.

Unacceptable Service I placed my order on 4/28/2018 Saturday and I have not received my items as of 5/22/2018. The website says it shipped my item on 5/7/2018 the following Monday. 1 whole week (5 days) and they did not ship item until the following week. not on 4/30, not on 5/1,5/2,5/3 or 5/4/2018 but the following monday 5/7/2018. The items I ordered are small and would fit in a small envelope. I don't understand why it would take so F&%$#@ long to send 2 templates. website is very deceiving with USA Contact information when they are out of Europe! First and last time I will use this site. I only wish I receive my items soon or at all.I made a huge mistake.

Unacceptable Service I placed my order on 4/28/2018 Saturday and I have not received my items as of 5/22/2018. The website says it shipped my item on 5/7/2018 the following Monday. 1 whole week (5 days) and they did not ship item until the following week. not on 4/30, not on 5/1,5/2,5/3 or 5/4/2018 but the following monday 5/7/2018. The items I ordered are small and would fit in a small envelope. I don't understand why it would take so F&%$#@ long to send 2 templates. website is very deceiving with USA Contact information when they are out of Europe! First and last time I will use this site. I only wish I receive my items soon or at all.I made a huge mistake.

DELIVERY TIME TOO LONG The dispatch note mentions May 3rd. But in fact the parcel only left on May 14th. There was no response from customer service. I will not use this company again.

It has taken 14 days since I paid for it and I have sent two emails and they haven't even replied.

I ordered goods from you on 30.04.18 which have not yet arrived on 16.05.18. On 7.5.18 I received the message that it has been sent. Question: Will it arrive on foot?????

Had just what I was looking for at a very good price

15 days between order and delivery Time far too long

i ordered a model and had it sent by collissimo. it's been about 8 to 9 days that i've been waiting for the delivery ...it's slowing down with the cost of express delivery billed of course it's going to be the post office's fault the concierge etc. well change the delivery company. i live in paris i'd have wasted less time by going to a model store which i'll do next time.

After 15 DAYS NO package has arrived yet........thanks.

ordered on 16.04.18 paid on 16.04.18 received on 07.05.18 NO GOOD SERVICE

My order arrived one day ahead of scheduled delivery date was handled in accordance w/ specified drop instructions w/o signature. I couldn't ask for a better e purchasing experience.

I received an order without an item and after more than two weeks I am still waiting to know if they are going to send it to me or reimburse me.

Since it is necessary to evaluate""now"" order of April 20 not delivered on May 11 information on the parcel it would perhaps have been taken in charge by a deliveryman ..Avis""1001 Maquettes"" May 4 there will be a small delay. Information from Mondial Relay: they will not be able to deliver to the relay point which is.....saturated! What's the solution? We'll see on... May 14th. On a positive note: the 16894 euros were debited on April 23. For the moment it smells of either a scam or contempt for the customer. Sincere congratulations

great service. received quickly with international shipping at a reasonable cost. will use again!

Delivery took a very long time. I only received information about the status of my order when I asked.

Since April 19, I have been waiting for a package that shows as shipped and the tracking code as well. In the past much better service

product was damaged and unusable product was damaged and unusable

product was damaged and unusable product was damaged and unusable

My order was missing an item. I intervened by wire to claim this article. I am now waiting for it to be delivered free of charge of course.

Over priced Over priced, shipping toke too long.

Over priced Over priced, shipping toke too long.

The model was VERY reasonably priced and arrived here sooner than I expected. I wouldn't hesitate to order from them again -- in fact once I finish this kit I probably WILL order another kit from them!

Month and a half and still have not received the order. You contact customer service and they ignore it and pass the buck to the shipping company. I have been using it for a long time and I am very happy with it.

Ordering 129009 made on 24032018 and here we are still waiting! I don't know what happened but after one month I wish to ask for return! And who knows how long you have to wait for the return as well?

The prices are very expensive and the shipping costs also expensive. I cannot be told to pay almost 15€ to ship a single item is as an answer I am told that it is the cost of the courier and if instead you spend almost 40€ the courier charges themselves are reduced almost by half. Inconsistency at its best

Payment error shipping delay customer service very l

Nooit Meer ....shi.... Voor de eerste maal een bestelling gedaan op 04/04/2018 . Na een 8 dagen mailtje verzonden met de vraag waar mijn bestelling was. Bestelling was niet voorradig was het antwoord???? waarom dit dan aanbieden ???? Op 13/04/2018 naar mondialrelay. Zonder verwittiging beslissen ze totaal zelf om leveringsadres te wijzigen. We zijn nu 19/04/2018 eindelijk bevestiging van levering??? Totaal onaanvaardbaar. Nooit nog iets bestellen. 0/10

Nooit Meer ....shi.... Voor de eerste maal een bestelling gedaan op 04/04/2018 . Na een 8 dagen mailtje verzonden met de vraag waar mijn bestelling was. Bestelling was niet voorradig was het antwoord???? waarom dit dan aanbieden ???? Op 13/04/2018 naar mondialrelay . Zonder verwittiging beslissen ze totaal zelf om leveringsadres te wijzigen. We zijn nu 19/04/2018 eindelijk bevestiging van levering??? Totaal onaanvaardbaar. Nooit nog iets bestellen. 0/10

There are a good range of kits. I went through the order process but an error occurred with validation of payment. I then had an on-line chat which was very good but didn't solve the issue. His suggestion was to create an account and try again. I did this successfully. I was then pestered with text messages about my original unvalidated order as there was no correlation between the guest order and account holder order. I was also informed I would receive a tracking number but this also never happened. The kits arrived after 1 week.