Customer reviews of 1001hobbies

my material arrived in bad condition and they won't change it.

The delivery time... Much too long! The parcel arrived safely....Only one small problem... I've just been to another site where I was offered the same item I ordered from you on JANUARY 10, i.e. the LONDON ROUTEMASTER BUS at a price of 39.99 euros, whereas it was invoiced to me at 79.99 euros! I wanted to let you know. Sincerely Ja

Bought a set of twelve small metal airplanes but there was only one inside the package so I contacted the company for an explanation. There was an error on the site on their part that was not clear so they were giving me a voucher of Eur. 500 but in my opinion they had to give me back the shipping costs and the amount I paid for the product because I was not interested in the voucher!!!

Very pleased with the service 1001 Modelkits delivered. Everything spot on.

they do not meet the deadlines you call and tell you that they send it to you by DHL instead of by post to make it faster and the next day they send you an email saying that for two weeks. a mistake ???????? you shameless menudos sinvergüenzas you put that the shipment is made the next day not in four working days that have been six calendar days then you tell them that you do not want the order as well as five times that you refund the money and do not answer you I will pay shipping costs back and forth SIII but of my not comeis. and if anyone wants to buy there are more sites that where these spotmodel for example today day 7 I got the order and as I could not expect less is wrong wrong colors ask for two types of glue and with all the face you put the same 2 times you send them an email and do not answer come on a disaster of people now I told them to return all items to see if I get a response

Unprofessional order processing lack of communication and consideration for the customer

Order placed with models supposedly in stock and marked shipment within 24 hours. I received it more than a few days later and it's not La Poste's fault. I've since found another site where prices are much lower.

Found a fairly rare model kit here and as it was under �10 with postage had no qualms at all. Delivery took about a week but it was excellently packaged.

Fast shipping and received the product as expected.

I had to wait too long for the article to reach me until 30.01 is not yet delivered

Bjr 3 cde faite avec qqe jour d'ecart1 colie reçue dont un tub de colle tout sec et apres 10j tjr pas les autres cd

Dit bedrijf is slecht. Ik had het bestelformulier goed ingevuld maar door een fout in hun systeem miste mijn huisnummer. Direct na de bevestigingsmail heb ik mijn juiste adres doorgegeven. Toch stuurde het bedrijf mijn pakketje op zonder huisnummer. En dus ging het retour afzender. Na maanden mailen en mijn geld terug vragen waar niet op gereageerd werd kreeg ik op 15 januari een bevestigingsmail van DHL dat mijn pakketje zou worden afgeleverd. Besteld in begin september 2017 en pas op 22 januari mijn pakketje krijgen. Het is een Frans bedrijf waar waarschijnlijk niemand de Engelse taal spreekt. Advies: BESTEL HIER NOOIT!

No refund from 02.01.2018 until today 25.01.2018 despite proof of receipt and several reminders. I will probably file a criminal complaint for suspected fraud. No response to my 7 emails to date!!!

I've had a great experience with ordering my pilot's. 1/72 scale. Vietnam. They arrived and they are detail. If you have more of the ones I ordered I will be interested in purchasing. Do you happen to have other Vietnam crew pilot's and side Gunner's?. My other ? Is do you have? Or make the side guns for the side Gunner's. At 1/72 ?. And if you do! Or decide to. I am very interested in picking those items up also. I will still be ordering in the future from you. Thank you very much.

I have been waiting for my order for days. No reaction neither by phone nor by mail ... Absolute scam

After several contacts phone calls emails I am still waiting for the refund of TWO orders from the beginning of DECEMBER 2017 that were not honored although the products appeared in stock on the website. I received an email last week saying it was going to be done but a week later still nothing. This is why I find this company's service to be rubbish and why I would certainly not recommend it.

order of 10118 materials available but still not shipped without any explanation. Where is the seriousness of this establishment. Not at all satisfied

delivery time too long grasse a mondial relai

I filed a complaint against them. Do not buy from them they have taken the first day of my order and still no package at the time of today. No refund in sight they do not even respond. Be really careful with this scam. I don't recommend them to anyone.

a comis waiting for 3 weeks with no convincing answer

DISAPPOINTED!""ordered a white and blue Mustang...it arrived...red and white!!!! Return to""sender and reship ...the car arrivedandjrs red and white!!!! Apparently this company has a problem with colors.....I never recommend their site! Car returned and refunded

Consideration and delivery time far too long

Very very disappointed !!!! order placed on 26122017 received only on 13012017 it was a gift for New Year's Day !!!! for the reason of a reference lacks supplier !!!! on the other hand blue card cashed immediately !!!!! and not even a gesture

I placed my order on 07/01/2018 and it has not yet arrived. I got an email saying it had been processed but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays but I've now tried 5 times and the UK number says its closed and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response and the web chat function on the website does not appear. I've found no way of contacting them all I want is to know what the problem is and when my order will arrive!

I placed my order on 07/01/2018 I placed my order on 07/01/2018, and it has not yet arrived. I got an email saying it had been processed, but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays, but I've now tried 5 times, and the UK number says its closed, and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response, and the web chat function on the website does not appear. I've found no way of contacting them, all I want is to know what the problem is and when my order will arrive!

A boat model ordered was finally unavailable, but I wasn't warned. So the model was changed. An accessory kit sent incomplete then completed 8 days later. Finally, an order placed on December 10 was settled on January 12, after several exchanges by e-mail and several phone calls on my part. Nevertheless, a commercial gesture was noted: delivery of qq products in addition to my initial order. A 1st purchasing experience that did not disappoint me.

I placed my order on 07/01/2018 I placed my order on 07/01/2018, and it has not yet arrived. I got an email saying it had been processed, but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays, but I've now tried 5 times, and the UK number says its closed, and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response, and the web chat function on the website does not appear. I've found no way of contacting them, all I want is to know what the problem is and when my order will arrive!

receiving a model with only the instructions and decals but without the assembly parts is very disappointing.

Delivery times too long and far too expensive compared to other sites!!!

still nothing received in spite of the mail of reception the 27 122017 that the parcel was with the relay what is false I contacted the point relay again they do not have the c

I bought a model which I asked to be gift wrapped and I was charged for it and it arrived without the gift wrapping. I sent several emails without response and I was not refunded the amount overcharged.

Good trusted seller. Fast pre Christmas delivery and good product. Recommend using for your modelling projects

Good evening and best wishes to all... I have been ordering here for some time now and have never had any major problems. Unfortunately, I don't have a good opinion of this last delivery, which was a ghost delivery.100 e lost to date ..so I'm not at all happy to have to prove that today ...Anyway!! Deçu de la réaction un peu legere du préstataire je commande autrement maintenant..Donc amerère pour cette fois et pour le poment je m'abstiend de recommander autre chose... Voila. Have a nice evening Ã

Stock not updated. Waste of time and dialogue I am very disappointed for so-called professionals! Order received after 15 days and incomplete. A real mess and impossible to reach them by phone. I'll never order again and I'm sorry

Late delivery and misleading product description really disappointing

Delivery times not met despite extra charge

I ordered a shipment (120762) on 18122017. The delivery time they gave me was between the 22nd and 23rd, that is 45 days. We are at 28122017 and I have not received it nor have I received any notification. I did it adjusting to my work dates and now all my plans have been disrupted.

1st order and my last! To flee absolutely... Items supposedly in stock and after 6 days they send you a message saying that the items are unavailable.... Disgraceful to cash the money and ask if you want a similar replacement item... Too easy to make money on the backs of people !!!! Waiting for the refund of my articles which is not immediate... I advise you to stay away from this scam store.

The delivery worked perfectly. I am very disappointed with the contents of the box - the ship itself. I would have expected more DIY work and fewer prefabricated stamped parts. Far too few details were shown on the Internet. But this is only in passing. The description (text) is more than poor and the pictures are inadequate. I have built many ship models but I have never experienced such a lack of transparency in the pictures and figures. And that for a lot of money. WHAT A SHAME!

Order not received I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas? Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.