Customer reviews of 1001hobbies

No parcel received to date

Ordered on October 10th and still haven't received anything. If I don't receive anything by Monday, I'll have to cancel my order. Otherwise, the customer service team responds quickly and is very attentive. The delivery service leaves something to be desired.

Good choice, respect of sales commitments. INTERNET site with BUG => impossible to benefit from free delivery (although the amount of my order allowed it) to a relai colis (10€ for my po

Poor Order Fulfillment Process Order placed & paid with PayPal 10/3. No communication or delivert by 10/23, when I inquired only to find one item out of stock. Asked for refund to PayPal for that item, got a future sale voucher (fat chance) instead. Got that cleared up, they asked if I still wanted item that was in stock. Cancelled order in frustration, no credit to my PayPal to date, handed it to them for resolution. Customer Service people very nice, polite but company procedures hamper them resolving problems. Ordered from them once before with no issues two years ago, perhaps sales are now so good they can afford to kick a couple customers to the curb.

Poor Order Fulfillment Process Order placed & paid with PayPal 10/3. No communication or delivert by 10/23, when I inquired only to find one item out of stock. Asked for refund to PayPal for that item, got a future sale voucher (fat chance) instead. Got that cleared up, they asked if I still wanted item that was in stock. Cancelled order in frustration, no credit to my PayPal to date, handed it to them for resolution. Customer Service people very nice, polite but company procedures hamper them resolving problems. Ordered from them once before with no issues two years ago, perhaps sales are now so good they can afford to kick a couple customers to the curb.

Last 12122016 I placed an order that was charged to my account on 14122016. Not receiving the product and not having information on the status of the order I made several calls in which an answering machine answered indicating to send an email which I did after three emails sent to which no one has responded on 06012017 13012017 and 24012017 I find that as of the date of sending this notice no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. I request a refund of the amount paid (14508€) to the credit card I used to place the order.

missing parts in the grids scheme does not correspond to the product very very mecho

TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY … TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men

TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY ... TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men

The delivery time is PESIMOUS, BAD AND VERY LATE and does not comply with what it says on their page of delivery in 4 to 6 days. My order took more than two weeks my son and after claiming a lot of times they did not know how to give me answer ¡¡¡¡ The product buy

Not at all happy. Ordered on September 24 and still received nothing. Customer service mute for 2 days. No news.

No comms from Vendor until PayPal intervened We did eventually receive the product we ordered. However at first this vendor took the money, sent us an invoice then.. Nothing. After a few days we contacted the vendor asking what was happening. No response. We contacted them again. No response. Finally we resorted to opening a PayPal complaint in order to get a refund. The response was then instantaneous. Multiple emails kept us informed up until the point the goods turned up.

No comms from Vendor until PayPal intervened We did eventually receive the product we ordered. However at first this vendor took the money, sent us an invoice then.. Nothing. After a few days we contacted the vendor asking what was happening. No response. We contacted them again. No response. Finally we resorted to opening a PayPal complaint in order to get a refund. The response was then instantaneous. Multiple emails kept us informed up until the point the goods turned up.

After ordering 8 items on this site, I received the parcel 5 days later by Colissimo. What a surprise to see that I only had half of my order... The delivery note stipulated the total amount of my order. I called 1001 Maquettes to find out if all this was normal, and the advisor promised to keep me informed of what had happened. The next day, with no news, I decided to call again. The logistician calls me a liar... However, the advisor re-ordered the missing items. 5 days later, the post office called to tell me that my parcel had been opened and that there was only one item left. I call 1001 Maquettes again and they trigger a new order... Which turned out to be the right one. 4 weeks for items in stock. My 2-star rating takes into account the professionalism of the call center, but its

Still haven't received the goods after 5 weeks. I am now trying to get my 319€ back via PayPal.

You're asking me for an appraisal when I still haven't been delivered.

orders always take a long time to arrive, and this isn't the first time I've reported this.

Onbetrouwbaar Heel erg slecht! Zo lang het goed gaat en er geen vragen zijn en/of bestellingen aankomen niets aan de hand. Zodra een bestelling niet aankomt dan duurt het weken (echt waar, weken) voordat ze je vraag (waar blijven de spullen?) in behandeling nemen. Het antwoord komt dan niet verder dan: 'we hebben het weken geleden gestuurd'. Ondertussen ben ik al weer twee maanden bezig om of de spullen te krijgen of mijn geld terug. De laatste 15 dagen hebben ze echter niet meer gereageerd op mijn mails. Ik zou er niets kopen. Je loopt de kans dat je je geld kwijt bent.

Onbetrouwbaar Heel erg slecht! Zo lang het goed gaat en er geen vragen zijn en/of bestellingen aankomen niets aan de hand. Zodra een bestelling niet aankomt dan duurt het weken (echt waar, weken) voordat ze je vraag (waar blijven de spullen?) in behandeling nemen. Het antwoord komt dan niet verder dan: 'we hebben het weken geleden gestuurd'. Ondertussen ben ik al weer twee maanden bezig om of de spullen te krijgen of mijn geld terug. De laatste 15 dagen hebben ze echter niet meer gereageerd op mijn mails. Ik zou er niets kopen. Je loopt de kans dat je geld kwijt bent.

I placed an order on November 8 and to date (16) nothing has been delivered. They do not answer the customer service phone and I have insisted a lot. Neither to the e-mails .... It smells like a scam to me. I will return the order as soon as it arrives. The company is a disgrace in terms of customer service. Nothing to recommend.... #113787

Ordered on this site on 2nd October … Ordered on this site on 2nd October where it specified 2 day delivery. A week later told it wasn't in stock and they didn't know when back in so offered a voucher or refund. I asked for a refund which I still haven't received then to be told it's been shipped ...... it still hasn't turned up , no refund , no replies to emails and no one answers the phone !!! My partner still hasn't received his birthday present and quite frankly I'm appalled at the unprofessional conduct of this company!!!

Ordered on this site on 2nd October ... Ordered on this site on 2nd October where it specified 2 day delivery. A week later told it wasn't in stock and they didn't know when back in so offered a voucher or refund. I asked for a refund which I still haven't received then to be told it's been shipped ...... it still hasn't turned up , no refund , no replies to emails and no one answers the phone !!!! My partner still hasn't received his birthday present and quite frankly I'm appalled at the unprofessional conduct of this company!!!!

The delivery only took place a week after the agreed date. This was already annoying as the delivery time was the decisive argument when choosing the online store. In addition, no information was provided about the delay and tracking via the 1001 Modellbau website did not work either. When I asked about the delay and the problems with tracking the order, all I got back was a standard text saying "I always try to satisfy customers as quickly as possible". However, the goods finally arrived (far too late) and are in order. After all. Response to the seller's reaction: The order was placed on 24.09. and was paid for directly via PayPal (I have the order confirmation). The delivery on 07.10. therefore took place 13 days after the order. Much later than stated.

TERRIBLE EXPERIENCE !!!. They do not answer the phone or emails. A disgrace. I leave my order number in case they deign to lend you some agencion as to charge there has been no problem. 113787 .

The parcel arrived in good condition. The model box inside was already open, the bags containing the parts were open and some parts were already in the box.

No follow-up from the seller to the preparer, and in the end the order is not complete and no credit note is issued. I'm losing money

Have not received the package and ... Have not received the package and several attempt to contact vendor have received no response

Have not received the package and … Have not received the package and several attempt to contact vendor have received no response

The delivery time was extremely long. (14 days) The item leaves a lot to be desired. The best thing are the stickers. In my opinion, the model is not worth the money. I would definitely not buy it again.

I will never order from this place ... I will never order from this place again!!!

It's been 3 months since I gave my opinion to explain that it's been a year since I placed my order and I still haven't received anything. They replied that they would refund me as soon as possible and still nothing after sending 2 emails with no reply. As I had already said, don't buy from them anymore, too expensive and no respect for the customer. So when can I expect my refund (10751 euros) in 1 year's time?

1001 maquettes debited €3018 from my Visa card on 02 October and I've been waiting for delivery for nearly 20 days. Every 2 to 3 days I receive S M S from mondial relay telling me that the delivery point is unavailable. This company doesn't even deserve a star. I'm going to ask for the

bjr the last cde put in bulk in the box incomplete? especially in colissimo? 6€90 of frai

on all my orders (13 in all) too expensive too long except by chat communication is non-existent we do not respond to email reminders and calls 1 time on 1001 poorly managed stocks the only speed is for cashing checks before checking if the products are in stock. serve 1001 excuses is perfect but there has never been any improvement so finished for me I found largely mie

Order placed on 0109. Should be delivered between 21 and 2509. Finally sent 0210. 11 models ordered (and announced as in stock) 3 were gradually declared unavailable. So I've been collecting discount coupons. No seriousness, no improvement for 1 year (3 orders).

I will never order from this place … I will never order from this place again!!!

1001 Maquettes I felt that there was not enough communication on the status of my order. I had to ask more than once only to be told it will be shipped shortly which told me nothing. It left me with no confidence that the order would ever be shipped. On value for money I felt that I have been ripped off on price as your selling price was£55 whereas Welsh Models who supplied the kit sell it for £39.27 which is 40% more which is why I am saying I was ripped off by 1001 Maquettes. I would not use this company again. In future I will buy direct from Welsh Models.

1001 Maquettes I felt that there was not enough communication on the status of my order. I had to ask more than once only to be told it will be shipped shortly which told me nothing. It left me with no confidence that the order would ever be shipped. On value for money I felt that I have been ripped off on price as your selling price was£55 whereas Welsh Models who supplied the kit sell it for £39.27 which is 40% more which is why I am saying I was ripped off by 1001 Maquettes. I would not use this company again. In future I will buy direct from Welsh Models.

product poorly advertised merchandise does not correspond to what was offered

I have been waiting 6 months for the wings of my Fieseler Storch 285 Meter. There has been no reply to the e-mails sent to date. A lawsuit is being handled by my company lawyer in Germany. It looks like a lawsuit in Germany is without much success. You have to sue in France where the sender of the parcel is at home. In Germany, there is only the Internet site. Nobody answered the phone after several attempts. The orders are redirected to France. The e-mails too. The e-mail address is on the page with (.fr. Is France !!!!) I would only pay with Paypal.