Customer reviews of 1001hobbies

Incomplete address so I had to call the delivery man to get my parcel. I find this unacceptable and will no longer order from this site.

The fuselage of the A330-200 I ordered has the dimensions of an A330-300! so it has the decor of a -200 with the size of a -300.

i contacted the company via email as ... Appalling customer service! I contacted the company via email as the product I received was not what I expected and wanted to see if I could return said item, and I am yet to hear from them, three months later!

i contacted the company via email as … Appalling customer service! I contacted the company via email as the product I received was not what I expected and wanted to see if I could return said item, and I am yet to hear from them, three months later!

The frustration with my Fieseler Storch 285Meter continues. Since I only received the fuselage and no wings. Now they want to send me a package that weighs 32kg. But the whole plane only weighs exactly 81 kg !!! Why the wing weighs 32 kg is inexplicable to me. They put stones in the package. Now they are asking me to pay an additional 100€ to send a 7kg package. I ordered on August 1st and paid correctly. Only the fuselage box was delivered. The wings are still missing today. I have written over 10 e-mails. The plane has cost me 710€ to date. Now another 100€ plus delivery in Switzerland. The excuse of an error in the logistics center is a joke. I will probably have to order the wings from the manufacturer in Vietnam. The color of the wing (yellow) is not available in Switzerland. As of today, 23.10.2017, I still don't have the missing parts in my house. The reply says in a few days ...even after 3 months I still haven't received a wing, tail unit and rudder. Reply to e-mail only excuses because of customs problem Sent from my iPhone

Der Frust mit meinem Fieseler Storch 285Meter geht weiter. Da ich ja nur den Rumpf erhalten habve und keine Flügel. Jetzt wollen die mir ein Packet senden Das 32kg wiegt. Der ganze Flieger wiegt aber nur genau 81Kg!! wiso der Flügel 32 kg wiegt ist mir unerklärlich. Da haben die Steine ins Packet gelegt. Nun verlangen sie von mir um ein ca. 7kg Packet zu senden 100€ zusätzlich. Ich habe am 1. August bestellt und korrekt bezahlt. Geliefert wurde nur die fuselage Box. Die Flügel fehlen bis heute. Über 10 E-Mail geschrieben. Der Flieger hat mich bis heute 710€ gekostet. Nun kommen noch 100€ dazu plus Zustellung in der Schweiz. Die Ausrede vom Fehler im Logistik Zentrum ist ein Witz. Die Flügel muss ich wahrscheinlich beim Hersteller in Vietnam bestellen. Die Farbe vom Flügel (gelb) gibt es in der Schweiz nicht. Leider ist immer noch kein Flügel und Leitwerk und Seitensteuer bei mir trotz versprechen eingetroffen. Ich warte schon 4

not correct at all worry about suppliers and have paid for this I am very disappointedÃ

worst customer service and worst online model store

Couldn't get in contact Couldn't get in contact, answer machine always they were closed.Late on on delivery. Product was fine

Couldn't get in contact Couldn't get in contact, answer machine always they were closed.Late on on delivery. Product was fine

Very, very long delivery times

failure to meet deadlines

Gift-wrapped!!! To be desired Packaging of the model damaged and dusty. I understand that with my 20 € purchase I'm not one of the super customers... But that's really making fun of me.

Heller te20 kit excellent.took 3 weeks ... Heller te20 kit excellent.took 3 weeks to arrive .tracking didnt work..1001 didnt reply to e mails or answer phone..kit only arrived after complaint to pay pal. Glue fell apart on opening..paints and brushes v good packing was excellent... Id have to be persuaded they sorted their customer services to buy again. I was asked for this review same day i had to complain to paypal! Sorry but need to give h. onest review

Heller te20 kit excellent.took 3 weeks … Heller te20 kit excellent.took 3 weeks to arrive .tracking didnt work..1001 didnt reply to e mails or answer phone..kit only arrived after complaint to pay pal. Glue fell apart on opening..paints and brushes v good packing was excellent... Id have to be persuaded they sorted their customer services to buy again. I was asked for this review same day i had to complain to paypal! Sorry but need to give h. onest review

Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr

Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr

Well, I am still waiting for them to send me a product that I ordered 5 days ago and that they advertise on their website as 24 hour delivery. If you need it for something urgent I do not recommend the product I do not know what is its quality since I have not received it yet not even the tracking number of the parcel.

I AM STILL WAITING FOR A REFUND I AM STILL WAITING FOR A REFUND FOR A MODEL CAR THAT I SENT BACK (13/8/17) I DID RECEIVE AN E MAIL THAT WAS IN FRENCH WHICH I COULD NOT UNDERSTAND, AND THE PHONE CALLS THAT I HAVE MADE DID NOT HAVE ANY EFFECT AND CANNOT E MAIL AS THE ADDRESS DOES NOT GET RECOGNISED. THE SERVICE THAT I HAVE RECEIVED DOES NOT MATCH WHAT OTHER PEOPLE HAVE SAID.

Good service, ultra slow delivery The purchase experience was smooth and effortless, buut the product hasn't arrived yet, so points off for that. I would be happy to do another review when my order arrives.

I AM STILL WAITING FOR A REFUND I AM STILL WAITING FOR A REFUND FOR A MODEL CAR THAT I SENT BACK (13/8/17) I DID RECEIVE AN E MAIL THAT WAS IN FRENCH WHICH I COULD NOT UNDERSTAND, AND THE PHONE CALLS THAT I HAVE MADE DID NOT HAVE ANY EFFECT AND CANNOT E MAIL AS THE ADDRESS DOES NOT GET RECOGNISED. THE SERVICE THAT I HAVE RECEIVED DOES NOT MATCH WHAT OTHER PEOPLE HAVE SAID.

Good service, ultra slow delivery The purchase experience was smooth and effortless, buut the product hasn't arrived yet, so points off for that. I would be happy to do another review when my order arrives.

I have been waiting 14 days for my order ref. 111147 and they said the delivery time was between 4 and 6 days. Nobody informs me of anything and I have sent 6 mails constantly complaining. They have a horrible customer service. I have called several times to the phone number provided on the website and no one answers. It is the first and last time I buy here. If tomorrow I have not received the product or any information about it, I am going to denounce them.

I'll tell you this much: * promotion that vanishes! * model received does not correspond to the one ordered! out of 2 products ordered, that makes a lot of difficulties to use only this vocabulary Cordi

IN FACT I DO NOT KNOW I HAVE NOT YET RECEIVED MY ORDER IF YOU CAN DO SOMETHING THANK YOU

Be very careful in dealing with this company. Not all of their customers love them! Ordered Nimbus 4000. Goods arrived with outer packaging undamaged but contents including polystyrene absolutely wrecked internally. Some parts were also missing. Emailed the company and tried communicating with them on their website twice and now, 7 days later, still no reply or contact from them. I am willing to find a way forward but they seem to be ignoring the situation. Perhaps a trip to their premises might persuade them to address this properly!

Be very careful in dealing with this company. Not all of their customers love them! Ordered Nimbus 4000. Goods arrived with outer packaging undamaged but contents including polystyrene absolutely wrecked internally. Some parts were also missing. Emailed the company and tried communicating with them on their website twice and now, 7 days later, still no reply or contact from them. I am willing to find a way forward but they seem to be ignoring the situation. Perhaps a trip to their premises might persuade them to address this properly!

Good offer fast service BUT HIGH PRICE LEVEL IN COMPARISON WITH CERTAIN OTHER SITES EXAMPLE: 16 IEME ESCADRON TONY SHOP ...

Parcel arrived open poorly packaged Crushed box Not great for a

I bought a model airplane Fiseler Storch size 2850mm. But I only received the fuselage. (airframe), the wings, the tail unit and the rudder were not included. A complaint was only answered in English. A return shipment to France easily cost me 150€ Very large package. The package was also incorrectly declared. Had to pay a delivery charge of 60sfr in addition to the ch VAT of 40sfr. My complaint was answered in English. But I ordered in Germany. The whole thing is now costing me 800€ for half a plane, I'll leave the letter as it is and wait for the rest of the delivery. If they iron out the mistake, I'll give them 5 stars. !!!!!

I did not receive the parcel!

I ordered 1/48 scale decals but I got ... I ordered 1/48 scale decals but I got 1/32 instead. So I sent them back in the hope that they would fix this mix-up.

I bought a body and when I received it, it was very damaged and broken at the back. I sent an email to customer service to report the problem and they never replied.

I ordered 1/48 scale decals but I got … I ordered 1/48 scale decals but I got 1/32 instead. So I sent them back in the hope that they would fix this mix-up.

Order placed on August 04 and still being processed. In order to find out why my order is still not being processed, two messages have been sent which have so far gone unanswered.

Painting well packed but big problem of delivery which obliged me to seek my parcel during two day in diferent post office whereas I paid 7€ of carriage costs (more expensive than my comand

I'm going to try to be as""honest"" as possible, to start with it's unacceptable to write"" our customers adore us"" when there are so many negative reviews. As far as I'm concerned, I placed an order for more than 100€ validated on July 20 for the site and since July 24 it""has been in process"". Like many people, I naively tried to contact customer service by e-mail to get more details. And you know what .... no answer theoretically this-said service will wake up at the sight of my notice by saying substa""we did not receive your mail"".... This is all the more unacceptable given that the numerous customer service responses to other negative reviews boil down to "our suppliers are behind schedule". When we know that many other internet platforms offer the same services with globally identical prices and that from experience, in the event of a problem, they inform their customers and make a commercial gesture. I can only conclude by saying that, as you will have understood, I don't intend to repeat the experience, and to let my many model-building friends know that this site is unprofessional.

Product marked in stock in fact not delivery times very long so I was offered to place my order colissimo phone to shorten the time that was not done order July 22 received August 3 mondial relay in a word incompetent first and last time

Poor site management. Item displayed as available and in fact not available order placed on hold for missing item therefore delivery too late this is not the purpose of ordering on the net.

Reply to 1001 maquettes: yes, I did receive your parcel today, but it was too late! And yes the Post Office is right the box was much too big to fit in my Mailbox. What's the point of taking a Colissimo without a signature if I have to take a day off work to receive your package!!!! AND NO, I WOULD NOT RECOMMEND YOUR WEBSITE given the lack of interest you show in your customers. Very disappointed parcel still not received after 5 days despite almost 10 € postage colissimo without signature. At 1001 maquettes they tell me it's the Post Office's fault. At the post office, the package doesn't fit in your box.