Customer reviews of 1001hobbies

I ordered 2 airplane models for 121 euros but when I received them they were small. I wasn't expecting that given the relatively low price.

Wrong model. Message: Hi I received this order today, 4/11. However you have sent the wrong model. As you will see from my order I ordered model HA7501, which was the one advertised, including photos, on your web site. You have sent me model HA7506, which has a completely different colour scheme. Order ID: 89285 Product: BOEING P-26A PEASHOOTER Sent this to 1001 on 4/11 which they confirmed they had received. Have heard nothing since, now 11/11.

Product never arrived. I ordered my product on October 22, 2016 and I still have not received it (November 10, 2016).

Product never arrived. I ordered my product on October 22, 2016 and I still have not received it (November 10, 2016).

Wrong model. Message: Hi I received this order today, 4/11. However you have sent the wrong model. As you will see from my order I ordered model HA7501, which was the one advertised, including photos, on your web site. You have sent me model HA7506, which has a completely different colour scheme. Order ID: 89285 Product: BOEING P-26A PEASHOOTER Sent this to 1001 on 4/11 which they confirmed they had received. Have heard nothing since, now 11/11.

Still not received my order! Takes too long to deliver.

For my part, I find this site to be a real dud. I order three articles all in stock in the category""accessoires train"". Still no delivery after 23 days. Sent three emails with no reply. Impossible to contact them by phone as the customer service number is a disc which asks you to contact them by email (to which they do not reply). I make a claim via Paypal on Friday and miraculously on Monday I'm told that an item is missing and I'm offered a credit note or the possibility of ordering other accessories. I replied that I was no longer interested and asked for my order to be cancelled. Once again, they turned a deaf ear and sent me my order with a credit note, which did not include shipping costs. (forced sale) Given the small sums involved, and to put an end to this spiral, I ordered other accessories for the amount of the credit note, again with shipping costs at my expense. I've just received my second order after 15 days. In the meantime, to make sure I didn't miss my grandson's birthday, I ordered from l'atelier du train, which I received in three days.

Still not received my order! Takes too long to deliver.

I ordered an item from the store on 21.10.2016. This was reported to me on 24.10.2016 as shipped but unfortunately has not arrived until today 07.11.2016. Something like this does not have to be the fault of the model store. What is annoying, however, is that my attempts to contact the seller - apart from an automated reply - were simply ignored. So I have no goods and with this type of customer service it will be extremely difficult to get back the money I have already paid. I should probably close the account I created...

30% of items in stock were not delivered. Deliveries after one month. Credit notes do not always work. A refund promised twice has still not been made. A disaster and no s

Slow Delivery Overcharged Postage !! NOT delivered by DHL. but by normal postman.

Slow Delivery Overcharged Postage ! NOT delivered by DHL. but by normal postman.

Order placed on 1610. Delivery estimated between 1710 and 2010 according to the site. Some of the items in my order were mentioned as having a 10 to 12 day lead time. Today is 111, a public holiday, but the 12 working days have passed and despite 2 reminders by e-mail, no response. No news of the order. Good choice of products but not serious about delivery times and customer information. And from reading the various reviews, I'm far from being a good customer.

Hello I ordered a Jouef starter set on this site and now some parts are missing from the box. I contacted them and found young people who know absolutely nothing about model railroading. I don't think I'd recommend this site to anyone or that I'd order it myself.

order and payment on 0309 delivery on 3009... Missing a reference which is not indicated in the delivery note but no explanation and no response from customer service despite numerous reminders. I no longer order from this site

After almost a month and a half I am still waiting for my order. I would not worry if there was communication but after several failed attempts to contact them by email to know their status I decided to open a dispute with Paypal because it seemed to me that they were teasing me. Needless to say they have not even responded to the dispute but luckily Paypal is responsive and I am confident that I will at least receive my money back.

for my 1st order not a success despite several reminder emails still not satisfied pity.but it's the evil of the century no one cares so I have to give in to it even though I'm not old"""grouchy

lack of communication regarding deliveries (more than a month to receive the order) explanation of why difficult to know while the competition delivers in 48 h. too bad because the choice of products is interesting and consistent with the order. Respect your deadlines!!!!! Sincerely J

I cannot evaluate because I have not received anything I have purchased.

Delivery too long to wait

What A RIP OFF I paid £26.00 for what I thought was a Supermarine Spitfire T9 two seat trainer with decals model kit, but turns out I paid £26.00 for badly detailed and moulded bits of plastic. I now have to purchase a Supermarine Spitfire MK 9 model kit to obtain the model I thought I was purchasing. They need to make it very clear on the website that you will be paying of OVERPRICED bits of plastic.

What A RIP OFF I paid £26.00 for what I thought was a Supermarine Spitfire T9 two seat trainer with decals model kit, but turns out I paid £26.00 for badly detailed and moulded bits of plastic. I now have to purchase a Supermarine Spitfire MK 9 model kit to obtain the model I thought I was purchasing. They need to make it very clear on the website that you will be paying of OVERPRICED bits of plastic.

Of the two orders I have placed on this site have been delayed at least one week longer than I had chosen with the shipping costs.

3 weeks of delay in delivery and when I wanted to return the order (after 2 emails) I was told that it was no longer possible.

Good the 10th of this month I made 2 orders also quite high price to reach the canary islands total that I do not care because it was for a birthday gift which has already passed dates you andais dissatisfied with the disappointments that you produce in your customers but we and I especially in my case besides taking quite the order that in the end it does not matter as long as it arrives in favorable conditions you are not able to answer me through the web messages that I sent that are not few and also important. important One was for the selection of colors that I wanted for the model which supposedly I can choose and I put which I wanted with their respective reference numbers total that you passed everything and you sent me the colors that you considered the next problem is the tracking of my order through DHL to say that the order is not found anywhere I asked you where I could look at it and again you ignore my question that I have to think that my order drifts to know in what conditions it will arrive and when it will arrive? I don't understand anything but if out of 20 people 19 consider the management of the company to be bad, then we are not the ones who are unfair but you are.

I placed an order at the beginning of July and the parcel never arrived. After checking with the site at the end of August, they offered to cancel my order. And this day the 09-09-16 they announce me that refunding cannot be made since the parcel would have arrived the 20-07-16........ I advise you not to place order on this site. today 24-12-16 In spite of a registered letter to the manager no answer.

Decal order Not happy with the service.....after seeing and paying one price for decals, my invoice for billing showed a higher price of about $4.50 higher than should have been....They said orders will be shipped in about 6-8 days after receving. which was on Aug 17,...its now been over 2 weeks and my order says its still being processed...I have written them twice asking about my order and as of yet no reply..I understand it comes out of France, but there should be some connection here...Customer service is a 617 area code...so NOT HAPPY WITH SERVICE AT ALL!!!!!!

Decal order Not happy with the service.....after seeing and paying one price for decals, my invoice for billing showed a higher price of about $4.50 higher than should have been....They said orders will be shipped in about 6-8 days after receving. which was on Aug 17,...its now been over 2 weeks and my order says its still being processed...I have written them twice asking about my order and as of yet no reply..I understand it comes out of France, but there should be some connection here...Customer service is a 617 area code...so NOT HAPPY WITH SERVICE AT ALL!!!!!!

Order placed 240716 we are 030916 and the order has still not been shipped. The page still announces a delay of 4 to 6 days on this product. No news by email since August 7th. No answers to my questions. This site is not

Received a different item then I ordered. I ordered an item based on the picture and then received a different item. They won't respond to my email about the incorrect item.

Received a different item then I ordered. I ordered a item based on the picture and then received a different item. They won't respond to my email about the incorrect item.

I placed an order last 0608 and still have not received it. Apparently there was a stock problem which was not indicated on the web at the time of purchase and the last news I have are from last week. I have tried to get in touch by all the phone numbers listed and it is impossible and via email I have not received any response. Very little series

Not a UK Company-'1001 Modelkits' I was furious that they gave the impression you were ordering from the UK when I fact they are located in France. After almost a week, I got an email to say ""your order is being processed"" say what?! How hard is it to go pick 2 cans of spray varnish and pack them? After another week my item arrived. Why would I wait 2 weeks for an order from France, when I can buy exactly the same product WITHIN the UK. Misleading.

Not a UK Company-'1001 Modelkits' I was furious that they gave the impression you were ordering from the UK when I fact they are located in France. After almost a week, I got an email to say ""your order is being processed"" say what?! How hard is it to go pick 2 cans of spray varnish and pack them? After another week my item arrived. Why would I wait 2 weeks for an order from France, when I can buy exactly the same product WITHIN the UK. Misleading.

Where is my order I ordered a couple of masking sets on August 11, 2016 I received a note on August 12, 2016 that my order was processed and that my payment was received. I have yet to receive any correspondence with a ship date or DHL tracking number. I have since sent 2 more request and no answer. This is not the way to run a business. The sets I ordered were in Stock.

Where is my order I ordered a couple of masking sets on August 11, 2016 I received a note on August 12, 2016 that my order was processed and that my payment was received. I have yet to receive any correspondance with a ship date or DHL tracking number. I have since sent 2 more request and no answer. This is not the way to run a business. The sets I ordered were in Stock.

I have been charged for shipping even though I exceeded the amount that according to their website they promise not to charge you in addition to the delay in receiving the package. One and no

Very long delivery time no response to emails (only after a few days)

Nothing received after three weeks. Not very serious. I do not recommend it at all

More than a week late.