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E
Rating: 2 out of 5
Hello. For these simple pots of paint, the shipping time was very long, I am not used to such delays from 1001Hobbies.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 680 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1 and 2 stars
Reset filtersA
Rating: 1 out of 5
Package not shipped on time, customer service unreachable, no order tracking
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L
Rating: 1 out of 5
Item ordered at the beginning of August for a birthday and received at the end of December...
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Y
Rating: 1 out of 5
When I placed my order, I requested cancellation on the same day. And this several times afterwards with each message notifying me of its preparation. Unfortunately, no effect. I will not pick up the package and hope to be refunded as soon as possible. Thank you
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C
Rating: 2 out of 5
The received product was defective and I have been waiting since November 27 for a response from customer service.
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C
Rating: 2 out of 5
The product matches, but very disappointing how it was packaged. Despite having paid for double packaging. Fortunately, the product did not arrive damaged even though the box was all broken. I expected more care in the packaging given the amount paid.
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B
Rating: 2 out of 5
Hello hobbies, since an item I ordered cannot be delivered, I would like a refund of the advance payment instead of a credit. Please initiate this transaction. Best regards, B. John
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S
Rating: 2 out of 5
Unreliable delivery. It went as follows: - Item was on pre-order with a guessed delivery date. Order placed well before this date. - Date passes, the item in the shop changes from Pre-order to In Stock. With a significant number of pieces. - Stock of the item goes down to 0, and goes back to pre-order for a much later date - Send a message to customer service to see what is going on - Get no response - Multiple messages, no response - Suddenly delivered much later 1001hobbies are not scammers, but their site contains unreliable information and they do not respond to logical questions. And you just have to hope that your order ever arrives.
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K
Rating: 1 out of 5
Despite multiple reminders, I have not received my money for my return to this day. Not good customer service.
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E
Rating: 1 out of 5
No customer service that helps when you complain. I ordered something at the beginning of October and it arrived at the end of November, although only two weeks of shipping were promised. I will not order here again.
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T
Rating: 1 out of 5
Wrong box was delivered
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M
Rating: 2 out of 5
Delivery address no longer existed!, and 1001hobbies is/was unreachable by email and phone not! French emails about shipping are incorrect Well everything solved by DPD and package received later
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G
Rating: 1 out of 5
Funko pops arrived damaged and impossible to communicate with the service
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A
Rating: 1 out of 5
the stuff arrived after three months
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F
Rating: 1 out of 5
The site stated shipping in 3/4 days...... it arrived after more than a month.
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A
Rating: 1 out of 5
Too long times and wrong shipping address
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F
Rating: 1 out of 5
AFTER ALMOST A MONTH THEY STILL HAVEN'T DELIVERED THE ORDER, THEY DON'T RESPOND TO THE COMPLAINTS AND THEY DON'T REFUND MY MONEY.
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M
Rating: 2 out of 5
The order was delivered two months after the order was received, and in response to my inquiry, I was only answered two weeks later.
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E
Rating: 1 out of 5
I made a wrong purchase but you do not refund the money, only a voucher to buy something from you again. This is absurd. Since I communicated it just a few minutes after sending my credit card details. You could have honestly and correctly canceled the payment without even shipping the item.
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C
Rating: 1 out of 5
I had to wait more than 3 months for my paid order to be delivered and received neither an apology email nor compensation, I find that very sad.
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K
Rating: 1 out of 5
Scammers. Ordered in March, in November I am still missing part of it. Called and emailed multiple times, little to no response. Until I finally get feedback: they created a discount code. As if I would ever want to order anything from these scammers again. NEVER, NEVER AGAIN. BE WARNED! A discount code... Unbelievable. I requested my money back, but of course no response yet. So, theft... NEVER ORDER HERE!!!!
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R
Rating: 1 out of 5
My order is not complete and there is no response to my email about this.
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L
Rating: 1 out of 5
I bought a combustion engine from 1001 hobbies and found that it does not fit in my car. After returning the engine, unfortunately, after multiple requests, I only received a credit note and not my money back.
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J
Rating: 1 out of 5
Order placed on July 10, 2025, last figurine received on October 30! 112 days later!! Lack of professionalism, no communication without follow-ups, no commercial gesture, nothing. Don't hesitate to pay a few euros more with the competition, it will save you an incredible amount of time...
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L
Rating: 1 out of 5
Order placed in May 2025, one of the products being on backorder for months, I requested twice, unsuccessfully, to cancel the order and get a refund without fees (and yes because beyond 14 days they impose a management fee of 25% of the total order, which in my opinion is a violation of Article L216-2 of the Consumer Code that allows the consumer to withdraw without fees if the order has not been fulfilled beyond a period of 30 days). Order received in November 2025, order not compliant, two products are missing and the product that was on backorder is not compliant. In short, a big scam and deplorable customer service.
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D
Rating: 1 out of 5
Everything is very good
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A
Rating: 1 out of 5
Package arrived damaged. Delivery location not respected. I had to go to the local shipping company's office to pick it up.
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A
Rating: 1 out of 5
A huge delay
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D
Rating: 1 out of 5
I sent them an email and they didn't respond, what is that? I canceled my item and they still send it, crazy.
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W
Rating: 2 out of 5
It took a long time before the items were available. Uncertainty about who took over the shipping from Chronopost in the Netherlands and where the package was ultimately delivered. Annoying that 1001 hobbies was not reachable by phone. After the message that the package was delivered, it took another 4 days before I could pick it up.
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R
Rating: 1 out of 5
I bought a cmk A-1H detail set and received some 1/72 figures from cmk! I complained and didn't receive any contact! I will never shop on this site again!
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T
Rating: 2 out of 5
1 week of delay is really too long
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D
Rating: 1 out of 5
Hello, it is rare for me to give such a bad rating but almost 2 months before receiving the ordered package 2 weeks before my son's birthday. We are 2 unhappy customers. Moreover, the only means of communication was emails. To top it off, not even a commercial gesture. As someone who is in sales, I don't find this acceptable.
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J
Rating: 1 out of 5
8 months to be delivered. While it was noted that the items were available. It's a bit long... At a minimum, you could have communicated. I only received vague and non-specific responses and only when I asked you. So yes, I am disappointed with the experience
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C
Rating: 1 out of 5
15 days between the purchase and delivery for a board game. I do not recommend this site
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A
Rating: 1 out of 5
After 1 week without news, I have written 3 emails regarding the status of my order, without any response. I then called both your French and Dutch customer service, but there was no response from the French side, no one picked up, in the Netherlands I received an automatic message... that I had to send an email...?? Only after a customer at Paypal intervened did they wake up and my shipment finally arrived.... sad.
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A
Rating: 2 out of 5
Failure to respect the announced delivery time upon receipt of the order...
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G
Rating: 1 out of 5
1 When I went to pick up my package at the Pickup point, they asked me for my ID number which I do not have (thank you for this hassle) 2 The colors in the small paint pots do not match the navy blue I was looking for. The Hobby 54 labeled navy blue is black The Heller 077 labeled navy blue is also black so straight to the trash. The shipping cost is very exaggerated. So 1001hobbies is to be avoided for me. Gilbert Courtois.
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A
Rating: 1 out of 5
They told BRT it was a delivery to a Fermopoint, except they used my private delivery address, due to this mistake BRT refused to deliver it and I had to collect it from a pickup center. Also, the package was torn apart and the game box was visibly ruined in a couple of places.
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A
Rating: 2 out of 5
1 month for delivery is way too long
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