Customer reviews of 1001hobbies

I asked for some details, including the battery replacement because the connector is different and I have not yet received a response.

The model box was open, with many loose pieces and the two front tires missing.

The package arrived a month after the order because the outdated site showed the item as available, when in fact it was not at all.

The announced colors do not match.

Delivery too long

Three months to deliver my order and one pot of paint is missing. I cannot be satisfied

Too long delays between order and receipt

Package received with a release date pushed back by 6 weeks without notification and no response from customer service

You did not send the correct reference, you have asked me several times! You have a communication problem!

Very long delivery time! I have been waiting for 5 months for 2 items that were supposed to be in stock when ordered... Not so.

3 months to receive 2 rolls of fabric, 2 spray cans of paint, and one glue really very long especially without notifying on the site about the supply shortage and without apologies. Moreover, unreachable by phone and does not respond to messages. Even from Asia now it's faster. Really very disappointed with 1001 hobbies. Best regards

Order placed in early July 2025, delivery delayed due to a supplier shortage with a delay announced of 1 to 2 weeks. By the end of September still nothing received from 1001hobbies, no message or package. Complaint filed and the situation is resolved. Amazing! Even the AI that answers the phone had no response. A developing structure, did well but times are changing!

A jar was open, therefore unusable

Hello, Delivery times are too long, especially since you are no longer in Montreuil, to pick up the products. Best regards

The order arrived more than a month later and half of what I ordered is missing. Moreover, customer service is unreachable. This site should be avoided at all costs.

It took almost three months to receive my order with no communication regarding order status.

Great, I recommend.

Disappointed with my last order,

My order arrived broken, I sent an email to 1001 hobbies but still no news from them, I am very unhappy.

Ordered last June for my son who was born on August 25, 2024. Finally received it on Saturday after many emails.

Delivery not in accordance with the order

Delivery times too long

Box arrived in bad condition Hopefully all the parts are there

I have been waiting for at least 2 months and I have only received half of my order!! NO I am not happy!

I selected the brt point but it never arrived, then I was contacted by brt to go pick it up quite far away.

I thought I was ordering a model but I only received some elements for this model (poorly explained).

6 Weeks of waiting for 1 week estimated at the order!!!

Poorly packaged, rolled up in weakly damaged cardboard, causing the corners and edges of the book to be dented.

An item marked available and shipped was missing from the package. No response to the phone or to my email.

my order is not complete I ordered parts for remote-controlled sailboat A+ 2024 sails in Mylar DF65 V6 V7 and V8 and boom 2019 of mainsail A I have not received the sails

Bought as a birthday gift, arrived three weeks late compared to when indicated. Called the Italian number 50 times, never received an answer. Called the French number 50 times, never received an answer. Sent 2/3 emails, NEVER received a response. Customer service is embarrassingly inefficient.

ordered 2 pieces received one yet billed 2 no response really disappointed with this site.

I received a package but it was not the items I had purchased. I had bought Display case boxes and I received 2 Bandaï models instead.

I did not receive the expected package and customer service is making it difficult

Delivery time very (TOO) long. I ordered another airfix item from another provider, result: delivery in 5 days and payment made after delivery.. while I was debited 48 hours after my order with you....

2 months of waiting expected to receive the package because out of the 5 products ordered, 2 were on pre-order okay it was planned I am waiting to have everything. In the end, after 2 months the package arrives but only with the products that were already available at the time of the order. So 2 products (paid) that I do not have. On the site they indicate that the order is finished, no response to the email at the contact address. Useless

Order number 511368, order reference YZZIBJCQM placed on 15-09-2025). At the time of delivery, the package was in severely compromised condition due to poor care in packaging: practically open, with torn packaging and exposed parts, and inside there was no type of protection to safeguard the purchased goods. Unfortunately, the contents were also found to be damaged, with the model boxes dented and ruined. I am attaching photographs that testify to the state in which the package was delivered to me. I chose to purchase from you precisely because of the numerous positive reviews, and I did not expect such a negative experience. I find it unacceptable that collectible items arrive in this condition. I await your response on how you intend to resolve the situation.

I received my package which was open, via the Carrefour relay point even though I had requested another relay point.

Pure nonsense

long delivery almost 3 weeks no explanation for the delay