Customer reviews of 1001hobbies

Delivery Haven't received my decals yet!

Delivery Haven't received my decals yet!

I asked for replacement of a color ordered double was not done. A 5 euro discount coupon I was given was not applied. I got a tube of putty all crushed (maybe it's already been used??). The courier gave me a chance to change delivery address but then delivered to the original address. Better Amazon...

the best Revell Airfix Heller...!

We ordered a tank model which was delivered to us via a point relay. Unfortunately, when we unpacked it, we realized that the model was broken in several places. 1- They can't be reached on their famous telephone hotline 2- As suggested, I sent them an email to ask for assistance, and they replied that I could put the pieces back together and that they'd give us a €5 credit note as a gesture of goodwill. I'm not going to

Crap Advertised a product they had not got and only got a refund after I got paypal involved do not use this company

Bjr faudrait avant d'évaluer recevoir ce fameux produit il doit faire le tour du monde! cdt

Crap Advertised a product they had not got and only got a refund after I got paypal involved do not use this company

I chose a product that indicated 48H delivery but it took more than 10 days. Customer service is non-existent... BAD EXPERIENC

Esteemed reader it again strives me actually but now the frustration takes over. 30.11.2015 Confirmation of receipt of payment 30.11.2015 Confirmation of order 70725 23.12.2015 Notification of shipment of the model 12.01.2016 first query about delivery 21.01.216 second query about delivery with the answer I will clarify with the shipping service. Today is 1.02.2016 I order overseas or Australia and had never waited 8 weeks for the goods. Greetings from a model maker in Switzerland, Mario

never recived my goods Hope they will get back to me ??

never recived my goods Hope they will get back to me ??

I won't be ordering again!!!

never received my order

I give it two stars because I have not yet received the merchandise and I have been waiting for twelve days, even though they state in the order that it was shipped quickly.

I received an item labelled with the reference ordered, but the contents were nothing like it. After 48 hours, the after-sales service asked me again for a photo and references already supplied in a 1st e-mail, claiming to request a return label for the product. It took them over a week to realize that (following a request from me) their request had not been taken into account... The initial order dating from 211215 is still incomplete to this day. I can only imagine the worst for the future as these difficulties only concern the return of the wrong item and I'm not about to receive the right one! So much the better for those whose orders are error-free, but given the quality and efficiency of this box, I strongly advise against it (especially as their prices are high and I've found the same items elsewhere).

Customer Service needs lots of improvement Customer service needs to be improved a lot. No one picks up the support phone No one is available to discuss any issue Very sloe response through the on site contact facility Delivery times are not honoured

Customer Service needs lots of improvement Customer service needs to be improved a lot. No one picks up the support phone No one is available to discuss any issue Very sloe response through the on site contact facility Delivery times are not honoured

Order (E4KZT6RXN) placed over a month ago and still not sent (no reply to my emails). What's more, the merchant is asking you to place a new order for missing items (even though they are indicated as available on his site), with the items already paid for being returned to you, but with new shipping costs to be paid by you, knowing that the shipping costs are double the amount of the items ordered and that, for me, 4 items are missing (in addition to the order that was not sent), I'm looking at 15 euros in shipping costs for items that have already been paid for. If they're dealing with customers who place large orders like the one I placed (over 160 euros), their store won't last long. For my part, this is the last time I'll be ordering from this site.

Hello I ordered two models at the beginning of November. I waited more than a month for delivery (10 days announced on your site) to realize that one of the two articles did not correspond to my wishes. You sent me a colissimo return label (French postal service) even though I live in Belgium. I managed to get a friend who was going to spend a few days in France to make the return and colissimo announced that you had indeed received the package on 31122015. Since then I've had 2 emails 1 voicemail 1 chat with no response from you in order to get my order refunded. Who are we kidding? Not a single piece of information. Not a single message. Not a single reply to my requests... I don't like to give negative reviews because I believe that everyone has to work and a negative review isn't necessarily the best publicity for a company, but you've crossed the line here. Please contact me as I will be filing a complaint for theft and fraud with the appropriate authorities at the end of the week.

Missing and broken parts. When I received my model, it had 1 broken part and 2 missing parts.. I contacted the company. They said they would send the parts. Still no parts after several months. I contacted again. They said send photos of the parts from the assembly sheet with parts circled. Still no parts after more months. I contacted again, now they won't answer me. It has now been over a year.

Missing and broken parts. When I received my model, it had 1 broken part and 2 missing parts.. I contacted the company. They said they would send the parts. Still no parts after several months. I contacted again. They said send photos of the parts from the assembly sheet with parts circled. Still no parts after more months. I contacted again, now they won't answer me. It has now been over a year.

I placed an order almost 2 weeks ago and still haven't received anything.

Hello My last order (72365) was the subject of a delivery error having received the reference EDEX305 instead of the reference EDCX305. The error may be understandable given the similarity of the references, but the 2 products (photo-cuts) are totally different. What's unacceptable is that customer service/contact is totally non-existent: no one answers the phone (answering machine 24 hours a day) and no calls following a message left on voicemail. What's more, there's no response to the written messages left on the site. I therefore strongly advise against ordering! Delivery times are acceptable, but if your delivery doesn't correspond to your order, you'll only have your eyes to cry! What's more, in the event of unavailability (even though the order states otherwise), a credit note will be issued.

Rotten Service Was not told product was OOS when ordering. After 10 days e-mailed 1001 to find that they were waiting for stock. Useless as item was intended as a Christmas present Would never order from this site again

Rotten Service Was not told product was OOS when ordering. After 10 days e-mailed 1001 to find that they were waiting for stock. Useless as item was intended as a Christmas present Would never order from this site again

I placed the order on November 29, 2015 and received the goods on January 8, 2016. Unacceptable. I wrote to the people at 1001 via the site 3 times receiving a vague response only to the first message. Poor support. I will never buy from this site again

NO Recommended Seller!!! Order Reference BPFFHAPJR - placed on 12/02/2015. and at 12/31/2015 My parcel was shipped. They sent me a tracking Number 9405510200829864161*** their respond very slow! I paid $257.88 for my order, but I get nothing!!! I also report all those attempts to FBI, otherwise we have an issue with the local police department for this site! No respond for email, No respond for message on the site. No costumers service inside! I found A SNAKE waiting for a FROG on the site.

NO Recommended Seller!!! Order Reference BPFFHAPJR - placed on 12/02/2015. and at 12/31/2015 My parcel was shipped. They sent me a tracking Number 9405510200829864161*** their respond very slow! I paid $257.88 for my order, but I get nothing!! I also report all those attempts to FBI, otherwise we have an issue with the local police department for this site! No respond for email, No respond for message on the site. No costumers service inside! I found A SNAKE waiting a FROG on the site.

Shipping is too long they rely on a courier in my opinion bad .

Still waiting !!!! How the heck can you ask me about servive when I'M STILL WAITING FOR MY ORDER ????????????????

Still waiting !!!! How the heck can you ask me about servive when I'M STILL WAITING FOR MY ORDER ????????????????

Last November 25 I made a purchase of a kit which appeared on the web with stock. On November 27th the kit I bought appears as out of stock and with a restocking in about a month. On December 10th I decide to cancel the order and they tell me that they will refund me the full amount of the order. On December 11th they send me an email informing me that the product has been shipped. I contact them and after sending 3 emails to ask them what happened with the cancellation of my order they reply that the product was shipped before the cancellation was made (i.e. according to them on the 9th and according to the website on the 11th). After several emails they tell me that they will refund me half of the amount once I receive the email. I was supposed to notify them once I received the order. As of January 4th I have not received a response from the web nor half of the refund (I received the product on December 24th). If I do not receive an answer before the next 6th of January, I will contact you.

I placed an order 20 days ago and it has not arrived. Not only is it not arriving, but I have tried to contact them via telephone (being an international call) and via email several times and I get no response. If another week goes by and there is still no response I will proceed to file a complaint.

unfortunately the delivery days stated when ordering ( 6 to 9 working days ) were disregarded order placed Dec 12, 2015 expected delivery date should be 31122015 I am so angry it was a Christmas present..... We are not

I do not recommend this seller, no seriousness in stock management and customer follow-up. Ordered on 061215 for a christmas present. One item is missing OK it happens a refund request was asked. Then another article is out of stock and we have to wait for the delivery from the supplier. In the end, the product was unavailable, so a voucher was issued. Customer service by phone...on the site it's""customer service reactivated""... ha yes the voicemail tells you to connect to your account for more speed. Finally the icing on the cake on 211215 the tracking of my order indicates""colis expédi"" yet on the carrier's site it says ""reception des données"" consequently the package has not yet been given to the carrier... this will be the fault of the latter

I was supposed to be delivered 4 to 5 days later, but it's already been 11 days and I still haven't received anything. This is a lie and not

My package was supposed to be delivered 5 days ago. I still haven't received anything. Colissimo tells me that my parcel is ready to be shipped and will be handed over to the courier since December 17th. Today is the 22nd. I'll never get my present in time for the holidays.

disappointed with the value for money

garbage > 3weeks waiting for order. When i emailed about the delay, was told 1/2 of the order wasn't in stock, and he would send the instock stuff. Still waiting for that shipment 3weeks later. Poorest service of the 4 online hobby shops i use.