Customer reviews of 1001hobbies

Pathetic You asked me to review my current purchase from your organisation. My order number 61394 was ordered on 22nd June 2015 and I received an email on 26th June 2015 to say it has been shipped. Well, it is now 4th July and it has still not arrived. I would have to say your service is diabolically bad and I will not be ordering from you again when my order does finally arrive.

not all products are available. For the same product, the price is often 2 times more expensive than on other sites. For the same delivery quality, e.g. silo parcel, the price is 25% more expensive. In short, too expensive. For an unavailable product, there is no refund but a credit note. On another site, the product was at the same price but without the credit note.

Horrible I have not received the order even in other stores in the network as hobbymdelismo are more professional because I put the same address and in this case if I arrived.

False advertising, slow shipping, lack of communication on order status. I placed my order on May 23, 2015. It took them almost two weeks to let me know that one of my model kits was not in stock when on their website it showed available. It has been two weeks since then and I still have no order or any information on what the status of my order is. They have ignored numerous messages and phone calls concerning the status of my order. Bad customer service in my opinion, especially since I made a big order. This day and age taking a month to ""process"" an order is unacceptable. Taking a customer's money instantly and making them wait a month or more for their order to arrive is ""bad business"". Also the customer service telephone voice menu is in French not English and French. Not helpful to United States customers. They have a great website and seem to have a great selection of model kits. Lots of potential killed by bad customer service. Hopefully they will wake up and smell the coffee.(at least long enough to answer their phone) Another week has gone by and finally they have made contact with me.(Only because I posted a bad review in my opinion.) They claimed my order had issues in customs and that these issues had been resolved and my order would be shipped in another week. A week went by and I had heard nothing so I sent customer service an email about the status of my order. They claimed one of the items had been lost in shipment and of course it was no longer available. They did offer me another voucher for the price of the product. However a voucher is worthless if the company does not have the ability to process and ship a simple order. I have zero confidence right now that this company is competent enough to even handle another order. I want a full refund or I will take legal action against this ""scam"" of a company. Avoid this company. It is now almost July and I still have heard nothing about my order and have yet to receive any goods that I have ordered. Just a small piece of advice 1001 model kits: On a multiple item order if there is an item on someone's order that you do not have in stock (that you said you did have) send the items that you do have and don't hold THE ENTIRE order for weeks at a time. It would be faster for me to sail across the Atlantic and pick up the items from their warehouse in France! Pick up your phone! Communicate with your customers! Do not take their money unless you have rendered them a service.

Poor: only received half of my order! I emailed you guys on Sat so I thought I would hear back from you today but not yet. They shipped me a 1/72 scale Fairey Swordfish instead of a 1/48 scale B-17G Flying Fortress. I assume that you guys will make the order correct but I need to know what to do with the extra model. Thanks

Poor: only received half of my order! I emailed you guys on Sat so I thought I would hear back from you today but not yet. They shipped me a 1/72 scale Fairey Swordfish instead of a 1/48 scale B-17G Flying Fortress. I assume that you guys will make the order correct but I need to know what to do with the extra model. Thanks

False advertising, slow shipping, lack of communication on order status. I placed my order on May 23, 2015. It took them almost two weeks to let me know that one of my model kits was not in stock when on their website it showed available. It has been two weeks since then and I still have no order or any information on what the status of my order is. They have ignored numerous messages and phone calls concerning the status of my order. Bad customer service in my opinion, especially since I made a big order. This day and age taking a month to ""process"" an order is unacceptable. Taking a customer's money instantly and making them wait a month or more for their order to arrive is ""bad business"". Also the customer service telephone voice menu is in French not English and French. Not helpful to United States customers. They have a great website and seem to have a great selection of model kits. Lots of potential killed by bad customer service. Hopefully they will wake up and smell the coffee.(at least long enough to answer their phone) Another week has gone by and finally they have made contact with me.(Only because I posted a bad review in my opinion.) They claimed my order had issues in customs and that these issues had been resolved and my order would be shipped in another week. A week went by and I had heard nothing so I sent customer service an email about the status of my order. They claimed one of the items had been lost in shipment and of course it was no longer available. They did offer me another voucher for the price of the product. However a voucher is worthless if the company does not have the ability to process and ship a simple order. I have zero confidence right now that this company is competent enough to even handle another order. I want a full refund or I will take legal action against this ""scam"" of a company. Avoid this company. It is now almost July and I still have heard nothing about my order and have yet to receive any goods that I have ordered. Just a small piece of advice 1001 model kits: On a multiple item order if there is an item on someone's order that you do not have in stock (that you said you did have) send the items that you do have and don't hold THE ENTIRE order for weeks at a time. It would be faster for me to sail across the Atlantic and pick up the items from their warehouse in France! Pick up your phone! Communicate with your customers! Do not take their money unless you have rendered them a service.

Order not yet received

No way to log in this site works badly sent 3 emails without response a real disaster to flee apparently the positive reviews are therefore fictitious. S"" responsive"" misleading.

No way to log in this site works badly sent 3 emails without response a real disaster to flee apparently the positive reviews are therefore fictitious. S"" responsive"" misleading.

I bought three weeks ago. When the ten days were up (I have assumed they are business days) I sent them an email asking about my order. They replied with an email telling me to wait another week. I still don't have my order and they have asked me to rate my experience and no way.

On 03.01.2015 I placed an order on this site with PayPal payment. After 2 days they wrote to me: ""Your order is ready you can access the shipping tracking"". At the time I was surprised because the item had a delivery expectation of 10-12 business days. I thought it was a mistake so I waited a month without receiving the material before asking for clarification. They replied that they would do their best to ship the package as soon as possible (but wasn't it ready a month earlier?). After 2 months after the order and upon my request for explanation they informed me that the material was unfortunately not available that they were canceling the order and would credit my payment back. After 20 days of absolute silence I sent an email to solicit a refund but they did not respond. I waited another 15 days another reminder email but again no response. Another month passes and we are at 12.05.2015 another email from me and as usual they do not respond. As of today 03.06.2015 after 5 months after payment and almost 3 months after order cancellation they still have not refunded me. Finally also the hoax: on the site appears as available the item I had ordered. From what I have more above I leave to those who read me any assessment of the seriousness correctness and professionalism of those responsible for this site.

I placed an order for a material that was in stock according to the web, I made the payment, they confirmed the order and charged my card. And oh surprise a week after confirming the order and charging the card they tell me that they do not have the material. I do not think I will buy again in a store that first charges and then checks if they can fulfill the orders. I have been offered a lot of solutions that I expect to buy something else that they give me a voucher and ultimately a refund. I hope that at the time of reimbursement they will be in as much of a hurry to collect. Fernando M

Takes FOREVER ! Twenty-eight days after ordering, and paying, and no product. No explanation, no nothing. Very unhappy.

Takes FOREVER! Twenty-eight days after ordering, and paying, and no product. No explanation, no nothing. Very unhappy.

since 28:03:2015 i am waiting for my order or refund

Retailers are complaining about poor sales! The customer complains about the retail trade!

Ordered on April 29 with models and other in stock at the time of purchase and then patatttttra... out of stock more than a week after ordering, mail from customer service... we change the products ok no probleme et après 15 jours patttaaaattrrra plus en stock non plus avec c""CADEAU"" !!! un ""avoir"" avec des frais de port Tellement commerçant ces gens là?!?! STILL NOT ARRIVED !!!! INTERMINABLE FOR CHILDREN DON'T ANSWER TEL NB: ORDER FROM THE ENGLISH BCP PLUS SERI

2 months of waiting and still no sign of my order...

It takes a lot of nerve to ask for an opinion on a material that has NOT yet been received, I think you have a problem. I will NEVER advise anyone to buy your models.

order placed on May 04 it is the 12 no reception so daube or worse ... to sui

total con This company gives the industry a bad name do not respond to requests for refund do not have the product advertised no phone number or address listed on their site ,should have picked that up no reason other than they know they can't be contacted after they get your money. DO NOT TRUST THIS COMPANY.

total con This company gives the industry a bad name do not respond to requests for refund do not have the product advertised no phone number or address listed on their site ,should have picked that up no reason other than they know they can't be contacted after they get your money. DO NOT TRUST THIS COMPANY.

Sent wrong order. No response from customer service. I was sent an incorrect order and that incorrect order was also damaged. I contacted customer service two days ago and received no response. I am very disappointed with the transaction. I guess my next step will be to contact my credit card company and dispute the transaction.

Sent wrong order. No response from customer service. I was sent an incorrect order and that incorrect order was also damaged. I contacted customer service two days ago and received no response. I am very disappointed with the transaction. I guess my next step will be to contact my credit card company and dispute the transaction.

I ordered decals on sale that should no longer be offered because of their poor quality and asked questions that went unanswered. Delivery time

I placed my order on 18.01.2015 and paid immediately but never received anything. customer service only got in touch on 4.02.2015 after I had already sent several emails. here is the wording of the email: Sorry for the late reply. I contacted our logistician about your order. I will reply to you as soon as possible with more information. With kind regards The customer service 1001modellbau.de Since then I have heard nothing more from them, although I had sent a few more e-mails, I asked them to send me my money back or the goods. I will never order here again.

Delivery very slow impossibility to reach an adviser vocally that a provider for delivery still work. .....

Disappointment I was very disappointed with my experience. First, I waited several weeks before I was told they could not fulfill my order, but I was not told what was not being filled. Then I only ended up receiving four of twelve items I ordered. Store credit given but a lot of time wasted waiting to do a project that I was trying to do. I will look elsewhere next time.

Disappointment I was very disappointed with my experience. First, I waited several weeks before I was told they could not fulfill my order, but I was not told what was not being filled. Then I only ended up receiving four of twelve items I ordered. Store credit given but a lot of time wasted waiting to do a project that I was trying to do. I will look elsewhere next time.

I live in the Canary Islands Spain and I had to pay 30e for shipping in a private company but they sent it by ordinary mail which has a cost of 890e. I have been ripped off

Diorama base received folded and crumpled, straight into the garbage can... Site to avoid

I will not be ordering from this store again. Ordered on 5.3.2015 in process since 6.3.2015 since then nothing more. You write to support and get no reply. I have never experienced anything so bad. I can only advise against this store.

Not overwhelmed by the experience! I ordered a 1/72 Italeri fast build M7 Priest/Kangaroo kit. I only considered the order because of not being able to find this kit elsewhere. I feel that the price even though it was 'on sale', was still a very premium price compared to similar kits. I accept the fact that a higher price may reflect its rairity. I expected to receive the kit in about a week to 2 weeks, it ended up being close to 4 weeks. Customer service was available, if not at time a bit spotty. I must say they did try to keep me in the loop. I did get a shipping tracking number which was very nice. Once I received the kit, the box was a bit banged up, had a few pieces loose in the box off the sprue, and had no assembly instructions nor the decals that the box front said should be included. At present, I don't know if I would order from 1001 ModelKits again.

Not overwhelmed by the experience! I ordered a 1/72 Italeri fast build M7 Priest/Kangaroo kit. I only considered the order because of not being able to find this kit elsewhere. I feel that the price even though it was 'on sale', was still a very premium price compared to similar kits. I accept the fact that a higher price may reflect its rairity. I expected to receive the kit in about a week to 2 weeks, it ended up being close to 4 weeks. Customer service was available, if not at time a bit spotty. I must say they did try to keep me in the loop. I did get a shipping tracking number which was very nice. Once I received the kit, the box was a bit banged up, had a few pieces loose in the box off the sprue, and had no assembly instructions nor the decals that the box front said should be included. At present, I don't know if I would order from 1001 ModelKits again.

large catalog but extremely slow processing and delivery time: 0602 payment accepted 1702 parcel shipped 1003 (today) of the goods not even the shadow (and it should come from Paris not the other side of the world) ditto for the tracking code they couldn't give me because the parcel was shipped to ECO PACK INTERNATIONAL (what is that?)... a comparison: modeling site from Japan 2402 payment accepted 2402 parcel shipped 0203 goods delivered (6 days) the only conclusion is that they are walking him 'this parcel

the prices are a little more expensive than elsewhere I thought the quality was up to scratch but ....not to mention paying 8.90 postage to receive my purchases in a vulgar envelope there's some sloppiness. Ordered on a Saturday evening, arrived on Thursday morning, a far cry from the 48-hour delivery time. I wouldn't recommend this site: too expensive for the same products as elsewhere, transport time too expensive and too slow.

I have received your various emails to the effect that my order had been taken into consideration and that the parcel had left, but to date nothing has happened. It was the Tyrrell I was intending to give as a birthday present on March 4, so I hope that the situation will be regularized.

I PLACED THE ORDER ON 01022015 AND AS OF TODAY 26022015 I HAVE NOT RECEIVED ANYTHING.

Order placed on December 17 and to date nothing received!!! First I'm told the item is unavailable, then I'm told my order will be shipped, but I'm still waiting... I ask them for a refund but they're still nowhere to be found. On the other hand, when it comes to sending out promotional e-mails, they're pretty good at sending out almost one per month.