Customer reviews of 1001hobbies

Extremely slow shipping I have ordered quite a bit from 1001 in the past, but lately am very disappointed with them. They claim free shipping on orders over $200, but they charge anyway. That's dishonest. When called on it, they issue a voucher. Not exactly the kind of thing which evokes confidence. It usually takes about a month before they finally ship, even though everything is in stock at time of ordering. This current order was paid for on the 19th of last month, and still shows a 'being processed' status. They don't respond to my emails, and I even called them at (617) 849-9224, only to get a recording stating that they will respond to all emails promptly... another lie. Basically, sad to say this, but I don't have much confidence in them anymore. Terrible customer service, terrible wait times for shipping, and their prices aren't even that competitive.

Actually I only wanted to give one star but rude (if you don't want to call a reply to my emails that) then yes, but the service is really not worth more than two stars. Paid both times in advance via PayPal for figures in 'stock' according to the list (why then 2-3 weeks delivery time) and received no credit for the undelivered package in the first order. The same with the second order, but this time at least a credit note on the account. Nevertheless, I don't see the point in continuing to finance these poor logistics in advance. This is simply too little for today's standards and I will definitely look around for other options, even though the range is huge (apparently too extensive), hence the lousy logistics

I placed the order in Nov 13 and to date (Dec 03) I have not received anything the goods are reported shipped with DHL on 24112014 but the tracking is invalid. I have sent several emails to customer service but no one has deigned to respond. Will the goods arrive????

For 2 months now I have been waiting for my delivery which should have been delivered to me 15 months ago??! The particularly bad thing is that nobody from the company thinks it is worth the effort to even say a word in response to my requests. I have no choice but to get a statement and my money through a lawyer. Congratulations to everyone who had a problem-free delivery. Lucky you!

I placed only one order and it took more than 3 weeks to arrive. The longest was the preparation of the order.

It's never-ending. Order placed on 1511 ... and still ""being processed"" on 111.

This is the 1st time I order and it will be the last! Shipping time more than a week Reception I'm not talking about it's been 1 week I'm waiting and still nothing .... I send emails courteous it's limit if I do not disturb! Non franchement d

I placed an order on 23.11.2014 and I am suddenly waiting. On 01.12.2014 I received an email telling me that my order will be processed when they receive the merchandise from their supplier. I have been waiting for 1 week thinking that I will receive my order soon!

Delivery time 55 days for an item in stock at the time of ordering x standard messages from the seller in response to my inquiries promising prompt delivery. No telephone contact possible.

I have been waiting for my order for 2 weeks. A week ago I was notified that my order was on its way. Nothing has arrived yet. Never again!

I waited 1 month to receive the goods and final surprise the order was missing an item paid 40 euros

Hello 14 days after my order I still have not received my package! Luckily it's for my birthday and not yours.... See you soon

The site provides a wide choice, the best of all the sites I know. But what a hassle: 10 to 20 day delivery times No reply to emails No telephone number to contact them Refund by credit note which obliges you to buy something else Expensive prices compared to the competition What a pity with more application and rigor in their operation and reasonable delivery times I think this would be one of the best sites in the world.

of course when you talk to them online they don't even answer you when they see that they're wrong no answer about my order because they're not able to answer you pay +€8 extra to have it in a simo parcel and in the end I have nothing in my purse.

Delivery time too long Item description inadequate.

I'm very disappointed and I'm still waiting for delivery of my order made on November 6. Today is November 22 and there's still no delivery. I find this deplorable! I've been waiting 15 days. What's more, my card was debited immediately! They could do a deferred debit when the parcel only leaves their premises. We're in the run-up to Christmas, so it's a good thing they don't sell anything.

The impropriety is due to the fact that if they cannot honor an order they do not return the money but create a ""voucher"" of equal value. My opinion is that this is unacceptable. The unreliability is due to 1) an item that appeared to be on hand but was not (see above) and 2) a series of emails stating an order was ready when it was not. Unavailable because they do not respond to messages on their own site and if they do they respond generically without having read the content. Conversely they also arrive 4 consecutive emails to all say that a product has been shipped. As an aggravation after the first order I had warned that they would be ""under observation"" at the next one (which I MUST have placed because they would not return my money) and they behaved exactly the same way. The two stars because in the end MUCH AFTER THE EXPECTED DATES but the items actually available arrived to me.

Hello I don't mind if you don't have all the references, but in this case your supplier is not performing well. The least you can do is let the customer know. This purchase was planned for a birthday on the 21st. I don't count on it anymore. I thought 9 days was enough (36 hours for English sites!). I was wrong. I wanted to be civic-minded and use a French company. Wrong again. Yours faithfully A.

Hello, I have been waiting over 4 months for my money from a plane that was delivered to me damaged. Of course I sent it back within 2 days. At first I was told that the parcel was missing, but after two months they said yes, we will refund the money. I had to call in a lawyer because I was always put off. Please remember that French law is not the same as German law. MfG Please keep your hands off this store

I ordered a book on 6.12. 2013!!!! that was available according to the online store by prepayment. After receiving payment on 12.12.2013, I was promised delivery within 6 to 9 days! The fact is that to this day (28.10.2014!!!! after more than 10 months) I have neither received my order nor my money has been transferred back (despite assurances of a return transfer and repeated sending of all data!!!!). Today I sent a final email with all the details to customer service. If I do not get my money back within the specified time, I will do the same as other ""reviewers"" and file a complaint and, if necessary, take further steps. If it had been possible I would not have given a star at all!!!! Hands off!!!!

Order placed on 2809. The 2910 3 mail announcing that I will receive the order under 6 to 12 days. On 0110 I receive an email indicating that 3 products are on order (so far so good). On 0310 I receive an e-mail indicating""We are waiting for a product which is currently being shipped by one of our suppliers"" with all the items ordered listed under""PRODUCTS IN STOCK"" and nothing under""PRODUCTS COMING SOON"". I hastily concluded that they had received everything. In the absence of an order, I call 0810 again. On 01010 I receive an answer indicating that the items that make up your order have been received at our warehouse. Your order will therefore be dispatched as soon as possible... Seeing nothing coming, I call 1410 again. Shortly afterwards I receive an email indicating that a product is missing... Knowing that on the 10th they said they had everything. Consequently I open a Paypal dispute. As if by a miracle, I received the following email on the following day Dear customer It appears that one of the products you ordered is unfortunately unavailable and we don't know when it will be available again: GUNZSB223 bottle 40 ml I'll have you prepare your order with the available products. As soon as the product is back in stock we will notify you by email. A coupon (V45127C13692P129186) has been generated for the amount of the unavailable product (3.99). You can use it to buy this product or for any new order. To use the coupon: - enter the customer area with your email and password on the customer area - prepare your order - enter the discount code (copy and paste to avoid typos) and validate Thank you for your understanding Service cl"" I'm sure I'll continue to be pigeonholed and I'll recommend them! Why not have a coffee at the local bar. Failing shipment on 1810 I escalate the dispute into a claim and then the order preparation process starts. After 1 month I finally have an almost complete delivery... In conclusion, thank you Paypal, but avoid 1001 maquettes because they have no respect for your privacy.

After ordering products advertised as available, I received an e-mail informing me that out of 5 products, only one was in stock and that I had to wait for a supplier to deliver the others! No information at the outset on the failure to meet the deadlines announced on the site. Announcing that a product is available when it isn't is bordering on misleading advertising... My credit card was debited immediately! If I'd known, I'd have ordered from another site... which I'd probably do now. BIG DISAPPOINTMENT.

Hello I am still waiting for a package that I ordered on October 3 from 1001 maquetas.es. It is a Nissan GTR that was for a gift. Of course I have looked terrible since the birthday has already been celebrated two weeks ago and as of today October 22nd I still have not received it...they have not even given me the order number. They replied to some emails saying that my package had been sent but I still have no news about it. They don't reply to my requests anymore..... If they don't repair the damage and breach of their contract I will take whatever action I can n

An order placed not honored A refund still pending This site makes fun of the world Averted

It is a scam. I bought a plane to assemble in the ad it said: Plane to assemble and color with decals included and but paint and glue not included. They sent me with 5 days delay only the decals. I contacted them and after asking me for pictures of the package they were never heard from again. I researched my purchase and found out that the plane I had purchased was worth 230 euros and that they intentionally deleted the messages I had sent them to verify (prior to purchase) whether it was a decals or a plane to be built (their response was that it was a plane to be assembled and built). I after this experience have reported them to the POSTAL POLICE and will not efetuer more purchases with these people.

From the first stage, the pilot's dashboard is missing....celui du co-pilote ok. But then I can't move forward. Otherwise on your service nothing to say. Sincerely Julien Doire

It will soon be 2 months (1608) since I ordered a F4U1-D Corsair at 132eme from 1001 Maquettes. Under an attractive sign and a site that falsely puts you in confidence, you're quickly fooled 1 product supposedly available and shipped within 4 to 6 days that you're still waiting for after almost 2 months a non-existent customer service (no phone) despite several requests for explanations by email that are only answered by pre-formatted automatic messages advising you that we'll get back to you as soon as possible. We're still waiting""sérieu"! to be avoided at all costs. To top it all off, they don't hesitate to send you advertising reminders for hypothetical future orders, offering you your next shipping costs when they're not even able to honor your initial order. Too kind. Oh yes, I almost forgot, the undelivered order was quickly cashed. Bi

It will soon be 2 months (1608) since I ordered a F4U1-D Corsair 132nd from 1001 Maquettes. Under an attractive brand name and a website that falsely gives you confidence, you're quickly fooled: 1 product supposedly available and dispatched within 4 to 6 days, which we're still waiting for after almost 2 months; non-existent customer service (no phone calls) despite several requests for explanations by e-mail, the only response being pre-formatted automatic messages telling you that we'll get back to you as soon as possible. We're still waiting""sérieu"! to be avoided at all costs. To top it all off, they don't hesitate to send you advertising reminders for hypothetical future orders, offering you your next shipping costs when they're not even able to honor your initial order. Too kind. Oh yes, I almost forgot: the undelivered order was quickly cashed. Bi

Unfortunately, this rating is very poor. I ordered an AGM 109 kit in the last week of July 2014 and paid in advance. Then the wait began. Although I was able to track the shipment in the shipment tracking system, the last station where the parcel was stored simply did not deliver. I managed to contact DHL by telephone. In response, they told me when I would finally receive the parcel the next day. After seven weeks, I now held it in my hand. This extremely long delivery time was caused by the fact that my surname was misspelled although this was not my first order. Although I had described this problem to 1001modellbau several times, they only ever referred me to DHL, which transported the shipment. Even the cancellation of my order was ignored by 1001modellbau. I am no longer sure whether I will order anything from 1001modellbau again. Andreas

I ordered two kits 2 months ago which were available according to the store and were marked green. I had paid with Paypal and then received an e-mail that the kits were not available and had to be ordered. I was put off for weeks with emails and have now canceled the order and would like my money back. A credit note should be issued but I have still not received the amount back. The store has not contacted me. I am now going to the police and reporting them for fraud.

We had a non-changeable event on 1309. My order dated 0509 with all items in stock should have been delivered on time... Alas it was not the case I asked for a cancellation of the order but without effect.... very bad opinion of this supplier. I find myself with the articles without ut

1909 still not received! and the order is dated 0709201

BADemail codes refuse store access difficult delivery too long too bad because phone contact serious very disappointed by store contact! deserves a good business gesture!.a customer

Hello first of all I would like to tell you my case in case it helps someone to decide whether to buy or not on this website. I have made my first order of models to introduce myself in this interesting world. I placed an order on August 11 for a value of 23845 Euros (a sailboat and some other little things) well the case is that everything was fine until August 13 that they sent me the order as indicated in an email informing me that it would take 5 to 7 days. When I saw 2 weeks later that it did not arrive it seemed strange to me but I decided to be patient and send them a couple of emails that of course they have not answered. My surprise was great when last week I went to see if there was any news on my order and when I went to enter your page they had deleted my user (with order and all) in fact I tried to register again and allowed me but my order did not appear anywhere. Of course they have not replied to the email I sent them. Today is September 12th and I still haven't received it yet, I don't think I will. I don't understand how this company still works, although I guess they won't do the same to everyone. In any case if I were you I would not buy from this site in case the same thing happens to you as to me. The only thing left for me to do is to wait a little longer and denounce before the authorities and the

A plate is missing from the Eduart kit sent by 1001 maquettes. No response from them despite 2 messages sent. No response to cli requests

Need do have stock ready to send out from USA Probably can get it faster from a US or UK dealer. Order took 3 weeks to arrive. Got similar from New York in three days.

Need do have stock ready to send out from USA Probably can get it faster from a US or UK dealer. Order took 3 weeks to arrive. Got similar from New York in three days.

The order tracking and e-mail communication is perfect and very clear. I received my order but it's not what I ordered! So I sent a message to find out how to restore the situation 2 days ago and I'm waiting for a reply.

no paint cans fit in the station 32€99 for nothing storage station or we can not store !!!!!!! it's expensiverrrrrrrr! the rest super nothing to say! and more 15 days to receive the package given the price of transport ??????????????

8€ for shipping to wait 1 week before receiving my model is really unacceptable. Product that was marked available on the site but 5 days later I was told that the product was missing. I think that with all this I should have had a refund of at least 40%. On those if there is no refund I would no longer recommend you and you would have a bad advertisement. Au rev