Customer reviews of 1001hobbies

I placed an order 1 and a half months ago. After 3 weeks all the products were available and the parcel was about to leave but nothing...I had to contact the site several times to find out what the status was...it's coming in the next few days...I had to follow up every week then every 2 days. In the end I got my order but no explanation 1 and a half months later and no apologies.

The order that has sent this mail I estimate that they have been late in supplying it (order on 2110 received on 611 by mail) The shipping costs despite the high coupon. Possibly they would have to value the amount of the order and the customer's account.

I understand that the large number of items dictates a certain levity on description but at least you should give the customer a clear idea of what you are offering.

Until my last two orders I was more than satisfied. And then the problems started the day before last, I was missing a B17 and a DC 3, which were the lifeblood of my order, despite the fact that when I placed the order they were available, and there was no delivery note in the order. The last order I placed was for three B17s to recover the amount I had invested and, as usual, delivery took almost a fortnight to arrive. Here again there was a problem, only one B17 in the parcel and here too there was no delivery note. I call back and still nothing. I would like to say that there were four B17s available when I ordered. I don't understand how a delivery service that worked so well can become so negligent in such a short time. And how no one cares about the problems that are brought to their attention. Between the missing items and the cost of nearly thirty euros to the bottom left for my apple, what I want and demand is the equipment ordered as quickly as possible. I myself work in a stockroom for a Japanese company, and I can tell you that errors of this kind are not accepted and dealt with in the shortest possible time.

Before the parrafada I'm going to write summary: I was treated rude vulgarly rude and did not even bother to try to help me. I ordered the model of an Audi Quattro to give it to my father for his birthday on September 24. I was sure it would not arrive for his birthday on the 29th but it said 1 to 2 weeks so I told my father with excitement. Through the DHL tracking number I saw that it left on September 24th and I thought this is going well. I didn't give it any more thought since I was going on a trip and that it would arrive while I was away. Great my surprise to see that when I arrived on October 24 it was still not there. I finally remembered to call today October 28. I was surprised that the number was french even though I was on 1001maquetas.es but well, I defended myself and called. I started well by simply asking if they knew what was the reason for the delay in delivery. The guy told me (I would call him gentleman or gentlewoman if he had had a minimum of modale Spain that he expected if it had only been 5 weeks. I told him that the website did not specify that. He told me in a bad way that it was obvious. I told him that he could at least ask me for the order number before assuming things. Once again in a bad mood he told me well if it makes you excited give it to me. After giving it to me he told me that if I had bought the normal non-urgent transport I could wait several more weeks. I told him correctly that there was no ticket as of September 25. He told me to talk to DHL. At this point I was already pissed off because of the bad treatment I was getting from the 'asshole' (excuse me) speaking to me in French. I told him in a correct but angry way that I had ordered from 1001maquetas not DHL. He told me to wait for him. I told him what kind of service is that. And his answer"""the one I'm giving"". I told him that if he was not going to help me or talk to me in the right way being that I was the customer I wanted my money back. He replied: That's what we will do. And he HANGED UP on me. I have been working in customer service for a company for 13 years and this is the 2nd worst service I have ever seen and I am fixed by work default. I will never order again and I do not recommend it to anyone.

Delivery times far too long?

Hello, I have sent 2 mails for return of the goods and credit note for the paid goods, no telephone customer service for questions

You don't have to be in a hurry or ask anything about the delivery time of the product, otherwise you'll be reimbursed (living in Paris, my address is still quite accessible) ... For the price you pay, I think shipping should be better organized.... But the quality of the item was excellent and the packaging was perfect.

First order placed on 02072013 received on 10102013!!... More than three months late for items announced as being in stock and supposed to be delivered in 48h!!!! But since I'm patient, let's admit this first point. The 02102013 1001 maquettes sends me an e-mail to tell me that part of my order has been cancelled and that a voucher has been generated to compensate me. Why didn't they reimburse me? So I end up with a €12 voucher instead of my three cans of paint. I decided to use it to order an equivalent product from another manufacturer, marked as being in stock. By the way, I notice that the unavailable products for which I had to wait three months are still listed as being in stock on your site... No comment. My three jars in my basket, I decide to finalize the purchase when I realize that I still have to pay the shipping costs! As a result, I have to pay twice! Unacceptable! My patience was already beginning to wear thin with your repeated delays, but this time it's the last straw!

I was disappointed by my delivery. I had ordered PLASTO brand putty and received tubes that had already been used!

NOTHING ARRIVED I have still not received the model I ordered so am very disappointed as it should have arrived last week.

duration of 14 days from order to receipt of the goods is too long even if the goods come from france. furthermore the price is quite high as other providers offer 13 cheaper. according to dhl the shipping of 2 kg probably costs 995 in my case the package was 300g and therefore i found the shipping costs too high. greetings

NOTHING ARRIVED I have still not received the model I ordered so am very disappointed as it should have arrived last week.

Package poorly prepared simple paper protecting 2 boxes so breakage on arrival!!! Super! High shipping costs with long delay Not ready to recommend better go to store even if the choice is more limited. Bo

I'm disappointed because on arrival 1 of the 2 z750 motorcycles was broken in my parcel so my opinion is very negative.

A product that says it will be delivered in 2-3 days arrives after 9 days.

I received gift vouchers for 125€ and ordered goods with an allowance of about 100€ = 225€ and noticed that all items in the catalog cost 15€ (sometimes even 30€) more than at other online retailers.

One of the items I ordered was broken (a paintbrush). I sent a message to report it and here's the reply: we're sorry about the broken item and hope you'll still be able to use it... Who is this

Order 021492 paid on 21.07.13 not shipped until today !!! Order 021604 paid on 24.07.13 shipped but not arrived until today. Order 021695 paid on 26.07.13 not shipped until today !!! This is unacceptably deficient Marzec

HelloDon't take the rating at face valuebut I only gave you 2 stars because I didn't receive my order. Indeedthe error is directly attributable to me because in filling out the shipping address I put the wrong country code namely GreeceI realized this mistake by looking at the history of the orderI am therefore poorly placed to return and I preferred to wait to see if a return would take placethe rest of the address being correctthis explains that I remain at your disposal for further informationcordialem

I didn't receive the right product, even though it was in their catalog. He offered to return the parcel at my expense in exchange for a discount on a future purchase. After a few exchanges, I finally got a proposal to return the parcel for a refund. But what about the original order I paid for? No answer. I'm finally thinking of reselling this model on my own and ordering my figurines on another, more serious site - it was the first time I'd tried this one out... and I've got no idea what to do!

I ordered a miniature motorcycle for my son who has just bought his 1st motorcycle. My order was for a Honda Hornet, and when he opened it, he thanked me but asked me why I'd bought him one. In fact, the parcel contained a Ducati from the year 40! My surprise was ruined. It was my 1st order, so I'm not sure I'll be coming back to this site. Now I have to send it back at my own expense and wait to receive a credit note, hoping that my shipping costs will be reimbursed, which wasn't easy for the person I e

Hello buy 3 cars scale 187 with all the illusion to see them and then make the order more complete but what is the fatal service q is estamaos to July 5 and still have nothing I had never happened to me a greeting

Gente muy poco seria Hace 15 días les pedí una maqueta de un avión ""Fieseler Storch"" por el que pagué con mi tarjeta visa algo más de 100€ y me enviaron un barco. Les he enviado varios correos electrónicos y todavía no he tenido contestación. Estoy muy enfadado. Si no me devuelven el dinero a me dan una solución, estoy dispuesto a denunciarles en todos los foros posibles especializados de internet, tanto en Francia, Inglaterra y España. Seguiré informando...

Gente muy poco seria Hace 15 días les pedí una maqueta de un avión ""Fieseler Storch"" por el que pagué con mi tarjeta visa algo más de 100€ y me enviaron un barco. Les he enviado varios correos electrónicos y todavía no he tenido contestación. Estoy muy enfadado. Si no me devuelven el dinero a me dan una solución, estoy dispuesto a denunciarles en todos los foros posibles especializados de internet, tanto en Francia, Inglaterra y España. Seguiré informando...

Disappointed! Received a broken diecast car...contacted the seller, never heard anything from him...Disappointed!

Disappointed! Received a broken diecast car...contacted the seller, never heard anything from him...Disappointed!

Do you really want my opinion? ...........................Here it is, and this is the strict truth !!!! I will simply detail............( the history of my orders..........number of 2.............uniquely.........I was going to say fortunately......) I won't look for the dates, let's get to the point. So I place an order for miniatures and receive my parcel on time (at least that.......and well packaged), but when I open it all I see are mock-ups !!!! I contact them and they tell me that they will send me back the products of my choice for the same value as what was ordered..................except that the postage and packing for my return and the return of my parcels were at my expense !!!!!! A few months later I sent a message on the occasion of my second order saying that I wanted to start again on the right foot by forgetting and that I did not hold rigor ..................I order 3 models at 172nd I receive my package and on opening one of the three is at 176th !!!!! ...........withte model in the 172nd and the photo of the box on which is written"" 172nd "" !!!!! I contact them and they tell me that there's not much difference between the 172nd and the 176th !!!! I reply that I only ride the 172nd and that I know very well that the 172nd and 176th are not so similar................correctement ...... I then receive an e-mail telling me that I'm being offered 7 E on postage for my next order.....................Bravo !!!! I then receive an email telling me that shipping will be free for my next order of a minimum of 50 E and this valid until June 23 !!!!..............Bravo !!!!! So I"" MAGIC "" !!!!!!

happy to have found a model motorcycle that suits me and happy with the service because after 4 days this model was at home. But to my surprise, there were no instructions in French, and I don't speak Chinese or German or English, only FRENCH. After inquiring with the service, I was told that the instructions and drawings were clear enough for assembly. Que Nenni. I don't understand a thing. So why sell a model in France if you don't have the instructions in French? Even with a discount and free postage (given by the complaint department) I won't change my mind. I don't order from this site any more and I don't do anything else.

wrong items received, no support by mail since delivery I ordered two tie-clips... received rather quickly but it was the wrong color (gold plated instead of nickel). I tried to contact them since, but so far no answer whatsoever.

I received two thunderbolt P47 canopies and they were crushed! I couldn't get them back to their original shape. I received these pieces wrapped in bubble plastic in a paper envelope. It would be better to send them in rigid cardboard packages. What recourse do I have to obtain the canopies in good condition? This incident may not be your fault, but your packaging deserves to be improved.

wrong items received, no support by mail since delivery I ordered two tie-clips... received rather quickly but it was the wrong color (gold plated instead of nickel). I tried to contact them since, but so far no answer whatsoever.

Hello, unfortunately the packaging was not sealed. All but one of the brushes I ordered were missing. How am I supposed to apply paint without a brush? A subsequent delivery would not be bad. This criticism is intended to ensure that the packaging is better in future. M. f. G. Lehmann

Poorly packaged or previously damaged! Outside box had no damage, inside model box had damage. Makes me believe this model was damaged before shipping. Broken railing on model. Unacceptable when this was planned to be gifted!

Poorly packaged or previously damaged! Outside box had no damage, inside model box had damage. Makes me believe this model was damaged before shipping. Broken railing on model. Unacceptable when this was planned to be gifted!!

Instead of a can of tamiya paint, I was sent a dry felt-tip pen that was already open, dented and unusable...No reply to my req

I ordered a 1st time on 16.02.2013 5 models and I received only two small models. The other three more important were paid but lost in nature. The 2nd order on 12.05.2013 I received in order but the Air Malaysia Airbus A 380 that you sent me does not wear the latest colors of the company which are blue and white. Hoping for an answer a little more elaborate than the last I present you my greetings Fross

Since I have been ordering model kits on the Internet, it has never happened to me that these kits are not complete. I have ordered 2 x the model Dzialo Szturmowe AT -1 from Mirage Hobby. Both model kits were delivered without tracks and decals!!!!! In future I will only order from other suppliers

the parcel was dispatched on 19 april 13 and I still haven't received anything to date: 24 may 13 this doesn't encourage me to renew the experiment

My order N°18655 (model NORD 262 and COMET UAT) arrived with half of the parts missing (COMET is missing fuselage and tailplane) and moreover the parts delivered are unusable because very very damaged) I am still waiting for someone to contact me to find out how to proceed for an exchange or refund (every time I call the store they tell me they will contact me but alas I still don't see anything coming! Thank you