Customer reviews of 1001hobbies

I will never use this company again. The goods have still not arrived after two weeks. Instead there are newsletters with models with Nazi symbols and tanks from the world war. If the package does not arrive within 4 days, I will ask for my money back.

a poorly-applied scotch open and smashed a chance to get my prod

I was satisfied with my first order which led me to recommend Or bad surprise it's been over a month since the order was placed and still nothing. No message to reassure me except when I call again. My credit card has been charged and I'm starting to worry.

To sum up, I placed two orders with them and had problems each time. In addition, I had to return a product that was not the right one to my chain.

the delivery time is unacceptable!

I ordered a yellow Fleischmann Shell wagon after requesting confirmation of availability by email specifying the color and marking of the wagon - confirmation of ""dispo"" - Received a silver wagon with no relation to the one ordered - Nothing to do to obtain a refund n of the purchase - Customer service only there to not answer Absolutely avoid this seller The 2304 - Following response from 1001 maquettes indeed they offered to return the wagon I c""At your expense and with file opening fee of 3 Euros"" This is how 1001 maquettes assumes its errors! Le 3004 - Following 1001 Maquettes' last message, I contacted customer service again, who agreed, after discussions, to a full refund of the purchase price and reimbursement of the cost of returning the non-compliant item. So as far as I'm concerned, the dispute is over. I'd just like to point out that the purchase took place on March 21. So if I keep just one star for the review (very bad first experience, but I'd like to point out that Customer Service has always been very courteous on the phone), I'm withdrawing the ""A FUIR - dishonest store"" to say ""You must insist that they take responsibility for their shipping error"".

Very large choice of models and accessories. But because there is always a but delivery times are too long several orders already placed and do not be in a hurry to receive his order Last order placed April 4 received April 17 and more a product error. Be careful you have competitors much faster (place 2 orders one at 1001 maquette and another at a competitor place orders at the same time the designer deliver in 4 days while 2 weeks for 1001 maquette and with a product not delivered because out of stock although it was available to order) Soyer p

I had booked express delivery to receive the parcel within the week. I didn't hear from him for the whole week, and it was only the following week that I received an e-mail telling me that my parcel was on its way. So I received it well after the 4 to 6 days I'd expected when ordering. I sent an e-mail before receiving it to find out why it was late and why I had received duplicate e-mails with errors in the automatic e-mails (one sentence did not appear correctly). I was waiting for an explanation. I received a few lines of reply with no apology, no explanation and, above all, no answers to my questions. So I sent another e-mail and I'm still waiting for an answer. This company doesn't manage after-sales service and customer relations at all. I'm very disappointed. I'd read some good comments, especially about deliveries, but apparently not everyone is on the same page.

Virtually unprotected packaging (a small piece of crumpled kraft paper insufficient to protect the miniature during transport. On unpacking, I see that the car's windscreen is broken. I wrote to 1001 maquettes...who merely offered me free delivery on my next order..... even though this was a standard commercial offer (I had already received an e-mail to this effect before delivery!). In short, deplorable service. And the customer service email was not signed and had no telephone number. TO BE AVOIDED

I am very disappointed because the delivery time announced has not been respected.after ordering 24 to 48 hours announced package received 1 week and a half later when at the time of ordering the products was

1001 maquettes makes a mistake in my order and I report it. They ask me to send back the defective item at my expense and offer me free shipping on my next order?! Too nice guys! You're bordering on complete amateurism! I'm done with them

If I hadn't been threatened with a ""hand courante"" for not respecting the purchase contract for a model and a sheet of ordinary decals, I'm sure that three yes three months after the order I'd still be waiting for my pack of 1001 Maquettes. So you'll understand that from now on I'm not taking this site very seriously, unlike other English, German, Polish or Czech sites, which are much more efficient.

Hello Sir and Madam, I'm writing to inform you that my order has arrived a second time in poor condition. The order concerned flat paint for copper and white decals. When I placed my first order for copper decal paint, it arrived crumpled, so I sent you a message to let you know so that my next order wouldn't arrive in the same condition. Unfortunately, it arrived crumpled again.

I strongly advise against this site. After placing an order, everything went wrong: misleading communications, product delivered 7 days late in a damaged parcel. No response to my emails and phone calls. Basically my worst e-commerce experience in 10 years. I don't recommend si

Order received 1 MONTH after payment. Computer problem when placing the order but parcel sent anyway as an economy parcel. 1001 maquettes could have made up for this by sending a parcel.

Order on March 1 of an item ""in stock"" shipment on March 8 not yet delivered (March 17)

Poor, Slow Service, Incomplete Order Many item not in-stock despite web order saying they were in stock ready to ship. For items not in stock, I was issued a ""credit memo"" to be used on next order without my permission. I can't imagine ever ordering again so I am now fighting for a refund. This was the poorest experience I have had ordering on the internet in 15 years.

Poor, Slow Service, Incomplete Order Many item not in-stock despite web order saying they were in stock ready to ship. For items not in stock, I was issued a ""credit memo"" to be used on next order without my permission. I can't imagine ever ordering again so I am now fighting for a refund. This was the poorest experience I have had ordering on the internet in 15 years.

10-day wait is too long

They pretend to be a company based in Germany. Hotline only in French. Extremely long delivery times or goods do not arrive at all. Request for a refund of the purchase price is ignored.

YOU ARE A RIP OFF COMPANY I ORDERED A HELICOPTER FOR MY GRANDSON THAT COST ME 29.99 AND I RECEIVED THREE LITTLE PLANES THAT I COULD OF BOUGHT AT THE DOLLAR STORE FOR ONE DOLLAR. WHEN I CALLED TO TALK TO CUSTOMER SERVICE, THE CUSTOMER SERVICE REP ONLY SPOKE IN FRENCH AND DID NOT UNDERSTAND ENGLISH, THEN SHE HUNG UP ON ME. I WILL NEVER BUY FROM YOUR SITE EVER AGAIN.

I have been disapointed so far because I received the wrong order and have had no response from customer service to date... The processing of my order seemed to be OK. I received timely updates regarding when the products would be received for shipping. I also received a notice when the order was being shipped. I received a shipment in 2 to 3 days as was stated. However, I received the incorrect shipment. My order #14439 was not what I received. I received order #14539 which is not mine. I have sent 2 e-mails to customer service ([email protected]) and have had no response yet. The Website states that Customer Service is important to them. I have seen no evidence to date. A customer service telephone number for English speaking customers would be helpful. I am awaiting a response regarding what to do with the incorrect shipment I received and what is the status of my order for which payment was accepted.

YOU ARE A RIP OFF COMPANY I ORDERED A HELICOPTER FOR MY GRANDSON THAT COST ME 29.99 AND I RECEIVED THREE LITTLE PLANES THAT I COULD OF BOUGHT AT THE DOLLAR STORE FOR ONE DOLLAR. WHEN I CALLED TO TALK TO CUSTOMER SERVICE, THE CUSTOMER SERVICE REP ONLY SPOKE IN FRENCH AND DID NOT UNDERSTAND ENGLISH, THEN SHE HUNG UP ON ME. I WILL NEVER BUY FROM YOUR SITE EVER AGAIN.

I have been disapointed so far because I received the wrong order and have had no response from customer service to date.. The processing of my order seemed to be OK. I received timely updates regarding when the products would be received for shipping. I also received a notice when the order was being shipped. I received a shipment in 2 to 3 days as was stated. However, I received the incorrect shipment. My order #14439 was not what I received. I received order #14539 which is not mine. I have sent 2 e-mails to customer service ([email protected]) and have had no response yet. The Website states that Customer Service is important to them. I have seen no evidence to date. A customer service telephone number for English speaking customers would be helpful. I am awaiting a response regarding what to do with the incorrect shipment I received and what is the status of my order for which payment was accepted.

8 weeks from purchase to delivery My credit card was charged 29Dec12, and my order arrived 10Feb13. 1001modelkits claimed a delay in their supply chain, but all I ordered was 15 1oz Tamiya paint jars. I will never order from them again.

8 weeks from purchase to delivery My credit card was charged 29Dec12, and my order arrived 10Feb13. 1001modelkits claimed a delay in their supply chain, but all I ordered was 15 1oz Tamiya paint jars. I will never order from them again.

here's my order that I didn't receive: Horsa Mk.I Troop transport glider. Includes British paratroopers 135 - Master Box aircraft model and here is what I received: figurine soviet tank crew et toujours pas de reponse quand je telephone la personne en ligne n'ai pas competente pour me repondre c'est inadmissible d'autant plus que je suis en création d'un blog qui seras suivi d'un club maquettiste dio dans l'essonne j'en ai commander pour 500 euro a verlinden usa tout est arriver sous 8 jours (super) et 300 chez tonyshop 200 chez azimut pour le reste vue les circonstances ce ne seras pas chez vous.

recommend me if you are in a hurry to receive them cordially

Model enthusiast without being a""pro"" I consume 2 to 3 models per month I bought them mainly in various local shops on the advice of a friend I tried your site the choice there is interesting..................................but long postponed delays.................and out of stock................. have cooled!!!!!!! As I said in a recent letter....................2 ORDERS 2 PROBLEMS this does not augur well !!!!!!!!!!!!!!!! I'm disappointed and it's do

I placed an order for two items after a reminder 10 days later and still had not received the parcel. After the 3rd message, I was told that one item was not available in the color I had ordered. Having accepted, I received my parcel but I only had one article out of two. I was told that they didn't know when it would be available. I was therefore charged on the date of my order and to this day there is still no sign of life from customer service. I strongly advise against ordering

order 13652 for my son Luc 12 years. ordered 5 penceaux two models and paint well received except there is just 1 brush. Reclamé reponse: c'est toujours vendu seul. Bizarre because the foto was well 5 and or 3 brushes for 2.60 approximately. I return to the site and surprise ........ fotos of brushes times 5 or faith 3 have disappeared. How can you rearrange my trust? cordially I Bur

the products ordered on December 20 (by colissimo) did not arrive until January 3, 2013...after calling and telling me it would arrive before the end of 2012 and one of the paints is totally unusable because more water than paint...at least my son liked the models although no indications or advice on the boxes about the paints Ã

review the packaging used or the packaging service the parcel was damaged and had to be repackaged by the post office !!!!!! the equipment was lucky enough to have been

Very satisfied with the products ordered. On the other hand very disappointed with your site for the management of addresses (billing and delivery) Nothing is respected even after calling your sales department. A piece of advice: improve your site for delivery and everything will be fine.

After several orders for products supposedly""available"" it turns out that on 1001maquettes these products are not in stock! This is regrettable, and in the end delays are lengthened. Shipping costs are exorbitant! Paying €890 plus shipping to receive a bubble envelope with your products in it is, in my opinion, taking the piss!

Received torn packaging surrounded by tape ""La Poste"" for the package to hold and a callage really done in a hurry that did not allow the model to arrive unscathed.

Item was delivered well after it was promised and horrible customer service I ordered a model to be delivered for the holidays, and it ended up being delivered a couple of weeks late. Attempted to contact the seller several times without response. Do not recommend.

Item was delivered well after it was promised and horrible customer service I ordered a model to be delivered for the holidays, and it ended up being delivered a couple of weeks late. Attempted to contact the seller several times without response. Do not recommend.

Unreliable and Unavailable 1001models is a horrible company that does not return e-mails or voice mails for weeks. They listed a model on their site with no mention that it was unavailable, then they e-mailed me it would ship in a few days, when in truth it was actually out of stock. After numerous e-mails and voice mails I finally got a note stating it was out of stock. This company is horrible do not do business with them. Oh and after I canceled this model order not once but twice they still shipped it 2 weeks later.

Unreliable and Unavailable 1001models is a horrible company that does not return e-mails or voice mails for weeks. They listed a model on their site with no mention that it was unavailable, then they e-mailed me it would ship in a few days, when in truth it was actually out of stock. After numerous e-mails and voice mails I finally got a note stating it was out of stock. This company is horrible do not do business with them. Oh and after I cancelled this model order not once but twice they still shipped it 2 weeks later.