Customer reviews of 1001hobbies

Not very happy with this order! I would not renew. Long wait! When I visited another mail-order site, I saw the same model from the same brand at 40% less, plus shipping of

what can I say???? voilà I decided to get back into model making and after a""surfÃ"" on a multitude of sites I came across 1001....... I appreciated the wide choice in models the simplicity of navigation..... to finally place an order....... aie..... a few days later an e-mail telling me that as soon as my order had been ""processed"" I would be notified.... then.... the wait..... in short.... more than 15 days before receiving my purchase.... (fortunately no bad surprises on opening) very disappointed by the abnormally long wait in view of the delivery costs.... really dommag

I won't do business with them again! I made an online purchase. I was under the impression it was being shipped from overseas. I was charged excessive shipping fees (more than the item cost). It was shipped from within the states. It arrived broken. I emailed them with my concerns and asked for a reply. Never received a reply!

I won't do business with them again! I made an online purchase. I was under the impression it was being shipped from overseas. I was charged excessive shipping fees (more than the item cost). It was shipped from within the states. It arrived broken. I emailed them with my concerns and asked for a reply. Never received a reply!

Customer service is very good

Goods ordered and paid for on 20.12.2012 Shipping confirmation by email on 31.12.2012 Parcel received on 09.01.2013

I ordered a motorcycle model and was really disappointed. When I ordered, the product information was inaccurate (product to be assembled with glue as well as painted). When I received it, I realized that the bike had to be assembled and was already painted..... In addition, the delivery times were not respected, so I offered the model very late, which caused me a lot of inconvenience... I'm absolutely unhappy with my order and am still waiting for a reply from customer service regarding the refund.

Delivery times are far too long, especially when compared with competing sites.

I ordered the model "Halberstadt"" on December 12th and received confirmation that it would be delivered within 6 to 9 days. All orders placed before December 14 should reach their destination before Christmas. However, the expected shipment did not arrive until December 28. We were already back from our Christmas visit to our grandfather, who was very excited about the model airplane with the name of his home town. Now I have to send the gift to him later, so it will be delayed again and he will need help to collect it from the post office. I will not be entrusting any more gift requests to this mail order company.

Slow service And almost inexistent customer service

Slow service And almost inexistent customer service

disappointed the pedestal arrived broken which led to scratches on the bike as it was carried around in the packaging (poorly protected in the box with just a piece of paper it would deserve sageax chips or something) each time it was handled. i'll have to do it again.

I placed an order and my payment was accepted on November 24. Today is December 12 and I have just received half of my order from another customer for whom the product was not intended. So I'm missing 1 product out of two. So I'm disappointed! I'm going to place a new order at the beginning of January where I need various products, tools, brushes, paints and models. I hope to have better luck as I find your site very attractive and clearly presented. No hard feelings, I'm still here and hope to become a customer.

You had better be young when you order because you will be a lot older when you receive your package. Slow, slower, much slower, full speed to the rear, stop.

You had better be young when you order because you will be a lot older when you receive your package. Slow, slower, much slower, full speed to the rear, stop.

I thought I had ordered 2 models because your site is supposed to sell models (given its name). These purchases were gifts for 2 children. For one there was no problem, it was a model boat to be designed. For the other, I received a miniature motorcycle on a stand that had absolutely nothing to do with a model. So I'm going to have to buy something else because I'm not going to send it back to you, I don't have time for that. I will no longer recommend anything on your site. Please unsubscribe me to your newslatters if this has not yet been done.

I wanted to buy a miniature car on the site, but as a result I ended up with a remote-controlled car, which was not specified in the product description. So disappointed I didn't send the product back because the shipping costs would have been at my expense.

Ordered and paid for the same day via Paypal on November 5, I was only delivered on November 24! This is the first time an order on the web has taken so long to be delivered (nearly 3 weeks). Your competitors take 48 to 72 hours. First and last exp""1001 maquettes"". Sorry

i'm quite disappointed because i'd read some very good reviews of this store. but i'm still waiting for my parcel even though my purchase was made more than 15 days ago. what's more, one of the items won't be delivered even though it was marked available when i ordered it and reimbursed with a voucher, which means i'm obliged to recommend it to them even though it wasn't supposed to be...! i'm waiting to receive my purchase so i can really make up my mind, but for the moment it's as good as new!

zéro 3 semaines pour avoir une malheureuse commande et en plus obligé de faire opposition sur ma carte bancaire avec les problémes que cela apporte !!!! car le serveur de paiement a été pi

I'm not sure I'd recommend you to my friends, given the waiting time and the poor color sentÃ

10 days from receipt of payment to receipt of parcel by paying for express delivery. That's 5 to 6 days longer than the competition. What's more, with the piracy problem, I lost a morning and then an afternoon dealing with the police and my bank, with 10 days without a bank card and about fifteen direct debits for a loss of 2000 euros. The only good news is that the company has warned the customers of

Credit card hacked on first order (with all the hassle that entails) order delivered out of time part missing from box. This problem was reported to the site, which offered no solution as it did not reply to the customer. Despite all these inconveniences, no commercial gesture was made to appease and retain the customer....une leçon

If I order parts on the website and I have to pay in advance as a new customer and then only find out after several inquiries that the parts are not available at the moment, then I wonder if they couldn't have told me that before I paid in advance!

Because of an order on your site my credit card was hacked.

no payment security very long delivery time and very expensive shipping costs.

the model ordered (172°) must be rare for its price to be so high...but I haven't yet been able to judge its quality: the VERY late delivery means I haven't seen it yet. I've come to the conclusion that it must not have been in stock as advertised, and that it had to be brought in from its country of production, which is quite far away on the planet...I'll think about it before the next order.

I'm still waiting for my deco photo boards.

hello currently impotent following foot surgery i placed an order on october 8, 2012 to occupy days that are unfortunately very long when you're going around in circles. i still haven't received the model i ordered 12 days ago. i'm the first to be sorry. At this rate it will arrive when I've resumed my professional activities.

The store application is rather inconvenient to use. Email communication is exclusively geared towards creating a customer account - even though it is possible to order as a guest without further registration.

I was disappointed by the length of time between ordering and delivery on the one hand, but on top of that I had ordered a cream 2cv and received a metal grey one! dom

following a reversal of order with another customerthe secretary (very sympathetic by the way) asked us to send the parcels mutuallysomething all the same very original.j'ai bien recu le bon colis ainsi que l'autre client.cela fait maintenant 1 semaine et je n'ai encore pas ete remboursé pour les frais de portaucune réponse a mes mails.en ce qui me concerne c'était la premiére commande et le dernière je crois que je peux s'asseoir sur mes frais d'envoi probleme resolu frais de port remboursé .mer

very bad site to avoid if you have items to buy from them !!!! the colors ordered do not correspond at all to the references found on the site. moreover the pots of paint I received have been opened and used . dripping around the opening cap . after an email sent to complain no response from them by just an email of satisfaction so as I said avoid this site . moreover the postage is very excessive for three small pots of paint. grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

First order via simple Decals was a disaster. Delivery took place 3 weeks after the seller's shipping confirmation but also only with the involvement of PayPal conflict resolution. Not recommendable!

After placing an order for a storage product, it took you 1 week and a half to send me the parcel. This is unacceptable. I think you need to reconsider selling on the internet. On all sites, deliveries are made within 3 or 4 days. Salutatio

My experience takes place in 2 acts. In December 2011, I ordered various items, all of which were available. On receipt of the parcel, a part is missing. I asked for a refund, but the store refused on the grounds that I was using a credit card. I was then given a credit note for the amount of the part (22 euros from which I would have to subtract the shipping costs, of course). The model was also available and I asked for it to be sent within 48 hours (this is obviously more expensive than normal shipping). It's nothing to write home about, but it's still a pain. There are a number of French and foreign sites that are much more reliable when it comes to ve

Really very disappointed by this site I ordered the 0209 and paid extra to have it in 5 to 6 days (colissimo) but it's only the 1809 that I received the email informing me of the shipment. I find this unacceptable and will no longer order from your site as it was for my son's birthday. To be avoided! I can also go through the parent companies for

First order placed on the site and first delivery error. Received a package that did not correspond to my order. Waiting to hear back about the delivery of what was requested... Fast communication, however, both with regard to pre-order queries and disputes. Paieme""envoi"".

I didn't receive the right order and had to send the package at my expense to the other customer. He did the same. In return, the shipping costs will be offered on the next order. I am therefore obliged to order in order to be reimbursed.

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