Customer reviews of 1001hobbies

10 days from receipt of payment to receipt of parcel by paying for express delivery. That's 5 to 6 days longer than the competition. What's more, with the piracy problem, I lost a morning and then an afternoon dealing with the police and my bank, with 10 days without a bank card and about fifteen direct debits for a loss of 2000 euros. The only good news is that the company has warned the customers of

Credit card hacked on first order (with all the hassle that entails) order delivered out of time part missing from box. This problem was reported to the site, which offered no solution as it did not reply to the customer. Despite all these inconveniences, no commercial gesture was made to appease and retain the customer....une leçon

If I order parts on the website and I have to pay in advance as a new customer and then only find out after several inquiries that the parts are not available at the moment, then I wonder if they couldn't have told me that before I paid in advance!

Because of an order on your site my credit card was hacked.

no payment security very long delivery time and very expensive shipping costs.

the model ordered (172°) must be rare for its price to be so high...but I haven't yet been able to judge its quality: the VERY late delivery means I haven't seen it yet. I've come to the conclusion that it must not have been in stock as advertised, and that it had to be brought in from its country of production, which is quite far away on the planet...I'll think about it before the next order.

I'm still waiting for my deco photo boards.

hello currently impotent following foot surgery i placed an order on october 8, 2012 to occupy days that are unfortunately very long when you're going around in circles. i still haven't received the model i ordered 12 days ago. i'm the first to be sorry. At this rate it will arrive when I've resumed my professional activities.

The store application is rather inconvenient to use. Email communication is exclusively geared towards creating a customer account - even though it is possible to order as a guest without further registration.

I was disappointed by the length of time between ordering and delivery on the one hand, but on top of that I had ordered a cream 2cv and received a metal grey one! dom

following a reversal of order with another customerthe secretary (very sympathetic by the way) asked us to send the parcels mutuallysomething all the same very original.j'ai bien recu le bon colis ainsi que l'autre client.cela fait maintenant 1 semaine et je n'ai encore pas ete remboursé pour les frais de portaucune réponse a mes mails.en ce qui me concerne c'était la premiére commande et le dernière je crois que je peux s'asseoir sur mes frais d'envoi probleme resolu frais de port remboursé .mer

very bad site to avoid if you have items to buy from them !!!! the colors ordered do not correspond at all to the references found on the site. moreover the pots of paint I received have been opened and used . dripping around the opening cap . after an email sent to complain no response from them by just an email of satisfaction so as I said avoid this site . moreover the postage is very excessive for three small pots of paint. grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

First order via simple Decals was a disaster. Delivery took place 3 weeks after the seller's shipping confirmation but also only with the involvement of PayPal conflict resolution. Not recommendable!

After placing an order for a storage product, it took you 1 week and a half to send me the parcel. This is unacceptable. I think you need to reconsider selling on the internet. On all sites, deliveries are made within 3 or 4 days. Salutatio

My experience takes place in 2 acts. In December 2011, I ordered various items, all of which were available. On receipt of the parcel, a part is missing. I asked for a refund, but the store refused on the grounds that I was using a credit card. I was then given a credit note for the amount of the part (22 euros from which I would have to subtract the shipping costs, of course). The model was also available and I asked for it to be sent within 48 hours (this is obviously more expensive than normal shipping). It's nothing to write home about, but it's still a pain. There are a number of French and foreign sites that are much more reliable when it comes to ve

Really very disappointed by this site I ordered the 0209 and paid extra to have it in 5 to 6 days (colissimo) but it's only the 1809 that I received the email informing me of the shipment. I find this unacceptable and will no longer order from your site as it was for my son's birthday. To be avoided! I can also go through the parent companies for

First order placed on the site and first delivery error. Received a package that did not correspond to my order. Waiting to hear back about the delivery of what was requested... Fast communication, however, both with regard to pre-order queries and disputes. Paieme""envoi"".

I didn't receive the right order and had to send the package at my expense to the other customer. He did the same. In return, the shipping costs will be offered on the next order. I am therefore obliged to order in order to be reimbursed.

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I bought the model of the dodge charger RT 1969 replica GENERAL LEE which is in fact a drag version of the charger wheels a little big and the front fenders cut... but the car looks great if you add a few things that aren't in the rear seat/center console kit, remember to get the brown color for the interior and dashboard that isn't shown on the photo.... (it's black on the blister). I'm saying this because no one at customer service could tell me what the original model was worth in terms of identification... Only the decalcos are official... The customer service I called 2 times to be sure that the ORANGE s""translucent" paint was indeed a body paint but unfortunately the people I spoke to on the phone didn't know what they were talking about... So I bought a headlight paint and not a body paint. That's 2 pieces of information that didn't allow me to be sure of my purchase and what's more with the wrong paint because the site lacks a link to brush and glue paints for the model in question.... really too bad. I went to a model store to buy body and interior paint. Unfortunately, I ended up with a 5-euro can of paint that's useless to me and that I can't return because the return is more expensive than the can. So I won't be buying from 1001maquette again. But for a model-building pro who knows what to buy, it's an excellent site, but for a rusty guy like me, I'd have liked the support I've been getting.

Dear Madam Dear Sir A few weeks ago I made a huge purchase from you: more than 2025 items for more than 570€ None of the items were delivered within the time limits presented. Furthermore, although an item was available on your site but not really, I was issued a credit note without ever being offered a refund.

Slow mailing It took over 3 weeks to arrive. It was sent back for postage due.

Slow mailing It took over 3 weeks to arrive. It was sent back for postage due.

order placed on 1206 the products were marked in stock finally there is a product not in stock no info from the seller forced to call them to get info after they say that sends the package the next day when they send it 2 days later and 2 phone calls from me finally package left the 2206 and compensation offered postage on the next order (lol I think it's inut

I was very disappointed with my order for 3 model ships. In your description they were marked 77cm long, but when I received them they were only 50cm long. I asked why and was told that this was normal since they were World War 1 ships, but then you should mark the correct dimensions on your site. I made this order because I thought they were 77cm long models. Correct your descriptions, they don't correspond to the correct dimensions.

Good product, well packaged, but the delivery time was much too long. It arrived more than 2 weeks after the expected delivery time, even though the product was supposed to be in stock.

delivery time not respected figurine received poorly finished very rough molding very disappointing for the price ... ref: napoleon retreat russ. 120mm Figurines Verlinden Productions 01709 (65 euros.

I was not used to such a long wait for an order until now. When the delivery arrived I had my doubts that everything had arrived in perfect condition. Unfortunately, my fears were confirmed because the vacuum-pulled airplane disk from Spuadron was totally crushed in the bubble wrap. Such delicate items should be packed in strong packaging!

error on the delivery of one of the 2 purchases I call tomorrow to the consumer service for a possible exchange. I hope they will accept to take back the product as my son already owns it and was very disappointed not to receive the one he was expecting. What's more, the delivery has been

Satisfied, but one model in duplicate and the other in triplicate. What should I do?

+ €13 postage for a decal sheet that costs €10. A delivery time of two weeks... In other countries, the delivery time is one week for less than 10 euro postage.

the products are of excellent quality i had opted for colissimo but my parcel left 10 days after my order !!!!! whereas it is indicated by paying a little more expensive that the maximum time is 7 days order made on april 30 and parcel left the warehouse on friday 11ma

Still no delivery to date!! total lack of information to the customer to keep him informed of why. This is the first and last order

The color is not what I wanted, disappointed. I have to make the change. How it works

An order placed and paid for on April 24 and today, May 14, still nothing! I haven't received anything and it's scandalous! Do you deliver on foot or what? Has my package been shipped? Where is it? When will it

order placed tomorrow credit card debited delivered a week after having paid the fees for colisimo not serious compared to the co

1001 maquettes is already more expensive than the others, but on top of that, they tell me that my parcel left on Tuesday 2404, i.e. more than a week ago. Today is May 2 and I still haven't received anything.

a part ça comme cela fait 19 jours que j'ai payé ma commande et que je n'ai toujours rien reçu je ne peu di

I ordered a Ferrari Enzo (ref: 87775I) but received a plastic, radio-controlled Ferrari F430 (see photo). I called 1001maquettes to express my astonishment. They agreed to reimburse me but I had to pay for the return postage. Almost €13 in shipping costs for an order I would never have placed if the ad had been correct. You can see that the reference still shows an Enzo, even if after my call it was changed to specify that the vehicle is radio ordered and today it only specifies F430 (You can compare the site with the screenshot) I'm not satisfied and I don't recommend the site. Co

A needed service but with notable problems. 1001 modelkits is a needed service for those of us who like obscure and hard to find model kits but their are some serious flaws in their system. Firstly their website was often down or not accessible for periods of time. Secondly, just after making a order with them the email address I used was compromised and I needed to change passwords. Thankfully it was a email address with negligible info for thieves to use. Third, I ordered a specific as advertised scale model (CHI HA tank 1:72) but was given a slightly larger scale model (1:76) instead. Finally, a couple of the models I purchased were either intentionally or unintentionally opened or tampered with. If I'm paying full price for a new product then I would expect it to be untouched. As mentioned I am thankfull that 1001 model kits exits because theirs no one else out their like them that I've found but I'm wary of ordering again from them.