Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Although my order was eventually delivered, it was months later than what was originally indicated on the website, without any feedback that there could be a delay.
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Leo W.
Rating: 1 out of 5
following a purchase from 17/07/2025
Model at 70€ for just plastic with no tools or anything provided. Terrible return conditions. First and last time I order.
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R C.
Rating: 2 out of 5
following a purchase from 18/06/2025
Delivery took an incredibly long time, had to ask for an update twice. After the second request, the package was sent within half an hour, so it was probably sitting there for a while. The packaging of the product did not look new.
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LAURENT C.
Rating: 2 out of 5
following a purchase from 05/06/2025
Too long delays and poorly mentioned on the site. Result: material received too late.
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Phil S.
Rating: 1 out of 5
following a purchase from 01/07/2025
As always, it took several weeks to be delivered...
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Silvia V.
Rating: 1 out of 5
following a purchase from 03/07/2025
I ordered 3 sheets of faux leather on the site, rolled individually. Two of them arrived damaged, crushed. Useless for professional use. I mention this: I am offered a €5 voucher... First, I lost €22; second, I really don't want to order items on this site to use this voucher.
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EMMANUELLE P.
Rating: 2 out of 5
following a purchase from 28/06/2025
Not satisfied with this order because the model of the Focke Alchgélis FA 283 is "minimalist" (few parts and no plan) and especially WAY TOO EXPENSIVE!! (Otherwise, I have always been satisfied.)
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Valentin R.
Rating: 2 out of 5
following a purchase from 14/06/2025
1 month and a half to receive a package
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Philippe D.
Rating: 2 out of 5
following a purchase from 02/06/2025
More than 1 month to receive an order. And you have to call their customer service if you want news about your order. Once you have their service on the phone, you are well informed. Not very responsive and the promised delivery date is wrong by a week.
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Michel D.
Rating: 1 out of 5
following a purchase from 18/06/2025
I did not receive my package; the pick-up locker was empty!
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Gaelle F.
Rating: 1 out of 5
following a purchase from 05/06/2025
Very disappointed
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Miku M.
Rating: 1 out of 5
following a purchase from 28/05/2025
Seller kept pushing the shipment date. Promised me 3 times that the items would be shipped by the end of the month. I waited a total of 8 months on a single gunpla kit which was ready to be shipped in 1-3 days. I am still waiting on my second kit, which has yet to be shipped. Please buy somewhere else.
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Deconinck E.
Rating: 2 out of 5
following a purchase from 20/05/2025
Incomplete order received with a 2-month delay between the order and receipt. Quality material received in perfect condition. So very good but very, very slow.......
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Alexandre L.
Rating: 1 out of 5
following a purchase from 23/06/2025
Service with a huge delay. And two items are still missing.
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Elisabeth P.
Rating: 2 out of 5
following a purchase from 27/04/2025
Ordered on April 27, 2025, we received our package at the beginning of July: disappointment for us and our grandson! Not sure about placing another order: we'll see!
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Robert R.
Rating: 1 out of 5
following a purchase from 26/06/2025
The box arrived damaged, the contents slightly damaged. There was no response to messages, my calls never go through and the delivery time of 2 weeks is far too long. It was the first and last time.
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raphael C.
Rating: 2 out of 5
following a purchase from 20/05/2025
not happy about the so-called bug on my order and not being contacted, it's up to me to call you because I have no news about my order even after contacting by email
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Jonathan F.
Rating: 2 out of 5
following a purchase from 08/07/2025
The product listing states that paint and glue are missing, which is okay. The big problem is that the sails are missing. Extremely disappointed for a first purchase.
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armand M.
Rating: 1 out of 5
following a purchase from 17/05/2025
Incomplete order
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Christopher L.
Rating: 2 out of 5
following a purchase from 05/07/2025
Package well received, but very damaged, folded in half to fit into the box
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Geoffrey A.
Rating: 1 out of 5
following a purchase from 21/02/2025
Long time since 6 months!
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Sébastien H.
Rating: 2 out of 5
following a purchase from 25/04/2025
Paintings ordered in mid-April and announced in stock but actually not available, finally received in mid-July... In the meantime, guarantee received in May for a delivery within 10 days... Not the slightest explanation from the company? On the other hand, the phone contact has always been friendly.
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Alain B.
Rating: 1 out of 5
following a purchase from 21/05/2025
Delivery took way too long. A month and a half. And not at the scheduled place. Do not renew.
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Bernd T.
Rating: 2 out of 5
following a purchase from 24/04/2025
Communication is poor to bad. Book ordered. Had to inquire where it was. Answer: reprint. Then nothing again. Again sent an email asking if it had arrived. Then only a message that it was being connected. Not customer-friendly.
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CODY O.
Rating: 1 out of 5
following a purchase from 08/04/2025
I waited 5 months and it was not at all what I expected, the TARDIS is completely flat and the dog needs to be built and the pieces break when detaching them.
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DIDIER J.
Rating: 1 out of 5
following a purchase from 27/02/2025
Delivery time 4 months, 1001 hobbies unreachable by phone to check on this order. After delivery, the observation is that an item was missing of which I had not been informed. It was after emailing 1001 hobbies that I received the response that the item would not be delivered and that a credit note had been issued. This is the first time I have encountered this situation with them. I have been placing orders with 1001 hobbies for 5 years hoping for fewer inconveniences in the future.
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Jessica S.
Rating: 1 out of 5
following a purchase from 29/06/2025
The product is good. The delivery was bad and the dedicated service regarding this problem does not address it.
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Jérôme M.
Rating: 1 out of 5
following a purchase from 25/06/2025
received an empty package and no response from customer service
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Luciano A.
Rating: 1 out of 5
following a purchase from 24/06/2025
I am missing a model of the order, if you can't get it, refund my money.
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Susanne H.
Rating: 1 out of 5
following a purchase from 31/05/2025
Null stars! I placed my order on 31.05.25 and until today 6.7.25 have only received a partial delivery!! No information on whether and when the rest of my order will be shipped!! I will never order from 1001hobbies again!!
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Arnaud Z.
Rating: 1 out of 5
following a purchase from 30/06/2025
Dishonest and unscrupulous seller. Confirms a French version when it is an English version. And of course goes silent once confronted with his contradictions. Avoid!
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Gaele L.
Rating: 2 out of 5
following a purchase from 15/05/2025
The product meets my expectations but I am extremely disappointed with the delivery times. I ordered more than a month in advance of the recipient's birthday and I still received it almost a month late from the said date.
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Depond B.
Rating: 1 out of 5
following a purchase from 03/12/2024
I pre-ordered four models in September for a delivery initially scheduled for October, but it has been postponed several times. In December, I had to pay new shipping fees to receive only half of my order. The rest has been successively announced for March, then May, then June, and now October... more than a year after my order. I find this really unprofessional and I will not recommend you anymore.
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philippe B.
Rating: 1 out of 5
following a purchase from 16/06/2025
My package arrived crushed and one item is missing (although the package does not seem to have been opened, I sent the complaint form a week ago and despite my follow-ups, no news
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Michel E.
Rating: 1 out of 5
following a purchase from 23/06/2025
I have already ordered and have never had any problems until now. When I look at the reviews many people have had the same problem as me "vague responses, incomplete follow-up, no one at the end of the line, not taking into account the shipping address delay 1 month in short bad experience. etc etc I hesitate to recommend Best regards Escarguel Michel
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Response from 1001hobbies
Hello Mr. Escarguel,
Thank you for taking the time to share your feelings, and we are sincerely sorry that your recent experience did not meet your expectations, especially since you had never encountered any problems until now.
We fully understand your frustration regarding the delays, incomplete follow-up, and communication difficulties you have encountered. These situations do not reflect the service standards we strive to maintain.
Please know that we take your comments very seriously and are actively working to improve our processes, particularly by strengthening our customer service and optimizing logistics management.
We hope to regain your trust with your future orders and remain at your disposal to assist you as best as we can.
Do not hesitate to contact us directly if you would like us to review your case in more detail.
Best regards,
1001hobbies
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Frederic L.
Rating: 2 out of 5
following a purchase from 25/05/2025
Hello, on an order of 5 products, a one-month delay for receipt, while on the site everything was available, 2 out of 5 products do not conform to the order, impossible to reach someone by phone, and I still don't know what to do with the non-conforming products.
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Rob B.
Rating: 2 out of 5
following a purchase from 04/05/2025
Products are great, but delivery took 6 weeks instead of the next day while everything should have been in stock!
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Il pandino S.
Rating: 1 out of 5
following a purchase from 13/06/2025
Missing parts in my order
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Pigeon P.
Rating: 1 out of 5
following a purchase from 28/05/2025
I received my order after a month; on Friday 28 06 I placed another order will I wait as long thank you see you very soon
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Response from 1001hobbies
Hello,
Thank you for taking the time to send us this comment.
We would like to renew our apologies for this incident and assure you that this delay is also very unpleasant for us.
We left you a voicemail regarding your second order to offer you a quick solution.
We remain at your disposal,
Best regards,
1001hobbies
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guido D.
Rating: 1 out of 5
following a purchase from 23/05/2025
Shipping via dgp is subpar.....delivery only through their own parcel shop, not to home address
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