Customer reviews of 1001hobbies

Deplorable, customers waiting for ages on a product that is in stock. I do not recommend. One and a half months to deliver without any commercial gesture.

The package has arrived but I sent a few emails and have received no response at all.

The description of the item does not match the content at all. It says diecast assembled model. It is completely plastic, NOT ASSEMBLED AND NOT PAINTED

I have not received any news regarding my order and no response to the email for a month. At that point, I activated PayPal's purchase protection. The next day they shipped the package. When it arrived, however, one model was missing. Unreliable

Catastrophic. Order of 3 items, one delayed delivery for 3 weeks. I therefore decide to remove this item. Delivery arrived at the wrong address, return to sender. Request for resending the order, but still nothing for 2 weeks

Never again. Bad after-sales service. What I ordered hasn't arrived and no one is responding.

The product ordered does not match my order

My order hasn't arrived

Order placed on March 31 for a birthday pre-order. Was supposed to be delivered at the end of April, but the delay kept increasing until I was finally delivered in early June. Collectible item poorly packaged, even the box without bubble wrap, nothing. Fortunately not damaged. Disappointing.

I have not receive my pre paid order

I received the wrong order.

I placed an order on May 10. A Peugeot 206. I received the wrong product (a Peugeot 307). I communicated this and they told me I had to send the item back and when they received it, they would send me a coupon worth €45 to buy the item again. When I received the coupon, it didn't work. I contacted you and to my surprise, I received an email saying that my item has arrived back to you and that you would send it to me again. I trusted that you would send the item I ordered, but no, I received again the Peugeot 307 that was sent by mistake and that I DO NOT WANT. Please let me know once and for all what I can do because a month later I still do NOT HAVE THE ITEM I PAID FOR AND THAT WAS A BIRTHDAY GIFT I HAVEN'T BEEN ABLE TO GIVE.

goods ordered-paid in February 2025 and received May 2026 with several promises to receive it earlier (June, September, December 2025 or even January 2026...) unacceptable and I do not recommend this site at all.

The delay and handling of the order was not on point via Smartbox. The model was no longer available. 1001 hobbies first offered me a replacement model with an extra charge which I refused, then an equivalent model without extra charge. I waited 6 months.

No goods received, no feedback upon request

The shipment arrived much too late. No feedback from support, despite multiple inquiries! Never order here again!

The delay between the time of the order and delivery was far too long. The item I ordered was not in stock was not clearly indicated on the site, it was only mentioned at the time of the final confirmation for the delivery of the product (ordered on May 4, delivered on May 27). Basically, it's not dramatic, but it's just that the display on the site seemed a bit misleading to me, hence this negative impression, especially with more than 3 weeks of delay. It is very likely that next time I will think twice before ordering, and in the absence of clear information on stock/delivery I will not place an order.

It cannot be that such a meager order takes 7 weeks to reach the customer. The model kit is flawless, yet I will refrain from ordering from your company in the future!

No responses to previous email contact regarding an order that could not be delivered. There was no answer to the questions above. Not reachable by email or phone. Total lack of response, even after I eventually asked for my already paid amount to be refunded. Really terrible. Would never place an order here again or advise others to do so. Truly extremely disappointing.

I have not received my package.

I ordered a Boeing 747 1/72, paid by credit card, and then the following happens: I receive a written credit for the amount (about 640,-€), when investigating on the website I read that 1001Hobbies has canceled the order. In response to my comment that I want the goods or my money back and no voucher, I receive an answer: "We are proud to increase your voucher to 577,-€ and it is valid for 5 years." Again, I disagree: goods or money back... then I receive an email saying they found my order and sent it: something for 10,-€. Again, I object: B 747 1/72 or money back, then finally I receive an email saying they found the product and sent it. The B 747 also arrived (great kit)... but in the meantime it is offered for 40,-€ cheaper. Result: If you have nerves like steel cables, then dare to order from 1001Hobbies. They offer a great range. If you have weak nerves, be careful.

R

Order not arrived on time, customer service seems non-existent. Super bad service. Would not recommend.

The things I ordered were acceptable, but my time and my privacy are very important to me - I did NOT need to have unsolicited emails sent to me and I am very angry about this because I did NOT "subscribe" to any marketing and this company should obey both the GDPR laws as well as the UK's Data Protection Act.

Package received late. Moreover, it arrived damaged and customer service is non-existent. In short, I advise you not to order from them.

Delay tactic!!! DHL writes who is supposed to have received the product. This person is not known in the entire vicinity of the delivery address. I want my money back and do not want to have anything more to do with this dubious company.

The shipment took exactly a week, so that part was great; however, I paid an extra (2-3€) for the package to have double packaging, but the game arrived only in a box without additional protections and since it was a 3kg package, both the box and the game inside arrived with bent corners and even the game box is broken in one part.

Product poorly packaged and damaged in transit. One side crushed and wet leading to the product arriving in a damp condition.

3 weeks to deliver a small model...

Book was French and not English. Emailed customer service with no response.

selling a product that was not in stock without saying so..and waiting 15 days...meh

My preorder took 11 months to arrive… no communication from 1001hobbies at all. When I ordered it said that it would arrive in a month. I’m really glad it arrived in the end but the customer service is awful and you might have to wait a year for your package to arrive

defective product

Unfortunately, due to a failure of the delivery service, the material arrived too late. Despite having notified 1001hobbies several times by email, my complaints were not taken into account. Too bad

0 customer service and terrible tracking info

One of the models received did not match the one I ordered

You are not clear about the shipping time. You are a French website with a Dutch coding. Plus a lot of negative reviews on Trustpilot. You made sure that I bought the product elsewhere. If you had been upfront that it could take a while, there would have been no problem. In short, a good ending to a negative experience.

I waited for the second part of my order for over a month. However, you always responded to my follow-ups, which is good, but still.... Thank you.

Ordered in April 2025 received in May 2026. No response to emails sent or calls for refund of the order

The shipment did not go well, I have now asked them to send me the package to a new address and more than 1 month has passed