Customer reviews of 1001hobbies

Postage 30 euros, customs 22.95 CHF. No wonder China is flooding the market. Free postage and customs. Your service is good, but collaboration is impossible.

The model is fine. The paint set is bad (some jars are half empty and dry, others are filled with too much water). Delivery time is very bad (1 month wait).

Delay of 2 months in the shipment of 6 products, 1 is incorrect and 2 others are missing for shipment. A real failure on their part and I am also not satisfied that the products sold to me at the beginning of January are now asking me to place another order to replace them with others. I am not satisfied with this solution. I want a refund for the money paid for the products not received and also for the incorrect order received.

The product was marked "available" when I ordered it ... but I waited 15 days before receiving it. A misleading and regrettable statement

Ordered and delivery took 3 weeks longer than the indicator delivery date .

Delivery not in order!!! We are still missing part of our order. Request for correct invoice remains unanswered.

I returned my order on January 31st, 1001hobbies received it on February 5th - more than 20 days ago - and I'm still waiting for my refund... No reply to my e-mails, little or no responsiveness from customer service, no communication...
To be avoided!

check your stock before putting it up for sale

Delivery was pick up at point far away with digital bro problems there pay for delivery fee?

I placed an order at the end of October for 3 gunpla, one available immediately, another had just been announced as being back in stock, and the last one was on pre-order, with an estimated delivery date of November. 2 weeks later, just after the withdrawal period, the deadlines were changed, nothing was in stock, everything was postponed to December and January. I'm told to be patient, that one of the models is a very popular product and that if I cancel I lose out, and that in any case, no refund is possible because the right of withdrawal is obsolete. I have to be patient, it's a Christmas present, almost 300€ that I couldn't offer. In mid-December, the deadlines were extended again to the end of January and the end of March. I contact the company at the end of January to ask them to send me a separate shipment, which I would pay for if necessary, as soon as each model is available (I remind you that 2 of them were available in October 2024), as there has been no change in the delivery dates, but they tell me that no, they won't be available. I have no communication on my order tracking, I go on the site, the delivery dates are now for the end of July 2025. As a contractor myself with orders for equipment and supplies abroad, I still wonder about the seriousness of this company and their online stock management, in addition to significant price differences when 2 identical products are sold in their shop with sometimes 15€ difference for the same product, and an evasive customer service that wants to show you that you are not in your rights.
In the meantime, I've been robbed of 300€, a disappointed relative who doesn't understand my apology for his Christmas present and thinks I'm blatantly lying to him so as not to give him anything, and a lot of stress caused by this situation. I'm beginning to think I'll never see the color of these gunpla.

2 stars for delivery time. A package from China goes even faster. Too late for a birthday.

7 days to send products that are "available" or "sent in 24h" is not cool. And it's not the first time, unfortunately.

Part of my order is missing

The 1001hobbies online store is good, they have many products at low prices and you get them quickly. But I filed a complaint about some products but never got a reply, which disappointed me. So I won't order such products from 1001 hobbies anymore.

The order was received. One month later

I have received only one of the two products that they say came in the same box. I have been trying to contact them all morning and they hang up on me.

Delivery dates not as specified. No information on enlargement or new delivery date.

Delivery within 1 week, however, I deplore the incompatibility of the lower and upper triangle brackets with my T2M Pirate XT-C Buggy, even though the website indicated compatibility.

The delivery reached us two months after the announced date!

I ordered 3 items listed as available and with delivery in a week, but once ordered, some were listed as to be ordered from the supplier. As a result, the order was delivered 2 weeks late. Having also paid a little more than other vendors who listed the items as unavailable, this annoyed me. There will be no further orders from this site

When you don't need the order right away, it's okay. It does take a tremendously long time for everything to arrive. Be patient.

An item did not arrive complete. After complaining by e-mail, I received a reply that my request would be processed, but still no solution...

So when we do not have the items in stock they do not mark that they are in stock Result 2 months to have my complete order is not normal.

Order received almost 1 month after ordering.

No decal sheets in the box. Despite my calls and messages, no news of a shipment of the missing plate, an exchange or a return. I'm furious.

Very small plate does not correspond to the description Disappointed

Hello. Order placed on January 17 and received on February 7 at a relay point 16 km from my home.

Order sent 1 month after payment on items in stock refund of postage above 90 € I had to pay the cost of colisimo and not even a commercial gesture when I am a customer for years and I leave on average more than a hundred euro. I will no longer order from you and will no longer advertise on model forums.

The delivery time was too long, from December 17 (order) to January 14 (delivery).

It looks like you can buy something on that site that is readily available but I had to wait more than 5 weeks for my stuff. That is absurd in these times. Everything was not shipped until everything was in stock. There had been plenty of other options (tassels were out of stock apparently) but no communication about it. Had I known this, I would have picked other tassels. The stuff was meant for a project over Christmas break so not amused that it wasn't delivered until February. Be-la-che-lish just like that.

Took an awfully long time,had already given up hope that it would be delivered at all....

The product is made of plastic and the return is not free of charge.

Given the delivery time and price, I'd rather order directly from the supplier....

As indicated in my mail, the order is unusable due to poor packaging combined with a clumsy delivery service. The website: if it says on the website that an article is in stock then it should actually be in stock. Do not send a mail afterwards," we have ordered it at our supplier". Your stock is not with your supplier but with you directly ready to ship. Tinkerers

Very long delivery times

The items purchased were marked as "available", which made me prefer them ( while costing more than elsewhere ) over other sites where they would be "available to order" ( at a lower price.) Once ordered and paid for I then learned that before they would be shipped they would have to be ordered from the supplier, which extended the time. Had I known that the packages were not immediately fisponable I would have ordered elsewhere and spent less.

Ordered product (mid January) when the site indicated it was in stock, then got email saying it was not deliverable and cancelled the order with money back, however the product was shipped last week anyway and they do not respond to email.

Missing parts .

3 months waiting for an order! deplorable service, no more orders from them and I advise everyone to do the same.

Not at all what I ordered