1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Hello, Thank you for taking the time to report this incident. We are sorry for the inconvenience and invite you to contact our customer service ([email protected]), who will be able to find the most appropriate solution to your problem. Sincerely, 1001hobbies
J
José Ramón Á.
Rating: 1 out of 5
following a purchase from 13/12/2024
Only half of my order has arrived
Translated reviews
T
Thierry D.
Rating: 2 out of 5
following a purchase from 31/12/2024
I've had a few problems with this site recently. When I accidentally placed a duplicate order (keep an eye on the quantities in the basket), I immediately reacted by sending messages and e-mails. I did receive one copy, but I've been waiting for a refund on the other for almost a month. Another example of my perennial dissatisfaction: when I was unpacking a model, I realized that a decal sheet was missing: I sent them a message, they replied saying they'd take care of it... then nothing. Now I wait...
Translated reviews
Response from 1001hobbies
Hello Sir, We regret your opinion and apologize. The refund request was made on 16/01/2025. At the time of your request, we renewed this request. The accounting department told us that it was processed within the legal deadline, i.e. 14 working days. Is this the case for you? Sincerely, 1001hobbies
D
Dirk V.
Rating: 1 out of 5
following a purchase from 25/12/2024
This is the worst service I have ever experienced ! Terrible and disrespectful, never again.
Translated reviews
L
Ludo S.
Rating: 2 out of 5
following a purchase from 31/10/2024
stipulated delivery time 1 to 2 weeks, order received after 3 months!
Translated reviews
D
Douglas B.
Rating: 1 out of 5
following a purchase from 27/12/2024
I received the wrong items after delivery was already late. Instead of two bottles of Thinner, I received 2 small jars of paint. I contacted customer service & it took two weeks for a reply asking for pictures. Another 3 weeks has passed since I sent pictures. I've asked for an update but have not received an update or a reply. Customer service is poor AT BEST.
F
François G.
Rating: 2 out of 5
following a purchase from 17/01/2025
when you get a call, all you get is an answering machine with: press 1 etc. It sucks !!!!!!!!!!!!!!!!!
Translated reviews
Response from 1001hobbies
Hello, Could you please provide us with a valid phone number so that our customer service can contact you? Best regards, 1001hobbies
B
Benjamin B.
Rating: 1 out of 5
following a purchase from 18/12/2024
more than a month behind schedule
Translated reviews
Response from 1001hobbies
Hello, We sincerely regret your opinion and apologize for the delay in preparing your order. At the time of your purchase, the product was indicated as "available", which means that it had to be ordered from our supplier. Unfortunately, our supplier has longer delivery times, which has led to a delay in processing your order. We regret this situation and fully understand your disappointment. We are doing our utmost to improve our delivery times and better meet your expectations. Thank you for your understanding, Sincerely, 1001hobbies
G
Giacomo C.
Rating: 2 out of 5
following a purchase from 05/01/2025
the webstor origins cartoon ver action figure appeared to be available, but it was actually to be ordered from the supplier. when it finally arrived, i got the surprise that the card back was bent 90 degrees at the blister level. if i wanted to resell it, i would have to do so as loose. fortunately, 1001 hobbies caters to collectors, who notoriously demand the perfect box...
Translated reviews
B
Bienvenido P.
Rating: 1 out of 5
following a purchase from 26/12/2024
It seems to me extremely exaggerated the time from placing the order to receiving it, a month I doubt I will buy again in your store.
Translated reviews
M
María S.
Rating: 1 out of 5
following a purchase from 21/12/2024
The whole process was a disaster and full of problems. From the delivery, which was not on time despite paying high premium shipping costs, it was delivered more than a week late and at a different address, I had to search through all the mailboxes on the street. I had to search through all the mailboxes in the street. I am still in the process of returning it and I can't get a refund and close the incident. The only good thing is the customer service via email, at first it was fast, then it stopped being fast too.
Translated reviews
S
Stephane A.
Rating: 2 out of 5
following a purchase from 07/01/2025
Product marked available but you are only informed after ordering that it is available from the supplier... Model box damaged due to fragile packaging ... Very long delivery times
Translated reviews
Response from 1001hobbies
Hello, We sincerely regret your experience and would like to inform you of our processing times for this order. We would like to point out that there are two important concepts to consider when placing an order on our site: "Available" products: these products are in stock with our supplier and we order them for you. Products "Available - dispatched today": these products are in stock at our logistics warehouse in Isère and are dispatched the same day. After verification, here's what happened to your order: the F-22 Raptor was ordered from our supplier based in England. As such, the delivery time is 4 weeks, mainly due to customs clearance, which can be complicated. We apologize again for any inconvenience this may cause, and assure you that your opinion is very important to us. Sincerely, 1001hobbies
N
Niels P.
Rating: 1 out of 5
following a purchase from 05/12/2024
I placed an order beginning of December for making some christmas decorations. 1001 hobbies were so kind to wait 2 weeks before sending it with the result that it all arrived after christmas. Absurdly poor and stupid level of service! The one star necessary must be for not charging extra for keeping it on stock for the two weeks.
Translated reviews
N
Nerea B.
Rating: 1 out of 5
following a purchase from 13/12/2024
I bought two products 15 days before Christmas and it said they would arrive in a week. They did not arrive when it said, they did not notify me. After several unanswered calls I was told that they would arrive after Christmas, but in addition to being very late I only received one product. Bad communication and a disaster with the delivery. I ended up getting my money back for the other product.
Translated reviews
E
Eddie L.
Rating: 2 out of 5
following a purchase from 24/12/2024
The item I was looking for was sold out everywhere, only 1001hobbies indicated they still had stock and could ship within one business day. Therefore, I ordered the item from 1001hobbies. But after ordering, it was indicated that the item had to be ordered from the supplier first. This took 3 weeks. All this time the website indicated they still had stock. I find this deception. Also never had a response to my question about the order.
Translated reviews
M
Manon B.
Rating: 1 out of 5
following a purchase from 14/01/2025
I ordered on January 3rd for my dad's birthday, 10€ for postage, the parcel never arrived ! I had to email several times only to be told that there was a problem with my parcel. I am very disappointed.
Translated reviews
Response from 1001hobbies
Madam, We sincerely regret your experience and apologize for the delay in processing your order. You placed your order on 02/01/2025. It was dispatched on 03/01/2025 via Colissimo. Unfortunately, this parcel was lost by their service. As soon as we were informed of this incident via your call, we immediately proceeded with a new shipment of the same product by Chronopost. The parcel was successfully delivered on 16/01/2025. We regret this incident, which was beyond our control, and apologize once again for any inconvenience caused. Please be assured that we will do our utmost to avoid this type of problem in the future. Please do not hesitate to contact us should you have any questions or require assistance. Sincerely, 1001hobbies
A
Alain M.
Rating: 2 out of 5
following a purchase from 24/12/2024
hello delivery on time but the polistirene glue had hardened so couldn't be used couldn't get you on the phone?
Translated reviews
Response from 1001hobbies
Hello, We regret this incident and apologize. You can simply send us an e-mail and we'll be able to respond to your request. Sincerely, Laure
F
Francesc A.
Rating: 1 out of 5
following a purchase from 01/01/2025
Order arrived late and in two shipments. Order placed on the 2nd, first part of the order received on the 15th, second part of the order on the 17th, today I still have not received it.
Translated reviews
J
Jeffrey T.
Rating: 1 out of 5
following a purchase from 09/01/2025
No possibility of communication at all. Calling, emailing, chatting all impossible. Will not order here again. Probably also this review will not be visible, and will be deleted by them.
Translated reviews
S
Sergio B.
Rating: 1 out of 5
following a purchase from 19/12/2024
1 month to receive the shipment and then 1 of the products is not what you see on the website.
Translated reviews
T
Ton V.
Rating: 1 out of 5
following a purchase from 08/11/2024
order received but not complete,emailed about this but still no response ????
Translated reviews
'
'Didier' M.
Rating: 1 out of 5
following a purchase from 24/12/2024
bonjour nous sommes le 16/01/2025 j'ai commandé plusieurs articles le 24/12/2024a ce jour toujours pas reçu de commande je pense que vous avez perdu un bon client (nouveau) c'est inadmissible cdt
Translated reviews
Response from 1001hobbies
Hello Sir, We regret your experience and apologize for the delay in processing this order. We confirm that the order will be shipped today. However, we would like to inform you that it will not include the Revell paint kit, which has delayed preparation until now. We have therefore issued a refund for this product. Please do not hesitate to contact us should you have any questions or require further assistance. Sincerely, 1001hobbies
R
Rob K.
Rating: 2 out of 5
following a purchase from 07/12/2024
website is comprehensive and clear
Translated reviews
J
Javi G.
Rating: 1 out of 5
following a purchase from 04/01/2025
The thing about these people is a joke. They send me an open product with a missing component, I claim for them to send me an unopened product, they reply that they do not have stock and it is out of stock and that they will see if they can find another supplier to send me that component. If we look at the return policy of the company, it clearly indicates that if a package is open they do not accept it, but nevertheless, they do send an open and incomplete one. And when I get serious and tell them that I want to make the return and recover the full amount of money, they answer me that ok, they accept the return but that the transport is on my account. Unbelievable. At the moment I order the bank to return the charge of the card and I will send them the product if they bear the transport costs. It is a problem generated by them.
Translated reviews
Response from 1001hobbies
Hello Sir, We regret your feedback and apologize once again for the situation you have experienced. However, we would like to clarify a few points. You ordered a Futaba radio control, whose box is meticulously weighed before shipment to ensure its contents. However, you contacted us to say that you had received a supposedly opened or second-hand product with the receiver missing. This seems unlikely for a product in this range. Despite this, we immediately contacted our supplier. They confirmed that they had shipped the missing receiver directly to your address to resolve the problem quickly. Unfortunately, you did not accept this solution and preferred to request an immediate refund. We simply asked you to return the remote control once the receiver was received, in order to limit the shipping costs between Spain and France, which are significant. We remain at your disposal for any further information and hope to be able to clarify this situation as soon as possible. Yours sincerely 1001 hobbies
C
Curtis C.
Rating: 1 out of 5
following a purchase from 27/12/2024
Do NOT order anything from this company. I ordered some model paints on 12/27/24 and received a used, EMPTY, folder on 1/10/25. Had to email them twice to get a response for a refund and now I have to complete and sign an affidavit and wait for an investigation. Horrible service, stay far away from this company.
I
Iban H.
Rating: 1 out of 5
following a purchase from 06/01/2025
I bought a body for an RC car and not only I got something totally different, but all I have problems to change and send me the body. Trying to talk to them by phone is mission impossible and the shipment has to be by Correos or you have to go to get it yourself!!!! Never again!!!
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
A
Alexandre D.
Rating: 1 out of 5
following a purchase from 16/12/2024
I am very dissatisfied.
Delivery guaranteed according to the site before Christmas .
Delivery on January 10th .
I can hear in this period that there are delays but do not guarantee your deliveries to continue to take orders knowing that you can not meet your commitments.
In short, once the delivery has been made, no apologies and nothing. I ask for a gesture for the delay (I could have cancelled the order or sent it back) and then they send me an e-mail offering me (with an e-mail explaining my good luck) 5 euros as a voucher on a future order (my order was 110 euros).
Who are they kidding? I don't panhandle, so I'll leave you your 5 euros and buy my figurines elsewhere.
Translated reviews
B
Bertrand L.
Rating: 2 out of 5
following a purchase from 14/12/2024
Long lead times if product not in stock.
Translated reviews
Response from 1001hobbies
Dear Customer, We regret your feedback and apologize for the delay in processing your order. You ordered a product with an extended delivery time. As a result, your order was dispatched as soon as the product was received in our logistics center. We would like to draw your attention to two important terms indicated on our website: Available products: These items require an order from our suppliers before shipment. Products available - dispatched today: These items are in stock in our logistics warehouse and can be shipped immediately. The product you have ordered has been specially ordered from our supplier. We are currently still waiting for delivery. Thank you for your understanding. Best regards, 1001HOBBIES
B
Bea B.
Rating: 1 out of 5
following a purchase from 25/12/2024
They lie about the shipping date. A shame that you have to pay so much and then they are a week late.
Translated reviews
B
Brigitte B.
Rating: 1 out of 5
following a purchase from 08/01/2025
Not clear enough
Translated reviews
Response from 1001hobbies
Hello, Please let us know if there are any points you feel are unclear. Sincerely, Laure
P
Patrick M.
Rating: 1 out of 5
following a purchase from 17/12/2024
Refusal to take back faulty product
Translated reviews
Response from 1001hobbies
Hello Mr Mougenot, We sincerely regret your opinion and apologize for this incident. We would like to point out that you contacted our customer service department on January 6 at 1:58 pm to express your dissatisfaction with the missing part (the wood glue) and the difficulty in understanding the instructions. As soon as we received your message, we offered to return the model. However, you informed us that you had already started assembling it. Under these conditions, and in accordance with our general terms of sale, we are unfortunately unable to accept the return of a model that has already been opened. We remain available for any other request. Best regards, 1001hobbies
C
Cristina O.
Rating: 2 out of 5
following a purchase from 06/12/2024
I ordered 2 products and I only received one, I sent them an email and they did not answer me.
Translated reviews
P
Philippe B.
Rating: 1 out of 5
following a purchase from 01/12/2024
Poor packaging, 2 models broken, soap not used.
Translated reviews
Response from 1001hobbies
Hello, We apologize for this incident. We invite you to reply to the e-mail sent on 23/12/2024, which we have also resent today. You can send photos of this model to [email protected]. Sincerely, 1001hobbies
S
Shanone M.
Rating: 1 out of 5
following a purchase from 14/12/2024
2 mails were sent without any response except to tell me that my file is pending. I never received my package knowing that the relay point gave it to someone else and nobody seems to care about the problem.
So my first and last order with you.
Translated reviews
Response from 1001hobbies
Hello, Customer Service will contact you today. Best regards, 1001HOBBIES
M
Margarita L.
Rating: 2 out of 5
following a purchase from 01/01/2025
I paid premium shipping. I checked with UPS and it turned out that they were contracted for standard shipping. The package arrived on the 7th and could not be put on the tree as a Epiphany gift.
Translated reviews
'
'Sabrina' J.
Rating: 1 out of 5
following a purchase from 23/12/2024
Interminable delivery time (almost a month) even though delivery is charged for. Very little visibility on the fate of the parcel.
Translated reviews
Response from 1001hobbies
Hello, Your order was shipped on Friday, as we were waiting for the WOLF IN NATURE puzzle. However, we were unable to send you this puzzle as it was not received from our supplier. As a result, a refund for this puzzle is being processed. Please do not hesitate to contact us should you have any questions or require clarification. Yours faithfully
O
Olivier L.
Rating: 1 out of 5
following a purchase from 13/12/2024
Three week wait on an order of a dozen items for 2 missing products. Totally unacceptable. Order shipped only after phone call. 2 unanswered emails ....
Translated reviews
Response from 1001hobbies
Hello, We apologize for the inconvenience. We would like to inform you that two of the products ordered (EVOCO N°000 - Available and AG4030 COLORO N°00 - Available) were ordered from our supplier based in England, which explains the additional delay. For greater clarity, here are the terms used on our site: Available products: These items require an order from our suppliers before shipment. Products available - dispatched immediately: These items are in stock in our logistics warehouse and can be dispatched immediately. We have also noticed that the two e-mails you sent were addressed to [email protected]..., which is not the customer service address. As a result, we were unable to receive or respond to them. Please do not hesitate to contact us directly if you have any questions or require further information. Sincerely, The 1001hobbies team
C
Corneleus C.
Rating: 2 out of 5
following a purchase from 23/12/2024
the shipping conditions even after availing the membership is not true. have already complained but no resolution. it is like a partial scam imo.
Translated reviews
N
Nathalie M.
Rating: 1 out of 5
following a purchase from 25/11/2024
2 errors on the part of 1001hobbies, 2 times received the wrong items and PARTIAL refund! unacceptable.
Translated reviews
A
Armando P.
Rating: 1 out of 5
following a purchase from 28/11/2024
You should not sell VALOM Company models that are badly made and incomplete.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 