Customer reviews of 1001hobbies

Very long delay!!! Very bad, delivery of an incomplete package thank you for proceeding to my refund of the other part thank you

After emailing if the Mercedes would be the correct model it was claimed that it was. The final model I received was an American model. Too bad!!!

Significantly more expensive than other suppliers, longer delivery times.

Long delivery time because they also have to order it first and then they say it is in stock but they just lie. Will never order anything there again either, I will order it myself from America

Great site, but my delivery took too long. Order placed in early September and not received until late October. To offer, the delivery time is unreliable.

I pre-ordered two limited edition cuddly toys, but after a four-week delay I only received one, while both were invoiced. Since then, my emails and phone calls have not been answered. Impossible to get a refund. This site is a scam.

Products shipped without concern for readability of color codes. You should provide s change the packaging

Very bad it says on the website how much is still in stock then they say it is out of stock

Only problems with this site I received 1 product out of 2 but that was none of the 2 products I ordered and 0 refunds...

My order arrived incomplete after an eternally extended delivery time of over a month. I still haven't received any feedback from customer service regarding this order and the lack of a product.

Order placed on Tuesday and expected to be delivered on Thursday. Delay reported immediately. Half of order received 10 days later. Other half cancelled and PROMISE of refund (pending).
Blatant lack of professionalism. Take a leaf out of AMAZON's book (for the better). I will not order again. I hope to be reimbursed for half my order soon. A site to forget.

The order arrived incomplete, I contacted you and you did not give me an immediate solution.

The delivery was delayed much more than other orders I placed at that time. When it arrived they had sent me the wrong item, the Airfix AO2318V 1/76 instead of the one I had ordered (Airfix 1602318 1/72). I have indicated it and I have no answer.

Slow, incomplete order, slow to answer and poor communication management.

Still waiting on my 11-10-2024 order sended mails via youre website no response called 30-10-2024 promised me i get it on 6-11-2024 still nothing its 8-11-2024 this is not how you treat youre customers

The order is ( decals set) has been in transit for a month and only shipped after a second email from me. Then it also turns out that they delivered the wrong decals

It's a pity that there are no instructions in French. The codes used (numbers, dotted lines) are not self-explanatory (as they are in a foreign language), nor are the assembly instructions, making the model difficult to assemble. I certainly wouldn't order a more complex model, as it would be very difficult to assemble without instructions in French.

Catastrophic delivery due to poor packaging and broken glass bottles, refund still awaiting a missing product. And waiting for full compensation for the order.

I paid for a home delivery and not as it happened I went to a relay served by mondial relais. I will never order from you again. it's a matter of principle.

My orders became a huge mess! The order is still not complete!

I had to wait 8 weeks for my order, only to find that 4 out of 6 products were not delivered. Although delivery was indicated in the order. After several inquiries to the service department, the two products were finally delivered. Service works very well. Goods generally too expensive compared to other suppliers.

It took a little longer to arrive than indicated, and 16 days after receiving the return I still have not received my money back, the car I think q well, it was not what my husband wanted.

Wrong item sent. Contradictory Ad which I showed them. Didn't offer exchange but a discount on next order. Stuck with decals I can't use and loss of my money.........DO NOT RECOMMEND!!!!!

It took too long and several angry emails before I received anything

Delivery time too long

I have nothing against ordering but the conditions of the 1001PRIME program changed during the year by modifying the free shipping tier, a shame. Thanks to the support team who were very competent but this greatly diminishes the attractiveness of the site.

1st order and what a disappointment! Order placed on 09/09/2024 for a game in stock on 04/10/2024 the order is cancelled without any warning or a call from me. Strangely enough most stores have received the restocking of this product but not the odd one. The site can be proud of being French but does no better than a dubious foreign site.

They have everything you would want, and the prices are not bad. Whether you get it in a week or six months is just not clear. I've been waiting months for a kit that is just in stores elsewhere, and here they push the expected delivery date up a month every month.

Not to be recommended: it took almost 3 weeks to deliver a 1/48-scale airplane model that was out of stock on the shelves. However, 48 hours after the order was placed, the value of the item was deducted from the bank account, which just goes to show that you can sell without a second thought, even if you know you won't be able to deliver within the announced timeframe. Lame!!!

WHEREAS, the order, as communicated at the time of purchase, was supposed to arrive by a certain date and arrived markedly later! Once delivered I found that a product was missing, after several calls to the service center, which made me fill out a claim form, I learned that the product, contrary to what was indicated, was not in stock and therefore was not sent to me! Instead of crediting the amount back to my credit card (for the value of the missing product) they made me a voucher that I will be forced to use within 30 days, resulting in the inconvenience of having to place a new order which, if less than 100 euros will be burdened by shipping costs effectively making the voucher useless! Very bad buying experience!

Very late delivery, poor communication

Limited stock. Too long to replenish it, also after seeing that I was going to catch the arrival of the shipment while on vacation I sent them an email in which they replied that they would hold it until it arrived to just then do the opposite and send it. Conclusion: I was not at home when the shipment arrived and I had to go to the post office to pick it up, which is nowhere near my home. I will not repeat.

Unfortunately long delivery time without communication. Calling up delivery status via link did not work.

The majority of products pre-ordered on the site were widely available elsewhere, incompetent amateurs to be shunned.

Site bien

Some pieces were broken in the box

The goods were not sufficiently packaged, so the goods arrived damaged. Little communication. Not recommended.

Product came damaged if intact, was ordering dice so the only damage was the packaging and delivery took way longer than expected

Products advertised as available, but never in stock Three weeks later, no delivery date.....I do not recommend this seller.

Incomplete parcel. No reply to complaint e-mail.