Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Lack of fluidity, with banners that open inopportunely masking the reading experience.
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We're sorry to hear that you've been experiencing fluidity problems on our site, particularly with the banners that disrupt reading. Your experience is very important to us, and we will take your comments into account to improve our interface. Thank you for your understanding, and we look forward to providing you with a better experience in the future!
J
jerome J.
Rating: 1 out of 5
following a purchase from 17/08/2024
One of the two products is missing. No return from the seller.
Translated reviews
Response from 1001hobbies
Hello ! Thank you for taking the time to send us your feedback. We've responded to your request from early September, and we're here to help. To help us resolve this small issue, please don't hesitate to send us an e-mail at [email protected]. We look forward to assisting you!
E
Erk S.
Rating: 2 out of 5
following a purchase from 23/08/2024
Account number was incorrect, resulting in additional costs at the bank. Delivery took 3 weeks. Unfortunately you don't speak German and the phone call in English was difficult. Thanks anyway.
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that there were problems with the account number and that you had additional costs with the bank as a result. We also apologize for the long delivery time of three weeks. Your comment about the language barrier is valuable and we will work to improve our customer service. Thank you for your patience and understanding! If you have any further questions or concerns, please do not hesitate to contact us. Merci
A
Anthony B.
Rating: 1 out of 5
following a purchase from 17/08/2024
The item I ordered took two weeks to ship, then it came from France to the US, then from the US back to France, then finally was delivered in broken condition. The packaging was only the item inside of a brown box with no protection. I have reached out for a way forward on a replacement or return but haven’t heard anything. Disappointed and learned my lesson on doing business with 1001hobbies.
Response from 1001hobbies
I'm truly sorry to hear about your experience with your order. This is not the standard we aim to uphold. Your feedback regarding the packaging and the shipping mishaps is very important to us, and we appreciate you bringing this to our attention.
E
erik G.
Rating: 2 out of 5
following a purchase from 30/08/2024
I would like to receive all my paid goods !
Translated reviews
Response from 1001hobbies
Thank you for taking the time to share your feedback. We have received your request and apologize for the inconvenience you experienced with your order. We will investigate your situation carefully and promise to resolve the issue as soon as possible. You will receive an update on the missing items.
A
alain C.
Rating: 2 out of 5
following a purchase from 02/09/2024
Delivery time too long
Translated reviews
Response from 1001hobbies
We are sorry to hear that the delivery time was too long. Your feedback is important to us! Please do not hesitate to contact us if you need any further assistance or information. We will do our best to improve this point in the future. Thank you for your understanding!
P
Pieter C.
Rating: 2 out of 5
following a purchase from 04/09/2024
After waiting longer than expected, 1 half has arrived. The other half I don't know when it will arrive.
Translated reviews
Response from 1001hobbies
We are sorry to hear that your order did not arrive in full and is taking longer than expected. We understand how frustrating this can be. We will do our best to make sure the missing half is shipped as soon as possible. Please contact us if you have any further questions.
G
Gabriele R.
Rating: 1 out of 5
following a purchase from 06/09/2024
Material arrives in.less than what you say you sent open boxes some broken and want an opinion after emails and emails with never a response as now ... sent others but answers nothing ... I bought in a week so much and should have already left according to your rules but nothing I no longer know whether to trust seeing what I got this is the ugliest purchase I've ever made and it's a lot of money I hope you solve and answer you have customers who pay you right away with paypal ...
Translated reviews
Response from 1001hobbies
We sincerely apologize for the inconvenience and want to let you know that we have received your request. We are handling your case and will do our best to resolve the situation as soon as possible. We thank you for your patience and understanding. If you have any further questions, please do not hesitate to contact us.
A
Andy P.
Rating: 2 out of 5
following a purchase from 26/07/2024
Website is full of goods that are not available. After waiting a few months, at least I got my money back.
Translated reviews
Response from 1001hobbies
We are sorry to hear that you have had this experience. We understand that it is frustrating to wait for products that are not available. We are working hard to improve our inventory and availability. If you have any questions or need assistance, please do not hesitate to contact us. Thank you for your feedback!
G
Giorgio C.
Rating: 2 out of 5
following a purchase from 26/06/2024
An order didn't get to me too long wait x shipping no chance to talk to you.
Translated reviews
Response from 1001hobbies
We apologize for the inconvenience and extended wait for your shipment. Unfortunately, there are sometimes unexpected delivery times. Please contact us at [email protected] or +33179736876 for immediate assistance regarding your order. Thank you for your patience!
F
Filip V.
Rating: 2 out of 5
following a purchase from 22/07/2024
Had I not done the follow-up myself I would not have my order yet. Second time. Don't think I will order from 1001 hobbies again.
Translated reviews
Response from 1001hobbies
We are sorry to hear that you have experienced problems following up on your order. We understand that this can be frustrating and we want to make sure your experience is better in the future. If you have any specific questions or concerns, we invite you to contact our customer service team. We appreciate your feedback and hope we can make it right.
J
Jose Carlos M.
Rating: 1 out of 5
following a purchase from 28/06/2024
It took over a month for my order to arrive. I was not able to physically talk to anyone. Very bad opinion of this store
Translated reviews
Response from 1001hobbies
We sincerely regret the experience you had with your order. Sometimes delays can occur for reasons beyond our control.
P
Pr J.
Rating: 2 out of 5
following a purchase from 25/08/2024
My order according to information I would receive it on September 16, we are at 18 and according to the tracking that indicate me takes travel in the centers of Madrid, Barcelona, Valencia, Benavente and in some cases it appears as several times. Yesterday at 22:00 hours it appeared again in Madrid. Understand that I can not have a good opinion of the service, be "fault" of whoever it may be. The reasons I do not know, but do not give estimated arrival information. It is not for the non-arrival of the product, but for the "movements" that they reflect. At least 4 locations as indicated by the tracking. My previous experience was pretty good, now about this one I can't say the same. I am sorry.
Translated reviews
Response from 1001hobbies
We are very sorry for the inconvenience with the tracking of the shipment. We understand your frustration with the constant reflected movements and lack of clarity on the arrival date. While we do our best to provide accurate estimates, on occasion, carriers may experience unforeseen delays. We appreciate your patience and are monitoring your order to ensure it arrives as soon as possible. If you need further assistance, please do not hesitate to contact us.
V
VICENT S.
Rating: 1 out of 5
following a purchase from 23/08/2024
Of the last order of 7 units, 3 are missing, they have NOT arrived: the decals to 1/72 of the I-15 (I know you still have them). The decals to 1/48 of the I-16 (Moscas al ataque) and a model to 1/48 of Eduard of the type 18. I can not be happy, I hope for a solution, the order said that it came ALL.
Translated reviews
Response from 1001hobbies
Your order has been split. The rest of the missing items, including the decals and the model, will be shipped to you this week. We apologize for any inconvenience caused and remain at your disposal in case you need us.
P
Pau V.
Rating: 1 out of 5
following a purchase from 14/07/2024
I had a problem with the order, I tried to call, nobody answered, I sent an e-mail, they answered me after 10 days.
Translated reviews
Response from 1001hobbies
We are sorry to hear that you had problems with your order and that the response took so long. We appreciate your patience and are here to help. If you need immediate assistance, please feel free to contact us again via this email or give us a call, and we will be sure to address your request as soon as possible. Thank you for your understanding.
S
sebastien K.
Rating: 1 out of 5
following a purchase from 08/09/2024
Package very badly packed
Translated reviews
Response from 1001hobbies
We're sorry to hear that your parcel was very poorly packed. Please be assured that we are taking your request into account and will work to improve this aspect. Thank you for letting us know!
R
Raphael L.
Rating: 1 out of 5
following a purchase from 02/08/2024
Waited a month for a damaged figure
Translated reviews
Response from 1001hobbies
We are very sorry that your figurine has arrived damaged. Please send us photos of the damage to our e-mail address so that we can resolve the incident quickly. We want to make sure that you receive a suitable solution and apologize again for the inconvenience.
F
Florent V.
Rating: 2 out of 5
following a purchase from 02/08/2024
Very difficult communication with the site following an incomplete parcel, call which refers to the mail, several mails sent with only one answer then more answers following this mail. Problem still unresolved after several weeks.
Translated reviews
Response from 1001hobbies
We are very sorry to hear that you have experienced communication difficulties regarding an incomplete package. Your experience is important to us. Thank you for your patience!
S
Stéphane D.
Rating: 2 out of 5
following a purchase from 07/08/2024
Delivery too long (3 weeks). Better to go in store.
Translated reviews
Response from 1001hobbies
We apologize for the delay in delivery. We understand that it was frustrating. We are working to improve our delivery times to better meet your expectations. Thank you for your feedback, and we look forward to serving you better in the future.
D
Dominique V.
Rating: 2 out of 5
following a purchase from 14/08/2024
payment in excess for a delivery in D+2 but my parcel was dispatched in D+2 so received in D+4... Abused
Translated reviews
Response from 1001hobbies
We are very sorry for the delay and confusion regarding payment for D+2 delivery. Thank you for your patience, and we look forward to providing you with a better experience in the future. If you need any further assistance, please do not hesitate to contact us.
F
Florence T.
Rating: 1 out of 5
following a purchase from 30/06/2024
Unreliable site. 10 days after the scheduled delivery date, the parcel still hasn't arrived, and you have to harass customer service to get any information. You're finally promised a refund... which never arrives, as the parcel arrives without warning after 4 weeks. Not professional
Translated reviews
Response from 1001hobbies
We are very sorry for this frustrating experience. This is not the service we want to provide. Your feedback is invaluable and we will do everything we can to prevent this from happening again. We apologize for the delay and miscommunication, and hope to regain your trust in the future. Should you require any further assistance, please do not hesitate to contact us. Thank you for your understanding.
E
Eric S.
Rating: 1 out of 5
following a purchase from 09/08/2024
Sent quickly but box damaged inside the package which has nothing and does not respond to mail
Translated reviews
Response from 1001hobbies
We are sorry for the condition of the box inside the package. Please be assured that we have replied to your email and we will find a solution together. Thank you for your patience and understanding.
L
Laurent L.
Rating: 1 out of 5
following a purchase from 20/07/2024
Two consecutive deliveries do not correspond to the item ordered, resulting in outright cancellation of the transaction.
Translated reviews
Response from 1001hobbies
We are very sorry for the delivery errors. We understand the frustration this may have caused. The correct product has now been shipped. We hope this solution will compensate for the inconvenience. Thank you for your understanding and patience.
S
sylvie B.
Rating: 2 out of 5
following a purchase from 15/07/2024
Delivery times too long. But above all, very disappointing Castorland puzzles: the pieces are far too small.
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are sorry for the delay in delivery and for the disappointment concerning the Castorland puzzles. We take note of your comments to improve our services and product quality.
V
vincent L.
Rating: 1 out of 5
following a purchase from 08/06/2024
Delays of several months on products advertised as being in stock.
Translated reviews
Response from 1001hobbies
We are very sorry for the repeated delays. This is not the experience we wish to offer. As an apology, a commercial gesture has been offered to you. We hope this will improve your next experience with us. Thank you for your patience and understanding.
G
Giancarlo I.
Rating: 1 out of 5
following a purchase from 20/06/2024
Catastrophe I paid and ordered 2 yellow fiat 500 after more than a month I rrceive only 1 fiat 500 and not the good one a tunning .I rang 3 times always pad of answer it is really inadmissible!!!!!! I wrote several emails and no response I want or my 2 fiat ordered or refund!!!!!!!
Translated reviews
Response from 1001hobbies
We are very sorry for this frustrating situation. We understand your dissatisfaction and are committed to resolving this issue quickly. In order for us to help you effectively, please contact us directly at [email protected] with all the information concerning your order. We promise to resolve this situation as quickly as possible. Thank you for your patience and understanding.
A
Abouba M.
Rating: 2 out of 5
following a purchase from 24/07/2024
My initial order was dated 30/06 , and not 24/07 as mentioned by your services ... 1 gift that never arrived on time, because of an unscrupulous deliveryman ... the parcel arrived (FINALLY) on 29/07, delivered (fortunately) by another transport company ... but no gift wrapping, even though I had paid for this service ... so, rather a bad experience, as far as we're concerned
Translated reviews
J
Jörg H.
Rating: 1 out of 5
following a purchase from 17/07/2024
My order is wrongly delivered and very bad communication
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We apologize for the incorrect delivery and the inconvenience caused by the communication. Your request has been processed via email and we have already contacted you to resolve the issue. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your patience and understanding.
N
natascha E.
Rating: 1 out of 5
following a purchase from 05/07/2024
Not good !!! The packaging was not good so the item arrived damaged
Translated reviews
Response from 1001hobbies
We are very sorry to hear that your item arrived damaged due to inadequate packaging. We understand your disappointment with this. An email has been sent to our team to resolve the issue as soon as possible. We will take all necessary steps to rectify this situation and ensure that this does not happen again in the future. We sincerely apologize for this inconvenience. If you have any further questions or need additional assistance, please contact us directly. Thank you for your understanding and patience. Yours sincerely,
R
Richard B.
Rating: 2 out of 5
following a purchase from 20/06/2024
I'm not giving my opinion because: I'm waiting for a 3-blade propeller for Me109 Always promised never received. I'll have to go to another site.
Translated reviews
S
Sophie C.
Rating: 1 out of 5
following a purchase from 05/07/2024
Very poorly protected figurine, the box arrived very damaged in addition to a not very fast delivery time. A real shame, I don't recommend it at all.
Translated reviews
Response from 1001hobbies
We are very sorry to hear that your figurine arrived poorly protected and that the box was badly damaged. Furthermore, we understand that the delivery time was not up to your expectations. We have taken note of your concerns and have sent you an e-mail with our apologies. We understand your disappointment and thank you for your understanding. Your satisfaction is very important to us and we will do our utmost to resolve this situation to the best of our ability.
C
christiane D.
Rating: 1 out of 5
following a purchase from 26/06/2024
You're very anxious to know what I think. You even asked for it before the delayed dispatch of this order. I've sent you e-mails to which I've received no reply. I believe that customer contact is essential. So look for my messages and you'll see what I think of your company. I don't have time to waste, and for this kind of question, you've found me!
Translated reviews
Response from 1001hobbies
We would like to inform you that we have indeed sent an e-mail in response to your messages. It is possible that our reply has gone to your spam folder. Please check your inbox and your spam folder. We take communication with our customers very seriously and deeply regret this situation. We apologize for the inconvenience and thank you for your understanding and patience.
B
Bruno B.
Rating: 1 out of 5
following a purchase from 15/06/2024
Your company does not respond to my written COMPLAINT for a purchase of 9 jars more than 3 weeks ago!!!
Translated reviews
Response from 1001hobbies
Thank you for your message and we apologize for this incident. We have received your written complaint and have taken immediate action to resolve this issue. An e-mail has been sent to you to discuss the options available to rectify the situation. Sincerely
S
Steffen K.
Rating: 2 out of 5
following a purchase from 01/06/2024
I ordered it and paid for it, then my payment was not verified, I could order it again but it was more expensive than on offer. I then left it and ordered elsewhere and then apparently it worked with the payment and I now have two. All in all, the order tracking and communication is not good. I won't order anything else, sorry, you have to improve. I won't use the €5 voucher after my complaint.
Translated reviews
Response from 1001hobbies
We are sincerely sorry to hear of your difficulties with ordering and communication. This should not have happened and we apologize for the inconvenience this has caused you. We understand your frustration and regret that you have decided not to order from us again. Your experience is important to us and we will ensure that we improve our processes to avoid such issues in the future. Regarding the €5 voucher you received after your complaint, we would like to reassure you that you do not have to use it if you do not wish to. We appreciate your feedback and honesty. If there are any unanswered questions or if we can help you in any way, please let us know. We are here to help. Again, we apologize for any inconvenience this may have caused you. Yours sincerely,
J
JEAN-MICHEL F.
Rating: 1 out of 5
following a purchase from 03/06/2024
not received my order in full
Translated reviews
Response from 1001hobbies
Dear Customer , We are sorry to hear that you have not received your order in full. We have sent you an e-mail asking if you would prefer to receive a credit note or a refund for the unavailable product. Could you please check your mailbox and let us know your choice? This will enable us to resolve the situation as quickly as possible. We sincerely apologize for this inconvenience and thank you for your understanding. If you have any further questions or concerns, please don't hesitate to contact us. We're here to help! Thank you and see you soon!
O
Oliver H.
Rating: 1 out of 5
following a purchase from 29/05/2024
Newsletter spam, delivery time was ambiguous
Translated reviews
Response from 1001hobbies
I apologize for the confusion regarding the delivery time mentioned and for any inconvenience this may have caused. We take your feedback very seriously and will rectify the situation to avoid any confusion in the future. I will also be unsubscribing you from our newsletter with immediate effect. If you have any further concerns or need additional support, please feel free to contact us directly. Thank you for your understanding and patience.
A
Acheteur Vérifié L.
Rating: 1 out of 5
following a purchase from 16/06/2024
Very bad packing not in conformity Missing part impossible to assemble the model fascicle already used after several sending of email and telephone call no answer A model of a value of 124 euros Disgraceful I do not ask for a refund however a simple exchange I advise against any order at your risk and peril
Translated reviews
Response from 1001hobbies
We are very sorry for your experience. Unfortunately, we have not received an email from you to date. In order for us to resolve this issue as quickly as possible, could you please send us photos of the affected items to [email protected]. We understand your frustration and are committed to finding a satisfactory solution for you. Thank you for your understanding and cooperation.
J
Jean-Marc D.
Rating: 2 out of 5
following a purchase from 22/05/2024
Too late...
Translated reviews
Response from 1001hobbies
We apologize for any delays. We understand your frustration and are working hard to improve our delivery service. Thank you for your patience and understanding.
R
Rick W.
Rating: 1 out of 5
following a purchase from 28/05/2024
Good, prompt delivery
Response from 1001hobbies
Thank you for your positive feedback on the fast delivery! We are delighted that everything went smoothly. If you have any further queries or need any additional assistance, please do not hesitate to contact us. We'll do everything we can to make sure your next experience is a 5-star one. See you soon in our online shop! Best regards, The 1001 Hobbies team
S
Sergio G.
Rating: 1 out of 5
following a purchase from 17/05/2024
When you are being pestered with an order for 11 months, ... have you paid for it (PayPal), send proof, ... they are going to make them especially for you, ... what did you order? We did not find the order number you indicated, ..., give us the account number and we will return the money, but it was never a transfer, all this after many mails, writings on your page, phone call to the number 91...., with a service like this, how can you evaluate the experience? If it would have happened to you, what would be your comment?
Translated reviews
Response from 1001hobbies
Thank you for your feedback. Please contact us at [email protected] to resolve this issue. Best regards, The 1001 Hobbies Team
We use cookies for audience measurement and improving user experience.
English 